The starting point of becoming a Taobao shopper is registering for an account at Taobao.com. (If you’ve decided to use exclusively a Taobao agent rather than shopping directly, a Taobao.com registration will not be necessary.)
I know many famous websites are able to use email to complete the account and password management,
But Taobao is different,
it mainly relies on cell phone numbers to complete account registration, management, verification, password reset, etc.
So, to register a Taobao account you must use a long-term available cell phone number.
What countries are supported by Taobao?
Taobao supports cell phone numbers from 136 countries and regions, which includes most of the countries and regions.
According to readers’ feedback, cell phone numbers from countries such as Cambodia,Lao PDR and Botswana are not supported.
If your cell phone number is not supported for Taobao registration, you can buy a phone number from another region online, such as the United States or Hong Kong.
Below is the list of 136 countries and regions supported by Taobao, before registering, please make sure your cell phone number is from the list below.
- Mainland China +86
- Taiwan +886
- Hong Kong +852
- Macau +853
- Singapore +65
- Korea +82
- United States +1
- Canada +1
- Australia +61
- New Zealand+64
- Uzbekistan +998
- Uruguay +598
- Chad +235
- Israel +972
- Belize +501
- Cape Verde +238
- Gambia +220
- Gabon +241
- South Africa+27
- Qatar +974
- Rwanda +250
- Guatemala +502
- Kyrgyzstan +996
- Djibouti +253
- Costa Rica +506
- Cameroon +237
- Turkmenistan +993
- Guyana +592
- Tajikistan +992
- Senegal +221
- Sierra Leone +232
- Cyprus +357
- Seychelles +248
- Togo +228
- Austria +43
- Venezuela +58
- Angola +244
- Nicaragua +505
- Niger +227
- Palestine +970
- Papua New Guinea +675
- Panama +507
- Bahrain +973
- Burkina Faso+226
- Cayman Islands +1345
- Latvia +371
- Norway +47
- Moldova +373
- Brunei +673
- Swaziland +268
- Slovakia +421
- Slovenia +386
- Sri Lanka +94
- Grenada +1473
- Georgia +995
- Mauritania +222
- Mauritius +230
- Saudi Arabia+966
- France +33
- Zimbabwe +263
- Honduras +504
- Estonia +372
- Trinidad and Tobago +1868
- Bolivia +591
- Sweden +46
- Switzerland +41
- Belarus +37
- Kuwait +965
- Comoros +269
- Tunisia +216
- Lithuania +370
- Jordan +962
- Namibia +264
- Romania +40
- Finland +358
- Suriname +597
- United Kingdom +44
- British Virgin Islands +1284
- Lesotho +266
- El Salvador +503
- Spain +34
- Benin +229
- Zambia +260
- Equatorial Guinea +240
- Azerbaijan +994
- Albania +355
- Oman +968
- UAE +971
- Maldives +960
- Malawi +265
- Madagascar +261
- Mali +223
5 Steps to create a new Taobao account
Go to https://world.taobao.com/. Don’t be put off by the Chinese characters! In the left bar of the page, find the REGISTER(免费注册) character. Its position is marked in yellow in the photo below.
The next screen shows a pop-up of Chinese characters. Click on the orange field(同意协议) in the middle and the pop-up will disappear.
By clicking the orange bar, you are, for the moment, agreeing with the “Registration Agreement Consent”.
Then click on the radio button ENGLISH – right side of the screen to switch to English webpage.
It includes the Terms & Conditions of becoming a Taobao member and the Payment Agreement of Alipay, Taobao’s default transactional platform.
These T&C, which you can read in English later on in the registration process, include the policies of Taobao.com’s owner Alibaba.
On the “Verify Mobilephone” screen (see illustration below), choose the country where your mobile phone is registered from the drop-down.
Enter your mobile number (no spaces, no hyphens, no parentheses) and pull the “Verification” bar from left to right with a left-click mouse hold.
Check the box that says CREATE YOUR ALIPAY ACCOUNT BY YOUR TAOBAO ACCOUNT. (This is where you can read the T&C in English.)
Note that if you already have an Alipay account, you don’t have to check this option.
After you register a new Taobao account, you can bind your previous Alipay account with this Taobao account.
Click on the orange NEXT bar
You will receive an SMS verification code on your mobile. The message will be in Chinese but you just need to find a 6 digit code. Enter the code and click “Confirm”.
Note: if you can’t receive the SMS verification code from Taobao, you can read this post to find the solutions.
Now you can create your login password and a username for your Taobao account.
After you hit Submit, It should look something like this:
Now you’re on your way! Once you’ve completed the registration process, you can log-in from the Taobao.com homepage and begin your taobao shopping journey.
I have written another step-by-step guide on how to shop on Taobao for beginners. you can read it here.
Suggestions to avoid Taobao account being restricted or frozen
Newly registered accounts are very easy to be frozen or restricted by Taobao, so I have summarized a few suggestions to avoid account freezing:
- 1. If possible, try to register and sign in to your account through the Taobao lite app.
- 2. Try to sign in to your account in one place, for example, if your account is registered in your home computer, then you should not sign in to your Taobao account in the office.
- 3. Don’t sign in to your account in public places, such as coffee shops, school libraries, etc.
- 4. Do not use your new account to buy fake or replicas.
- 5. Don’t not log in to your Taobao account for a long time. Log into Taobao frequently and browse the products on Taobao
Once your account has been frozen or restricted, it is very difficult to recover your account.
you can only try to call Taobao customer service or contact them on social media.
However, only a very small number of people are able to recover their Taobao accounts.
Taobao Account Questions & Answers
Here are some of the questions and answers that are frequently asked about Taobao accounts:
what if my phone can’t receive the SMS verification code?
The phone verification code is delayed and may take 2-3 minutes to receive. Please try again later.
If you have not received it after 2-3 minutes, please check if your mobile phone is enabled to receive an international message, or blocked SMS from Taobao, or the SMS inbox is full.
You can try moving your SIM card to another phone and try again, or contact your phone carrier for advice.
If I forgot my password, what should I do?
you can click here to reset your password
How Do I Change My phone number linked to Taobao?
here is the link to change the phone number.
226 thoughts on “How to Register A Taobao Account In 2021”
I was able to get the verification code but after I submitted it, it went directly to the shopping page with my phone number up top, it did not allow me to create an account.
Also, does TB still do reverse image shopping?View Comment
you need to go to this page to set up email or username.
yes, here is the new way to do reverse image search.View Comment
I’ve tried to create an account but step 5 didn’t show. After I entered the password it went straight to the step 6’s page. My Login name was autogenerated and I couldn’t choose a password, so now I can’t connect…View Comment
for the first time, you need to use your mobile number and SMS code to log in(click “短信登录”), then you can go to this page to set up your email and password.View Comment
Dude, I signed up using mobile but was never prompted to provide an email or password. Meaning I can’t sign in or do anything within my account because I can’t enter details I don’t have! How do I bind email and create password IN my account without any registered? And I can’t click anything on account settings, because it just asks me to log in againView Comment
for the first time, you need to use your mobile number and SMS code to log in(click “短信登录”), then you can go to this page to setup your email and password.View Comment
Hii i am trying but when i putting verification code it showing parameter error. Now what should i do?View Comment
Try registering on your cell phone.View Comment
So when I submitted my phone number and put in the code it didn’t allow me to put in my email or password. When I tried to go change it in settings it takes me to another page that says “After testing, you are operating in an environment that is not commonly used , and safety verification is required” and I need to call a phone number? But I don’t know Chinese so I wouldn’t be able to converse with them. Please help T_T
try to register via the app.View Comment
REBECCA LYJULY 7, 2021 AT 10:16 PM
Eric!! Im trying to register and even after i slid the bar and verified, its saying that my mobile number format is incorrect and that i need to retype it. Help please!
I have the same problem using the Taobao apps on my iphone. I was trying to use a HK mobile number via VPN to register. It gave me the “incorrect mobile number format” error message. I gave up eventually. Any suggestion?View Comment
you should not use VPN, Taobao can detect it.View Comment
why Iran’s code not be here?View Comment
I don’t know.View Comment
Eric!! Im trying to register and even after i slid the bar and verified, its saying that my mobile number format is incorrect and that i need to retype it. Help please!View Comment
You can change your browser, or register on the mobile app.View Comment
Taobao charge gst amount to my order from today 1/7/2021. I contacted with the customer service and they said :If you did not verify your real, and your product is under $1,000 AUD, you may need to pay GST.View Comment
But Taobao does not let me change my real name in the settings, can show me step by step?
the official notice says if your order amount is more than 1000AUD, you need to contact the warehouse to sign a Customs clearance authorization documents, and did not say that you have to verify your real name.View Comment
Hey Eric, I just made my account and it was completely different. After the 4th step, there was no 5th step. I couldn’t choose a password or username and now I am stuck without a password. I can only log in with my phone number. Could you help me in any way? I’d appreciate that 🙂View Comment
If you don’t have this step, you can go to your account settings to set your login name and password.View Comment
I tried to register an account on Taobao. But I had to stop at step 5, I can’t find the “Submit” button to press. What should I do to fix this?View Comment
You can register in a different browser or on your cell phone.View Comment
Hi Eric,View Comment
I have a problem for taobao registration.
On information page, button submit does not appear, why?
So my registration not complete.Please help me!
You can register in a different browser or on your cell phone.View Comment
hi thank you for the guide. i tried registering taobao today but the set username box and the submit button didn’t appear even though i refreshed the page. i tried again and somehow i managed to register using phone number. but my username is set to tb1267183 (example) so how do i change? and i can’t set up my email address too as i need to call their customer service but i’m not from china. any suggestion on how to solve these problems?View Comment
You can change your nickname and email address in the account settings.View Comment
Hi,I am trying to set up for delivery but every time I type my phone number it tells me please type your 11 digit phone number when my number is 11 digits.View Comment
try it on taobao or taobao lite app.View Comment
Hi Eric, i tried to registered taobao and i created username and password for my account. Then i clicked submit, but it’s appeared “network busy, please try again later”. I keep trying and it always “network busy….”. Could you help me how to solve this ?View Comment
try it on Taobao lite app.View Comment