Hi Eric. A hard drive that I ordered arrived but …

Comment on How to Contact Taobao Customer Service by Toby.

Hi Eric. A hard drive that I ordered arrived but has never worked. I put in for an exchange but haven’t heard from the seller. I am having a hard time teaching them because the chat tool ALI is only in Chinese. Any tips?

Toby Also Commented

Comment on How to Contact Taobao Customer Service

*reaching*. Not ‘teaching’

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Comment on How to Request a Refund on Taobao

Hi Eric,
I’m ordering from within China and for the first time , I want to request a refund for a product that has shipped, but hasn’t arrived. It seems to be stuck in shipping, so which type of request do I need to make? Thanks

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