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How to Return the Goods from Warehouse to Taobao Seller?

Updated on August 13, 2019

You have a problem with your taobao order and you want to return it,right? I know that return and refund on taobao can be a terrifying thing specially when you cann’t read Chinese. Guess what – you are not alone.

Having helped many foreigners return and refund on taobao,I have decided to create a comprehensive guide on how to so this.

Note: you should also read another post together with this post to fully understand and implement the whole process.

The process is easy to follow even you dont know a single word of Chinese.

two situations explained

Situation 1

Someteims warehouse directly refused to sign for your parcel.then courier will automatically send parcels back to seller.

In this situation,you dont have to return items to seller,you can just choose and fill out the “refund only” form.

At the same time,you have to contact the seller to tell them your orders was rejected and sent back and they will receive it soon.

Note: you will usually see keywords like “拒绝签收”,”拒签” “已退回快递公司”in the order details page if warehouse directly declined to sign for your parcel.

this usually happens when the warehouse see a major issue on the parcel like too long,too heavy or brand logo on the parcel ect..

Situation 2

but most of the time,they will sign for it firstly,later they will check your parcel.when they find a problem,they will refuse to let it enter the warehouse system.

Note: you will usually see keywords like “abnormal”,”contraband”,”包裹异常”,”无法正常入库”,”违禁品” in the order details page if this happens.

without entering the warehouse,your parcel will not be registered in their system online and you are unable to pay for shipping fee for it.

Now you need to choose to abandon it or manually return it yourself to get a refund.

Four steps for taobao return and refund for Situation 2

Step 1. tell seller you want to return the items

#1 go to the return page

#2 choose “return and refund”

#3 fill out return request form

you need to choose the correct reason and leave a notes to seller or seller may refuse your request.

it is better to tell seller your real problem in English.more informaiton about this form,read this post.

#4 get the return address

once seller approved your request,the progress bar will go to step 3,and you will be shown the return address.

copy and save this address somewhere as we need this address to fill out another form.

we also need to fill out logistic company name and waybill number for return on this page,but not now.

as we still need to do another thing,which is to ask the warehouse to send back orders to this return address.

Step 2. tell the warehouse to ship items back to seller

Ater seller agreed with your refund request and give you the return address,you can ask the warehouse to ship back the items now.

Note: you only return items after seller approved your refund request.if not approved,you will not get your money back.

#1 click return to seller

#2 Fill out Return to seller form

you will see a form like below,fill out this form using the return address seller provided above.

if this form is too hard for you,you can take a screenshot to seller via aliwangwang.most sellers will help you fill out this form.

Note: we dont use zipcode too much in China,if you dont know the correct zipcode,use “000000” instead.

once you fill out the form correctly and pay for the domecit shipping fee,warehouse will send back your parcels within 1-2 days.

Step 3. give seller the tracking information for this return

#1 get the tracking number for return

after 1-2 days,we need to clik “return to seller(退回卖家)”again to find out the logistic information.

#2 complete the “Fill in the return logistics information” form

remember the page where we get the return address? we go back again to fill out the logistic company name and the waybill number.then click the orange button to submit the form.

Step 4. seller receive the items and release the refund

Now,we just need to wait 3-5 days until seller receive the return items and release the refund.

normally,money will back to your bank card within 7 working days.

you can leave a comments below if you still have any questions.

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166 thoughts on “How to Return the Goods from Warehouse to Taobao Seller?”

  1. Hi Eric,

    I have ordered a package from Taobao for Hong Kong. It arrived first in Guangdong warehouse and then was sent to Hong Kong, but it has never been delivered to my place. The website says that my phone number is incorrect; but it is not as I have received other packages; and I have received any call.
    How can I return my package now? I don’t even know where it is now …

  2. Hi Eric, I bought a pallet jack from taobao. Seller send it to warehouse, but they told me that warehouse refuse to accept it. and the seller request to pay them to make a wooden box to load into warehouse.(warehouse might accept). But i check the status in taobao, it didn’t mentioned that the items rejected/ refuse to sign.
    Should I pay them or jus cancel the order?

    1. You need to confirm with your warehouse why your product was rejected.

      If your product is too long or too heavy, then you will have to cancel the order.

      If it is a packaging problem, you can pay them.

  3. Hi Eric!
    I am having an issue where i had an abnormal package and i filled out the refund request for the seller. They accepted and gave me the return address. When i go to inform the warehouse, it is in ‘abnormal package’ and not in the ‘return to seller’ option, so I have zero way to contact SF Express as I do not live in China…I contacted the seller and they told me to just fill out the return logistics form and that the warehouse would send it back, and taobao customer service informed me that the seller should contact SF Express.

    it states this on the main order page: 很抱歉,您的包裹因禁运品原因无法正常入库,请联系客服处理

    It says this on logistics…which I’ve done.. 包裹因含不可运商品被集运仓拒签,请联系卖家并申请退款

    What should I do at this point? Thank you for this thread, it has been very helpful!

  4. Hi Eric, many thanks for your post.
    The seller assured me that air shipping was possible, but my parcel was rejected by Taobao’s official air freight forwarding warehouse (Scenario 1). I applied for a full refund. However, the seller is adamant that I cannot be refunded the shipping cost and wants me to make a 7-day no-reason refund. Is this reasonable? I plan to seek customer service intervention.

  5. I need help so bad!!
    The seller has sent the package and it arrived at a warehouse, I’m not sure where How can I acquire this information? I don’t know how to contact them in order to ship the package back in order to get my refund!

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