Hi Eric, I have order 2 similar item from Taobao, …

Comment on How to Request a Refund on Taobao by Acslyn.

Hi Eric,

I have order 2 similar item from Taobao, same seller at the same time and indicated the address to international shipping warehouse.

The seller separately sent the items, so there’s an invoice number but 2 EMS shipping number. This causes one of my parcel to be an unknown parcel and didn’t get signed off by the warehouse.

I have returned the parcel to seller that is from the warehouse and the other parcel seems to be missing. Not sure if seller will give me a refund this way.

Saw there’s a countdown dateline for seller to accept my refund else I’m suppose to reach customer service. But will things get even more complicated?

Another question if I were to use Singapore debit card to pay for the goods, will the refund be back to the debit card? How Long will it take roughly?

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