How to Register A Taobao Account In 2021

The starting point of becoming a Taobao shopper is registering for an account at Taobao.com. (If you’ve decided to use exclusively a Taobao agent rather than shopping directly, a Taobao.com registration will not be necessary.)

I know many famous websites are able to use email to complete the account and password management,

But Taobao is different,

it mainly relies on cell phone numbers to complete account registration, management, verification, password reset, etc.

So, to register a Taobao account you must use a long-term available cell phone number.

What countries are supported by Taobao?

Taobao supports cell phone numbers from 136 countries and regions, which includes most of the countries and regions.

According to readers’ feedback, cell phone numbers from countries such as Cambodia,Lao PDR and Botswana are not supported.

If your cell phone number is not supported for Taobao registration, you can buy a phone number from another region online, such as the United States or Hong Kong.

Below is the list of 136 countries and regions supported by Taobao, before registering, please make sure your cell phone number is from the list below.

  • Mainland China +86
  • Taiwan +886
  • Hong Kong +852
  • Macau +853
  • Malaysia+60
  • Singapore +65
  • Japan+81
  • Korea +82
  • United States +1
  • Canada +1
  • Australia +61
  • New Zealand+64
  • Denmark+45
  • Ukraine+380
  • Uzbekistan +998
  • Uganda+256
  • Uruguay +598
  • Chad +235
  • Yemen+967
  • Israel +972
  • Belize +501
  • Cape Verde +238
  • Russia+7
  • Bulgaria+359
  • Croatia+385
  • Gambia +220
  • Guinea+224
  • Guinea-Bissau+245
  • Gabon +241
  • Hungary+36
  • South Africa+27
  • Qatar +974
  • Rwanda +250
  • Luxembourg+352
  • India+91
  • Indonesia+62
  • Guatemala +502
  • Kyrgyzstan +996
  • Djibouti +253
  • Columbia+57
  • Costa Rica +506
  • Cameroon +237
  • Turkmenistan +993
  • Turkey+90
  • Guyana +592
  • Tanzania+255
  • Egypt+20
  • Tajikistan +992
  • Senegal +221
  • Serbia+381
  • Sierra Leone +232
  • Cyprus +357
  • Seychelles +248
  • Mexico+52
  • Togo +228
  • Austria +43
  • Venezuela +58
  • Angola +244
  • Nicaragua +505
  • Nigeria+234
  • Niger +227
  • Palestine +970
  • Bahamas+1242
  • Papua New Guinea +675
  • Panama +507
  • Bahrain +973
  • Brazil+55
  • Burkina Faso+226
  • Greece+30
  • Cayman Islands +1345
  • Germany+49
  • Italy+39
  • Latvia +371
  • Norway +47
  • Moldova +373
  • Morocco+212
  • Brunei +673
  • Swaziland +268
  • Slovakia +421
  • Slovenia +386
  • Sri Lanka +94
  • Chile+56
  • Cambodia+855
  • Grenada +1473
  • Georgia +995
  • Belgium+32
  • Mauritania +222
  • Mauritius +230
  • Saudi Arabia+966
  • France +33
  • Poland+48
  • Thailand+66
  • Zimbabwe +263
  • Honduras +504
  • Ireland+353
  • Estonia +372
  • Jamaica+1876
  • Trinidad and Tobago +1868
  • Bolivia +591
  • Sweden +46
  • Switzerland +41
  • Belarus +37
  • Kuwait +965
  • Comoros +269
  • Peru+51
  • Tunisia +216
  • Lithuania +370
  • Jordan +962
  • Namibia +264
  • Romania +40
  • Kenya+254
  • Finland +358
  • Suriname +597
  • United Kingdom +44
  • British Virgin Islands +1284
  • Netherlands+31
  • Mozambique+258
  • Lesotho +266
  • Philippines+63
  • El Salvador +503
  • Portugal+351
  • Mongolia+976
  • Spain +34
  • Benin +229
  • Zambia +260
  • Equatorial Guinea +240
  • Vietnam+84
  • Azerbaijan +994
  • Albania +355
  • Oman +968
  • Argentina+54
  • UAE +971
  • Maldives +960
  • Malawi +265
  • Madagascar +261
  • Mali +223

5 Steps to create a new Taobao account

Step 1

Go to https://world.taobao.com/. Don’t be put off by the Chinese characters! In the left bar of the page, find the REGISTER(免费注册) character. Its position is marked in yellow in the photo below.

taobao register

step 2

The next screen shows a pop-up of Chinese characters. Click on the orange field(同意协议) in the middle and the pop-up will disappear.

By clicking the orange bar, you are, for the moment, agreeing with the “Registration Agreement Consent”.

Then click on the radio button ENGLISH – right side of the screen to switch to English webpage.

taobao register English

The Chinese pop-up is a “Registration Agreement Consent” outlining Taobao.com’s Service Agreement, Privacy Policy, and Legal Notices.

It includes the Terms & Conditions of becoming a Taobao member and the Payment Agreement of Alipay, Taobao’s default transactional platform.

These T&C, which you can read in English later on in the registration process, include the policies of Taobao.com’s owner Alibaba.

step 3

On the “Verify Mobilephone” screen (see illustration below), choose the country where your mobile phone is registered from the drop-down.

Enter your mobile number (no spaces, no hyphens, no parentheses) and pull the “Verification” bar from left to right with a left-click mouse hold.

Check the box that says CREATE YOUR ALIPAY ACCOUNT BY YOUR TAOBAO ACCOUNT. (This is where you can read the T&C in English.)

Note that if you already have an Alipay account, you don’t have to check this option.

After you register a new Taobao account, you can bind your previous Alipay account with this Taobao account.

Click on the orange NEXT bar

taobao register mobile

step 4

You will receive an SMS verification code on your mobile. The message will be in Chinese but you just need to find a 6 digit code.  Enter the code and click “Confirm”.

Note: if you can’t receive the SMS verification code from Taobao, you can read this post to find the solutions.

taobao register code

step 5

Now you can create your login password and a username for your Taobao account.

taobao register login

Step 6

After you hit Submit, It should look something like this:

taobao account success

Now you’re on your way! Once you’ve completed the registration process, you can log-in from the Taobao.com homepage and begin your taobao shopping journey.

I have written another step-by-step guide on how to shop on Taobao for beginners. you can read it here.

Suggestions to avoid Taobao account being restricted or frozen

Newly registered accounts are very easy to be frozen or restricted by Taobao, so I have summarized a few suggestions to avoid account freezing:

  • 1. If possible, try to register and sign in to your account through the Taobao lite app.
  • 2. Try to sign in to your account in one place, for example, if your account is registered in your home computer, then you should not sign in to your Taobao account in the office.
  • 3. Don’t sign in to your account in public places, such as coffee shops, school libraries, etc.
  • 4. Do not use your new account to buy fake or replicas.
  • 5. Don’t not log in to your Taobao account for a long time. Log into Taobao frequently and browse the products on Taobao

Once your account has been frozen or restricted, it is very difficult to recover your account.
you can only try to call Taobao customer service or contact them on social media.

However, only a very small number of people are able to recover their Taobao accounts.

Taobao Account Questions & Answers

Here are some of the questions and answers that are frequently asked about Taobao accounts:

what if my phone can’t receive the SMS verification code?

The phone verification code is delayed and may take 2-3 minutes to receive. Please try again later.

If you have not received it after 2-3 minutes, please check if your mobile phone is enabled to receive an international message, or blocked  SMS from Taobao, or the SMS inbox is full.

You can try moving your SIM card to another phone and try again, or contact your phone carrier for advice.

If I forgot my password, what should I do?

you can click here to reset your password

How Do I Change My phone number linked to Taobao?

here is the link to change the phone number.

Follow Me On My Social Media.!

I am very active on various social media outlets as well as this blog. So social media is a much faster and more effective channel to communicate with me compared to comments section of this blog.

I also update my social media with the latest Taobao and 1688 articles, tips, rule changes, latest promotions, etc.

If you’re serious about buying from China, you can’t miss my social media.

Here are the social media accounts that I hold:

It only takes a few seconds to follow me, but one of my updates there may solve your problems and save you a huge amount of time and money!!

225 thoughts on “How to Register A Taobao Account In 2021”

  1. I had trouble verifiying my phone number using the website so I did it on taobao lite app as you suggested. Now I don’t know how to make a username and password to use on a desktop because the app won’t translate.

  2. Like the other commenter, I’m already frozen and I don’t even know what I did wrong. I registered on my PC using Chrome so I could get some basic translation, and it seemed to create the account with my mobile number without any issues. Then I attached my email address to my account, and that was also fine. Then I added my own password to my account, which it seemed to accept, and when I tried to log back in with my email address and password, my account was instantly frozen. All I wanted to do was browse.

  3. So I messed up on the registration yesterday and once I finally figured out the process I tried to log in with the mobile number + SMS verification and it says account was “Frozen” before I even got to registering a proper one… does that leave me pretty much screwed unless I use a different mobile number now?

  4. Hello! I’ve run into a similar problem as other commenters; I couldn’t get to the step to enter a password and username. It looks like I have an account now but it keeps asking me to log in. I tried to follow your advice to use my phone number and the code I was sent to log in but I get an error message that it’s the incorrect login name or password. I’m not sure how to navigate the app because I can’t translate it. Any advice? Thanks!

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