Hi, im using taobao on mobile. Ive read the instructions …

Comment on How to Request a Refund on Taobao by Anna Tolentino.

hi,

im using taobao on mobile. Ive read the instructions you wrote but im stuck- i cant find the button for the refund. on my purchase page, status of item is shipped by seller.

i also received an sms- from the forwarder about warehouse rejection. if i dont reply within 36 hours- it will be returned to seller.

my question is can i only get a refund once the goods have been returned to the seller? do i need to pay for the goods to be sent back from warehouse to seller? again i couldnt find any button for this despite using google translate. id be greatful for any help

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