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How to Contact Taobao Customer Service

taobao customer serviceIf you encounter any problem when using Taobao, how would you contact the customer service? Well let me show you how:

1.Taobao’s English telephone support

If you can’t log in your taobao account or you want to use their phone support,here is their phone number.you can select English service when the phone get through.Press 1 For Payment and Alipay questions.

Country Phone
Singapore 8001886018
Malaysia (0060)1800807178
HongKong (852)30183610 or (852)22155300
Taiwan 02-7706-3088
Others (852)30183610 or (852)22155300

2.Taobao’s English live chat and Email support

Link Services Available
Live chat click here enquiries on Taobao transactional matters,Taobao products and activities 24 hours a day, 7 days a week
Email Purchase inquire Form For enquiries on ordering/refund policy/
transshipment/
account/
foreign sellers.
Replies within 48 hours
For Seller Form
After-sales Form
Forwarding service Form

 

3. Contact Tmall.com

Hotline Services Available
Phone For members from outside of China, please call +86-0571-4008608608 For enquiries on transactional matters, Tmall products and activities. Monday – Sunday, 9:00-24:00

 

4.Contact Taobao Forwarder

Most Live agents will be available at Monday – Friday, 9 a.m. – 5 p.m(Beijing Time). and Some of them will also be available on Saturday-Sunday from 9 a.m. to 5 p.m(Beijing Time).

If they are not available,try to download aliwangwang and talk with them on aliwangwang or leave a message on aliwangwang,they will 100% see your message and give you a reply.

Forwarder Online Chat Aliwangwang Telephone
4px 12.JPG blob.png 0755-23238333
PRouter 12.JPG blob.png 0755-27564249
ZTO中通DPEX 12.JPG blob.png 00852-55110053
00852-39052687
00852-39052688
00852-39052689
Zhongshan courier 12.JPG blob.png 86+0760+88610061
递壹时DEX 12.JPG blob.png None
JCEX Jiacheng International 12.JPG blob.png None

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

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61 comments

  1. Hi Eric , I wish to know the thing I order form taobao, why the flight delay for many days ?? They come out form the details is 21/03/17 will be landed , but today it’s already 27/03/17. Is it any wrong with it ??

  2. Hi,Eric
    I have order 6 item in taobao but I just receive 5 item.. My last item no send out n still pending to delivered.. And say I did not do payment international shipping on it.i wanted to pay the international shipping but cant. I ask for seller refund and they reject it.. How can I get my good or refund??already contact seller n aliwangwang too..