Taobao Global Direct Shipping: Review and Guide

Taobao Global Direct Shipping(直送) is a Taobao official forwarding service.All you need to do is checkout all items in your shopping cart at once, select “Taobao Direct Shipping(直送)” and make payment, sit back and wait for your parcel to be delivered directly to you without having to undergo a consolidation process at the forwarder warehouse.

The biggest advantage of this service is you only have to make one-time payment including domestic + international shipping fee, so you won’t need to consolidate your orders and make any second payment – Fast and easy! Save time save money!

1. Who can use this service?

Taobao Global Direct Shipping(直送) currently supports 6 regions,which are:

  • Australia
  • Malaysia
  • Singapore
  • Hong Kong
  • Macau
  • Taiwan

If you are from the above areas,you will see this option when placing order.

2. taobao direct shipping cost:

Below is a list of the shipping cost using Taobao direct shipping,for some regions,you can choose to deliver to your door or pick up yourself somewhere.

If you are from Hong kong,they will also charge a 20HKD delivery fee for residential or remote address.

taobao direct shipping cost

3. how to use taobao direct Shipping

Step 1

Make your order by selecting “Buy Now” or “Add to Cart”. If you are making multiple orders, it is recommended that you choose “Add to Cart” to consolidate all your items and make a lump-sum payment.

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After clicking “Add to Cart” you will be told that the item has been successfully added, click “Proceed to Checkout” to consolidate all your items and make payment.

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Step 2

Select the items that you want to consolidate, click “Checkout”.

Tips: Consolidation in shopping cart – you can only consolidate items listed on this page.

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Step 3

After clicking “Checkout” you will enter the “select delivery address” page. Please select your delivery address.

Tips: You may click on the upper right to “use a new address” and “manage delivery address”.

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After confirming the address, click “Next(下一步)” to confirm the direct shipping method.

Tips: You can see the domestic shipping fee and international shipping fee clearly shown on the right. It’s convenient! It’s money-saving and trouble free!

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After confirming the shipping method, your selected items will be listed at the bottom of the page, along with the total amount to be paid.

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Check the item information, amount, etc. and click “Submit Order(提交订单)” to enter the payment page.

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Note: Certain products which are not eligible for Taobao Direct Shipping will be shown under the “Submit Order” button. These items will not be included in the calculation of the total amount!

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Step 4

After clicking “Submit Order” you will enter Alipay payment page.Check and verify all order details, and then select your payment method.

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After making the payment, you may go to “Purchased Items” to check the order details. Don’t forget to check the delivery status very closely!

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177 thoughts on “Taobao Global Direct Shipping: Review and Guide”

  1. Hi Eric, I just realised Skynet has very bad reviews. I just paid for Taobao direct shipping to East Malaysia. Can I change the forwarder now?

  2. hey eric,
    i ship my item by Global Direct and right now its on “您的包裹已在中通集运仓库正常入库” so do i need to click something? because from me using google translate its saying that Your package has been put in storage in normal through Cargo Warehouse, so do i need to click something for it to send or should i just wait?

  3. hi. i want ask what are different taobao global direct shipping and taobao cargo ? and what courier will be use if i use ‘taobao global direct shipping’ ?

    second question, use taobao global direct shipping can not be combined with other order right ?

    1. with Taobao cargo,you can combine several orders purchased on different days, taobao global direct shipping can not do this.Skynet will be your courier when using taobao global direct shipping

      yes,use taobao global direct shipping can not be combined with other order.

  4. Muxtaram Irgasheva

    Hi Eric. This is the first time I ordering from taobao. If my order is stuch in warehouse anyway I can receive my orders. I mean is the taobao service safe? Thank you

  5. Hi eric, please help. My orders says “2016-Dec-02Fri.01:42:05【海外】Arrived Hub” however the circle thing at the top of the page when I click track items is blinking delivered. However I have not received anything. What should i do?

  6. Hi Eric, can i ask if the global direct shipping is the seller ship from them to us directly in SG? Or they ship to some forwarder and the forwarder ship to us? (just minus-ing off the consolidating part) ??? Because i asked the seller directly and she claims she does not ship to SG directly. However i can still see the Taobao Global Direct Shipping option.

    1. they ship to some forwarder and the forwarder ship to you,you can select Taobao Global Direct Shipping if you see that option,the seller will see the forwarder address.

  7. Hi sorry Eric, just to clarify. For this global direct shipping. Does it mean that the seller of the product directly ship from them to our address in SG? Or do they ship to some forwarder and the forwarder ship to us? My item is eligible for global direct shipping, but the seller says they can’t ship to SG directly?

    1. they shipped to a forwarder in HK, ZTO . And my parcel is not here yet and stuck at some custom although it says in my taobao app it’s already been delivered . They do not update the latest tracking number of your local courier services after they have delivered it to your country . Or maybe it’s because I can’t mandarin to find out where it it :/

  8. So I choose global direct shipping for my items and it showed
    “2016-Nov-26Sat.18:27:04【海外】送关” since last Saturday. How to know the current status? Or it is stuck at the customs?

    物流公司: 中通秀驿

    1. Hello! My items are also in the midst of 送关 since 24th November! I am a bit worried if the items are lost in transit! Is there any ways to ensure that my items are still safe and sound? 🙁

  9. Hi Eric,

    I have bought 3 items and chose global direct shipping . However I have only received one items. The remaining 2 items status is as
    您的包裹已在中通集运仓库正常入库. How should i proceed.? Please advise. Thanks a lot

  10. Hi Eric! Appreciate your post 🙂

    Can I know if 中国大陆段运费:¥30.00 海外段运费:¥0.00, does this mean that the shop on taobao does not ship direct to Malaysia/Singapore?

    Upon carting out, there is a “推荐” beside the option for 淘宝直送 Taobao Global Direct Shipping ¥30.00 . I’m pretty confused.

    Thank you for your advice! 🙂

  11. hi eric if i now wan to buy thing form taobao.. the weight or product is 13kg and 110*60*60cm can i use directi global shipping? please advice and i if i exceed the requirement for direct shipping there will being stored at taobao’s warehouse instead of being forwarded to me?

  12. Hi Eric, I usually shopping in Taobao via ShopBack to get cashback, so it is usually linked to the cn taobao.com. I once encountered a case that I made purchase and choosen direct shipping (I inputted my SG address) and waited for long time like 2 weeks, then I contacted seller and he said they don’t ship oversea. How can this happen, or just I so shuay met this seller tried to play pang with me?

  13. Hi Eric,
    The local courier skynet lost my parcel during the shipment. It has been confirmed via phone call with them. Can i know how i can do a refund ? I was informed by ZTO that skynet need to confirm with them first only the refund can be done.
    Will i get compensate only on the shipping fee ? How about the item inside ? Can i get full refund too ?
    They request Alipay account for the refund. What if i dont have an Alipay acc ?
    Your reply is very much appreciated.

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