Hi Eric, I am having a problem and can’t figure …

Comment on How to Contact Taobao Customer Service by Noel.

Hi Eric, I am having a problem and can’t figure out how to get it resolved. I ordered two items from a seller and he shipped them separately. The first one made it to the Jiacheng USPS warehouse just fine and is being forwarded to me now. The second one gave me this error message after it was signed for at the warehouse: “很抱歉，您的包裹因拆单发货原因无法正常入库，请速与佳成集货商联系”. How on earth do I contact these people, I just want my package. I seem to just end up in robot help chats that do nothing useful.

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