Shopping directly at Taobao.com is an intriguing experience. While more faint-hearted shoppers may never leave the comfort of a taobao agent’s website, adventurous e-consumers will jump at the chance to shop direct.

Direct shopping will save you money. You’ll avoid agent’s fees of up to 10% and you’ll save the domestic Chinese postage for shipment between a seller’s warehouse and your agent’s place. But extra bucks in your pocket isn’t even the best part: a healthy feeling of accomplishment will grow as you maneuver the Chinese e-commerce system.

1. Preparation

1.1 Can I buy from Taobao/Tmall internationally without agent?

Taobao has launched its overseas market website (world.taobao.com) and official forwarding Services(Taobao cargo) specially for  international buyers.This service includes Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. It currently supports the following areas:

Shipping Methods Supported Countries
Taobao Global Direct Shipping Singapore,Malaysia,HongKong,Taiwan
Taobao Global Consolidation and Shipping USA,Canada, Australia,New Zealand,Singapore,Malaysia,Taiwan,Macao,Japan(new)

1.2 Translate Chinese Taobao to English Taobao

the one of the major difficulty you are facing to shop on taobao is the Chinese language. In order to solve this obstacle, you need the Google Chrome to get the single page or the whole website translated into your onw language. Get started now:

1) Install Google Chrome. This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.com shopping. (Unless, of course, you are fluent in reading Chinese.)

This method is far preferable to individual-word translating because you get the big picture. Sure, some of the text may look weird or seem poorly translated, but it’s sufficient to allow you to shop.

2) Open Google Chrome’s settings and search for “translate”. Make sure on the Language Input settings that Chinese (Simplified) is checked for “Offer to translate pages in this language”.

 

Google Chrome-taobao

 

Now, any Taobao.com pages you open will automatically be translated into English. Yay! Too easy. (When you mouse-over a translated word, the original Chinese-character set appears. Nice way to learn a new language.)

If you get stuck at a non-translatable section, a good source for instant translation from Chinese -> English ishttp://www.mdbg.net/chindict/chindict.php?page=translate. Just cut and paste the characters into the box.

If you cannot copy & paste to translate, you can install the google translate app on your phone,use your camera to translate text instantly.
or try screenshotting text that was not translated and use http://www.i2ocr.com to translate the actual image.

2. Creating Your Account

Open an account on taobao is very easy because it provides English version of sign up now.I have written another post on how to register a taobao account.just follow the steps you will be able to get your taobao account.

It is advised to to download aliwangwang to communicate directly with the seller and forwarder.here is the download page.

3. Product Search

you can use product image and English keywords to search on taobao.here is the guide.

Browse and shop in the translated Taobao.com site to your heart’s content.Click on a category or an item, and you’ll see a page lay-out similar to this one. Look familiar? taobao item page

Clicking “Buy Now” will take you directly to checkout. If you’re filling a shopping cart, you will need to add a check (√) by your confirmed item(s) to activate the orange “Submit” field.

Some important shopping tips:

  • Refresh your knowledge of the metric system or use a converter to ensure you choose the correct size
  • Before you fall irreversibly in love with an item, check the seller’s rating,you can learn more about seller rating and buyer feedback from this post.
  • Estimated shipping costs from the seller to your address can be viewed on this page by “Freight’ (the Chinese yuan (¥) is worth about $0.16, or  ¥6 to one US$).

If you see the following information:

  • sorry, this item can’t be shipped to your selected address.
  • 該寶貝不支持國際轉運服務,如果您需要購買,請取消國際轉運
  • 该宝贝不支持国际转运服务,如果您需要购买,请取消国际转运

that means Taobao cargo can not ship this item to you.you need to find a taobao agent or your own forwarder.

If you see information like this:

  • 根據所在國法律法規或平臺政策 此項商品限制下單購買
  • 根据所在国法律法规或平台政策 此项商品限制下单购买。

that means you can not buy this item from world.taobao.com.World.Taobao.com has a system to filter products that they think is inappropriate for international buyers to purchase from.if you still want to buy this item,you should try to:

  • Contact the seller,copy the error info to them,ask the seller to give you a new item link with no brand name or minimal product info.
  • Find a taobao agent to buy it for you.

4. Placing Your Order

4.1 Input Your Shipping Address

A weak point in the Taobao.com purchase path is the Chinese-language-only, non Google-translatable screen to enter Shipping/Delivery Information.

ShippingDelivery

The option “所在地区 ” has two dropdown menus.the first  is Region list,the second one is country list.If you are from Malaysia,you can choose “马来西亚” from the first menu,then your city from second menu.others should  海外其他 from the first dropdown,then choose your country.

For example, you are from USA,Reference the image above to choose the characters for the region “Overseas(海外其他)” and the country “USA(美国)” from the drop downs.

List of country names in Chinese:

  • USA – 美国
  • Canada – 加拿大
  • Australia – 澳大利亚
  • New Zealand – 新西兰
  • Singapore – 新加坡
  • Malaysia – 马来西亚
  • Japan – 日本

The option “手机号码 ” is your mobile phone number,and “电话号码” is your landline number.If you don’t have landline number,you can input a fake one,it is not important.Make sure you input the real and correct mobile phone number.

4.2 Choose Shipping Method

After hitting the orange “Submit” field, you’ll see your delivery details. Choose here between the Taobao.com default shipping method “Taobao Cargo(淘宝集运)” or an individual arrangement with the seller:

jiyun

Taobao Cargo: Taobao Cargo,also called Taobao Global Consolidation and Shipping, is Taobao’s official forwarding service.the process is very simple.you need to make two payments just as using the taobao agent.

First payment: Product cost + Domestic shipping fee (to forwarder warehouse)

if you choose Taobao Cargo while check out in taobao,Forwarder warehouse address will be shown as the receiver address,seller will automatically send your order to that address,You don’t need to let the seller know warehouse address privately.

Second payment: International shipping fee (to destination)

Once all the parcels you bought has arrived at the forwarder warehouse,you can log in your taobao account to consolidate items and pay for the International shipping fee (from forwarder’s warehouse to your destination address)

Note: you must register and purchase from world.taobao.com to use “Taobao Cargo”,you won’t see this option if you order from taobao.com

Taobao Cargo currently only support USA,Canada, Australia,New Zealand,Singapore and Malaysia,Japan.if you are not from these countries,you won’t see this option.

Contact Seller Shipping: Seller Supported Countries,you need to contact the seller personally before select this option.Most of taobao sellers do not ship internationally or the shipping fee can be extremely high,so I do not recommend this option.

4.3 Choose the Forwarder

For USA,The default forwarder is JCEX-ups,click “modify(修改)“,you will see more options:

forwarder

NOTE: you should remember the name of the forwarder,once your parcel has problem or you want to track your order,you can contact them on live chat and aliwangwang.

Items the carrier do not ship internationally:Battery,Liquid,Electric products,Powder,Lighter,Magnet,Tea,Food.

High risk items: replicas and counterfeit items,it will bring high risk to pass customs if your parcel contains fake items or anything that infringe an intellectual property right.

Zhongshan courier can ship the high risk items.

JCEX Jiacheng is stricter,if they found your package includes high risk items,they will hold them in their warehouse,you should either pay to return the items or pay to get them shipped with a higher shipping rate.

4.4 Confirm order details and submmit your order

confirmorder

find somebody to pay(找人代付) means you can ask someone with an Alipay account to pay for your item(s).

anonymous purchase(匿名购买):check this if you do not want people to look up what you purchase, when, from whom, etc.

大陆段运费:means domestic shipping fee.

海外段运费:means international shipping fee.it will be caculated when reaching the warehouse.

Note: even if an item shows to be in stock and a payment could be made, this doesn’t mean that the seller actually has the stock. Thus, it is recommended that, after payment, you send the purchase order number and warehouse address to the seller to verify if they could send out the goods on time.

5. First Payment: Product cost + Domestic shipping fee (to forwarder warehouse)

On the next screen you will be on the Alipay account platform. There you’ll see your own User Name assigned to an Alipay account.

If it is your first purchase using Alipay,you will be required to create an Alipay payment password (6 numerical digits, non-repeating). This password is a unique one, and will NOT be the same as your Taobao.com password.

Then you will be able to choose payment method as shown below:

Credit Card/Debit Card:

  • Visa,MasterCard,JCB
  • 3% service fee
  • Sellers with credit card payment gateway :per transaction limit: 10000 CNY,per day limit: 10000 CNY
  • Sellers without credit card payment gateway :per transaction limit: 6000 CNY,per day limit:6000 CNY

Malaysia eBanking : 1.5% service fee

Singapore eNets :1.00 SGD service fee

eNets is not supported by Taobao since September 26, 2016

Alipay purchase card(支付宝购物卡):

  • 2% service fee
  • Australians can buy it from local post offices
  • per transaction limit: 4500 CNY,per day limit: 5000 CNY

6. Consolidation &Second payment: International shipping fee (to your address)

After making the first payment, you may go to “Purchased Items(已购买的宝贝)” to check the order info.

orderpage

Label 1.you can click this blue icon to chat with the seller.

Label 2.退款/退货 this is where to request return and refund.

Label 3.退运保险 if seller has bought domestic shipping insurance for you,you will be would be compensated when you return items from warehouse to the seller.

Label 4. this filed displays the delivery status for demestic shipping period,I will talk more about this label later.

Label 5.order details page

Label 6.logistic details page

Label 7.countdown timer, when this countdown timer expired,your payment will be released to the seller.It is not the time left to pay the freight forwarding fees.

Label 8.确认收货(confirm recepit).you don’t have to click this to pay for international shipping.this confirmation is telling seller you have received the item,when that countdown timer expired,it will auto confirm.Just ignore this filed.

6.1 Check order status(Label 4)

Label 4 shows the delivery status of your order:

—- 买家已付款 means you have successfully made the payment.

—- 卖家已发货 means seller has sent your items to the warehouse.

The seller usually ship out your items within 1-3 days,if you do not see”卖家已发货” within 3 days after you make the payment,you should contact the seller for confirmation.you can send this message to him-“老板,我的订单为什么没有发货”

If the item you want is out of stock or does not have your preferred size, color, etc. the seller will send a notification to you via aliwangwang. So, if you found out that your item was not in the warehouse where it was supposed to be, you should check your aliwangwang immediately for any notification.

—- 物流派件中 means the domestic courier is delivering this shipment.

—- when you see ” 快件已签收” and hopefully a red button “支付转运费” on the right like picture below,it means the warehouse get your items and you need to pay for the international shipping fee to get your items.

When all your orders reach the warehouse,Click the “Pay for international shipping(支付转运费)” button,you will then be able to select the orders that you want to consolidate and pay the international shipping for them.Click here to see the step-by-step guide on how to do this.

zhifu

  • The free storage time in the warehouse is 20 days,so you can consolidate all orders from different sellers within that period.
  • you will be charged 1 CNY per parcel per day for extra days.
  • You can only consolidate up to 20 parcels/orders,if you have more than 20 orders,you’d need to consolidate your orders into 2 packages as each package can only have 20 orders.
  • There is a weight and size limit by the forwarder,Make sure your package does not exceed the limit.

—- when you see “快件已签收” but no “Pay for international shipping(支付转运费)” button or only button like”处理转运”,this is not good because there might be something wrong with your items.

Here, I would like to remind you that in average,your purchased items should reach the warehouse in 3-5 days from the date when order status changed to “卖家已发货” (which means that your items are shipped by sellers). If the “Pay for international shipping(支付转运费)” button does not appear after 5 days, it simply means there’s something wrong with the items. You should then check it with your forwarder and the seller immediately for clarification.

This is very important. I have received emails from many readers saying that they have waited for days for the button to appear. Little did they know that there was something wrong with their items.

And They won’t send you emails or SMS when items reach the warehouse,so You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper(国际物流助手)” in the app will automatically send you the notification.

6.2 Check order details page(Label 5)

if you want to know where the warehouse address is just in case,click Label 5 after your payment,find “收货地址”,that address is the warehouse address.”转运至” means your address(see screenshot below).

warehouseaddress

6.3 logistic details page(Label 6)

Click Label 6 to go to logistics info page.then on the left bottom of the page,you will see the following info:

waybillnumber

  • 国内段运输 means domestic shipping
  • 海外段运输 means internatioanl shipping
  • 运单号码 means your waybill number
  • 物流公司 means your courier/forwarder
  • 发货地址 means seller address
  • 集运仓地址 means forwarder warehouse address
  • 收货地址 means your address

7. Tracking &Receving

Don’t forget to check the delivery status very closely to track your order!

7.1 How long does it take to receive my Taobao order?

Below is the average delivery time provided by the forwarder:

  • USA: JCEX UPS 5-7 business days,JCEX USPS 7-9 business days,Zhongshan EMS/DHL 9 business days
  • Canada: UPS 5-7 business days,EMS/DHL 9 business days
  • Australia: JCEX 5 business days,ZTO 秀驿物流 6 business days,4px 7 business days
  • New Zealand: 7 business days
  • Singapore: 5 business days
  • Malaysia: West Malaysia 5 business days,East Malaysia 7 business days
  • Japan: 4PX 5 business days,PRouter 4-8 business days.

The speed of the local customs clearance and local postal services will affect the delivery time.

7.2 How can I track my orders?

Note: for some countries,Waybill number for international shipping can only be trackable after your country’s Customs clearance.you will find no tracking information before that.

— Track it via courier’s website

for example,if you use EMS or DHL,you should go to the following site to track the shipment.

http://www.ems.com.cn/

http://www.cn.dhl.com/zh.html

— Track it via contacting the forwarder

You can provide your waybill number and ask them where your items are now(我的货现在在哪里),they will tell you the shipping status.

7.3 Avoid Customs import duties

The forwarder will modify your package to pass through Customs, they’re very smart at this so you shouldn’t have a problem.for example,Zhongshan courier will declare a lower price on the package or use EMS to avoid getting taxed with customs when shipping parcels to Canada.

If you are worried about this,you can get the forwarder to declare a lower value or marked as a gift etc by aliwangwang the forwarder right after your payment for international shipping.

From many buyers’ personal experience,EMS is the best shipping method when you want easiest clearance through customs since most of their parcels don’t have to go through the hassle of opening and inspecting.

7.4 What if I get seized by Customs

If you are using UPS or DHL then they will email you invoice of custom and collect money at your doorstep at the time of delivery.

If you choose EMS then once your courier reaches your local post office,you will receive a call from post office and you will need to go there and pay.

8. After Sale

8.1 Refund

After the seller has sent out the goods, you may request for a refund within 25 days.

    1. Within the first 10 days, you may request for a refund by clicking the “Refund” button.
    2. Within the subsequent 15 days, you may request for a refund via “After-sales application”.

If there is a refund,Money will return to your credit card within 7 business days.Service fee will return to you if the refund is initiated within 30 calendar days from the time you make payment. After 30 days, no return for service fee.

8.2 Return

You can return the goods from the warehouse to the sellers,but the return shipping address is needed,you have to contact the seller to ask for it.here is the step by step guide.

9. Resolving Issues

Enjoy Your Taobao.Com Shopping!

Trust me, once you get the hang of buying directly from Taobao, It will always be your No.1 source when buy inexpensive and amazing stuff online.

Recent Posts
Showing 974 comments
  • H Y Low
    Reply

    I got headache when i see all this (following) Return Seller
    Consignee name:
    *
    Region: *
    Street address:
    * Need not be repeated to fill the provincial / municipal / district
    Postal Code:
    * Outside the mainland can not fill
    cellphone number:
    Telephone number, cell phone number must fill in a

    I can’t even remember what Consignee name i have put. How come Taobao always ask questions. We have already gave all our info when we open our account. They can check. So long as we pay for the goods, is enough. Not unless a Sales and Purchase Agreement is required, Taobao should not asked so many question to burden us.
    Our eyes are weak, and our computer keyboard is lousy. It is hard for us to give you what you want except money to buy items.

    • Eric
      Reply

      Buying directly from Chinese taobao is not for everyone because of the language barrier.you should buy through a taobao agent or buy from some English websites like aliexpress,dhgate etc.

  • H Y Low
    Reply

    I bought 2 cast iron woks through agent. Its second payment is almost 3 times its price. I regret clicking that “submit (don’t know what) button”. I am not sure if that buying transaction was through. Agent and I have been going through them on the email. Trying to say what we want to say is hard. Its complicating.
    When agent want to punish and penalized me, I get more headaches. I felt like a slave instead a buyer. I felt that they are swindling my money. The punishment and penalization are fee incurred for returning good back to seller from warehouse and agent administration fee. I though that in Taobao, one can return goods. But this goods are not send to me yet. How come I can’t return them? Also, I am a first time buyer. Chances for me to make mistake is high.
    Besides above, I did buy a lot of other item. All of them are paid. But i will not pay the 2nd payment, for i no longer want to buy any more thing from taobao, after the above bad experience. My question now is, will what ever i have paid, be cancel and refund to me, eventually??

    • Eric
      Reply

      NO,you need to return your items to get the refund.you need to contact the seller asking for the return address.submmit the refund application.

      • H Y Low
        Reply

        i could not agree to the high shipment fee. thus agent did not sent goods to me. As transaction can’t be through, it should be cancel, but agent want to punish and penalized me for hidden cost like administrative fee and unforeseeable shipping fee back to the seller.

      • H Y Low
        Reply

        ignore my first reply.
        you say I need to return my item but items is not sent to me yet.
        How am I to return it?
        Also, i don’t know where i can get and contact seller.
        Items is bought through agent. I have informed agent about it but she wants to charge me hidden cost like shipping and admin fee.
        If agent is to charge me this and that, then there will be no refund left for me.
        Hidden cost is forcing me not to return the items.
        So how now? To buy is impossible, to return also is impossible.

  • Muh
    Reply

    I purchased an item, it is now sitting in the taobao warehouse due to being “abnormal”, I am having trouble solving the problem or even finding the return shipping address. Can someone help out please?

    • Eric
      Reply

      “abnormal” usually means you bought branded or prohibitd item that has been hold by the warehouse.usually you have two solutions:

      1. use their special delivery service with a higher shipping rate.

      2.request a refund by returning the item,they will rerturn items back to the seller.

      anyway,you should contact their customer service,they will solve your problem.
      http://www.howtotao.com/taobao-customer-service/

      • Low
        Reply

        Hi Eric,

        Thanks for getting this done, it’s very informative.

        Just a follow up question to point 1, as I also have an item that is labelled as ‘adnormal’. How do I select this special delivery service pls?

        Thank you

        • Eric
          Reply

          you need to contact your forwarder through aliwangwang,they will give you a link to use that service.

          • Low

            Hi Eric,

            Woah! your reply is super fast! Thanks.

            So this is possible even if i opted for direct delivery?

            Thank you

          • Eric

            if you mean “Taobao Global Direct Shipping”,then NO.

          • Low

            Ok, what do you advise I do? Request for a refund?

          • Eric

            yes,you can request a refund,but I don’t know what you bought and which forwarder you use,you should contact your forwarder,they can give you a better solution.

  • Jessica
    Reply

    Hi Eric I think I’m having trouble with Alipay. Every time I try to make a payment it says: 交易状态不正确! 交易状态不正确,可能交易已完成付款,请核对后重试!
    您可能需要:返回消费记录.
    I purchase some items and it was paid successfully, I try to purchase something else and it gave me that message. I’m worried I won’t be able to pay my freight charge later.

    • Eric
      Reply

      Hi,I have listed the common reasons for this error:

      1.The seller has closed this transaction.

      2.Delay of the Alipay and banking systems,they have already deducted the money from your bank account,but you are trying to pay again.
      you should check your bank account balance.

      3.you have exceeded the transaction limit or daily limit.

      you can contact the taobao English customer service if your problems are not solved.

  • Enrico
    Reply

    Hi Eric,

    I’m really glad you take time out to help us with Taobao. My question is this: I live in the Philippines, and I’m the coach of my hometown’s Wushu team. I’m kind of new here. When I was exposed to Taobao, I realized this could be a more convenient way to order equipment needed for our gym. After I read your article, I tried placing an order and I noticed that after I decided to buy something this message comes out in the “Choose Logistics Information” under the “Confirm Delivery Information” portion:

    If shipping is too high or the seller can not be sent overseas, you may save more in Taobao search for international express, freight, global services. Click here to search now

    When I click on the second sentence, I am led to a page that has this whole list of forwarding companies. Here’s the link, it’s rather long: https://world.taobao.com/search/search.htm?_ksTS=1467283437243_40&spm=a312a.7700820.0.0.83ARdL&_input_charset=utf-8&navigator=all&json=on&q=%E5%9B%BD%E9%99%85%E4%B8%93%E7%BA%BF%E8%8F%B2%E5%BE%8B%E5%AE%BE&callback=__jsonp_cb&cna=zpj7D1kpCDECAXDK8PyNBciq&abtest=_AB-LR517-LR854-LR895-PR517-PR854-PV895_2462

    Does this mean I have to buy the services of the companies ? Are they the ones that you make the second payment to? Taobao Cargo isn’t available here in the Philippines, so I’m assuming that these companies are the ones I have to deal with. I’d like to know your input on this.

    Thanks,

    Enrico

    • Eric
      Reply

      HI,Enrico,they are all independent China forwarders,they can help you to ship items to Philippines.the process is a little bit different than the “Taobao Cargo”,so the most important thing is you should choose one that can speak English.they can explain the process and provide English customer service when you have problems.

  • H Y Low
    Reply

    I want to go through your following:: “”6. Consolidation & International Shipping

    After making the payment, you may go to “Purchased Items(已购买的宝贝)” to check the order details. Don’t forget to check the delivery status(查看物流) very closely!””

    I can’t find link “Purchased Items(已购买的宝贝)” in my Taobao Account. Where can I find it?

    • Eric
      Reply

      it is on the left side of “my taobao account” page.

  • KR
    Reply

    1.5% Malaysian Banking vs 3% Credit Card. Seems like banking is the obviously cheaper choice? Or could there be an additional fee somewhere?

  • Pasan
    Reply

    I ‘m From Sri lanka. Can I buy items from taobao.com ?

    • Eric
      Reply

      yes,you can,you need to find a reliable taobao agent.

      • Enrico
        Reply

        So, that means I’ll have to purchase from them?

        • Eric
          Reply

          no,you still have to buy from taobao,you use forwarder’s China warehouse address.the forwarder will send the items to you when items reach their warehouse.

  • Brian Booth
    Reply

    Hi,
    I placed an order and it is stuck at the forwarders warehouse with the message
    您的包裹异常
    There was a problem with your package. Click here to contact Forwarder.
    很抱歉,您的包裹因特货原因无法正常入库,请速与佳成集货商联系

    I have tried contacting the forwarder, but I still do not understand what the problem is as google translate doesn’t make sense. Now I am unable to log into aliwangwang as there is some issue with account security. I have contacted the seller and again google translate is not making much sense therefore I am unable to get the refund process going. I either want my money back somehow or get the item which is a watch shipped. The shipping company is JCEX Jiacheng. So far this has been a nightmare and it appears I won’t be able to get the watch from the forwarder.

    Help…Thank you !!!
    Brian

    • Eric
      Reply

      “您的包裹因特货原因无法正常入库” means your parcels contain branded items or sensitive items that can not use their normal delivery service.you have two options right now:first,you contact the seller asking the return address,and then let the warehouse send items back to the seller and you get a refund.second,you contact the JCEX,then they will ask you to pay for a higher postage to use their special delivery service.you pay for that postage,they ship the items to you.

      Anyway,you can get a refund or your item,drop me an email if you need any further help.

      • Brian Booth
        Reply

        Thank you! I was able to talk with JCEX and they were very helpful and I was able to pay a little extra for shipping. Your website is invaluable!

        Thanks,
        Brian

  • phale
    Reply

    hello
    i just payed for first payment and i noticed one of the item is sold out and i want to purchase an similar item from a difference seller could i combine that item with the patch order i already payed ?if so how do i do it so when second payment come all the items could be patch together

    • Eric
      Reply

      yes,you can.you need to choose the same forwarder as your last order.and you need to wait till all your items reach the warehouse.then you click the “支付转运费” to combine them together.

  • emi
    Reply

    My package has gone through customs but has updated with status “Held Awaiting Payment Of Duties/Taxes From Receiver(Unreachable)”. I used JCEX, will they pay the fees for me now (so I can quickly get my package) or will I have to wait? I am concerned because I need my package within 2 weeks…I tried contacting them through aliwangwang but no reply. Thanks for all your help

    • Eric
      Reply

      no,you need to pay for the taxes yourself.JCEX won’t pay the duties for you.

      • emi
        Reply

        ok, how do i pay for the duties? for example, do i wait for the package or do i wait for a letter, contact my local post office etc? sorry for all the questions! i have never had this experience with customs before. i hear that some couriers have customs brokers that pay the fee to get the package out of customs, then charge you the fee later. i tried to read JCEX policies but did not understand well.

        • Eric
          Reply

          JCEX has two couriers for international shipping,which courier were you using? UPS or EMS,you should contact the one you chose.

        • Eric
          Reply

          JCEX give me a phone number which is the customs borkers:+1 (310) 665-9230 for clearance.you should try to contact them.

  • Irene
    Reply

    Do they ship to Brunei Darussalam?

  • Rachel
    Reply

    Hi, i’m from Singapore, and bought a model figurine for my brother from taobao. I selected consolidated shipping with my other items and the seller completed his obligation and send it to the warehouse. However, i had not heard from it since it arrived at the warehouse 4 days ago, last message on Sunday, saying “您拆单发货的包裹部分入库,请耐心等待后续包裹” and on the top of the page says “There was a problem with your package. Click here to contact Forwarder.”
    What do i do? Do i wait? Contact the forwarder? What should i even say? I don’t know whats going on! Please help…

    • Eric
      Reply

      1.which forwarder did you choose? you need to contact the forwarder asking them what the problem is.you can find the contact info here:http://www.howtotao.com/taobao-customer-service/
      2.you just need to provide the waybill number of your parcels,they will tell you which item has problem and what the problem is.

  • Lew
    Reply

    Hi, how come whatever item i have selected, there was no direct shipping or consolidation and shipping (this option is grey and said the item is prohibited) and the only option is contact the seller. The item i selected was a diecast toy car and pillow case.

    • Eric
      Reply

      Hi,1.where are you from? 2.try to buy from world.taobao.com not taobao.com 3.try to contact the seller,asking them to give you a new item link.

  • qila
    Reply

    Hey i made payment for item i purchased. The money have been deducted from my bank account. But after that, Alipay said the page is too busy that my payment cannot been made. I wonder if the seller recieve my money or not. There is also nothing in my order history

    • Eric
      Reply

      no,the seller will not receive the money unless you release the money to them.wait for a few minutes,sometimes Alipay will fix the error automatically.

  • BeeEnder
    Reply

    Has anyone bought anything from Taobao and ship to VietNam?

    • Eric
      Reply

      HI,Taobao doesn’t support direct buy from VietNam,you need to find a taobao agent.

      • qila
        Reply

        Hey what is trading close means btw? It appears when i want to pay for my items. The seller canceled my order

  • qila
    Reply

    hi. Let say, i bought some items today, on day 1, and chose taobao cargo as my shipment method, and i already paid for the items. Which means my items are now being process.

    Next 3 days, i felt like buying again. So i purchased some items again from taobao and chose taobao cargo as my shipment method. (Expecting it to meet items on day 1 at the warehouse so it can be shipped together)

    The question is, is it possible that both my items from day 1 and day 3 to meet at the warehouse, and ship together?

    I mean, will taobao know that i still have items on the way to the warehouse,(let say items on day 3 were being late) and wait for it till it reach to warehouse for consolidation with the item on day 1?

    P/s the items i bought all from diff. seller.

    *sorry if its quite hard to understand, but i need help here. Thanks in advance.

    • qila
      Reply

      in the simplest word, can the consolidation in the warehouse be done on items that being bought from diff. dates? The diff dates only like 3-4 days after first purchase made.

      • Eric
        Reply

        yes,you can,the free holding time in the warehouse is 20 days.you have the option to consolidate any parcels you bought in between those days.should the free holding time expired,you need to pay RMB1 per parcel per day.

        • qila
          Reply

          So they will hold the shipment if they still see orders otw in my account? Thanks eric!

          • Eric

            yes,they will ship items to you only when you consolidate your parcels and pay for the international shipping.

  • qila
    Reply

    do you know how long the item from seller will reach to warehouse if i choose taobao cargo? Is there any specific days or is it usually depend on where the seller is origin?

  • Avelynn Teng
    Reply

    Hello, I recently bought quite a number of things from Taobao. I waited for all items to reach the warehouse before consolidating all items and ship it to my country. However, today I just realized that some of my items hv no option for me to consolidate it. Do u know why? I’m so worried that they might have returned it to the seller. Is there a limited time for storage?

    • Eric
      Reply

      Many reasons can cause this issue,you should contact the forwarder to see why.Free holding time is 20 days.and you will be charged 1 RMB per parcel per extra day.

  • Vlad
    Reply

    Hello,

    I recently placed an order for couple keyboards (one of the keyboards contains battery btw, if that could be a problem) on tao, and used JCEX to forward package to US. Today they got my package and delivery status was updated with following ” 很抱歉,您的包裹因特货原因无法正常入库,请速与佳成集货商联系 ” which google translates to following : ” Sorry, your Internet package goods reasons beyond normal storage, dashing contact with a good set of goods and Suppliers ”

    Could you please advice who should I contact and what are the chances this will eventually get to me?

    Thanks

    • Eric
      Reply

      you should contact JCEX,showing them your waybill number.you can find their contact info here:http://www.howtotao.com/taobao-global-consolidation-and-shipping/

      Actually they can ship items with battery to you,you just need to use their special delivery service which means you need to pay for a higher shipping rate.

      • Jackson
        Reply

        I had a similar thing happen to me, where i purchased a keyboard with a built in battery, and when it arrived to the JCEX warehouse, it said “Sorry, your package contains a built-in battery by reasons beyond the normal storage, dashing contact with a good set of goods and suppliers”. Do i have way of shipping this to me? or will i just have to find another site which can ship it to Australia. You mentioned the ‘special delivery service’, how would i go about setting this up?

  • Trendslink
    Reply

    Is there any agent that provide sea shipping? i need sea shipping for sensitive item and may order a lot item from taobao and 1688.

    • Eric
      Reply

      yes,agents like Peeka offer sea shipping for Singapore and Malaysia.

  • minchern
    Reply

    I recently bought something taobao but when everything is in warehouse.
    when i want to pay for the shipping fees but when i check the shipping address the shipping address is wrong as its the old one.
    can i change the shipping address now?
    please help me its urgent

  • Serene
    Reply

    Hi is sea shipment also available from China to Malaysia if i’m using abx. Thanks.

    • Eric
      Reply

      Taobao appointed forwarders do not offer sea shipment,they only have air shipment.if you use a agent or third-party forwarder,they might have this option.you can send your items to their China warehouse,they will then sea shipping items to you.

      • Serene
        Reply

        Thanks Eric. If i’m using air shipment (4px – Airpack Express) from China to Malaysia and the weight is 4 kg, means I need to pay RMB 35 (1st KG) + RMB 84 (Next 0.5kg) for shipping cost? Thank you.

  • Liss
    Reply

    Is the international shipping with UPS and USPS posted in US dollars or Chinese Yuan?

  • Misa
    Reply

    hello I’m just wondering if alipay takes debit card

    • Eric
      Reply

      No,only credit card.

      • C.
        Reply

        I use debit card on Alipay without problems. You may need to contact your bank first because some banks may think it’s a fraud transaction.

  • emi
    Reply

    Hi, how long does customs usually take (in US)? i used JCEX, and tracking says several times that “consignment held for inspection by customs”, it has been 4 days. my package is less than 5kg and is not oversize…also it contains just clothing for personal use, and no counterfeit items. is this normal? if not, is there someone i should contact? thanks

    • Eric
      Reply

      you should contact JCEX to check the delivery status.
      http://www.howtotao.com/taobao-customer-service/

      • emi
        Reply

        it cleared customs, but it has been 3 days since it was “transferred through transit point”. does this mean it is on its way (via ground transportation)?

        also, one more question: how long does it take to ship out the consolidated package from the warehouse to the US? it has been 3 days and status is still “waiting for library”…my other package shipped out immediately so i’m a little worried. thank you so much eric!

        • Eric
          Reply

          Hi,Emi,they will ship out your package within 24 hours after you pay for the international shipping fee.

  • C.K.
    Reply

    Hi Eric,
    My first time buying from Taobao and it has not been a good experience. I purchase the item on the 23/04 and arrive at the warehouse on the 25/04 (according to Taobao website of my account) . The status has not changed since and sensing something wrong, I contacted the on-line customer service. The customer service on the other side mentioned item has not arrived at the warehouse…This is clearly not the case. With the airway bill no., the courier service web-site also indicated the package has indeed sent to Taobao warehouse.

    I’m now stuck where Taobao mentioned package didn’t arrive at the warehouse but courier service provide indicate the package is at Taobao warehouse. What can I do next?

    • Eric
      Reply

      you can send screenshot of order details including order No, waybill number (chinese version) to my email address:[email protected],I will check it for you.

  • Misa
    Reply

    hello how many days does they let ur items in the warehouse for free bc i though it was 20 days but they give me 9 days

    • Eric
      Reply

      Free holding time is 20 days.and you will be charged RMB 1 per parcel per extra day.

  • Simin
    Reply

    Hi Eric, I have made payment for my parcel on 22 May which will be delivered to Spore and I’m using 4PX. It has been a few days but the current status of my parcel is still【海外】包裹抵达目的港机场,等待提货. What does this mean? Also, where do I find the button to delay the payment countdown timer (as I have yet to receive my parcel)? Thanks so much and I look forward to your reply!

    • Eric
      Reply

      it means your parcel has already reached your country,you will receive it soon,and you can track this parcel by contacting 4px.

      click “order details(订单详情)”,in this page,you will see “Delay time of receipt(延迟收货时间)”.that is the link to extend the expire time.

  • Maria Marques
    Reply

    Hi Good afternoon I am Maria Marques from East Timor I am looking for evening dress for wedding party, and also wedding gown….can you help me,,,,,and how to shipping to my country Dili East Timor

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