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How to Return the Goods from Warehouse to Taobao Seller?

Updated on August 13, 2019

You have a problem with your taobao order and you want to return it,right? I know that return and refund on taobao can be a terrifying thing specially when you cann’t read Chinese. Guess what – you are not alone.

Having helped many foreigners return and refund on taobao,I have decided to create a comprehensive guide on how to so this.

Note: you should also read another post together with this post to fully understand and implement the whole process.

The process is easy to follow even you dont know a single word of Chinese.

two situations explained

Situation 1

Someteims warehouse directly refused to sign for your parcel.then courier will automatically send parcels back to seller.

In this situation,you dont have to return items to seller,you can just choose and fill out the “refund only” form.

At the same time,you have to contact the seller to tell them your orders was rejected and sent back and they will receive it soon.

Note: you will usually see keywords like “拒绝签收”,”拒签” “已退回快递公司”in the order details page if warehouse directly declined to sign for your parcel.

this usually happens when the warehouse see a major issue on the parcel like too long,too heavy or brand logo on the parcel ect..

Situation 2

but most of the time,they will sign for it firstly,later they will check your parcel.when they find a problem,they will refuse to let it enter the warehouse system.

Note: you will usually see keywords like “abnormal”,”contraband”,”包裹异常”,”无法正常入库”,”违禁品” in the order details page if this happens.

without entering the warehouse,your parcel will not be registered in their system online and you are unable to pay for shipping fee for it.

Now you need to choose to abandon it or manually return it yourself to get a refund.

Four steps for taobao return and refund for Situation 2

Step 1. tell seller you want to return the items

#1 go to the return page

#2 choose “return and refund”

#3 fill out return request form

you need to choose the correct reason and leave a notes to seller or seller may refuse your request.

it is better to tell seller your real problem in English.more informaiton about this form,read this post.

#4 get the return address

once seller approved your request,the progress bar will go to step 3,and you will be shown the return address.

copy and save this address somewhere as we need this address to fill out another form.

we also need to fill out logistic company name and waybill number for return on this page,but not now.

as we still need to do another thing,which is to ask the warehouse to send back orders to this return address.

Step 2. tell the warehouse to ship items back to seller

Ater seller agreed with your refund request and give you the return address,you can ask the warehouse to ship back the items now.

Note: you only return items after seller approved your refund request.if not approved,you will not get your money back.

#1 click return to seller

#2 Fill out Return to seller form

you will see a form like below,fill out this form using the return address seller provided above.

if this form is too hard for you,you can take a screenshot to seller via aliwangwang.most sellers will help you fill out this form.

Note: we dont use zipcode too much in China,if you dont know the correct zipcode,use “000000” instead.

once you fill out the form correctly and pay for the domecit shipping fee,warehouse will send back your parcels within 1-2 days.

Step 3. give seller the tracking information for this return

#1 get the tracking number for return

after 1-2 days,we need to clik “return to seller(退回卖家)”again to find out the logistic information.

#2 complete the “Fill in the return logistics information” form

remember the page where we get the return address? we go back again to fill out the logistic company name and the waybill number.then click the orange button to submit the form.

Step 4. seller receive the items and release the refund

Now,we just need to wait 3-5 days until seller receive the return items and release the refund.

normally,money will back to your bank card within 7 working days.

you can leave a comments below if you still have any questions.

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153 thoughts on “How to Return the Goods from Warehouse to Taobao Seller?”

  1. Hello Eric,
    I tried to return and refund the item but I clicked the wrong courier and provided the wrong airway number, I already contacted the help center and also asked the seller to reject the refund so I can redo it again, will it affects the items to be sent back to the seller?

  2. Hi eric. I got a problems here. I bought an items but when the items arrived at warehouse, i need to pay shipping which is too expensive. Around 5x from the items price. So i requested for return and refund. I paid for the return shipping and fill all the return info, and i can see the status of the item which is shipped out. But seller cant see it anything. So she denied for the refund. And when i talked to customer service, she say that my items cant be delivered to seller city due to pandemic. Cs want me to wait for pandemic to pass first. The problem is my refund timeframe gonna end soon. I chat to 2nd cs and she say i need to request for customer service intervention. But the problem is i dont have the return receipt to upload since the item at warehouse. So i dont knw what should i do. My question is if refund timeframe is expired, can i apply for refund again? Because i dont know when their courier to resume their service.

  3. hi Eric, i order one keyboard at very cheap rates but end up didnt received the goods and back to warehouse. i accidently click confirm receipt, i dont want to hassle to much for asking refund. what should i do? can i just ignore this item? and does taobao would charge me for let the item store too long in warehouse?

  4. I bought some clothing where the seller sent the wrong item, and I submitted the return request for this reason, which the seller approved. However, when I try to click the “I want to send” button on the return page to generate the return label, it keeps giving me a message that “the crowd is too enthusiastic. Please try again later.” I’ve tried at least a dozen times in the past day, and it seems the only option that works is “Fill In the Return Order Number” which requires that I have shipped it myself at my own cost and enter in the tracking number. Since this is a seller mistake, I thought a prepaid label is the correct way to handle it. Is this because I am trying to ship it back from Hong Kong to mainland, but I am just not understanding the Google translated pages of the Taobao site?

  5. Hello! Cainiao rejected my parcel. Is it possible for cainiao’s warehouse to send my parcel to a third party forwarder’s warehouse instead of sending it back to the seller?

  6. Hi Eric, I’m from Malaysia, just got my mech keyboard from Taobao, use it for around 1 week and now it’s broke due to bad QC. The keyboard costs around 82$ and seller ask me to send it back to them to check and refund/exchange.
    But after checking the shipping fee to China at the moment, the cost is really expensive. Do you think it worth it to try and ship it back to them, or just find a shop to fix it?

  7. Hi eric, what about if the seller agreed to returned the product but the warehouse is holding the item? I was asking how much the rate for them to ship the item back but they won’t tell me rather telling me to let the seller pay first the delivery fee. They also cancel all the pick ups that I tried to arrange.

    1. What did you buy? did the seller send it by COD?

      Normally, the warehouse will not hold your orders.

      But some sellers, usually those who sell replicas, send your orders by cash on delivery.

      In this case, you must first pay the warehouse shipping fee before returning your product.

  8. Hello Eric!
    I requested a return and refund in my taobao and the seller accepted it.
    The items are still in the warehouse.
    I have to enter the logistics details of my returns.
    However I cannot find the ‘return to seller(退回卖家)’ tab as per your instructions above.
    Now I’m stuck and I do not know how to ship the items from warehouse to seller.
    Can you assist me on this?

  9. Hi, bought something big recently (reselling won’t be as convenient + I do still want it)
    I’m okay if the shipping fee I had originally paid isn’t refunded, but considering the process is Seller > China Warehouse > Singapore

    The exchange process I assume would also be Singapore > China warehouse > Seller (in which the seller said they will refund the shipping fee: I assume will be China warehouse > Seller, but not SG > China)

    Wondering if you could advice on whether the process of that?
    Aside from contacting seller, how do I contact the warehouse and arrange all this + refund that shipping fee?
    Not to mention, when the seller resends out the item to the warehouse, will it be recorded on the system & appear on my app for me to pay for the sea shipping fee?

    Or would you suggest simply requesting for a refund from the seller to cut costs, instead of going through that troublesome process? Would that be possible?

  10. Hi Eric.

    When I choose the delivery option, there is option for air freight, but when the packages arrived in warehouse, it were rejected. I tried to contact ZTO (the forwarder), they told me that they will return it to the seller.

    Do I need to file for refund and return or just wait for seller to receive the goods? But, while checking I don’t see any movement with the packages.

    Please advise

        1. You can try the local forum or something.

          I know that some Singaporeans use SF Express to send goods back to Chinese sellers.

          But only for high-value goods, if it is a low-value product, it is not worth a return.

  11. Hi Eric, I bought a few items from taobao and I found out after that the shipping fee was way too much and wanted to do a refund and it has reached the warehouse. However when I was filling up the form, they requested for 快递单号 which I have no idea where to get from. In the end i copy and paste the 快递单号 from the seller and now my refund request have been rejected. ‘填的快递单号是小店发出的单号,一直未 收到买家退货的衣服,无法处理退款’ Do you know where I can get the tracking number from to return my items back to the seller from the warehouse? Thanks!

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