Comment on How to Contact Taobao Customer Service by T.

Hi Eric,
Quick question… how do i track the AWB tracking number?

Up until a couple of weeks ago, you could pay for the international shipping and then you’d have an update on your logistics page with an overseas waybill number which you could have taken to\en and track it. They would then give you the equivalent UPS number so that you could track the delivery.

But now, all you have available is a certain AWB number and if you use the forwarder’s website to track the number it just gives you a mistaken number error message.

You know how to get all the forwarding info from this AWB number?
Thanks budd,

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