Hello, i’ve started the return process and the seller okayed …

Comment on How to Return the Goods from Warehouse to Taobao Seller? by Lena.

hello,
i’ve started the return process and the seller okayed the return. Paid the return fees. I’m stuck in the waybill number part (#3), where do i get that waybill number from? I’ve contacted the forwarder already and they indicated the return process started and is waiting for me to complete #3. Do i need to wait for the forwarder to do the return first in order for the waybill number to appear?
I’m a bit confused.
Thank you!

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