I have received many emails from my readers, saying that their purchased items have been rejected by the warehouse, and that they wanted to return the items to the sellers. This article aims to guide you how to return the goods from the warehouse to the sellers.
Shipping rate for Return
|Forwarder||FIRST 1KG(RMB)||NEXT 1KG(RMB)|
|JCEX Jiacheng International||12||6|
Step One: Get the return address
It is recommended that you go to “Purchased Items(已买到的宝贝)” to find the relevant order, and apply “Refund/Return(退款/退货)” / “After-sales application(申请售后).” Click here to see more details.
After the seller has agreed on your application for return or refund,they will provide a return address on the refund application,this address will be used for the following steps.
I do recommend you to aliwangwang with the seller before you submmit the application to smooth the process.
Step Two: fill in the refund/return form
Go to “My Taobao” – “Purchased Items” – click “Taobao Consolidated Shipping(官方集运)” on the left, find your order, and click the “Return to Seller(退回卖家)” button to return the goods.
Here is the step by step guide with pictures:
1. On the consolidation order page, click “Orders to be consolidated(待集运订单)” to find your forwarder. Find the order that you wish to return, click “Return to Seller(退回卖家)”.
2. Find the seller’s address from the refund application, fill out the form, and pay for the shipping fee will do.
3. After your forwarder has sent out the goods, you may check the waybill number from your order details (you can also enquire for the waybill number from Alipay’s online customer service).
Copy the waybill number and paste it to the refund/return form, as illustrated below:
After filling out the form, click “Submit information” and that’s all. You will receive your refund after the seller has received the goods!