Comment on Alipay Account Verification for Foreign Users by Eric.
you can only contact Alipay customer service to solve your problem if you can not log in to your Alipay account, try to reach them by phone or social media.
Eric Also Commented
I don’t know how to solve your problem, maybe you can contact their customer service?
No,the bank card holder name must be identical to alipay account name,so she has to verify with your name and passport.
you cannt verify it if you dont have china bank account.
Recent Comments by Eric
Comment on How to Contact Taobao Customer Service
I contacted their customer service,they said there is no Email support now, so you have to call them or livechat with them.
If you are from Southeast Asian countries, the cheapest way is to find freight forwarders who can provide a dedicated line from China to your country.
Their prices are usually cheaper, and they can ship many prohibited items to you.
You can find such a freight forwarder on Taobao or 1688.com.
it is not cheap to return from Singapore to China, maybe you can resell it locally.
if it is a high value one,you can try SFexpress.
Comment on How to Request a Refund on Taobao
you can pay her the freight firstly, it is ok to do that.
use a third-party Taobao agent.