Hello Eric, My parcel has not arrived yet (10 days late), …

Comment on How to Contact Taobao Customer Service by Jess.

Hello Eric,

My parcel has not arrived yet (10 days late), I’m unable to track in Skynet, seller asked me to contact China warehouse but didn’t further elaborate to help. However as stated on the delivery info, Zhongtong is the warehouse, Kuadi is the logistic company. So, 2 questions:

1. Is Zhongtong is the same as Zhongshan(stated above in your blog)?
2. If they are the same, should I reach out to Zhongsan or Kuadi to sort this out?

I do not read Chinese so everything is a bit messed up.

Thank you!

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