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Hello Eric, I recently bought things on taobao, quite bulky …

Comment on Taobao Global Consolidation and Shipping by cocococo.

Hello Eric,
I recently bought things on taobao, quite bulky so seller divided it into two packages. The item’s status had a few delays in ship schedule since 9th August, up till today (15/8) there is still no further updates. The latest one said it will depart on 15th. Would i be able to contact anyone to ask about the shipping status? I tried the customer service but they just said the same thing and told me to wait.
[12/8] 【跨境】因船期延误,更新为船舶预计8月15日离港,请您耐心等待

Hope to hear back from you

Recent Comments by cocococo

Comment on How to Contact Taobao Customer Service

Hi Eric, all of my orders from other shops either have arrived the warehouse waiting to be consolidated or already shipped to Malaysia to be sent to me soon, all except this one order still stuck in Dongguan. How many days shall I give it? It’s been 4 days, still no new updates. I’m scared of running out of time in the warehouse


Comment on How to Contact Taobao Customer Service

Hi Eric, I ordered my parcel on Wednesday but it’s still not delivered to the warehouse today. All my other items are in the warehouse waiting to be consolidated. I checked on YTO express with the given waybill and it said signed by malay warehouse “马来仓 已签收 感谢使用圆通” but still no update on taobao website. So what should I do? Please help


Comment on How To Buy Directly From Taobao:The Complete Guide 2021

Hi Eric, I recently tried using the RMB 299 free shipping to Malaysia for the first time. It said that my parcel has arrived at the warehouse and i don’t have to do anything, they’ll pack it for me. But the status has been like this for days, what can I do? There’s no red button to consolidate as well so I don’t really understand what’s going on.


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