Shopping directly at Taobao.com is an intriguing experience. While more faint-hearted shoppers may never leave the comfort of a taobao agent’s website, adventurous e-consumers will jump at the chance to shop direct.

Direct shopping will save you money. You’ll avoid agent’s fees of up to 10% and you’ll save the domestic Chinese postage for shipment between a seller’s warehouse and your agent’s place. But extra bucks in your pocket isn’t even the best part: a healthy feeling of accomplishment will grow as you maneuver the Chinese e-commerce system.

What you will learn on this page

• 1. Preparation
• 2. Creating Your Account
• 3. Product Search
• 4. Placing Your Order
• 5. First Payment
• 6. Consolidation &Second payment
• 7. Tracking &Receving
• 8. After-Sale
• 9. Resolving Issues

1.1 Can I buy from Taobao/Tmall internationally without agent?

Taobao has launched its overseas market website (world.taobao.com) and official forwarding Services(Taobao cargo) specially for  international buyers.This service includes Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. It currently supports the following areas:

1.2 Translate Chinese Taobao to English Taobao

the one of the major difficulty you are facing to shop on taobao is the Chinese language. In order to solve this obstacle, you need the Google Chrome to get the single page or the whole website translated into your onw language. Get started now:

1) Install Google Chrome. This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.com shopping. (Unless, of course, you are fluent in reading Chinese.)

This method is far preferable to individual-word translating because you get the big picture. Sure, some of the text may look weird or seem poorly translated, but it’s sufficient to allow you to shop.

2) Open Google Chrome’s settings and search for “translate”. Make sure on the Language Input settings that Chinese (Simplified) is checked for “Offer to translate pages in this language”.

 

 

Now, any Taobao.com pages you open will automatically be translated into English. Yay! Too easy. (When you mouse-over a translated word, the original Chinese-character set appears. Nice way to learn a new language.)

If you get stuck at a non-translatable section, a good source for instant translation from Chinese -> English ishttps://www.mdbg.net/chindict/chindict.php?page=translate. Just cut and paste the characters into the box.

If you cannot copy & paste to translate, you can install the google translate app on your phone,use your camera to translate text instantly.
or try screenshotting text that was not translated and use https://www.i2ocr.com to translate the actual image.

Open an account on taobao is very easy because it provides English version of sign up now.I have written another post on how to register a taobao account.just follow the steps you will be able to get your taobao account.

It is advised to to download aliwangwang to communicate directly with the seller and forwarder.here is the download page.

you can use product image and English keywords to search on taobao.here is the guide.

Browse and shop in the translated Taobao.com site to your heart’s content.Click on a category or an item, and you’ll see a page lay-out similar to this one. Look familiar?

Clicking “Buy Now” will take you directly to checkout. If you’re filling a shopping cart, you will need to add a check (√) by your confirmed item(s) to activate the orange “Submit” field.

Some important shopping tips:

• Refresh your knowledge of the metric system or use a converter to ensure you choose the correct size
• Before you fall irreversibly in love with an item, check the seller’s rating,you can learn more about seller rating and buyer feedback from this post.
• Estimated shipping costs from the seller to your address can be viewed on this page by “Freight’ (the Chinese yuan (¥) is worth about $0.16, or  ¥6 to one US$).

If you see the following information:

• sorry, this item can’t be shipped to your selected address.
• 該寶貝不支持國際轉運服務，如果您需要購買，請取消國際轉運
• 该宝贝不支持国际转运服务，如果您需要购买，请取消国际转运

that means Taobao cargo can not ship this item to you.you need to find a taobao agent or your own forwarder.

If you see information like this:

• 根據所在國法律法規或平臺政策 此項商品限制下單購買
• 根据所在国法律法规或平台政策 此项商品限制下单购买。

that means you can not buy this item from world.taobao.com.World.Taobao.com has a system to filter products that they think is inappropriate for international buyers to purchase from.if you still want to buy this item,you should try to：

• Contact the seller,copy the error info to them,ask the seller to give you a new item link with no brand name or minimal product info.
• Find a taobao agent to buy it for you.

4.1 Input Your Shipping Address

A weak point in the Taobao.com purchase path is the Chinese-language-only, non Google-translatable screen to enter Shipping/Delivery Information.

The option “所在地区 ” has two dropdown menus.the first  is Region list,the second one is country list.If you are from Malaysia,you can choose “马来西亚” from the first menu,then your city from second menu.others should  海外其他 from the first dropdown,then choose your country.

For example, you are from USA,Reference the image above to choose the characters for the region “Overseas(海外其他)” and the country “USA(美国)” from the drop downs.

List of country names in Chinese:

• USA – 美国
• Canada – 加拿大
• Australia – 澳大利亚
• New Zealand – 新西兰
• Singapore – 新加坡
• Malaysia – 马来西亚
• Japan – 日本

The option “手机号码 ” is your mobile phone number,and “电话号码” is your landline number.If you don’t have landline number,you can input a fake one,it is not important.Make sure you input the real and correct mobile phone number.

4.2 Choose Shipping Method

After hitting the orange “Submit” field, you’ll see your delivery details. Choose here between the Taobao.com default shipping method “Taobao Cargo(淘宝集运)” or an individual arrangement with the seller:

Taobao Cargo: Taobao Cargo,also called Taobao Global Consolidation and Shipping, is Taobao’s official forwarding service.the process is very simple.you need to make two payments just as using the taobao agent.

Contact Seller Shipping: Seller Supported Countries,you need to contact the seller personally before select this option.Most of taobao sellers do not ship internationally or the shipping fee can be extremely high,so I do not recommend this option.

4.3 Choose the Forwarder

For USA,The default forwarder is JCEX-ups,click “modify(修改)“,you will see more options:

NOTE: you should remember the name of the forwarder,once your parcel has problem or you want to track your order,you can contact them on live chat and aliwangwang.

Items the carrier do not ship internationally:Battery,Liquid,Electric products,Powder,Lighter,Magnet,Tea,Food.

High risk items: replicas and counterfeit items,it will bring high risk to pass customs if your parcel contains fake items or anything that infringe an intellectual property right.

Zhongshan courier can ship the high risk items.

JCEX Jiacheng is stricter,if they found your package includes high risk items,they will hold them in their warehouse,you should either pay to return the items or pay to get them shipped with a higher shipping rate.

4.4 Confirm order details and submmit your order

find somebody to pay(找人代付) means you can ask someone with an Alipay account to pay for your item(s).

anonymous purchase(匿名购买):check this if you do not want people to look up what you purchase, when, from whom, etc.

大陆段运费:means domestic shipping fee.

海外段运费:means international shipping fee.it will be caculated when reaching the warehouse.

On the next screen you will be on the Alipay account platform. There you’ll see your own User Name assigned to an Alipay account.

If it is your first purchase using Alipay,you will be required to create an Alipay payment password (6 numerical digits, non-repeating). This password is a unique one, and will NOT be the same as your Taobao.com password.

Then you will be able to choose payment method as shown below:

Credit Card/Debit Card:

• Visa,MasterCard,JCB
• 3% service fee
• Sellers with credit card payment gateway :per transaction limit: 10000 CNY,per day limit: 10000 CNY
• Sellers without credit card payment gateway :per transaction limit: 6000 CNY,per day limit:6000 CNY

Malaysia eBanking : 1.5% service fee

Singapore eNets :1.00 SGD service fee

eNets is not supported by Taobao since September 26, 2016

Alipay purchase card(支付宝购物卡):

• 2% service fee
• Australians can buy it from local post offices
• per transaction limit: 4500 CNY,per day limit: 5000 CNY

After making the first payment, you may go to “Purchased Items(已购买的宝贝)” to check the order info.

Label 1.you can click this blue icon to chat with the seller.

Label 2.退款/退货 this is where to request return and refund.

Label 3.退运保险 if seller has bought domestic shipping insurance for you,you will be would be compensated when you return items from warehouse to the seller.

Label 4. this filed displays the delivery status for demestic shipping period,I will talk more about this label later.

Label 5.order details page

Label 6.logistic details page

Label 7.countdown timer, when this countdown timer expired,your payment will be released to the seller.It is not the time left to pay the freight forwarding fees.

Label 8.确认收货(confirm recepit).you don’t have to click this to pay for international shipping.this confirmation is telling seller you have received the item,when that countdown timer expired,it will auto confirm.Just ignore this filed.

6.1 Check order status(Label 4)

Label 4 shows the delivery status of your order:

—- 买家已付款 means you have successfully made the payment.

—- 卖家已发货 means seller has sent your items to the warehouse.

The seller usually ship out your items within 1-3 days,if you do not see”卖家已发货” within 3 days after you make the payment,you should contact the seller for confirmation.you can send this message to him-“老板,我的订单为什么没有发货”

If the item you want is out of stock or does not have your preferred size, color, etc. the seller will send a notification to you via aliwangwang. So, if you found out that your item was not in the warehouse where it was supposed to be, you should check your aliwangwang immediately for any notification.

—- 物流派件中 means the domestic courier is delivering this shipment.

—- when you see ” 快件已签收” and hopefully a red button “支付转运费” on the right like picture below,it means the warehouse get your items and you need to pay for the international shipping fee to get your items.

When all your orders reach the warehouse,Click the “Pay for international shipping(支付转运费)” button,you will then be able to select the orders that you want to consolidate and pay the international shipping for them.Click here to see the step-by-step guide on how to do this.

• The free storage time in the warehouse is 20 days,so you can consolidate all orders from different sellers within that period.
• you will be charged 1 CNY per parcel per day for extra days.
• You can only consolidate up to 20 parcels/orders,if you have more than 20 orders,you’d need to consolidate your orders into 2 packages as each package can only have 20 orders.
• There is a weight and size limit by the forwarder,Make sure your package does not exceed the limit.

—- when you see “快件已签收” but no “Pay for international shipping(支付转运费)” button or only button like”处理转运”,this is not good because there might be something wrong with your items.

Here, I would like to remind you that in average,your purchased items should reach the warehouse in 3-5 days from the date when order status changed to “卖家已发货” (which means that your items are shipped by sellers). If the “Pay for international shipping(支付转运费)” button does not appear after 5 days, it simply means there’s something wrong with the items. You should then check it with your forwarder and the seller immediately for clarification.

This is very important. I have received emails from many readers saying that they have waited for days for the button to appear. Little did they know that there was something wrong with their items.

And They won’t send you emails or SMS when items reach the warehouse,so You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper(国际物流助手)” in the app will automatically send you the notification.

6.2 Check order details page(Label 5)

if you want to know where the warehouse address is just in case,click Label 5 after your payment,find “收货地址”,that address is the warehouse address.”转运至” means your address(see screenshot below).

6.3 logistic details page(Label 6)

Click Label 6 to go to logistics info page.then on the left bottom of the page,you will see the following info:

• 国内段运输 means domestic shipping
• 海外段运输 means internatioanl shipping
• 运单号码 means your waybill number
• 物流公司 means your courier/forwarder
• 发货地址 means seller address
• 集运仓地址 means forwarder warehouse address
• 收货地址 means your address

Don’t forget to check the delivery status very closely to track your order! —

7.1 How long does it take to receive my Taobao order?

Below is the average delivery time provided by the forwarder:

• USA: JCEX UPS 5-7 business days,JCEX USPS 7-9 business days,Zhongshan EMS/DHL 9 business days
• Canada: UPS 5-7 business days,EMS/DHL 9 business days
• Australia: JCEX 5 business days,ZTO 秀驿物流 6 business days,4px 7 business days
• New Zealand: 7 business days
• Singapore: 5 business days
• Malaysia: West Malaysia 5 business days,East Malaysia 7 business days
• Japan: 4PX 5 business days,PRouter 4-8 business days.

The speed of the local customs clearance and local postal services will affect the delivery time.

7.2 How can I track my orders?

Note: for some countries,Waybill number for international shipping can only be trackable after your country’s Customs clearance.you will find no tracking information before that.

— Track it via courier’s website

for example,if you use EMS or DHL,you should go to the following site to track the shipment.

https://www.ems.com.cn/

https://www.cn.dhl.com/zh.html

— Track it via contacting the forwarder

You can provide your waybill number and ask them where your items are now(我的货现在在哪里),they will tell you the shipping status.

7.3 Avoid Customs import duties

The forwarder will modify your package to pass through Customs, they’re very smart at this so you shouldn’t have a problem.for example,Zhongshan courier will declare a lower price on the package or use EMS to avoid getting taxed with customs when shipping parcels to Canada.

If you are worried about this,you can get the forwarder to declare a lower value or marked as a gift etc by aliwangwang the forwarder right after your payment for international shipping.

From many buyers’ personal experience,EMS is the best shipping method when you want easiest clearance through customs since most of their parcels don’t have to go through the hassle of opening and inspecting.

7.4 What if I get seized by Customs

If you are using UPS or DHL then they will email you invoice of custom and collect money at your doorstep at the time of delivery.

If you choose EMS then once your courier reaches your local post office,you will receive a call from post office and you will need to go there and pay.

8.1 Refund

After the seller has sent out the goods, you may request for a refund within 25 days.

1. 1. Within the first 10 days, you may request for a refund by clicking the “Refund” button.
   2. Within the subsequent 15 days, you may request for a refund via “After-sales application”.

If there is a refund,Money will return to your credit card within 7 business days.Service fee will return to you if the refund is initiated within 30 calendar days from the time you make payment. After 30 days, no return for service fee.

8.2 Return

You can return the goods from the warehouse to the sellers,but the return shipping address is needed,you have to contact the seller to ask for it.here is the step by step guide.

Enjoy Your Taobao.Com Shopping!

Trust me, once you get the hang of buying directly from Taobao, It will always be your No.1 source when buy inexpensive and amazing stuff online.

Since you are reading this post, I think it’s safe to hazard a guess that you are looking to choose a taobao agent. Whether you are a complete novice or a pro, there is plenty of useful information here that will get you off to a proper start. I have compare taobao agent ratings,looked at the feedback, reviews and comments from people who have actually used the taobao shopping service. I tell you pros and cons of each taobao agent and give you my recommendations. So, now you can find the best taobao agent that you need quickly and easily.

Time is precious, if you are in a rush there’s no need to worry because I have compiled a comparison table which lists top 5 taobao agents, as well as their key characteristics. I thought this would be ideal not just for those of you who are short of time, but also for people who already have an idea of what they’re looking for.

For those of you looking for a specific taobao agent, you may find it helpful to jump to my recommendations. Here’s the shortlist of those:

Best Taobao Agent for European and American shoppers

English speaking newbies to overseas China shopping who are keen to have a smooth, familiar experience should check out Taobaoring. Free QC photos, and fast email response, the agent also boasts a “Quick Order” procedure featuring auto-fill within the order form.

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Best Taobao Agent for Singapore and Malaysia Shoppers

In addition to a relatively low service charge of just 4-8% for full agent service, SGshop offers a couple of ways to economize: a “ship only” service for customers happy to complete the purchasing process at taobao.com themselves and a self-pickup option for anyone preferring to pick up their package.

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Best Taobao Agent for Russian shoppers

Another recommended agent that is bound to please Russian-speaking shoppers is BuyChina.The website offers team-wide customer service and lots of nifty tools spotlighting sizing, color and weight details within the catalogue, auto-calculation of shipping costs, real-time transaction status updating the agent’s purchasing and processing steps, and direct links to shipment tracking.

I’ve listed the top 5 taobao agents, but that isn’t to say that some of the other taobao buying agents aren’t just as good. the main goal of this section is to shorten the amount of time you spend researching, and to narrow down the vast selection of taobao agents available online.

Whenever you are thinking about using taobao agent, you should be prepared to spend more than just the calculated price. Some Taobao proxy claim to be the cheapest taobao agent,but they aren’t transparent with a number of hidden fees, beyond just your items’ costs, which you’ll need to take into account.

To help, I summarized all the fees I could think of( let me know if you hear of others!), explained each, and provided advice and tips.Make sure you have included all of the costs below in your overall buying budget before you spend a dime. Fees vary by different agents, value of your purchase and country.

Fees	Note
Item fee	The item price is shown on the product page.
Domestic shipping fee	The fees of items are transported from Taobao seller’s location to agent’s warehouse.
	Domestic shipping fee vary by courier, parcel weight and the distance between seller and agent’s locations. But this fee won’t cost you a lot because shipping within China is cheap! And from the feedbacks I’ve learnt before with the customers, even big orders (10+ wigs/shoes/bags) were only 10yuan~20yuan for each seller, since 98% of Taobao sellers combine shipping.
	Buying multiple items from the same seller will save you a lot on domestic shipping.
	Some sellers may offer free shipping and if you find any sellers offer free shipping, you can notify the agent before making the first payment.then they will remove the domestic shipping fee for you manually.
Service fee	Service fee,some agents call it the commission,is the money you need to pay for using their service.
	Usually,agents take certain percentage of the total items cost and domestic shipping fee as the service fee,the rate is between 5%-10%.
	Some agents offer vip program,you can get points every time you order from them, get upgraded to VIP and the service fee will be discounted. This a pretty good deal for those who plan to make more Taobao orders in the future
	Some agents have a minimum service fee.
International delivery fee	International shipping costs are based on a combination of the following: Weight and dimensions of package. Method of shipment such as EMS or DHL. The location you are in(also called the destination country).
	Most of agents provide many international shipping methods, such as EMS, DHL, airmail etc.
	EMS is highly recommended by them for its safe and reliable advantages.and some of them offer a huge discount up to 50% off if you use EMS.
Handling charges	Paypal transaction fee:4.4%+0.3 of total payment will be charged when order is paid via PayPal.
Storage fee (optional)	Agents start to calculate the storage time when your items arrived in their warehouse.you have a free storage time. If your free storage time has run out and you still haven’t shipped your items, they will begin to charge you a storage fee.
	Most of the agents don’t have a clear statement about this fee.Yoybuy,Rorbuy and Cssbuy have a free storage time of 90 days.
Customs fee (optional)	This fee vary by local Customs policies. In countries with high rate of Customs clearance, you don’t have to pay any fees. However, in countries with low rate of Customs clearance such as Argentina, you may be required to pay tariffs.
	To avoid the Customs fee,you can request your agent to declare your package as a gift with a lower price.If you’re buying a brand name items or a large quantity, you might have to pay them anyway.
	if your package weighs more than 10kg,you can request them to package your items into several small parcels,this will increase the chance of Customs clearance.
Insurance fee (optional)	They charge certain percentage of the total price as the insurcanse fee.
	Total price=Items fee + Domestic shipping fee + International delivery fee + Service fee + Customs fee
	To take insurance, the insured value should be declared, which increases the value of item at your local customs.

 

Whatever has prompted your search for a taobao agent, you need to choose a taobao agent you can trust to buy the items for you.However, who you choose is a big decision and therefore you need to know how a taobao agent workds carefully.The following steps will show you the shopping process you go through when you order on a taobao agent. Using this information could make your choosing process quicker and enjoyable.

There are five steps(5.1-5.5) to using a taobao shopping agent,As you go through this process there are a range of criteria to consider – there’s probably more to think about than you may at first believe. In fact when I sat down to write this I didn’t expect to have to divide the post into several parts to make it more easily digestible! However, I didn’t want to miss anything out so that you can choose a taobao agent wisely.

you simply go on whatever taobao/Tmll store or other chinese online store you want to purchase from (provided that a taobao agent can actually purchase from there) and look for things you want to buy!

Once you have the link, paste it into the input box/space provided on the agent’s website and it will take you to the item’s page, this time the page is already translated into English.Place your order, i.e. click ‘Add to cart’ button and the item will be placed in your shopping cart.

when you have all the items you want in your cart, you’ll add the amount of money you need into your account, and then pay for your items. This is the first payment, which includes the cost of your items and the shipping to the taobao agent.

Once your first payment is done, the taobao agent will buy the items from the seller. Usually the items arrive at their warehouse in 2-5 days.This is where communication is important; you can request to have your items de-boxed if you think this will make parcel lighter (and thus make the international shipping fee go down).

When they have arrived, The agent will check the items and email you requesting the second payment (international shipping fee).you’ll add money to your account again and pay for your items. This is the second and last payment.

Once the second payment is done, The agent will send out your parcel and provide you the tracking number.

In 5-20 days, your items will be shipped to your home. Anyhow, the international shipping time depends on what methods of shipment you use and where you have your parcels sent.

If you are not satisfied with the goods you received, you can return the goods to the seller via the agent. However, not all agents are willing to do so. Some may require a service charge, while some may charge you a very high shipping fee. Therefore, it is advised that you read their return policy carefully.

Customer service is a big deal in today’s complex world of commercialism. When dealing with a foreign culture and language, it’s an even bigger deal for the international shopper.The entire buying process is as described above. As you can see, in the entire process, there are many instances where you need to communicate with the agent.This is why having a good customer service is of paramount importance.

Taobao released a new app called “Taobao global.” this is a international verison of taobao app tailored for overseas mobile consumers.It supports international logistics and credit card payments.but it is still in Chinese which is a headache for most international shoppers.so in this post,I will teach you how to order on this app step by step.

Part 1 – Placing an order

Step 1:

Select the items that you would like to purchase, click “立即购买(Buy Now)”.

Step 2:

You will be led to the Order Page. If there is no record of your shipping address, you will be prompted to add a new one. Otherwise, you may skip to selecting the delivery options.For overseas shipping, there are currently three shipping methods available – direct delivery by the seller, Ta-Q-Bin direct shipment (for Taiwan areas), Taobao direct shipment (for Singapore and Malaysia) or consolidated shipment – depending on the types of product being ordered.

If you already have a preset address but would like to change the delivery option, you may click on the address and edit the delivery option. After that, choose the shipping method.

Step 3:

Verify your order information. Click “Confirm(确认)” to enter the payment page.

Part 2 – Paying for Shipment

Step 1:

Look for your purchase order in “My Taobao(我的淘宝)” or click on “International Logistics Helper(国际物流助手)”.

Step 2:

A. You will find your purchase order in “Manage Order(订单管理)”. Click “Consolidate Shipment(合并转运)”.

B. Click “International Logistics Helper(国际物流助手)”. If your ordered goods are arrived in the forwarder warehouse, please click on the “Consolidate Now(处理集运)” button.

Step 3:

Select the items to be consolidated. After verifying the item weight and shipment cost, click “Confirm Consolidation(确认合并)”.

Step 4:

Confirmation Page, where selections will be based on either door-to-door delivery or pickup from a chain store. You will be prompted to enter your identity card number, and to verify your order information and weight.

After you have chosen the delivery option, the shipping fee calculations will be shown at the bottom of the page. Click “Verify Order” to confirm.

Step 5:

If you would like to check the status of the forwarder, you may go to “My Taobao” and find your order either in “waiting to be delivered” or “waiting to be collected”.

Tips: Taobao Global app can now support forwarder order “Refund” process (available for both Ta-Q-Bin and consolidated shipment). The detailed procedures are as follow:

1.Click the “Refund(退款)” button

2. After clicking on it you will be led to a Refund Page. Select the reason you are requesting a refund.

If you would like to check the refund status, you may go to “My Taobao” and find your order in the process of refund, either under the tab “waiting to be delivered” or “waiting to be collected”. Click on “Refunding” (or perhaps it may appear as some other words like “Rejected by Seller” etc.)

After clicking on it, you will see the message from the seller or the status of refund. Here, you can either “Edit Application(修改申请)”, “Cancel Application(撤销申请)” or “Leave a Message(留言)”.