Taobao Canada

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
Canada JCEX Jiacheng International UPS 112 26 Single Side: ≤80cm
Total: ≤150cm
32kg
Zhongshan courier USPS/DHL 115 26 Single Side: ≤150cm
Total: ≤300cm
30kg
Sources: Taobao.com ,Data is current as of May 11, 2016.

How to Return the Goods from Warehouse to Taobao Seller?

I have received many emails from my readers, saying that their purchased items have been rejected by the warehouse, and that they wanted to return the items to the sellers. This article aims to guide you how to return the goods from the warehouse to the sellers.

Shipping rate for Return

Forwarder FIRST 1KG(RMB) NEXT 1KG(RMB)
中通ZTO 12 6
Zhongshan courier 10 4
4px 12 4
递壹时DEX 12 12
增利 10 8
Prouter 12 7
乐趣购 12 6
顺丰 22 12
JCEX Jiacheng International 12 6

Step One: Get the return address

It is recommended that you go to “Purchased Items(已买到的宝贝)” to find the relevant order, and apply “Refund/Return(退款/退货)” / “After-sales application(申请售后).” Click here to see more details.

After the seller has agreed on your application for return or refund,they will provide a return address on the refund application,this address will be used for the following steps.

I do recommend you to aliwangwang with the seller before you submmit the application to smooth the process.

Step Two: fill in the refund/return form

Go to “My Taobao” – “Purchased Items” – click “Taobao Consolidated Shipping(官方集运)” on the left, find your order, and click the “Return to Seller(退回卖家)” button to return the goods.

Here is the step by step guide with pictures:

1. On the consolidation order page, click “Orders to be consolidated(待集运订单)” to find your forwarder. Find the order that you wish to return, click “Return to Seller(退回卖家)”.

2. Find the seller’s address from the refund application, fill out the form, and pay for the shipping fee will do.

3. After your forwarder has sent out the goods, you may check the waybill number from your order details (you can also enquire for the waybill number from Alipay’s online customer service).

Copy the waybill number and paste it to the refund/return form, as illustrated below:

After filling out the form, click “Submit information” and that’s all. You will receive your refund after the seller has received the goods!

Aramex Sinoair Review

aramexAramex Sinoair,a joint venture company with Sinotrans Air Transportation Development (Sinoair),is responsible for Aramex’s business in China.It is a well-known express company, providing comprehensive logistics solutions from China to the Middle East countries. The company’s core business includes express delivery of goods, cross-border e-commerce products, and freight forwarding items, hence providing a comprehensive worldwide logistics and transportation solutions for its customers. Providing an on-time guarantee, it is the only domestic courier service provider appointed by DHL in the Middle East regions.

1. How long does Aramex take to ship from china to my country ?

Goods can be delivered the quickest within 3 days. In general, under normal circumstances, delivery can be completed in about 7 days.

2. how much does Aramax take to my country from China?

It gives cost advantage to the Middle East regions, especially India.

3. How does Aramex calculate the shipment cost?

The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight.

4. How to Calculate the Volumetric Weight of Your Shipment

The volumetric divisor has changed to 5000 and applies to cross-border e-commerce products as per the below formula:

length*width*height/5000

5. What is the maximum size and weight of package I can send?

Due to the size of the door openings on our vans and planes, a shipment can not exceed 120 cm in dimension and less than 30 kg in weight.

if a shipment weighs over 30kg,the dimension must be less than 240*190*110CM.

6.Is there any additional fees?

Yes,Fuel Surcharge.

Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be removed, in line with movements in fuel prices.

Aramex is the preferred choice when shipping package to Middle Eastern countries

Taobao Global Consolidation and Shipping

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.It currently supports six countries which are USA,Canada, Australia,New Zealand,Singapore and Malaysia.

How much does the shipping cost

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
USA JCEX Jiacheng International UPS 110 26 Single Side: ≤80cm
Total: ≤150cm
32kg
JCEX Jiacheng International USPS 82 22 Single Side: ≤152cm
Total: ≤274cm
30kg
Zhongshan courier EMS/DHL 105 25 Single Side: ≤120cm
Total: ≤200cm
30kg
Canada JCEX Jiacheng International UPS 112 26 Single Side: ≤80cm
Total: ≤150cm
32kg
Zhongshan courier USPS/DHL 115 26 Single Side: ≤150cm
Total: ≤300cm
30kg
Australia ZTO/COE/秀驿物流/中通 Toll 85 26 Single Side: ≤150cm
Total: ≤220cm
30kg
4PX Toll 85 28 Single Side: ≤105cm
Total: ≤185cm
20kg
佳成JCEX Jiacheng International Toll 75 20 Single Side: ≤80cm
Total: ≤150cm
80kg
New Zealand ZTO/COE/秀驿物流/中通 Toll 106 29.5 Single Side: ≤150cm 30kg
4PX Toll 110 30 Single Side: ≤120cm
Total: ≤200cm
20kg
Singapore 4PX Singapore post 43 12 Single Side: ≤120cm
Total: ≤200cm
30kg
popstation 43 12 ≤37*42*61cm 30kg
PRouter PRT Express 27 10 Single Side: ≤120cm
Total: ≤300cm
80kg
中通DPEX DPEX 39 11 Single Side: ≤80cm
Total: ≤120cm
30kg
递壹时DEX MSC Delivery 28 11 Single Side: ≤80cm
Total: ≤150cm
80kg
West Malaysia PRouter PRT Express 23 10 Single Side: ≤150cm 80kg
DEX MSC Delivery 24 10 Single Side: ≤80cm
Total: ≤150cm
80kg
4PX Airpak Express 35 14 Single Side: ≤120cm
Total: ≤200cm
30kg
ZTO/COE/中通秀驿 SKYNET 32 11.5 Single Side: ≤150cm
Total: ≤220cm
60kg
East Malaysia PRouter PRT Express 35 16 Single Side: ≤150cm 80kg
DEX MSC Delivery 34 15 Single Side: ≤80cm
Total: ≤150cm
80kg
4PX Airpak Express 43 21 Single Side: ≤120cm
Total: ≤200cm
30kg
ZTO/COE/中通秀驿 SKYNET 41 18 Single Side: ≤80cm
Total: ≤120cm
60kg
Sources: Taobao.com ,Data is current as of May 11, 2016.

Tips:

1.  If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment. Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

2.  If this is the first time you are using the shipping service, or should you encounter any problems during your use of the service, please consult with the forwarder’s customer service via aliwangwang by clicking on the forwarder’s name in the form below.

3.  If you are unable open the aliwangwang after clicking on the forwarder’s name, please click here to download aliwangwang and login using your Taobao ID. You can then connect instantly with the forwarder’s customer service.

How Taobao Consolidated Shipping Works

“Taobao Consolidated Shipping” is a two-stage shipping process, whereby the shipping fee is to be paid by two steps.

  • Stage 1: From seller to China forwarder’s warehouse
  • Stage 2: From China forwarder’s warehouse to buyer

the following is a step-by-step tutorial on how to use Taobao Global Consolidation and Shipping:

Stage 1: From seller to China forwarder’s warehouse

Step 1: When making an order, please select or add a new address at the shipping address section, and then choose “Taobao Cargo”.

taobao cargo

Step 2: Click “modify” to  choose your preferred forwarder based on their pricing and service standards.

modify

 

Step 3: After confirming your selection, proceed to payment and complete your order.

Stage 2: From China forwarder’s warehouse to buyer

Step 1: After settling the payment, check the shipping status from “Purchased Items(已购买的宝贝)”. When the “Pay for international shipping(支付转运费)” button appears, click it.

zhifu

Step 2: Click “Orders to be consolidated(添加合并)” to select products that you want to consolidate.You’d see the number of days of  free storage(仓库免租还剩) you have left for each package.

cons11png

The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place. After confirmation, click “Consolidate Items(合并订单)”.

cons22

Step 3: After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Step 4: Now Stage 2 shipping fee payment settled. Check the status closely and wait for your parcels.

Notes:

The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged RMB1 per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Frequently asked questions

1) I have made my orders through consolidated shipping, but why have I not received my parcel?

After making your orders, and when the products have reached the forwarder, you’ll need to make a payment to the forwarder before the goods can be delivered to you. You can track your parcels at “Manage Consolidated Shipping” on the right of Taobao homepage, consolidate your orders and pay for the shipping fee.

2) Will I receive any notification when my parcel reaches the forwarder’s warehouse?

Yes. You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

3) How can I contact the forwarder?

here is the list of their contact information.

Forwarder
Online Chat
Aliwangwang
Telephone
4px
12.JPG
blob.png
0755-23238333
PRouter
12.JPG
blob.png
0755-27564249
中通DPEX
12.JPG
blob.png
00852-55110053
00852-39052687
00852-39052688
00852-39052689
Zhongshan courier
12.JPG
blob.png
86+0760+88610061
递壹时DEX
12.JPG
blob.png
None
JCEX Jiacheng International
12.JPG
blob.png
None

Best TaoBao Agent Recommendation And Reviews 2017

Since you are reading this post, I think it’s safe to hazard a guess that you are looking to choose a taobao agent. Whether you are a complete novice or a pro, there is plenty of useful information here that will get you off to a proper start. I have compare taobao agent ratings,looked at the feedback, reviews and comments from people who have actually used the taobao shopping service. I tell you pros and cons of each taobao agent and give you my recommendations. So, now you can find the best taobao agent that you need quickly and easily.

1. Top 5 Taobao Agents 2017

Time is precious, if you are in a rush there’s no need to worry because I have compiled a comparison table which lists top 5 taobao agents, as well as their key characteristics. I thought this would be ideal not just for those of you who are short of time, but also for people who already have an idea of what they’re looking for.

YoyBuy TaobaoRing TaobaoSpree Bhiner Spreenow (TaobaoNow)
Image
Service Fees 10% (minimum $5.74) 8% (minimum ¥30) 6%-3%(minimum ¥20) 5% (minimum ¥15) 10% (minimum ¥50)
Domestic Shipping 10 to 30 CNY per kg 15 CNY for the 1st kg,
10 CNY for each additional kg
free or minimum 5 CNY Minimum 3.32 USD (unless item has free shipping) flat 15 CNY per store
Payment Western Union, WebMoney, QIWI,Wire transfer ,credit/debit card into account through alipay (3.5% fee) Paypal (4.4% + 0.3 USD fee), Western Union (7% SS fee if order >2000 USD ),
MoneyGram, Bank Transfer(T/T),
WebMoney
Credit Card, Bank Transfer,
Western Union
Bitcoin,Qiwi
iDeal
Sofortbanking,Giropay
Trustpay,POLi Payments
E-NETS
Paypal (4% fee), Western Union, wire/bank transfer Paypal, Western Union, Direct TT, Credit Card processors
Exchange Rate 1 CNY = 0.163 USD 1 CNY = 0.167 USD 1 CNY = 0.15 USD ——- 1 CNY = 0.1749 USD
Shippping EMS (45% off), DHL,E-express,Russian Post, Aramex,China Post: Air parcel, SAL parcel EMS (40%-45% off),Airmail,Air,Surface,
SAL,DHL,Aramex,SF(ShunFeng)
EMS (40% off), China Post (Airmail, SAL),DHL, Fedex, UPS, TNT, HKEMS EMS (40% off), Air Mail, Fedex, DHL,UPS,Airmail (HK, China),Aramex EMS (40% off), Airmail (HK, China)
Pre-Packing Photo $2 per item Yes Free Yes Yes if you ask them
Contact live chat, email, phone insite messaging, email, Skype, QQ livechat,whatsapp,Email, MSN, fb, skype Skype, email insite messaging, email
Rating 4.7/5 4.9/5 4.9/5 4.8/5 4.7/5

2. Taobao Agent Recommentations

For those of you looking for a specific taobao agent, you may find it helpful to jump to my recommendations. Here’s the shortlist of those:

Best Taobao Agent for European and American shoppers

TaobaoRingEnglish speaking newbies to overseas China shopping who are keen to have a smooth, familiar experience should check out Taobaoring. Free QC photos, and fast email response, the agent also boasts a “Quick Order” procedure featuring auto-fill within the order form.


Best Taobao Agent for Singapore and Malaysia Shoppers

sgshopIn addition to a relatively low service charge of just 4-8% for full agent service, SGshop offers a couple of ways to economize: a “ship only” service for customers happy to complete the purchasing process at taobao.com themselves and a self-pickup option for anyone preferring to pick up their package.


Best Taobao Agent for Russian shoppers

buychinaAnother recommended agent that is bound to please Russian-speaking shoppers is BuyChina.The website offers team-wide customer service and lots of nifty tools spotlighting sizing, color and weight details within the catalogue, auto-calculation of shipping costs, real-time transaction status updating the agent’s purchasing and processing steps, and direct links to shipment tracking.

3. Check Out Other Taobao Agent Reviews

I’ve listed the top 5 taobao agents, but that isn’t to say that some of the other taobao buying agents aren’t just as good. the main goal of this section is to shorten the amount of time you spend researching, and to narrow down the vast selection of taobao agents available online.

4. All The Costs Of Using A Taobao Agent

Whenever you are thinking about using taobao agent, you should be prepared to spend more than just the calculated price. Some Taobao proxy claim to be the cheapest taobao agent,but they aren’t transparent with a number of hidden fees, beyond just your items’ costs, which you’ll need to take into account.

To help, I summarized all the fees I could think of( let me know if you hear of others!), explained each, and provided advice and tips.Make sure you have included all of the costs below in your overall buying budget before you spend a dime. Fees vary by different agents, value of your purchase and country.

Fees Note
Item fee The item price is shown on the product page.
Domestic shipping fee The fees of items are transported from Taobao seller’s location to agent’s warehouse.
Domestic shipping fee vary by courier, parcel weight and the distance between seller and agent’s locations. But this fee won’t cost you a lot because shipping within China is cheap! And from the feedbacks I’ve learnt before with the customers, even big orders (10+ wigs/shoes/bags) were only 10yuan~20yuan for each seller, since 98% of Taobao sellers combine shipping.
Buying multiple items from the same seller will save you a lot on domestic shipping.
Some sellers may offer free shipping and if you find any sellers offer free shipping, you can notify the agent before making the first payment.then they will remove the domestic shipping fee for you manually.
Service fee Service fee,some agents call it the commission,is the money you need to pay for using their service.
Usually,agents take certain percentage of the total items cost and domestic shipping fee as the service fee,the rate is between 5%-10%.
Some agents offer vip program,you can get points every time you order from them, get upgraded to VIP and the service fee will be discounted. This a pretty good deal for those who plan to make more Taobao orders in the future
Some agents have a minimum service fee.
International delivery fee International shipping costs are based on a combination of the following:
Weight and dimensions of package.
Method of shipment such as EMS or DHL.
The location you are in(also called the destination country).
Most of agents provide many international shipping methods, such as EMS, DHL, airmail etc.
EMS is highly recommended by them for its safe and reliable advantages.and some of them offer a huge discount up to 50% off if you use EMS.
Handling charges Paypal transaction fee:4.4%+0.3 of total payment will be charged when order is paid via PayPal.
Storage fee
(optional)
Agents start to calculate the storage time when your items arrived in their warehouse.you have a free storage time. If your free storage time has run out and you still haven’t shipped your items, they will begin to charge you a storage fee.
Most of the agents don’t have a clear statement about this fee.Yoybuy,Rorbuy and Cssbuy have a free storage time of 90 days.
Customs fee
(optional)
This fee vary by local Customs policies. In countries with high rate of Customs clearance, you don’t have to pay any fees. However, in countries with low rate of Customs clearance such as Argentina, you may be required to pay tariffs.
To avoid the Customs fee,you can request your agent to declare your package as a gift with a lower price.If you’re buying a brand name items or a large quantity, you might have to pay them anyway.
if your package weighs more than 10kg,you can request them to package your items into several small parcels,this will increase the chance of Customs clearance.
Insurance fee
(optional)
They charge certain percentage of the total price as the insurcanse fee.
Total price=Items fee + Domestic shipping fee + International delivery fee + Service fee + Customs fee
To take insurance, the insured value should be declared, which increases the value of item at your local customs.

 

5. The Process and How to Choose Taobao Agent

Whatever has prompted your search for a taobao agent, you need to choose a taobao agent you can trust to buy the items for you.However, who you choose is a big decision and therefore you need to know how a taobao agent workds carefully.The following steps will show you the shopping process you go through when you order on a taobao agent. Using this information could make your choosing process quicker and enjoyable.

There are five steps(5.1-5.5) to using a taobao shopping agent,As you go through this process there are a range of criteria to consider – there’s probably more to think about than you may at first believe. In fact when I sat down to write this I didn’t expect to have to divide the post into several parts to make it more easily digestible! However, I didn’t want to miss anything out so that you can choose a taobao agent wisely.

5.1. Shopping

you simply go on whatever taobao/Tmll store or other chinese online store you want to purchase from (provided that a taobao agent can actually purchase from there) and look for things you want to buy!

Once you have the link, paste it into the input box/space provided on the agent’s website and it will take you to the item’s page, this time the page is already translated into English.Place your order, i.e. click ‘Add to cart’ button and the item will be placed in your shopping cart.

What You Need to Consider In This Phase?

Is Their Website Support multiple Languages?

Beware of websites with poorly edited, hard-to-read English texts. Some nasty communication issues are bound to arise with agents whose English skills are spotty.If you’d prefer to trade in Russian, there are plenty of taobao agents in your language. Spanish, French, Italian, German and Polish customers can also find agents with websites in their language, although you’ll have to search a bit harder to find these guys.

Is their website easy to use and navigate?

Check out the website navigation. I find the best method is to be (pretend or real) a completely uninitiated Chinese online shopper. Your first look should be for a section describing the ordering procedure. If you struggle to follow the instructions for using the website, that website is most likely not for you.

Can This Agent Buy This Item For Me?

If any of your desired items falls into the below categories, you’ll need to read the Terms and Condition carefully on the agent’s website or make an enquiry to the agent prior to making an order.

  • Restricted items
  • Branded goods
  • Bulky and heavy items
  • Virtual goods

5.2. First payment

when you have all the items you want in your cart, you’ll add the amount of money you need into your account, and then pay for your items. This is the first payment, which includes the cost of your items and the shipping to the taobao agent.

What You Need to Consider In This Phase?

Real-time exchange rate or fixed?

Some agents are using a fixed exchange rate, while some others are using the real-time exchange rate. Since the CNY exchange rate is fluctuating greatly nowadays, it is recommended that you choose an agent that is using the best rate.

Paypal or credit card?

Payment options range broadly from PayPal to bank transfer, Western Union to WebMoney. Most users will find PayPal the most convenient, familiar and secure payment method and will therewith be prepared to swallow the 3% service fee.

For you, determining the optimal payment method may be a matter of trial and error. So it could be wise to choose an agent who offers as many options as possible.

Personally I would recommend you to use PayPal if it is your first time of using the proxy’s service. This is because PayPal has a Buyer Protection policy that allows you to file a dispute and request for a refund within 180 days of purchase. Buyer protections offered by other payment systems are less than satisfactory.

Nevertheless, PayPal charges a very high transaction fee. Therefore, when you later find that the agent can be trusted, you may switch to using other payment methods, such as Western Union or bank transfer. This can save you lots of money.

5.3. Warehouse and Storage

Once your first payment is done, the taobao agent will buy the items from the seller. Usually the items arrive at their warehouse in 2-5 days.This is where communication is important; you can request to have your items de-boxed if you think this will make parcel lighter (and thus make the international shipping fee go down).

What You Need to Consider In This Phase?

Does the agent provide QC pictures?

QC pics is important for some items like shoes,watches etc.the purpose of QC pic is identifying any serious flaws in the item,thus ensuring that you are getting the right item you expect.Some agents are willing to take the time to individually inspect, and photograph items for you for free.some are not,they charge a fee for this service.so do make sure the agent can do this for free if you need QC pics.

Does the agent offer free storage time?

If you want to consolidate items that being bought from different dates,then this is an important factor you need to take into account.Not all agents offer free storage,some only offer 7 days free storage time.I do suggest you choose agents that can offer at least 30 days free storage time so that you have enough time to consolidate multiple parcels.

5.4. Second Payment and International Shipping

When they have arrived, The agent will check the items and email you requesting the second payment (international shipping fee).you’ll add money to your account again and pay for your items. This is the second and last payment.

Once the second payment is done, The agent will send out your parcel and provide you the tracking number.

What You Need to Consider In This Phase?

Is the shipping fee reasonable?

International shipping fee is the main cost to consider. Therefore, you should choose a agent that charges a reasonable shipping fee. Each agent provides its shipping rate calculator in which you can estimate the shipping cost to your country, and make comparisons to see which is more affordable.

In addition, some agents provide a reweigh feature. If you believe that your parcel does not weigh as much as it is charged, you can request for a reweigh. This is a great way to avoid fraudulent shipping charges.

Smart agents provide online shipping calculators to figure your estimated costs based on purchase weight, shipping method and destination country.

which shipping method should I choose?

There are three factors to be considered while choosing a shipping method:

Time: With a plethora of methods to choose from, including the old standbys DHL and UPS, as well as EMS (Chinese express service, often at discount rates), various postal and SAL (sea-and-land) routes, the customer’s big deciding factor may be delivery time – anywhere from around 5 days to several weeks, depending on which method you choose.

Price: If you wish to receive your goods as soon as possible and be able to track the parcel all the way, then you’ll have to choose the more expensive option, such as UPS or DHL. Otherwise, you may choose the more affordable EMS. And of course, if you don’t need it urgently and want to save more money, you can choose other land-and-sea shipping methods, such as SAL.

Customs Clearance Difficulties: There is yet another problem to consider, i.e. customs clearance difficulties. For instance, in Canada and certain European countries, you will more likely to be taxed if you are using DHL.

5.5. Receive your items

In 5-20 days, your items will be shipped to your home. Anyhow, the international shipping time depends on what methods of shipment you use and where you have your parcels sent.

What You Need to Consider In This Phase?

Does the agent provide a tracking number?

Once your order is shipped out, the agent will provide you with the tracking number and website URL. However, some sellers might either not provide this information at all, or only provide it when you request for it. You should verify this with the agent.

How to clear customs if your parcel is being held?

Only a small number of parcels might be held for clearance. However, if your parcel is held you will have to pay for the customs duties. Some agentss can arrange a customs broker to pay the necessary duties on your behalf, and you’ll just have to pay them on delivery. In some instances, you might need to pay it at a local post office.

5.6. After Sales

If you are not satisfied with the goods you received, you can return the goods to the seller via the agent. However, not all agents are willing to do so. Some may require a service charge, while some may charge you a very high shipping fee. Therefore, it is advised that you read their return policy carefully.

5.7. Customer service

Customer service is a big deal in today’s complex world of commercialism. When dealing with a foreign culture and language, it’s an even bigger deal for the international shopper.The entire buying process is as described above. As you can see, in the entire process, there are many instances where you need to communicate with the agent.This is why having a good customer service is of paramount importance.

What You Need to Consider In This Phase?

Customer Service hours of operation

Each agent has its own customer service operating hours. Some provide a 24/7 service, while some are only available for 6-8 hours, in Beijing time. This can be very inconvenient as it may take up to one whole day to receive an email reply.

A local clock ticking away on the homepage is a welcome sight, as are details of operating (or “online”) hours.

Customer Service tools

It is necessary to provide a multi-channel customer service, so that all enquiries can be communicated in a real-time manner.

Given a 12-hour time difference between Beijing and, say, Boston, I as a customer want as many methods as possible to communicate with my service provider. I’d like to be able to email at 5pm before leaving work, but I’d also like the option of phoning an agent at a decent hour of the evening if there’s an issue that needs discussion. Phone/Skype, email, online chat, maybe even that old-fashioned fax are the media to look for.

Responsiveness and attitude

These are two very important attributes to have. Along the shopping process, it is inevitable that we might encounter all sorts of problems. If the agent that we have chosen always respond slowly to our requests or show a negative attitude, our problems could never be solved. It will also greatly affect our mood.

Look for an agent that has a sufficiently large staff and a good network server on hand so that you’re not glued to one dedicated representative. A list of team members on an agent’s website signals accountability and bumps the level of trust up yet another step.

DHL China Review

dhl-chinaDHL is a division of the world’s famous logistics company Deutsche Post DHL. It is the global market leader in the logistics industry, committing its expertise in the express, inter-continental delivery, and air express services. It is also the world’s number one ocean freight and contract logistics provider. In mainland China, DHL-Sinotrans – the joint venture between DHL and China Foreign Trade Transportation Group Corporation – is the most experienced international express delivery company and the first to enter China. DHL has one of the most extensive delivery networks which cover more than 120,000 destinations in more than 220 countries.

1. Delivery Time

Under normal circumstances, it takes only 2-4 working days to deliver around the world. It is especially fast in Europe and Southeast Asia, where it takes only 3 working days to Europe and 2 working days to Southeast Asia. With a delivery network that expands throughout the world, it provides real-time updates and accurate shipment delivery status online.

2. Pricing

Whether it’s a small parcel below 20 kg or a big parcel exceeding 21 kg, the shipping fee is really low. Moreover, there is a special rate for items exceeding 21 kg, whereby the total cost is cheaper than EMS for certain delivery regions. This can be very cost-effective.

3. Fee Calculation

DHL Express shipment cost calculation method: They’ll calculate the shipment cost based on either size or weight, whichever has the greater value.

Formula used to calculate the volumetric weight: length (cm) x width (cm) x height (cm) /5000 = volumetric weight (kg)

Standards: For 21 kg and below, the shipment cost is calculated based on per 0.5 kg rate, whereas for 21 kg and above, the cost is calculated by per kg.

4. Limitations

A parcel shall not exceed 70 kg, with each side not exceeding 1.2 m, or else additional charges may apply.

5. Surcharges

Prices are subject to a fuel surcharge which varies on a monthly basis.
A Remote Area Surcharge of 150 yuan may apply to each shipment, depending on the given delivery address.

6. Conclusion

DHL is fast and efficient. It offers great discount for small parcels but its shipment cost is 20-30% higher than that of EMS. It has more stringent restrictions in which certain items may be rejected for shipment. It will also impose a duty fee at the customs. It is a suitable choice if you are buying valuable products or when you want things to be delivered fast.

China Post Air Mail Review

China Post Small Parcel

China Post Small Parcel, also known as China Post Air Mail, is an economic delivery service of lightweight parcels from China to over 220 countries and regions around the world.

China Post Air Mail can be divided into two categories, namely Normal Air Mail and Registered Air Mail. The former offers a lower rate without shipment tracking, while the latter has a higher rate but can be tracked online. Nevertheless, the tracking information is limited.

Postage Rate

Greatly affordable, China Post Small Parcel has a significant cost advantage over the other delivery methods (such as DHL, UPS, FedEx, TNT, etc.)

1. China Post Air Mail(None-Registered)

Zone Destination Price(Yuan/kg)
1 Japan 62
2 (Asia), Singapore, India, South Korea, Thailand, Malaysia, Indonesia
(Europe), Austria, Croatia, Bulgaria, Slovakia, Hungary
68
3 (Europe), Sweden, Norway, Germany, the Netherlands, the Czech Republic, Greece, Finland, Belgium,
Ireland, Italy, Switzerland, Poland, Portugal, Denmark, United Kingdom
(Oceania) Australia
(Asia) Israel
75
4 (Europe) Spain, France, Russia, Ukraine, Luxembourg, Estonia,
Lithuania, Romania, Belarus, Slovenia, Malta, Latvia, Bosnia and Herzegovina
(Asia) Vietnam, the Philippines, Pakistan, Kazakhstan, Cyprus, North Korea, Mongolia,
Tajikistan, Turkmenistan, Uzbekistan, Kyrgyzstan, Sri Lanka,
Palestine, Syria, Azerbaijan, Armenia, Oman, Saudi Arabia, Qatar, Turkey
(Oceania) New Zealand
(Americas) United States, Canada
85
5 (Asia) Laos, Bangladesh, Cambodia, Myanmar, Nepal, Brunei, Bhutan, the Maldives,
East Timor, the United Arab Emirates, Jordan, Bahrain, Afghanistan, Iran, Kuwait, Yemen, Iraq, Lebanon
(Europe) Serbia, Albania, Iceland, Andorra, Faroe Islands, Gibraltar,
Liechtenstein, Monaco, Montenegro, Macedonia, San Marino, Vatican City, Moldova, Georgia
(Oceania) Fiji, Samoa, Cocos (Keeling) Islands, Cook Islands, Cabinda, Christmas Island,
New Caledonia, Micronesia, South Georgia and the South Sandwich Islands, Heard Island and MacDonald that island,
British Indian Ocean Territory, Kiribati, Saint Kitts and Nevis, the Marshall Islands, the Northern Mariana,
Norfolk Island, Nauru, Niue, French Polynesia, Papua New Guinea, Pitcairn Islands,
Solomon Islands, Svalbard and Jan Mayen, French Southern Territories,
Tokelau, Tonga, Tuvalu, US Pacific Islands, Vanuatu, Western Samoa, Ascension Island,
Canary Islands, the Azores and Madeira, Johnstown Island, Guam, Palau, Wallis and Futuna
(Africa) Egypt, Sudan, Morocco, Djibouti, Ethiopia, Kenya, Tunisia, Burundi,
Uganda, Rwanda, Chad, Nigeria, Burkina Faso, Benin, Cameroon, Algeria,
Gabon, Guinea, Madagascar, Mauritania, Zimbabwe, Angola, Central African Republic, Cape Verde,
Western Sahara, Eritrea, Gambia, Equatorial Guinea, Guinea-Bissau, Comoros, Liberia,
Lesotho, Malawi, Mozambique, Namibia, Niger, Reunion, Seychelles, St. Helena,
Sao Tome and Principe, Swaziland, Mayotte, Yifu Ni, Zambia, Libya, Mauritius,
Mali, Somalia, Ghana, Botswana, Congo (DRC), Congo (Brazzaville), Tanzania, Togo,
Côte d’Ivoire, Sierra Leone, Senegal, South Africa
(Americas) Venezuela, Cuba, Ecuador, Panama, Suriname, Colombia, Argentina,
Brazil, Mexico, Peru
105
6 (America) Chile, Antigua and Barbuda, Anguilla, Netherlands Antilles, Aruba, Barbados,
Bermuda, Bolivia, Bahamas, Belize, Costa Rica, Dominica, Falkland Islands (Malvinas),
Grenada, French Guiana, Guadeloupe, Guatemala, Guyana, Honduras, Haiti, Jamaica,
Cayman Islands, St. Lucia, Martinique, Montserrat, Nicaragua, Saint Pierre and Miquelon,
Puerto Rico, Paraguay, El Salvador, the Turks and Caicos Islands, Trinidad and Tobago,
Uruguay, Saint Vincent and the Grenadines, British Virgin Islands, United States Virgin Islands, Easter Island,
Zaire, Greenland
120

2. China Post Air Mail(Registered)

Zone Destination Price(Yuan/kg)
1 Japan 62
2 Singapore, India, South Korea, Thailand, Malaysia, Indonesia 71.5
3 Austria, Croatia, Bulgaria, Slovakia, Hungary, Sweden,
Norway, Germany, the Netherlands, the Czech Republic, Greece, Finland, Belgium, Ireland
, Italy, Switzerland, Poland, Portugal, Denmark, Australia, Israel
81
4 New Zealand, Turkey 85
5 USA, Canada, UK, Spain, France, Russia, Ukraine
Luxembourg, Estonia, Lithuania, Romania, Belarus,
Slovenia, Malta, Latvia, Bosnia, Vietnam, Philippines
Pakistan, Kazakhstan, Cyprus, North Korea, Mongolia, Tajikistan
Turkmenistan, Uzbekistan, Kyrgyzstan, Sri Lanka, Palestine
Syria, Azerbaijan, Armenia, Oman, Saudi Arabia, Qatar
6 South Africa 105
7 Argentina, Brazil, Mexico 110
8 Laos, Bangladesh, Cambodia, Myanmar, Nepal, Brunei, Bhutan, the Maldives,
East Timor, the United Arab Emirates, Jordan, Bahrain, Afghanistan, Iran, Kuwait, Yemen,
Iraq, Lebanon, Peru, Chile
120
9 Serbia, Albania, Iceland, Andorra, Faroe Islands, Gibraltar,
Liechtenstein, Monaco, Montenegro, Macedonia, San Marino, Vatican City, Moldova,
Georgia
147.5
10 Fiji, Samoa, Cocos (Keeling) Islands, Cook Islands, Cabinda, Christmas Island, New Caledonia, Micronesia, South Georgia and the South Sandwich Islands
Heard that island and Macdonald Island, British Indian Ocean territory, Kiribati, Saint Kitts and Nevis,
the Marshall islands, Northern Mariana Island, Norfolk Island, Nauru, Niue, French Polynesia,
Papua New Guinea, Pitcairn Islands, Solomon Islands, Svalbard and Jan Mayen,
French southern territories, Tokelau, Tonga, Tuvalu,
the United States belong to the Pacific Islands, Vanuatu, west Samoa, Ascension Island, Canary Islands,
the Azores and Madeira, Johnstown Island, Guam, Palau, Wallis and Futuna,
Egypt, Sudan, Morocco, Djibouti, Ethiopia, Kenya , Tunisia, Burundi,
Uganda, Rwanda, Chad, Nigeria, Burkina Faso, Benin, Cameroon, Algeria,
Gabon, Guinea, Madagascar, Mauritania, Zimbabwe, Angola, Central African Republic, Cape Verde,
Western Sahara, Eritrea, Gambia, Equatorial Guinea, Guinea-Bissau, Comoros, Liberia,
Lesotho, Malawi, Mozambique, Namibia, Niger, Reunion, Seychelles, Saint Helena,
Sao Tome and Principe, Swaziland Queensland, Mayotte, Yifu Ni, Zambia, Libya, Mauritius,
Mali, Somalia, Ghana, Botswana, Congo (DRC), Congo (Brazzaville), Tanzania, Togo,
Cote d’Ivoire, Sierra Leone, Senegal, Venezuela,
Cuba, Ecuador, Panama, Suriname, Colombia, Antigua and Barbuda, Anguilla,
Netherlands Antilles, Aruba, Barbados, Bermuda, Bolivia, Bahamas, Belize,
Costa Rica, Dominica, Falkland Islands (Malvinas),
Grenada, French Guiana, Guadeloupe, Guatemala, Guyana, Honduras, Haiti,
Jamaica, the Cayman Islands, St. Lucia, Martinique, Montserrat, Nicaragua,
Saint Pierre Seoul and Miquelon, Puerto Rico, Paraguay, El Salvador, the Turks and Caicos Islands,
Trinidad and Tobago, Uruguay, Saint Vincent and the Grenadines, British Virgin Islands,
United States Virgin Islands, Easter Island, Zaire, Greenland
176

No customs duties or no clearance fees from China Custom, but there may have import duties from destination country.

Registration fee: 8 yuan each

Fee Calculation

Calculated based on per 10 g rate, the price of small parcels varies from 120 yuan – 180 yuan/kg. Fees are charged on every 10g, for example: items weighed 32g will be charged a fee of 40 g. If the shipping rate is 120 yuan/kg, then the fee would be 5 yuan.

Delivery Time

To China neighboring countries in Asia: 5-10 days, to European countries and USA: 7-15 days, and to other countries and regions: 7-30 days.

Size and Weight Limit

  • The maximum weight for small parcel is 2 kg.
  • Non-cylindrical parcel: length + width + height ≤ 90 cm, each side ≤ 60 cm, length ≥ 14 cm, width ≥ 9 cm.
  • Cylindrical parcel: twice the diameter + length ≤ 104 cm, each side ≤ 90 cm, twice the diameter + length ≥ 17 cm, length ≥ 10 cm.

Disadvantages

The delivery time is usually longer. The normal delivery time to developed countries is about 7-14 days, while for small parcel it might take even longer. Other than that, the sellers need to take into consideration the time taken during transshipment. Goods will usually be shipped to Hong Kong through Shenzhen before sending to the destination country.

High rate of loss: Due to the fact that each country and region’s post office has a different standard of air mail services and the delivery time is long, parcel loss can be a common issue.

Conclusion

Air Mail is suitable for light weight and low value items, such as 3C accessories, fashion accessories, etc.