If you encounter any problem when using Taobao, how would you contact the customer service? Well let me show you how:
1.Taobao’s English telephone support
If you can’t log in your taobao account or you want to use their phone support,here is their phone number.you can select English service when the phone get through.Press 1 For Payment and Alipay questions.
|HongKong||(852)30183610 or (852)22155300|
|Others||(852)30183610 or (852)22155300|
2.Taobao’s English live chat and Email support
|Live chat||click here||enquiries on Taobao transactional matters,Taobao products and activities||24 hours a day, 7 days a week|
|Purchase inquire Form||For enquiries on ordering/refund policy/
|Replies within 48 hours|
|For Seller Form|
|Forwarding service Form|
3. Contact Tmall.com
|Phone||For members from outside of China, please call +86-0571-4008608608||For enquiries on transactional matters, Tmall products and activities.||Monday – Sunday, 9:00-24:00|
4.Contact Taobao Forwarder
Most Live agents will be available at Monday – Friday, 9 a.m. – 5 p.m(Beijing Time). and Some of them will also be available on Saturday-Sunday from 9 a.m. to 5 p.m(Beijing Time).
If they are not available,try to download aliwangwang and talk with them on aliwangwang or leave a message on aliwangwang,they will 100% see your message and give you a reply.
|JCEX Jiacheng International||None|