To set up or edit your current mobile number or email address, please go to “My Taobao” – “Account Settings”
The rules of changing your mobile no./email address on Taobao:
- You can set up or edit your email address, but you cannot unregister it. An email address can only be used for one Taobao account.
- You can set up, edit or remove a mobile number.
- You must first set up your email address before you can remove any mobile number.
- One mobile number can be used by up to 6 Taobao accounts, but only one Taobao account can activate the mobile login. In other words, you can only have one account that can be logged in via the mobile, while the other accounts have to be logged in using your ID or email address.
Tip: If you are unable to edit your mobile number or email address, please contact taobao customer service and they’ll be happy to assist you.
19 thoughts on “How to Change Your Mobile Number on Taobao”
Could you help me, please? I lost my mobile number and I have not more access for that number, how can I access my account? Could I change my mobile number in my account without to access that account?
you can not change your phone number without accessing that account. I suggest you register a new account.View Comment
Hello I lost my old phone number and my Taobao app was logged out.So I have got new number and do not knkw how to log in back with new one.View Comment
register a new one.View Comment
I changed my phone number on Alipay and it automatically signed me out from Taobao. Now I can’t access my Taobao account. The new phone number is not Chinese so I think it doesn’t recognize. I know I can register a new account, but I really need the old one. Is there anyway I can get it back?View Comment
You can log in to your Alipay account first. Then use your Alipay account to log in to your Taobao account.View Comment
how to cancel or delete the account and setup a new one ?View Comment
you can’t cancel the account.View Comment
Hi Eric,View Comment
I broe the screen of the phone I was using the mobile app on, I downloaded the app on another phone but I am stuck at logging in. Can you help
what is the error tip?View Comment
Hi, I purchased an online magazine and checked out but I realized I put in the wrong phone number so I can’t get the code for the magazine. How can I fix this? Thank you.View Comment
Would you please Help me register with my number because It keeps saying wrong format of cell phone number.View Comment
Hi eric I want to change my user name in taobao account it’s in Chinese .kindly tell me method how to change it..View Comment
I lost my phone number and I want to remove it or add another one .View Comment
Can u guide me
you can contact taobao customer service for problems like this:https://www.howtotao.com/taobao-customer-service/View Comment
Face the same problem too. I cannot access my old phone number at all and need to change to the new one. But in order to do that, they still need the old number??View Comment
hi eric.. i have one big problem..i cannot modify nor delete old adress from my taobao list..i have 4 different address that are being kept nowView Comment
drop me an email,I will tell you how to to that.View Comment
im really hoping u could help me with this problem because i have tried clicking the delete button but it kept bringing me to Sorry!Page cannot access page..my email firstname.lastname@example.orgView Comment