Comment on How to Return the Goods from Warehouse to Taobao Seller? by Eric.
you can find it in the logistic info page from your taobao account.
Eric Also Commented
I did not any notice of the new policy.sometimes,they just rejected the parcel,the parcel will automatically being sent back to the seller.
so you have contact your seller about the order status.
you can use a taobao agent or return it to the seller.
sometimes it will,you need to contact your forwarder to check its status.
Recent Comments by Eric
Hi,I just confirmed with their customer service,they said both your humidifier and shoe heating device are not allowed for air and sea shippping to SG.
the tip to reach their human customer service is this:
1. click”订单选择器”,choose one of your taobao orders randomly
2. send keywords”人工客服” to the robot to call up the human customer service.
Comment on How to Request a Refund on Taobao
money will be back to your Malaysia bank account.
you can buy via agent or add your own China address.
this one is allowed.
Hi,Vera,as far as I know,humidifier and shoe heating device are not allowed by taobao air shipping as these are electronics,or you may try to contact the forwarder to confirm it.