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Hi Eric, I created an account on Taobao in early February …

Comment on How To Buy Directly From Taobao:The Complete Guide 2021 by Colin Boardway.

Hi Eric,
I created an account on Taobao in early February and placed an order, which I paid for. Shortly afterwards my account was locked for being suspicious. I never closed out my order page (under my_taobao) so I can still refresh and see order updates, but I can’t click into anything without having to login, which I can’t do.

My order is currently stuck in the 2nd shipping phase “Your parcel has been put into storage, please pay the cross-border freight in time.” but since I can’t log in I’m not sure what to do. Do you have any suggestions? Would an agent be able to assist me after I’ve already paid for the order + first shipping?

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