Taobao system will automatically confirm the reception of goods after a certain period of time depending on the product category. The payment will be released to the seller. If the confirmation deadline is approaching but you have not received your goods, you may extend the deadline when there are only 3 days left.

1. The procedure is as illustrated below:

Go to “My Taobao” – “Purchased Items”, find your order and click to view the details(订单详情).

Choose “Delay time of receipt(延迟收货时间).”

 Note:

1. For secured trading of physical items (such as physical tickets), with the condition that the seller has already dispatched the goods, the buyer may extend the delivery confirmation deadline when there are only 3 days left.
2. For secured trading of physical items, you may request to extend the delivery confirmation deadline only once, and for an extension of 3 days.
3. For virtual trading (excluding auto delivery and reloads), with the condition that the seller has already sent out the goods, the buyer may extend the delivery confirmation deadline when there are only 1 day left.
4. For virtual trading, you may request to extend the delivery confirmation deadline only once, and for an extension of 1 day.

2. Can i still request a refund after payment has been released to the taobao seller?

yes,you can still claim a refund by click “申请售后” or open a dispute by clicking”投诉卖家”

Verifying your account helps for a few reasons.

• You can receive money from other alipay users.
• You can open a store on taobao.com as a foreigner.
• Verifying adds a layer of security to your account.

Once you’ve officially been verified by the system, your account will display a blue check mark to show you’ve verified your account.

Things you need to prepare for verification.

1. A copy of your passport.(biographical page+stamped page)

2. Bank card issued by banks located in China Mainland.

(Note: You can not use bank cards issued by Chinese banks located in your country to verify your alipay account.)

The process for verifying Alipay account

1. Log in to your www.alipay.com account, click “Manage Account” – “Account Setting” – “Basic Information” – “Verify Now”.

2. Click “Verify Now(立即认证)”.

3. Fill in your personal information as required .

护照 means passport

4. Upload your passport scan

5. Submitted successfully, Verification will be completed in 24 hours.

6. Once the verification is approved, you will then have a verified real-name account.

You can purchase items on taobao using Visa/MasterCard/JCB credit card in the world except in Washington DC. and they only support individual credit card,Business credit card is not available.

where can I use the Visa/MasterCard/JCB card?

you use your credit card on both Tmall and Taobao.com,but only limied to pay for physical commodities and tickets.Taobao second hand platform, the pre-sale and Tmall Global trading are not supported.

How much will I pay for the transaction fee?

when you make the payments via VISA, MasterCard or JCB, 3% of  transaction amount will be charged as a service fee.

how to use the Visa/MasterCard/JCB card?

1. After entering the payment page, you can choose any version (Chinese mainland, Hongkong, Taiwan or Others ) in the upper left corner.

2. Select International Credit Card, enter the card number, and then click Next;

3. Card information page where you need to input the relevant information, and then click on Confirm the Payment(确认付款).

4.if you have activated the 3D Secure (Verified by Visa and MasterCard SecureCode) feature,then you need to input the personal security code to authenticate the transaction.if not,you can skip this step and will be led to the payment result page.