How to Contact Taobao Customer Service

taobao customer serviceIf you encounter any problem when using Taobao, how would you contact the customer service? Well let me show you how:

1.Taobao’s English telephone support

If you can’t log in your taobao account or you want to use their phone support,here is their phone number.you can select English service when the phone get through.Press 1 For Payment and Alipay questions.

Country Phone
Singapore 8001886018
Malaysia (0060)1800807178
HongKong (852)30183610 or (852)22155300
Taiwan 02-7706-3088
Others (852)30183610 or (852)22155300

2.Taobao’s English live chat and Email support

Link Services Available
Live chat click here enquiries on Taobao transactional matters,Taobao products and activities 24 hours a day, 7 days a week
Email Purchase inquire Form For enquiries on ordering/refund policy/
transshipment/
account/
foreign sellers.
Replies within 48 hours
For Seller Form
After-sales Form
Forwarding service Form

 

3. Contact Tmall.com

Hotline Services Available
Phone For members from outside of China, please call +86-0571-4008608608 For enquiries on transactional matters, Tmall products and activities. Monday – Sunday, 9:00-24:00

 

4.Contact Taobao Forwarder

Most Live agents will be available at Monday – Friday, 9 a.m. – 5 p.m(Beijing Time). and Some of them will also be available on Saturday-Sunday from 9 a.m. to 5 p.m(Beijing Time).

If they are not available,try to download aliwangwang and talk with them on aliwangwang or leave a message on aliwangwang,they will 100% see your message and give you a reply.

Forwarder Online Chat Aliwangwang Telephone
4px 12.JPG blob.png 0755-23238333
PRouter 12.JPG blob.png 0755-27564249
ZTO中通DPEX 12.JPG blob.png 00852-55110053
00852-39052687
00852-39052688
00852-39052689
Zhongshan courier 12.JPG blob.png 86+0760+88610061
递壹时DEX 12.JPG blob.png None
JCEX Jiacheng International 12.JPG blob.png None
Showing 71 comments
  • Chan
    Reply

    Hi Eric,
    I am unable to log in to my taobao account. This is the error message. 该账户已被冻结,暂时无法登录. I think my account has been frozen. I really need to log in to my account to get the way bill numbers for about 10 orders I made last week. I need to give those way bill numbers to the oversea shipping company. Could you let me know how to solve this problem? thank you

  • Dimitar
    Reply

    Hi,

    can you please put on the list Macedonia +389, I like to register and make purchase.

    BR, Dimitar

  • LAURA
    Reply

    I can not fine my account and password, can not even re-register under the same email address, please help. Thank You.

  • Topher
    Reply

    For the English Live Chat Support

    Which one do I choose?

    妙元测试

    or

    中文服务(极速响应,周一至周六)

  • A.Haziq
    Reply

    Hi eric. Ive ordered 4 items. On the tracking system stated that all the items had “sent off”. But the tracking system does not been updated for 4 days. The question is, who that I can contact to get rhe latest activities for my shipment?

  • austin soon
    Reply

    My refunded money did not go through plus the contact number did not work dor taobao anymore

  • Jess
    Reply

    Hello Eric,

    My parcel has not arrived yet (10 days late), I’m unable to track in Skynet, seller asked me to contact China warehouse but didn’t further elaborate to help. However as stated on the delivery info, Zhongtong is the warehouse, Kuadi is the logistic company. So, 2 questions:

    1. Is Zhongtong is the same as Zhongshan(stated above in your blog)?
    2. If they are the same, should I reach out to Zhongsan or Kuadi to sort this out?

    I do not read Chinese so everything is a bit messed up.

    Thank you!

    • Eric
      Reply

      ZTO is zhongtong,not zhongshan,you need to contact ZTO through livechat.

    • Wendy
      Reply

      Serve you right that you do not read Chinese. Go buy from “English” sites lor. LOL. I look down on people like you.

  • Gillian soon
    Reply

    Hi Eric , I wish to know the thing I order form taobao, why the flight delay for many days ?? They come out form the details is 21/03/17 will be landed , but today it’s already 27/03/17. Is it any wrong with it ??

    • Eric
      Reply

      HI,I don’t know,you can contact your forwarder to ask him this question.

  • Jacqueline
    Reply

    Hi,Eric
    I have order 6 item in taobao but I just receive 5 item.. My last item no send out n still pending to delivered.. And say I did not do payment international shipping on it.i wanted to pay the international shipping but cant. I ask for seller refund and they reject it.. How can I get my good or refund??already contact seller n aliwangwang too..

    • Eric
      Reply

      HI,if the seller send all 6 items to the warehouse,then you should contact your forwarder warehouse to resolve this issue.

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