How to Extend the Payment Period in Taobao?

Taobao system will automatically confirm the reception of goods after a certain period of time depending on the product category. The payment will be released to the seller. If the confirmation deadline is approaching but you have not received your goods, you may extend the deadline when there are only 3 days left.

1. The procedure is as illustrated below:

Go to “My Taobao” – “Purchased Items”, find your order and click to view the details(订单详情).

Choose “Delay time of receipt(延迟收货时间).”

 Note:

  1. For secured trading of physical items (such as physical tickets), with the condition that the seller has already dispatched the goods, the buyer may extend the delivery confirmation deadline when there are only 3 days left.
  2. For secured trading of physical items, you may request to extend the delivery confirmation deadline only once, and for an extension of 3 days.
  3. For virtual trading (excluding auto delivery and reloads), with the condition that the seller has already sent out the goods, the buyer may extend the delivery confirmation deadline when there are only 1 day left.
  4. For virtual trading, you may request to extend the delivery confirmation deadline only once, and for an extension of 1 day.

2. Can i still request a refund after payment has been released to the taobao seller?

yes,you can still claim a refund by click “申请售后” or open a dispute by clicking”投诉卖家”

Showing 8 comments
  • Lynn
    Reply

    Hi Eric,
    May I know if the extended period is also up and I haven’t receive my items, can I contact the sellers to extend it?

  • Lee
    Reply

    Hey Eric, What happen if time runs out and they are unable to deliver my item. will I get my refund?

    • Eric
      Reply

      yes,you can requset a refund if the item is out of stock.

  • GuyFromTexas
    Reply

    Hey Eric, ive had some items in the warehouse for around 10 or so days now and the button I would usually hit to pay the second shipping fee to ship my items from the warehouse to America has been replaced by a button that reads “evaluation”. Did i lose these items or is there still a way to pay for the second shipping in the warehouse. Thank you

    • Eric
      Reply

      the warehouse may not receive your items,so you need to contact your forwarder to check this.

  • irish
    Reply

    hi Eric, i already press the “extend the time of receipt”延迟收货时间, and there is a message saying “您可以在离超时结束还剩最后3天时,申请延长确认收货时间
    so i press this 关闭 but nothing happened. Can you please tell me how to do this? i really appreciate your reply. thank you!

    • Eric
      Reply

      you can only extend the time of receipt when there are 3 days left.

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