Taobao is incredible.
Apart from its Chinese-only interface.
If you can read and write Chinese, then you’ll probably be OK.
If not, then ordering directly on Taobao can be a pain.
That’s where Taobao agents come in.
In this post, we’re going to talk about what Taobao agents do and why you might want to use one.
Then we’ll introduce you to 5 of the most popular options, and compare them to help you pick the right one.
Let’s get started!
Note: I updated this article in March 2021. Because Taobaotrends closed its business(very sad! ), I added another old agent – 42agent.
At the same time, I also updated the exchange rates they are using this year and marked the difference between their rates and the current rates.
1. Top 5 best Taobao agent compared (in a nutshell)
In the following table, I’ll give you a quick snapshot of each of the agents I looked at.
I thought this would be ideal not just for those of you who are short of time, but also for people who already have an idea of what they’re looking for.
However, there’s a lot more to each of these agents than a simple chart can convey, so we recommend you take the time to go through our full reviews below.
| Basetao | Cssbuy | Superbuy | Ytaopal | 42agent | |
|---|---|---|---|---|---|
| Image |  |
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| Service Fee | 5%-0% | 6%-3% |
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0% |
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| Payment |
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| Exchange Rate Loss(Fee) | 1 CNY = 0.162 USD(5.56%) | 1 CNY = 0.158 USD(3.16%) | 1 CNY = 0.164 USD(6.71%) | 1 CNY = 0.165 USD(7.27%) | 1 CNY = 0.162 USD(5.56%) |
| Shippping Fee | calculator here | calculator here | calculator here | calculator here | calculator here |
| QC Picture |
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No Picture Preview Fees |
| Customer Service | good ,friendly | ok,but response slower | friendly and professional | fast and personal | friendly and fast |
| Total Rating | 4.6/5 | 4.7/5 | 4.8/5 | 4.6/5 | 4.5/5 |
Note: The exchange rates listed in the table above are what I found on their official website, and the percentage loss is based on the current exchange rate of the day, which is 1 CNY = 0.153 USD (as of April 19, 2021, on xe.com).
2. What Taobao agent is (and why you might need one)
Taobao Agent is the middle man between the Taobao seller and the international buyer.
They will buy Taobao items on your behalf, package everything and deliver it to you.
Some of the key services a Taobao agent usually offer:
- negotiates with the seller and buys the product for you
- Product Quality Check
- return and refund
- Storage, Packaging,and Order Consolidation
- international shipping with ePacket,ems,ups,DHL etc..
Taobao agent makes it easier for you as a foreigner to buy from Taobao, by:
- Providing an English website and English customer service support.
- Convenient Payment Method
- Enabling you to preview how your item looks before it ships out to you.
3. What to Look for When Choosing a Taobao agent
When it comes to choosing a Taobao agent, there are a ton of options to choose from.
So, how do you choose the best one? In this part, I will go over 5 things you should consider when selecting a Taobao agent to use:
- Website Interface – how does the interface work and does it make it easy to navigate and place an order?
- Service – what shipping options do you get and if they provide value-added service like QC photos, insurance, measure size, etc.
- Customer support – what contact methods they offer and if their support is fast and helpful.
- Price – how high is their service fee, shipping rate, and the most easily overlooked cost-the exchange rate.
- Online Reputation – How is their feedback on the Internet, any reviews on Trustpilot, Reddit? Also, try to avoid paid reviews that only say goods things about that agent.
With these factors in mind, let’s take a look at the best agents with their Pros and Cons.
Note: Unlike many other articles which are biased in favor of one particular agent, we’ve reviewed each of the agents totally independently and are happy to answer any questions you might have.
4. reviews of The 5 Best Taobao agent
Now that you have a solid understanding of Taobao agents and how to choose them, let’s introduce the specific agents we’ll be comparing in this post.
Here are the brave candidates:
I’ll talk about each of them in-depth, but if you’d like to try them out right away, feel free to click through the list above.
Superbuy
Superbuy, formerly known as Dotdotbuy, is the strongest Taobao agent currently available. They offer professional, reliable Taobao proxy shopping services to individuals and small business owners all over the world.
They’re also one of the few Taobao agents that provides a free mobile app that lets you place an order inside your smartphone.
You’ll also get access to their bilingual customer service and exclusive direct CEO email. Their support staff is very helpful and responsive and will help you work through your issues very quickly.
If I were to start to shop on Taobao today, Superbuy would be the agent that I would choose.
Pros:
No service fee for Taobao order
Unlike other agents, Superbuy will not charge any service fee for your Taobao orders. You will save some bucks.
Simple and easy to use interface
You don’t need to spend hours of searching and reading to learn how to use their service, their website is clear and easy to use, you will be able to create your new orders in a few clicks.
The shipping fee is refundable
Their Rehearsal Packaging service can give you accurate billable weight, thus paying less shipping fee. They will also refund you the excess shipping fee after your parcel leaves the warehouse.
Customer service
Support from Superbuy was superb, extremely friendly, and professional. In fact, I think customer support is one of superbuy’s core advantages over its competitors.
Cons:
Expensive shipping fee
Superbuy’s shipping fee is not cheap in general, especially for some postal service like EMS,ePacket.
High currency exchange fees
According to our calculation, nearly 7% hidden exchange fee is charged whenever you top up your money on their website.
10% expert service fee
The industry standard of the service fee is 5% – 8% of total order value, much lower than what superbuy charges.
Our Grade: 4.8/5
Cssbuy
Cssbuy is an arguably popular and cheap Taobao agent. They have been making a name for themselves in the Reddit replica community for a while now.
Cssbuy is one of the cheapest agents we tested. That benefit, combined with their wide range of shipping methods, makes them a good choice for anyone that’s looking for a cheap but reliable Taobao agent service.
Pros:
Offers a lot of shipping methods
they offered various shipping methods like China postal, the preferential line, and some tax-free lines.
Cheap shipping rate
their shipping rate is generally the cheapest among the popular agents I tested. for hot shipping methods like ePacket,SF-express, DHL,they have a better price.
Cheap currency exchange fee
It seems every agent charges a hidden exchange fee, Cssbuy charges approximately 3% of the money you top up,this is the lowest I can find till now.
Mobile app to use
their mobile app is buggy, not as good as superbuy, but it is one of few agents that have this feature, so better have it than nothing, right?
Cons：
They don’t have 24/7 support service
you have to contact them during their working hours and their response may be a bit slower than the other agents.
Slow delivery and process time
parcels usually take a very long time to be “accepted” by the shipping companies.
Cssbuy is located in Hangzhou, but the major shipping agents are operated in Beijing, Shanghai, Guangzhou or Shenzhen. so shipping agents need several days to receive the parcels.
Many complaints about missing or wrong parcels
Cssbuy gets parcels mixed up from time to time, if you search, you can easily find many threads talking about this issue.
Our Grade: 4.7/5
Basetao
Founded in 2015, Basetao is a Guangzhou-based Taobao agent that offers Chinese website shopping, repacking, and shipping services to customers around the world.
Pros：
Low service fee
their service fee is only 5%, and when you apply for their VIP Promotion plan, the fee can be reduced to 3%.
Free QC photos
When your items reach their warehouse, they will take pictures of items for you to preview, and according to user’s feedback, their QC pictures are very clear and high quality, and it is totally free.
Good , friendly customer service
I did not see too many complaints about their customer service. and if you order on WeChat or weidian, they will not add any extra fee, I know some other agents add some additional fee if you order there. They don’t accept orders from WeChat anymore.
Cons:
High currency exchange fee
they use a high exchange rate, which results in paying around 6% more than the real exchange rate.
Hard to use website
Basetao’s website is slightly difficult to use than others. Using it for the first time, it took quite a while to find what I was looking for.
No apps for smartphone
Basetao does not have an app, considering the popularity of smart devices and the number of time people spends with mobile apps, they really should build an app to allow their customers to place orders on their phones.
Our Grade: 4.7/5
42agent
42agent, formerly known as taobaoring, was founded in 2011 and is one of the first companies to do tao agent, its company and warehouse are in Beijing.
When it was taobaoring, I had a very good impression of it, because it was one of the few companies that could provide a transparent list of fees on their website. It also had a good reputation among its users.
After changing their name to 42agent, their website has undergone a major change and their core business is clearly listed on the website: Ship For Me,Shop For Me, and Dropshipping.
Pros
Transparent and clear fee structure
What impressed me most about this agent is its transparency and honesty. Its website clearly lists the services, fees, payments, shipping, etc.
I have reviewed a lot of agent websites and few of them are as clear as this one.
Customer service
they have friendly and fast customer service, usually, reply within 24 hours, and also support Email, Support Ticket, WeChat, Whatsapp, Skype, Facebook, etc.
unboxing video service
They provide a free unboxing service, which is very good and very useful in some cases, for example, some OWhat sellers require you to provide an unboxing video
in order to provide after-sales service. In this case, you can ask them to record an unboxing video for you.
Cons
High exchange rate loss
Like many other agents, 42agent also charges a very high exchange rate loss – 5%!
Outdated website design
Their website is too basic, it looks like a website from 10 years ago.
I believe if they put some effort into the design of the website, it will greatly improve the first impression of the user.
Limited shipping options
They are a company from Beijing, in the north of China. the cross-border e-commerce and international shipping there is not as developed as in the south of China, such as Yiwu, Guangzhou, Shenzhen.
So the shipping solutions and prices they offer are not very competitive, especially in some popular countries.
And they are not as tolerant of restricted products(like branded or replicas) as other companies.
Our Grade: 4.7/5
Ytaopal
Yaopal is a relatively new player for us when looking for the best Taobao agent. The company has been making a name for itself in the Reddit community lately thanks to its affordable prices and very good customer service.
Pros：
Customer service
They respond very fast, very helpful. if you have a big issue, you can contact one of their workers on Wechat instead of living chat.
QC photos
they provide good photos for you to have a general look at your item and they do take additional pictures and even measure the items if you ask for them.
Cons：
Lack of shipping methods
They only have three options – epacket, EMS, and DHL. Cheaper options like SF-express, airmail, ups, or FedEx are not provided.
High exchange rate
as far as I know, their exchange fee loss is the highest,7.27%! you can see the comparison here, I guess this explains why they have such a low service fee.
Our Grade: 4.7/5
5. Which Agent has the cheapest shipping rate
Shipping cost is a very huge topic. I have already explained and compared it from 7 popular agents in another post. Here I will only outline the conclusion from that post:
USA Shipping cost summary
In general, the cheapest taobao agent for USA is Cssbuy. They offer a competitive price for most of the shipping methods.
For small parcels under 2kg, you can use EUB(epacket), the rate is cheapest and you can usually receive your parcel within 2 weeks.
For medium parcels, SF-EXPRESS and China Post SAL are good options.
SF-EXPRESS is faster and China Post SAL does not charge the volumetric weight which is good for large but lightweight parcels.
For heavy parcels(＞30kg), SF-EXPRESS and DHL are both acceptable.
UK Shipping cost summary
The cheapest Taobao agents for the UK are Cssbuy and 42agent.
Cssby is cheap for small parcels and 42agent has a better rate for large parcels.
Tax-free lines and E-express are two of the low-cost shipping method to the UK.
Canada Shipping cost summary
Bhiner,Cssbuy, and 42agent have a good price for various shipping methods to Canada.
Bhiner is cheap for China post-SAL.
Cssbuy is cheap for EMS and DHL
42agent has a lower price for FedEx for large parcels.
Australia Shipping cost summary
Superbuy offers the cheapest shipping rate for most of the shipping methods.
Ytaopal also has a good price for EUB and EMS.
42agent provides a reasonable price for DHL for big parcels.
Philippines Shipping cost summary
42agent has a lower shipping rate in general.
Cssbuy has a better price for small parcels.
And for big parcels, both Basetao and Bhiner offers a cheaper rate for FedEx and DHL.
6. WHAT ARE YOUR EXPERIENCES WITH TAOBAO AGENT?
You saw my analysis. Now, what about you?
What are your own experiences with Taobao agents?
Your feedback and reviews are more than welcome in the comments section here!
45 thoughts on “Top 5 Best Taobao Agent of 2021 (with Pros and Cons)”
Hi Eric,
Thanks for your article.
I live in HK and I already buy directly on Taobao (eventhough I do not speak, neither read and write chinese).
I try to buy some items which are prohibited to send overseas (baterry replacement for my laptop and umbrella for my kids .. umbrella cannot be shipped in HK due to their use during the protest apparently).
I thought HK would be considered as part of China (I don’t do politics here) under the 1 country 2 systems but it is considered as oversea.
Now my question is, do you recommend to use those agent to bring battery and other “prohibited” export item into HK?
View CommentThese agents are fine.
actually, if you are shipping from Taobao to Hong Kong, you have a lot of options than these.
If you search on Google or Taobao, there are many forwarders from mainland China to Hong Kong. Their shipping prices are more attractive.
View CommentHi Eric!.
View CommentThank you very much for the article, it is very helpful, I have a question, I work with yoybuy, but I have a problem, which I do not know if it is the case with the other agents. At the time of payment of the shipping cost, they indicate a shipping cost, after canceling that amount passes 1 day to 2, and they send an email saying that I must pay another amount for the shipment for “weight” reasons. In the end the shipping cost is 700 dollars and not the amount that according to the calculator is 400 dollars (obviously taking into account the volumetric weight of the package). I would like to know if the same thing happens with the agents that you mention in your publication. Thank you.
This can happen, sometimes it can be a sudden increase in shipping rate or a change in their shipping service provider.
but you have to ask what the specific reason is so that you can correctly evaluate the shipping cost when you purchase next time.
View CommentThanks a lot for your article, it’s made things a lot easier for me.
I just want to mention, for Basetao, I just reached out to them and they’ve informed me that they no longer use Wechat to organise orders.
So it’s probably worth updating that in the article
Thanks again
View CommentHi, Chi, thank you for your feedback, this is very important information, I have updated it in the article.
View CommentI’m from japan and I don’t know which agent is fast and cheap both
View CommentHi, I have listed their shipping calculator in the article, you can compare their shipping methods and shipping prices.
View CommentI have a question, as I’ve worked with Superbuy for a few orders…and am not sure if this has been the experience for everyone else.
View CommentIts quite smooth when I order from Taobao, but when ordering from Weidian even though the seller agent service, I am apparently responsible for contacting the seller and getting the logistics/tracking information on my own? I can understand this for “preorders” when it might be awhile before products ship out, but even for in-stock items ordered on Weidian that states delivery expected in 3-5 days, I am still told I’m responsible for getting the domestic tracking info from the seller? I am able to if needed so it’s ok, but it just wasn’t what I expected…has this also been your experience?
If you do everything yourself, you can just use their shipping service, there is no need to use their agent service.
View CommentHi eric, a friend of mine shared this artivle to me, its so much of uae to me…..How do i get hold of an agent on super buy or css i want to order some things on taobaa for my business
View Commentthey all have LiveChat on their website.
View CommentI’ve been using Lolitawardrobe.com for agent services to northern Europe. It’s not a general taobao agent but rather an international re-seller specialising in the reputable end of the Lolita fashion market. What they don’t officially tell you on their site is that they do provide Agent services, you just have to e-mail them. They recommend you stick to clothing and fashion items since that’s where their expertise lies, and don’t send any QPs unless you ask, but are very good at giving size guidance as well as tell you if a shop you’re eyeing seems reputable or not. I haven’t calculated the exact percentages but their fees seem to end up mid-range. They consolidate orders at no extra charge and specialise in those pesky pre-orders that are so common in the clothing shops on taobao. Customer service is by e-mail or Facebook chat and unless they have to check something with a taobao seller that takes a while to respond, it’s always been really quick. I’ve been using them for the last four years and have had no issues yet.
I’m here reading this however, because I’ve been eyeing some flower pots on Taobao and that’s so far outside their range of expertise that I don’t want to bother them with it ^^’
View Commentthanks for sharing Fanny!
View Comment