The Quickest & Easiest Ways To Find Products on Taobao.com

In my last post, I showed you all how you can buy directly from taobao.com. I received tons of positive feedback and great questions from that article, and I can’t explain how much I appreciate it – thank you all!

but I failed to explain product search well enough in my last post,which I know is one of the most important part!

In this article,I am going to share with you some practical ways and tips of search on taobao.com.I use some of the search tips myself as Chinese.

1. Image search on www.taobao.com

this is the most common method and has been mentioned a lot on reddit and some other forums.

1.1 change region on taobao

most of the time,when you try to taobao.com,you will be redirected to world.taobao.com.but the image search feature is not enabled on world.taobao.com.so the first thing you need to do is change from your region to 中国大陆.see screenshot below.

1.2 upload the image

this step is pretty easy and straightforward,just click that little camera icon at the end of the search bar to upload the image.There are something you need to take note of.

  • the image format must be .jpg or png.
  • image size should be larger than 201*201
  • image file size should be less than or equal to 5M

1.3 taobao image search results

Taobao will find and display listings that are same or similar to the image(with price tagged!).Clicking on any product image will direct you to the specific product page.Don’t forget to change your location back to your country if you want to use taobao official forwarding service.

1.4 select an object or area on the image

this is a more advanced feature for image with multiple objects.

for example,in step 3,the search results showed the skirt this girl wears,but what if your intention is to search the boots,well,this feature enable you to select and search the exact object or area of the image.

Click “框选主体”,in the popup,move that rectangle to select the boots,then click “确定(means confirm)” to search again(see screenshot below).now you can see all boots that is similar to the one in the image.

2.Image search on www.pailitao.com

Actually pailitao is the official name of taobao image search engine,It is embeded in www.taobao.com and taobao mobile app,It also has an independent website which is www.pailitao.com.

using image search on pailitao.com works the same way as in taobao.com.so I am not going to talk too much here.

3.Image search using pailitao chrome plugin

This is my favoriate one and I personally use it myself.this plugin will make your prodcut search so much easier,with this plugin installed,you can search almost any image you found on the web without going to taobao.com

here are steps:

3.1 install plugin

first, click here to go to google webstore to install this plugin.after successfully installed,you shall see a pink camera icon near the search bar(see screenshot below).

3.2 select “用拍立淘找同款宝贝”

Now you need to right-hand click the image you found on the web and select “用拍立淘找同款宝贝”

sometimes,you can not find the option “用拍立淘找同款宝贝”,that means this image is encrypted by this website.

for example,if you right click on the image that is in the aliexpress product image gallery,you won’t see the option.in this situation,you can:

  • take a screenshot of this image,and upload it to taobao image search.
  • click on the image that is in the product details,you will see this option

3.3 search results

Now you will see the same or similar prodcut currently listed on taobao.com

4. Taobao Image search on your mobile devices

Taobao also brings the image search feature to mobile phones and tablets. with taobao app installed,you can upload a picture you received from WhatsApp or Facebook that you’d like to search or you can use taobao camera search  capture the product photo then search.

4.1 download and install taobao app

please note that you should download taobao app which is made for domestic users.Taobao global app is another application for international users without the image search feature.

here is the official link to download taobao app or search “手机淘宝” in your app store.

4.2 active the “Camera” icon on the top of the app

4.3 press “Camera” icon capture the product

then press the pink “Camera” icon at the bottom of your app to capture the product.

or if you want to choose an image from the photo gallery of your phone,click the “相册” icon which is on the left of this pink camera icon.

4.4 search results

Now taobao will show all the products on taobao.com that have similar images

5. English Keywords search on English Taobao

Image search is qucik and easy,but it is not good fit for certain products.then you will need the keywords search.

en.world.taobao.com is the English version of world.taobao.com.even through it is  machine translated,it is more stable and accurate than google translage.

5.1 input English keywords in the search bar

5.2 taobao will show the most relevant results.

don’t forget to use the categories option on the left side of the page to refine the search results.

There you have it, folks. You have now learned useful tips to search on taobao for your products—and I hope with these tips, Taobao shopping “somewhat” will be easier and simpler for you!

Additional Questions?

Please leave a comment below or let me know any questions you have.I’d love to hear what you think!

Good News:Taobao Can Ship Directly to Japan without Agent Now!

I recently surf on taobao and found that Taobao Global Consolidation and Shipping now supports Japan now.That means Japan shoppers can buy directly from taobao now.I don’t know if this is old news or not, but thought I’d share anyway with an overview of the ordering process and shipping rate.

1.Ordering Process

The process of ordering on taobao using Global Consolidation and Shipping is pretty much the same.you can follow this guide.it covers every details you need to know.

2.Shipping Cost from Taobao to Japan

Here is the translated version of shipping rate from taobao.

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
Japan PRouter 西濃運輸seino 42 9.5 Single Side: ≤120cm
Total: ≤150cm
80kg
4PX 佐川急便Sagawa 39 10 Single Side: ≤120cm
Total: ≤150cm
20kg
Sources: Taobao.com ,Data is current as of Aug 23, 2016.

3.Tax chart

There is also a tax chart,I don’t know what it is,if you are from Japan,please let me know why there is a tax on the products you buy from taobao.

Category
Clothing fur 20%
Outerwear underwear 5.3 to 12.8%
T Shirt 7.4 to 10.9%
Swimwear 8.4 to 10.9%
tie 8.4 to 13.4%
scarf 4.4 to 9.1%
Bags leather 8 to 16%
accessories Platinum gold and silver gem 5.2 to 5.4%
Watch Watches or other duty free
Electric Computer Camera duty free
Musical Instruments Piano and other musical instruments guitar duty free
RECORDS CD DVD Magazine duty free
Printed matter Music poster reproductions duty free
Artwork Painting sculpture duty free
cosmetic Perfume lipstick lotion and other cosmetics duty free
toy toy ~ 3.9% tax-free
Sporting Goods Automatic car, motorcycle duty free
Sailing
Ski
Fishing Tackle 3.20%
Wear material (shoes) Even a little shoe leather 30% or 4300 Riyuan
Furniture Office furniture, tables, etc. duty free
bed linings Sheep artificial cotton carpet 6.3 to 8.4%
Kitchenware Stainless plastic ceramic glass ~ 3.9% tax-free
bedding Felt quilts and other linens 3.2 to 10.9 &
Drink Tea 3 to 17%
Coffee beans Exemption to 12%
water 3%
Soft drinks 9.6 to 13.4%
Wine Beer, whiskey brandy liqueur duty free
Red Wine 45 to 182 yen / 1 liter
Biscuits Snacks chocolate 10%
Fruit sugar 24 to 25%
Biscuit 13 to 20.4%
ice cream 21 to 29.8%
Meat, fish and other concoctions sausage 10%
canned fish 9.60%
Canned crab 5%
cheese Cheese category 22.4 to 40%
cigarette Cigarette No tax – 29.8%
Cats and dogs and other pet food Cats and dogs and other pet food No tax ~ 36 yen / kg

WARNING! G20 Summit May Affect Your Taobao Shopping

G20 Summit will be held on September 4 and 5 in Hangzhou,Zhejiang.The local government has taken a series of measures to provide a safer environment for this summit,

one of the measures is stricter parcel inspection,which means many many parcels will be detained or held.

here are two things I recommend you not do from Aug. 22 to Sep. 7

1.Don’t buy from sellers that are located in Hangzhou.

2.Don’t use forwarders whose warehouse are located in Hangzhou.

JCEX told me they will severely examine every parcel.if you buy replicas,liquid stuff etc,they will hold it.

Here is the Taobao official announcement in Chinese:

https://world.taobao.com/helper/knowledge.htm?spm=a312a.7762693.2015080302.5.BE7gEF&kid=13467943 

Taobao USA

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
USA JCEX Jiacheng International UPS 110 26 Single Side: ≤80cm
Total: ≤150cm
32kg
JCEX Jiacheng International USPS 82 22 Single Side: ≤152cm
Total: ≤274cm
30kg
Zhongshan courier USPS/DHL 105 25 Single Side: ≤120cm
Total: ≤200cm
30kg
Sources: Taobao.com ,Data is current as of May 11, 2016.

How to Buy Directly from Taobao

Shopping directly at Taobao.com is an intriguing experience. While more faint-hearted shoppers may never leave the comfort of a taobao agent’s website, adventurous e-consumers will jump at the chance to shop direct.

Direct shopping will save you money. You’ll avoid agent’s fees of up to 10% and you’ll save the domestic Chinese postage for shipment between a seller’s warehouse and your agent’s place. But extra bucks in your pocket isn’t even the best part: a healthy feeling of accomplishment will grow as you maneuver the Chinese e-commerce system.

What you will learn on this page

1. Preparation

1.1 Can I buy from Taobao/Tmall internationally without agent?

Taobao has launched its overseas market website (world.taobao.com) and official forwarding Services(Taobao cargo) specially for  international buyers.This service includes Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. It currently supports the following areas:

Shipping Methods Supported Countries
Taobao Global Direct Shipping Singapore,Malaysia,HongKong,Taiwan
Taobao Global Consolidation and Shipping USA,Canada, Australia,New Zealand,Singapore,Malaysia,Taiwan,Macao,Japan(new)

1.2 Translate Chinese Taobao to English Taobao

the one of the major difficulty you are facing to shop on taobao is the Chinese language. In order to solve this obstacle, you need the Google Chrome to get the single page or the whole website translated into your onw language. Get started now:

1) Install Google Chrome. This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.com shopping. (Unless, of course, you are fluent in reading Chinese.)

This method is far preferable to individual-word translating because you get the big picture. Sure, some of the text may look weird or seem poorly translated, but it’s sufficient to allow you to shop.

2) Open Google Chrome’s settings and search for “translate”. Make sure on the Language Input settings that Chinese (Simplified) is checked for “Offer to translate pages in this language”.

 

Google Chrome-taobao

 

Now, any Taobao.com pages you open will automatically be translated into English. Yay! Too easy. (When you mouse-over a translated word, the original Chinese-character set appears. Nice way to learn a new language.)

If you get stuck at a non-translatable section, a good source for instant translation from Chinese -> English ishttps://www.mdbg.net/chindict/chindict.php?page=translate. Just cut and paste the characters into the box.

If you cannot copy & paste to translate, you can install the google translate app on your phone,use your camera to translate text instantly.
or try screenshotting text that was not translated and use https://www.i2ocr.com to translate the actual image.

2. Creating Your Account

Open an account on taobao is very easy because it provides English version of sign up now.I have written another post on how to register a taobao account.just follow the steps you will be able to get your taobao account.

It is advised to to download aliwangwang to communicate directly with the seller and forwarder.here is the download page.

3. Product Search

you can use product image and English keywords to search on taobao.here is the guide.

Browse and shop in the translated Taobao.com site to your heart’s content.Click on a category or an item, and you’ll see a page lay-out similar to this one. Look familiar? taobao item page

Clicking “Buy Now” will take you directly to checkout. If you’re filling a shopping cart, you will need to add a check (√) by your confirmed item(s) to activate the orange “Submit” field.

Some important shopping tips:

  • Refresh your knowledge of the metric system or use a converter to ensure you choose the correct size
  • Before you fall irreversibly in love with an item, check the seller’s rating,you can learn more about seller rating and buyer feedback from this post.
  • Estimated shipping costs from the seller to your address can be viewed on this page by “Freight’ (the Chinese yuan (¥) is worth about $0.16, or  ¥6 to one US$).

If you see the following information:

  • sorry, this item can’t be shipped to your selected address.
  • 該寶貝不支持國際轉運服務,如果您需要購買,請取消國際轉運
  • 该宝贝不支持国际转运服务,如果您需要购买,请取消国际转运

that means Taobao cargo can not ship this item to you.you need to find a taobao agent or your own forwarder.

If you see information like this:

  • 根據所在國法律法規或平臺政策 此項商品限制下單購買
  • 根据所在国法律法规或平台政策 此项商品限制下单购买。

that means you can not buy this item from world.taobao.com.World.Taobao.com has a system to filter products that they think is inappropriate for international buyers to purchase from.if you still want to buy this item,you should try to:

  • Contact the seller,copy the error info to them,ask the seller to give you a new item link with no brand name or minimal product info.
  • Find a taobao agent to buy it for you.

4. Placing Your Order

4.1 Input Your Shipping Address

A weak point in the Taobao.com purchase path is the Chinese-language-only, non Google-translatable screen to enter Shipping/Delivery Information.

ShippingDelivery

The option “所在地区 ” has two dropdown menus.the first  is Region list,the second one is country list.If you are from Malaysia,you can choose “马来西亚” from the first menu,then your city from second menu.others should  海外其他 from the first dropdown,then choose your country.

For example, you are from USA,Reference the image above to choose the characters for the region “Overseas(海外其他)” and the country “USA(美国)” from the drop downs.

List of country names in Chinese:

  • USA – 美国
  • Canada – 加拿大
  • Australia – 澳大利亚
  • New Zealand – 新西兰
  • Singapore – 新加坡
  • Malaysia – 马来西亚
  • Japan – 日本

The option “手机号码 ” is your mobile phone number,and “电话号码” is your landline number.If you don’t have landline number,you can input a fake one,it is not important.Make sure you input the real and correct mobile phone number.

4.2 Choose Shipping Method

After hitting the orange “Submit” field, you’ll see your delivery details. Choose here between the Taobao.com default shipping method “Taobao Cargo(淘宝集运)” or an individual arrangement with the seller:

jiyun

Taobao Cargo: Taobao Cargo,also called Taobao Global Consolidation and Shipping, is Taobao’s official forwarding service.the process is very simple.you need to make two payments just as using the taobao agent.

First payment: Product cost + Domestic shipping fee (to forwarder warehouse)

if you choose Taobao Cargo while check out in taobao,Forwarder warehouse address will be shown as the receiver address,seller will automatically send your order to that address,You don’t need to let the seller know warehouse address privately.

Second payment: International shipping fee (to destination)

Once all the parcels you bought has arrived at the forwarder warehouse,you can log in your taobao account to consolidate items and pay for the International shipping fee (from forwarder’s warehouse to your destination address)

Note: you must register and purchase from world.taobao.com to use “Taobao Cargo”,you won’t see this option if you order from taobao.com

Taobao Cargo currently only support USA,Canada, Australia,New Zealand,Singapore and Malaysia,Japan.if you are not from these countries,you won’t see this option.

Contact Seller Shipping: Seller Supported Countries,you need to contact the seller personally before select this option.Most of taobao sellers do not ship internationally or the shipping fee can be extremely high,so I do not recommend this option.

4.3 Choose the Forwarder

For USA,The default forwarder is JCEX-ups,click “modify(修改)“,you will see more options:

forwarder

NOTE: you should remember the name of the forwarder,once your parcel has problem or you want to track your order,you can contact them on live chat and aliwangwang.

Items the carrier do not ship internationally:Battery,Liquid,Electric products,Powder,Lighter,Magnet,Tea,Food.

High risk items: replicas and counterfeit items,it will bring high risk to pass customs if your parcel contains fake items or anything that infringe an intellectual property right.

Zhongshan courier can ship the high risk items.

JCEX Jiacheng is stricter,if they found your package includes high risk items,they will hold them in their warehouse,you should either pay to return the items or pay to get them shipped with a higher shipping rate.

4.4 Confirm order details and submmit your order

confirmorder

find somebody to pay(找人代付) means you can ask someone with an Alipay account to pay for your item(s).

anonymous purchase(匿名购买):check this if you do not want people to look up what you purchase, when, from whom, etc.

大陆段运费:means domestic shipping fee.

海外段运费:means international shipping fee.it will be caculated when reaching the warehouse.

Note: even if an item shows to be in stock and a payment could be made, this doesn’t mean that the seller actually has the stock. Thus, it is recommended that, after payment, you send the purchase order number and warehouse address to the seller to verify if they could send out the goods on time.

5. First Payment: Product cost + Domestic shipping fee (to forwarder warehouse)

On the next screen you will be on the Alipay account platform. There you’ll see your own User Name assigned to an Alipay account.

If it is your first purchase using Alipay,you will be required to create an Alipay payment password (6 numerical digits, non-repeating). This password is a unique one, and will NOT be the same as your Taobao.com password.

Then you will be able to choose payment method as shown below:

Credit Card/Debit Card:

  • Visa,MasterCard,JCB
  • 3% service fee
  • Sellers with credit card payment gateway :per transaction limit: 10000 CNY,per day limit: 10000 CNY
  • Sellers without credit card payment gateway :per transaction limit: 6000 CNY,per day limit:6000 CNY

Malaysia eBanking : 1.5% service fee

Singapore eNets :1.00 SGD service fee

eNets is not supported by Taobao since September 26, 2016

Alipay purchase card(支付宝购物卡):

  • 2% service fee
  • Australians can buy it from local post offices
  • per transaction limit: 4500 CNY,per day limit: 5000 CNY

6. Consolidation &Second payment: International shipping fee (to your address)

After making the first payment, you may go to “Purchased Items(已购买的宝贝)” to check the order info.

orderpage

Label 1.you can click this blue icon to chat with the seller.

Label 2.退款/退货 this is where to request return and refund.

Label 3.退运保险 if seller has bought domestic shipping insurance for you,you will be would be compensated when you return items from warehouse to the seller.

Label 4. this filed displays the delivery status for demestic shipping period,I will talk more about this label later.

Label 5.order details page

Label 6.logistic details page

Label 7.countdown timer, when this countdown timer expired,your payment will be released to the seller.It is not the time left to pay the freight forwarding fees.

Label 8.确认收货(confirm recepit).you don’t have to click this to pay for international shipping.this confirmation is telling seller you have received the item,when that countdown timer expired,it will auto confirm.Just ignore this filed.

6.1 Check order status(Label 4)

Label 4 shows the delivery status of your order:

—- 买家已付款 means you have successfully made the payment.

—- 卖家已发货 means seller has sent your items to the warehouse.

The seller usually ship out your items within 1-3 days,if you do not see”卖家已发货” within 3 days after you make the payment,you should contact the seller for confirmation.you can send this message to him-“老板,我的订单为什么没有发货”

If the item you want is out of stock or does not have your preferred size, color, etc. the seller will send a notification to you via aliwangwang. So, if you found out that your item was not in the warehouse where it was supposed to be, you should check your aliwangwang immediately for any notification.

—- 物流派件中 means the domestic courier is delivering this shipment.

—- when you see ” 快件已签收” and hopefully a red button “支付转运费” on the right like picture below,it means the warehouse get your items and you need to pay for the international shipping fee to get your items.

When all your orders reach the warehouse,Click the “Pay for international shipping(支付转运费)” button,you will then be able to select the orders that you want to consolidate and pay the international shipping for them.Click here to see the step-by-step guide on how to do this.

zhifu

  • The free storage time in the warehouse is 20 days,so you can consolidate all orders from different sellers within that period.
  • you will be charged 1 CNY per parcel per day for extra days.
  • You can only consolidate up to 20 parcels/orders,if you have more than 20 orders,you’d need to consolidate your orders into 2 packages as each package can only have 20 orders.
  • There is a weight and size limit by the forwarder,Make sure your package does not exceed the limit.

—- when you see “快件已签收” but no “Pay for international shipping(支付转运费)” button or only button like”处理转运”,this is not good because there might be something wrong with your items.

Here, I would like to remind you that in average,your purchased items should reach the warehouse in 3-5 days from the date when order status changed to “卖家已发货” (which means that your items are shipped by sellers). If the “Pay for international shipping(支付转运费)” button does not appear after 5 days, it simply means there’s something wrong with the items. You should then check it with your forwarder and the seller immediately for clarification.

This is very important. I have received emails from many readers saying that they have waited for days for the button to appear. Little did they know that there was something wrong with their items.

And They won’t send you emails or SMS when items reach the warehouse,so You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper(国际物流助手)” in the app will automatically send you the notification.

6.2 Check order details page(Label 5)

if you want to know where the warehouse address is just in case,click Label 5 after your payment,find “收货地址”,that address is the warehouse address.”转运至” means your address(see screenshot below).

warehouseaddress

6.3 logistic details page(Label 6)

Click Label 6 to go to logistics info page.then on the left bottom of the page,you will see the following info:

waybillnumber

  • 国内段运输 means domestic shipping
  • 海外段运输 means internatioanl shipping
  • 运单号码 means your waybill number
  • 物流公司 means your courier/forwarder
  • 发货地址 means seller address
  • 集运仓地址 means forwarder warehouse address
  • 收货地址 means your address

7. Tracking &Receving

Don’t forget to check the delivery status very closely to track your order!

7.1 How long does it take to receive my Taobao order?

Below is the average delivery time provided by the forwarder:

  • USA: JCEX UPS 5-7 business days,JCEX USPS 7-9 business days,Zhongshan EMS/DHL 9 business days
  • Canada: UPS 5-7 business days,EMS/DHL 9 business days
  • Australia: JCEX 5 business days,ZTO 秀驿物流 6 business days,4px 7 business days
  • New Zealand: 7 business days
  • Singapore: 5 business days
  • Malaysia: West Malaysia 5 business days,East Malaysia 7 business days
  • Japan: 4PX 5 business days,PRouter 4-8 business days.

The speed of the local customs clearance and local postal services will affect the delivery time.

7.2 How can I track my orders?

Note: for some countries,Waybill number for international shipping can only be trackable after your country’s Customs clearance.you will find no tracking information before that.

— Track it via courier’s website

for example,if you use EMS or DHL,you should go to the following site to track the shipment.

https://www.ems.com.cn/

https://www.cn.dhl.com/zh.html

— Track it via contacting the forwarder

You can provide your waybill number and ask them where your items are now(我的货现在在哪里),they will tell you the shipping status.

7.3 Avoid Customs import duties

The forwarder will modify your package to pass through Customs, they’re very smart at this so you shouldn’t have a problem.for example,Zhongshan courier will declare a lower price on the package or use EMS to avoid getting taxed with customs when shipping parcels to Canada.

If you are worried about this,you can get the forwarder to declare a lower value or marked as a gift etc by aliwangwang the forwarder right after your payment for international shipping.

From many buyers’ personal experience,EMS is the best shipping method when you want easiest clearance through customs since most of their parcels don’t have to go through the hassle of opening and inspecting.

7.4 What if I get seized by Customs

If you are using UPS or DHL then they will email you invoice of custom and collect money at your doorstep at the time of delivery.

If you choose EMS then once your courier reaches your local post office,you will receive a call from post office and you will need to go there and pay.

8. After Sale

8.1 Refund

After the seller has sent out the goods, you may request for a refund within 25 days.

    1. Within the first 10 days, you may request for a refund by clicking the “Refund” button.
    2. Within the subsequent 15 days, you may request for a refund via “After-sales application”.

If there is a refund,Money will return to your credit card within 7 business days.Service fee will return to you if the refund is initiated within 30 calendar days from the time you make payment. After 30 days, no return for service fee.

8.2 Return

You can return the goods from the warehouse to the sellers,but the return shipping address is needed,you have to contact the seller to ask for it.here is the step by step guide.

9. Resolving Issues

Enjoy Your Taobao.Com Shopping!

Trust me, once you get the hang of buying directly from Taobao, It will always be your No.1 source when buy inexpensive and amazing stuff online.

What China Taobao Can’t Ship Internationally (Prohibited Items List by Category)

Due to China export regulations and carrier restrictions,  Some items are prohibited from being shipped internationally. Before you buy items from China Taobao, please be sure they are not on this “Do Not Ship” list.

However, some couriers offer special delivery service that can ship prohibited items internationally.If you are not sure if you can ship an item,you can contact the courier,they can help you find out if the products you want to purchase can be shipped to your country.

Commodity Specific examples of articles Prohibited reason
All kinds of poison, biochemical products and infectious materials Such as anthrax, dangerous bacteria, medicine with waste, pesticides, thallium, cyanide, dioxins, DDT, chlordane, ractopamine, ractopamine hydrochloride, arsenic, tear gas, white crystals, powder, paste and other items “Ban on the export of goods catalog,” the third installment of “China banned or severely restricted the list of toxic chemicals.”
Causing addiction of narcotic drugs and psychotropic items Such as drugs, opium (including poppy capsules, flower, bud, leaves, etc.), morphine, cocaine, heroin, marijuana, methamphetamine, etc. “Psychotropic Drugs Control catalog of the varieties”
State law prohibits the circulation of goods shipped or sent Such as artifacts, regulated knives, antiques, various weapons, simulated weapons (simulation toy guns, etc.), ammunition, national currency (cash), securities, counterfeit currency and securities, source plasma, Laogai products Reference to the law:
“Cultural Relics Protection Law”, “Ministry of Public Security Control Tool Catalog”, “People’s Republic of China Firearms Control Law”, “Civil Explosives Safety Management Regulations”
China’s political, economic, cultural, moral (the Falun Gong) harmful materials, involving state secrets articles with violation of the “one China” principle content of the goods and their packaging. The carrier discs, tapes, videos and other content containing reactionary, and so obscene, indecent or Falun Gong newspapers, books, pictures, promotional materials, audio and video products, computer disk and CD-ROMs Reference to the law:
“Constitution”, “Criminal Law”, “People’s Republic of China on Guarding State Secrets Law”
Hinder public health goods Such as bones, ashes, coffins without tanned skins, animal bones without drugs, unprocessed or degreased bones, soil, animal carcasses, animal and plant pathogens (including bacteria and viruses, etc.) “Ban on the export of goods catalog” First
Animals, plants and their specimens and some natural resources Rhinoceros horn, bezoar, tiger bones, skins, fur (fur), musk, seaweed, Ephedra, wild yew wood, charcoal, forest litter, peat (peat), silica sand, quartz sand and other natural sand, mahogany seeds (other propagating material), animals and plants “Ban on the export of goods catalog” The first, second, fourth, fifth
And various items of dangerous goods radioactive (danger signs packaging items) Such as explosives (detonators, fuses, gunpowder, explosives, etc.), nuclear energy and other goods “Radioactive Materials Transportation Safety Management Regulations”, “Civil Explosives import and export management approach”
Medical waste, chemical waste, industrial waste, etc. As used disposable syringes “Environmental Protection Law”
Gas (regardless of color) Such as compressed gases, dry ice, fire extinguishers, gas cartridges, inflatable spheres, life-saving devices, explosive open automotive airbags, aerosols, gas lighters, gas cylinders, light bulbs, etc. Affect transportation safety, not acceptable
Explosive materials Such pyrotechnic articles (fireworks, firecrackers, crackers, crackers, etc.), issuing the order paper, dry ice, with a gas lighter, gas stove, gas cylinders, firearms, etc. Affect transportation safety, not acceptable
Flammable liquids Such as ink, to the light water, paint, oil, gasoline, kerosene, diesel oil, benzene, alcohol, oil, camphor oil, engine starting fluid, turpentine, thinner, glue (such as glue, styrofoam plastic foam plastic, etc.), perfume, spray insecticides, air fresheners, cosmetics, etc. Affect transportation safety, not acceptable
Flammable solids (including spontaneously combustible materials, water releases flammable gases, etc.) Such as coal, rosin, paraffin, activated carbon, titanium powder, copra, castor, rubber debris, safety matches (box wipe or rub sheet), white phosphorus, phosphorus, hemp oil, sodium metal, aluminum , magnesium powder, solid rubber (including white glue, etc.), inks, perfumes, asphalt, etc. Affect transportation safety, not acceptable
Chemicals, chemical laboratory supplies, medical products, etc. Such as potassium permanganate, sulfuric, furan, vaccines, blood products, etc. “Ban on the export of goods catalog” third
Oxidizers and organic peroxides Such as hydrogen peroxide, sodium peroxide, calcium hypochlorite, potassium chlorate, potassium nitrate, unknown chemical composition and other items Affect transportation safety, not acceptable
Toxic chemicals and infectious substances: means likely to occur in the circulation process of poisoning and infection items Such as insecticides, pesticides, veterinary drugs, herbicides, arsenic and its compounds, mercury and its compounds, cyanide and its compounds, chloroform, benzene, ammonium, lacquer, blood, urine, body fluids, cleaning agents for four carbon tetrachloride, 1,1,1-trichloroethane (methyl chloroform) and trichlorotrifluoroethane, polychlorinated biphenyls, polybrominated biphenyls, asbestos, etc. “Ban on the export of goods catalog” The first, third, “Pesticide List”
Corrosive substances (including energy burning body tissue and to cause damage to metal items such as solid and liquid, etc.) Such as sulfuric acid, nitric acid, hydrochloric acid, chlorosulfonic acid, acetic acid, caustic soda, hydrogen peroxide and other Affect transportation safety, not acceptable
All kinds of currency in circulation, gambling equipment and appliances National currencies, fiscal Bo equipment “People’s Republic of China Postal Law”, “People’s Republic of China import and export regulations”
fertilizer Such as urea, ammonium nitrate, superphosphate, ammonia, etc. National export quotas for commodities, not express way Acceptance
Fresh class items, perishables, animals, dairy products and other items Such as honey, eggs, wine, sugar, food, etc. Sensitive goods, no air shipment
The people’s livelihood, state-run trade of regulated goods Such as corn, rice, coal, cotton, crude oil, refined oil, antimony and antimony products, tungsten and tungsten products, silver, wheat, corn flour, rice flour, wheat flour, lumber, coal, coke, rare earth, zinc ore, tin and tin products, indium and indium products, molybdenum, phosphate rock, etc. National export quotas for commodities, not express way Acceptance
Export quota bidding and management of goods export authorizations Rush and Rush products, silicon carbide, fluorine stone (powder), slippery stones (powder), light (heavy) burned magnesium, bauxite, liquorice and products, paraffin, zinc and zinc-based alloys, automobiles and chassis, its motorcycle engine and frame, citric acid, vitamin C, penicillin industrial salt, sulfuric acid disodium Involving export authorization management product, not express way Acceptance
Protection of forest resources, prevent deforestation Such as: charcoal “Ban on the export of goods catalog” the second installment
Gold silver platinum and other precious metals products and other valuables Such as gold, silver, platinum, precious stones, jewelry, pearls, ivory, etc. “Ban on the export of goods catalog” First
Radio transceiver, the confidentiality of communications, etc. Such as radar and other transmitters, receivers and other equipment Affecting national security, card-related card-related goods, not express way Acceptance
Charged items (except lithium batteries from electronic products) Airlines prohibited acceptance, such as plastic dolls _ charged, electric remote control cars etc. Sensitive goods, no air shipment
Batteries, alkaline batteries, alkaline battery fluid, etc. Such as batteries, alkaline batteries, etc. Affect transportation safety, not acceptable
Electronic products containing lithium batteries We do not accept pure battery or battery package goods; Acceptable built (inextricably) battery goods, such as goods with a built-in battery must indicate on the invoice and waybill, without the battery in the waybill and invoice NO BATTERY. Sensitive goods, no air shipment
Magnetic objects (not including protective packaging plus degaussing magnets, magnets and other magnetic products containing etc.) Airlines prohibited acceptance, such as magnetic stripe, such as magnets; Magnetic influence transportation safety, not acceptable
Liquid (Regardless of the packaging) Such as wine, moisturizer, eyeliner, sunscreen, contact lens solution, eye drops, physiological saline water, insect repellent, gold plating bath, aluminum paste, glow sticks, mercury thermometer, ice pillow, etc. Due to inability to identify ingredients that affect the express transportation safety, not acceptable
Frozen fresh meat Such as chilled beef, frozen beef, chilled pork, frozen pork, chilled meat, frozen chicken Sensitive goods, no air shipment
Cigarette cigarette Domestic implementation of the tobacco monopoly, foreign destinations involving high taxes, not acceptable
Appearance is more sensitive or internal organization can not split the goods Liner such as electrical, electronic equipment, and other unknown particles Sensitive goods, no air shipment
CD CD Sensitive goods, no air shipment
Rare mineral natural resources and other scarce natural resources Such as primary raw materials such as copper profile, aluminum and other 47 kinds of commodities Export quota categories of goods, can not express the way Acceptance
Food Including food products; Sensitive goods
Drug All drugs Sensitive goods

How to Extend the Payment Period in Taobao?

Taobao system will automatically confirm the reception of goods after a certain period of time depending on the product category. The payment will be released to the seller. If the confirmation deadline is approaching but you have not received your goods, you may extend the deadline when there are only 3 days left.

1. The procedure is as illustrated below:

Go to “My Taobao” – “Purchased Items”, find your order and click to view the details(订单详情).

Choose “Delay time of receipt(延迟收货时间).”

 Note:

  1. For secured trading of physical items (such as physical tickets), with the condition that the seller has already dispatched the goods, the buyer may extend the delivery confirmation deadline when there are only 3 days left.
  2. For secured trading of physical items, you may request to extend the delivery confirmation deadline only once, and for an extension of 3 days.
  3. For virtual trading (excluding auto delivery and reloads), with the condition that the seller has already sent out the goods, the buyer may extend the delivery confirmation deadline when there are only 1 day left.
  4. For virtual trading, you may request to extend the delivery confirmation deadline only once, and for an extension of 1 day.

2. Can i still request a refund after payment has been released to the taobao seller?

yes,you can still claim a refund by click “申请售后” or open a dispute by clicking”投诉卖家”