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Alipay Account Verification for Foreign Users

Updated on August 1, 2019

Verifying your account helps for a few reasons.

  • You can receive money from other alipay users.
  • You can open a store on taobao.com as a foreigner.
  • Verifying adds a layer of security to your account.

Once you’ve officially been verified by the system, your account will display a blue check mark to show you’ve verified your account.

Things you need to prepare for verification.

1. A copy of your passport.(biographical page+stamped page)

2. Bank card issued by banks located in China Mainland.

(Note: You can not use bank cards issued by Chinese banks located in your country to verify your alipay account.)

The process for verifying Alipay account

1. Log in to your www.alipay.com account

click “Manage Account” – “Account Setting” – “Basic Information” – “Verify Now”.

2. Click “Verify Now(立即认证)”.

3. Fill in your personal information as required

护照 means passport

4. fill in your bank card information

5. Upload your passport scan

6. Submitted successfully,Verification will be completed in 24 hours.

7. Once the verification is approved, you will then have a verified real-name account.

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106 thoughts on “Alipay Account Verification for Foreign Users”

  1. The freaking format for foreign telephone number is not working. It keep asking for China 11 digits and country code for foreign number even after I keyed in. Dumb Alipay

  2. Hello Im just ordered my first taobao order today. however in alipay required me to confirm that I received the good (however I did not received anything) and I accidentally click on some buttons and now the status is *SUCCESSFULLY TRANSACTION*

    Does this mean the product is deliver to the warehouse in Australia or this means I have received the products (which I did not)

  3. This is the trick for escaping the refund issue. Because those who are unable to proceed the ID verification, you can’t get your refund.
    And yet to be verified, you must have an bank account in mainland China.

      1. Actually refund can still be done, tell merchant that ur Alipay acct can’t receive the refund amount & ask them to do “售后退款”. I always use that & it always work.

  4. Hello my friend,

    Can I add a bank card from USA to alipay to use in taobao?, if your answer is positive, could you tell me how? I tried a lot of time, but I alwas I have the same error message about my card.

    best regards,

  5. hi everyone there … you just need a mainland china bank card … meaning you need to have an account in mainland china before you could verify your identification … if u don’t have … you can’t use alipay as per illustrated. the above info was not relevant !!

  6. Hi
    I need a refund from Taobao seller but they can only refund via WeChat or alipay. I do not have a China issued credit card nor bank attached to those accout. Is there any other way they can refund me the amount? I’m located in Singapore

    Thanks

  7. Hi
    I need a refund from Taobao but they can only refund via WeChat or alipay. I do not have a China issued credit card nor bank. Is there any other way they can refund me the amount? I’m located in Singapore

    Thanks

  8. Do you have to verify your Alipay account in order to make Taobao purchases? I tried to make a few orders and had to pay for each separately. The credit card worked for two of them and then suddenly transactions wouldn’t go through for the rest. On desktop, it says my card has expired. On mobile, it first said transaction failed. And then I think said something about needing to verify.

    Thanks!

  9. Hello, I’m try to get my account vertified for a refund, but I don’t have a card that’s from the banks you mentioned. How can else can I vertify it then?

    1. Basically, you will need a card that issued by bank that located in china in order for real name verification.

      I recently also facing the same problem. The seller is compensating a small amount for my purchase due to item that I purchase not in the perfect condition. For my scenario, the seller is using the feature of transfer instead of getting through the actual refund process. If you case is similar to myself, what you need to do in order to accept the transfer in successful is to click on the notification from alipay app and click on valification, then select type of document and document id.

      I managed to accept the transfer into my alipay account. But yet to use the amount for my next purchase. Not sure it can be done or not.

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