Hi Eric, My package from Taobao was successfully handed to a …

Comment on How to Contact Taobao Customer Service by NT.

Hi Eric,
My package from Taobao was successfully handed to a local courier, FedEx. But I think FedEx might lose it as there’s no update for 10 days and already didn’t met the expected delivery date. The call center couldn’t help and suggest I tell the shipper for a claim/refund. My package forwarder is Cainiao.

For this case, does the amount of refund include the total of cost of items + shipping fee to the US?
Thank you.

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