Hi Eric Not sure have you encounter such problems like mine …

Comment on How to Request a Refund on Taobao by San.

Hi Eric

Not sure have you encounter such problems like mine before though I been shopping with TB for couple of years.

I submitted a purchase, made a payment via e-nets. Purchase transaction auto close but my payment was deducted. Seller confirm did not receive the money and said it could be internet issues, was told to wait few days. My transaction was on 01 Aug, till now I received no refund whatsoever. How do I make contact with TB ?

Appreciate your help, thanks.

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