Comment on How to Contact Taobao Customer Service by Eric.
HI,Sam
1.Is it the same as “Asking for Refund”?
No,they are not the same.”file a Claim”on taobao is more like a complaint on seller behavior.if you want a after sales service,you’d better go throught “request a refund” process.
2.Is it usually done within a Claim Process, or informally?
this discuss is informal.
3.Does Taobao use the same system, or purely informal?
Taobao is totally different from ebay,aliexpress or paypal.
Eric Also Commented
Comment on How to Contact Taobao Customer Service
China custom? it is very unlikely to hold your parcel by China custom, if you use taobao offical shipping, you can contact your warehouse to solve your problem.
Comment on How to Contact Taobao Customer Service
Hi, calling their customer service is the only possible way to get your account back.
Comment on How to Contact Taobao Customer Service
Hi I dont know how to fix it, maybe you can try it on the app.
Recent Comments by Eric
Comment on How To Buy Directly From Taobao:The Complete Guide
Hi, I am not sure, you may try to reach their customer service.
Comment on How to Register A Taobao Account In 2021
no,they do not accept driver license. if you just want to view the links, you only need to register a taobao account without verifying it.
Comment on How To Buy Directly From Taobao:The Complete Guide
you can try taobao global app.
Comment on How To Buy Directly From Taobao:The Complete Guide
not normal.
Comment on How To Buy Directly From Taobao:The Complete Guide
This refers to each country’s customs duty threshold, like the US, where they charge a percentage of duty if the total value of the parcel exceeds $800.