How to Request a Refund on Taobao

Do you ever want to request a refund from taobao when you find somthing wrong? It is not easy as the pages are all in Chinse and you have no idea where to start,right?

In this step by step guide, I will show you how to properly request a refund from taobao. If you have purchased a wrong item or no longer wish to have it, you may request for a refund through the following details.

The two types of Refund from Taobao

Depending on the time of shipment and the conditions in which the items are received, You may request for a refund anytime before or after a transaction is made.

Return and refund

if you received the item or items are in the warehouse now and there are items need to be returned to the seller,you have to use this type of refund.

Refund only

if seller does not ship out the items yet,and no item is to be returned to the seller,you can use this type.

You can not use this type when your items already received by your warehouse.

Type #1 Refund from “Return/Refund(退款/退货)”

If this option is available, it means that the seller has not received the fund.

The status of the order is “payment has been made” and “items have been shipped.” You may immediately request for a refund.

Step 1. Find the item

Find the item that you want to return, click: Refund/Return(退款/退货)


Step 2. Select the style of refund:

Now you need to choose style of the refund


Return and refund(退货退款)

You click this option when there is a problem with the items, or if you no longer want the items and have reached a deal with the seller for a return.

Return procedures:

  • 1. Request for a return.
  • 2. The seller sends a return address to the buyer.
  • 3. The buyer returns the items and fills out the details of the shipment.
  • 4. The seller receives the items, refund completed successfully.

you will be provided a return address to received the return.if you are unable to return and provide the tracking number,you will not be given the refund.

Refund only(仅退款)

If you have not received the items, or if you have received the items but have reached a deal with the seller for a refund without returning the items, select the “Refund only” option.

Return procedures:

  • 1. Request for a refund.
  • 2. The seller accepts your application.
  • 3. Refund completed successfully.

Step 3. Fill out the refund from

Depend on what refund type you click,you will be taken to two different refund form:

Form 1: Form for Return and refund

if you click Return and refund(退货退款),you will see a form like below:


Two fields are required(* means required): Reason for return/refund(退货退款原因) and refund amount(退款金额).

Field 1: Reasons for refund

you should choose the real reason for refund,I listed the English version so you can choose it correctly.

  1. The seller sent the wrong item(卖家发错货).
  2. Faulty parts(配件故障).
  3. Malfunctions(性能故障).
  4. Scratched or broken upon arrival(收到商品时有划痕或破损).
  5. Pirated items(假冒品牌).
  6. Screen display problems(屏幕故障).
  7. Product not-as-described(版本不符).
  8. Missing functions(功能缺失).
  9. Not satisfied/dislike(效果不好/不喜欢).
  10. Others(其它).
Field 2: Refund amount

You can use the default refund amount unless you have a deal with the seller.

After filling out the form, just click “Submit application(提交申请)”.

Form 2: The Form for Refund only(仅退款)

If you click refund only,you will see this form:


Field 1

Have you received the items(是否收到货): not received(未收到货) or already received(已收到货).

Field 2

If you select “not received”, the reasons for refund(仅退款原因) include:

  1. Empty parcel / incomplete空包裹/少货.
  2. Haven’t received any delivery(快递一直未送到).
  3. Ordered too much / wrongly ordered / no longer want it(多拍/拍错/不想要).
  4. items were not shipped on time(未按约定时间发货).
  5. No tracking record of the shipment(快递无跟踪记录).
  6. Others(其它).
Field 3

If you select “already received”, the reasons for refund include:

  1. The seller sent the wrong item(卖家发错货).
  2. Faulty parts(配件故障).
  3. Malfunctions(性能故障).
  4. Scratched or broken upon arrival(收到商品时有划痕或破损).
  5. Pirated items(假冒品牌).
  6. Screen display problems(屏幕故障).
  7. Product not-as-described(版本不符).
  8. Missing functions(功能缺失).
  9. Not satisfied/dislike(效果不好/不喜欢).
  10. Others(其它).

Type #2 Refund from “After-sales application(申请售后)”

This works If The seller has received your payment and the order status shows “completed successfully”:

Within 15 days of a successful transaction, if for any reason you are not satisfied with the items you received, you may request for a refund or return via the “After-sales application.”

Step 1:

Login to: “My Taobao” – “Purchased items”, find the relevant order and click “After-sales applications(申请售后)”:


Step 2:

Choose your desired style of application:

  • Return & Refund (退货退款)
  • Refund only (仅退款)
  • Exchange(换货)
  • Repair(维修)


Step 3:

after you choose the style,you will see a refund form for that style,you have to fill out the form and submit to complete the request process.

The form for Refund only

the form content is similar to the one I mentiond above,so I will only taking “Refund only” as an example:

After selecting “Refund only”, you’ll need to check whether “You have received the items” and fill out the relevant information as instructed (the same as Part1).

After that, click “Submit application.”


Note: You can only claim a refund via “After-sales applications” within 15 days from the time payment has been released to the seller.After 15 days, you will need deal with the seller via aliwangwang.

Check the refund status

you may enter “My Taobao >> Manage Refund(退款管理)” and find the refund amount at “My refund applications”.

Click “check” to enter the refund details page, where you can check the time reminder.


If the seller does not respond to your request within 5 days, the system will automatically approve your application by default.

If you have selected to “return and refund”, then you will need to return the items.

Whereas if there is no returning of items needed, you will receive the amount of refund as stated in your application.


Follow Me On My Social Media.!

I am very active on various social media outlets as well as this blog. So social media is a much faster and more effective channel to communicate with me compared to comments section of this blog.

I also update my social media with the latest Taobao and 1688 articles, tips, rule changes, latest promotions, etc.

If you’re serious about buying from China, you can’t miss my social media.

Here are the social media accounts that I hold:

It only takes a few seconds to follow me, but one of my updates there may solve your problems and save you a huge amount of time and money!!

234 thoughts on “How to Request a Refund on Taobao”

  1. hi, i requested a refund from taobao. and it stated successfully refund. But it is because i used bank transfer to do the transaction. and i did not receive any refund payment in my bank account. May i know where the money goes?

  2. Hi Eric,
    I successfully paid for the item using my VISA debit card but I did not bind it with the app. I type in the card info directly each time when I want to order each item but did not save the card info to the app. If I refund, the money will directly being transferred to the card that I used to pay right? Even if I don’t bind it with the app.
    Thank you in advance,
    Ms Lily

  3. Hi Eric ,seller send me wrong size of a pair of shoe. Already requested return n refund , seller.agree n send me the return address . Do I send bck using singpost ? Do I need to pay for return shopping ?

  4. Hi, my item was lost during domestic shipping. Will I get full refund (including international shipping fee) or just product amount?

    I also did not link any bank card when I did my purchases. Will the money be automatically refunded to the bank card I paid with?

  5. Hi! The courier never delivered the parcel and it was returned to the seller immediately even before it reached the destination (which can be clearly seen within my Taobao order’s tracking info). Now, I have filed a refund only request and selected the reason to be “courier never delivered” which is I believe is the best reason that perfectly summarizes my refund request reason. The seller reached out to me however saying that I should change the reason to “I don’t want it anymore” but I think that’s not the exact reason because I actually want it to be delivered but it was the courier’s fault. If the seller rejects the refund request, is there a way for a Taobao agent to intervene? Or do I really need to talk it out with the seller and resubmit? I mean, because the proof is very clear that it was the courier’s fault and ig I follow the seller, it will seem like it’s my fault for changing my mind. Because I don’t want to select the wrong reasons that it might affect my records on Taobao.

  6. I bought bottles and before receiving them in my warehouse, all were broken, the seller agrees to ship out another ones but later changed her mind and is refusing my refund on 1688 app .What do I do ?

  7. Hi Eric,
    I’m ordering from within China and for the first time , I want to request a refund for a product that has shipped, but hasn’t arrived. It seems to be stuck in shipping, so which type of request do I need to make? Thanks

      1. Hi Eric,
        Do I get ” FULL REFUND”if item received was of wrong color and design .

        I realised I didn’t get full refund .
        Seller only refund Product Amount and exclude shipping fee .

        Is this supposed to be correct ?
        Or am I able to claim the shipping as well .

        Ms tan

          1. Hi Eric,
            The warehouse rejected my item, how do I initiated a return? Currently in tracking status it says “warehouse rejected”, which one do I choose, “Return & refund” or “Refund only”?

          2. The first thing you need to do is contact the seller and tell them that the product has been returned.

            Then you can request a “Refund only”.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top