Hi Eric, Ive encountered a problem So I requested a after sales …

Comment on How to Request a Refund on Taobao by Gideon.

Hi Eric,

Ive encountered a problem

So I requested a after sales refund for a pair of shoes,
After ive already payed for the shipping and on taobao tracking it says that the shoes
are on its way here but the tracking hasnt updated since I put in the refund request and is stuck at
“Import Received” I was wondering will the shoes still arrive here because the seller has requested that I returned the goods first but tracking hasnt updated in a week and I have no idea where the shoes are
Also, I was wondering will taobao refund the shipping cost aswell?

Thanks

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