Comment on How to Contact Taobao Customer Service by Liza.
Hello Eric,
I am a fairly new account in Taobao amd had four successful transactions so far. But yesterday, I was not able to check out anything from the app and get this translated error, “Failed Purchase! Dear, there are too many orders at the same time, suggest you to try again later.” I tried checking out many times from different sellers thinking it was just a server error but the same error appears. Now, I am suspecting if my account has been frozen or something. BTW, I am using a forwarder because all sellers I purchased to suggested me to do so as they don’t want to ship directly to my country. Do you think maybe it contributed to the issue? This makes me very frustrated as there are a lot of things that I want to purchase from Taobao. I hope you can give me an advice. Thanks very much, Liza.
