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Taobao Global Consolidation and Shipping

I am getting tons of requests for a detailed tutorial on Taobao consolidated shipping. In another post, I have stressed a whole lot about it, but it still seems that I don’t clarify myself enough.

Many beginners still are not clear what Taobao consolidated shipping is. So in this post, I will make an attempt to explain basics of Taobao consolidated shipping and how to use it.

# what you will learn from this post

  • #1 How does it work
  • #2 Does it support my country
  • #3 What is the shipping cost to my country
  • #4 What they cann’t ship
  • #5 How do they calculate the shipping fee
  • #6 Step by step guide to this service
  • #7 Two methods to contact the forwarder

#1 how does it work

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.

Step 1: First payment

You submit orders with this option selected and make the first payment for order value+domestic shipping fee from seller to China forwarder’s warehouse.

Step 2: Seller ship orders to forwarder warehouse

Seller will be shown the forwarder warehouse address with your unique ID on the order page and send orders to the forwarder warehouse.

Step 3: Warehouse receive your orders

Warehouse receive it ,weigh it,update you the weight and shipping fee from your account.

Step 4: Second payment

you can log in and make the second payment for the International shipping fee (from forwarder’s warehouse to your destination address).

they will consolidate and ship all your orders in one parcel to your address.

#2 Does it support my country

It currently supports 10 regions which are:

USA, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, HongKong, Macau, Taiwan.

Shipping Methods Shipping Model Supported Areas:
Taobao Global Consolidation and Shipping(集运) Air USA, Canada, Australia, New Zealand, Japan, Malaysia, Singapore, Hong Kong, Macau, Taiwan
Sea Australia, New Zealand, Malaysia, Singapore, Taiwan

#3 what they cann’t ship

The short version

there are total 100+ types of items taobao will not ship abroad,most of them,we will never order it on taobao,so I listed 8 of the most common types of items that we usually mistakenly order:

1. Items exceed size or weight restriction:

Each forwarder has set a restriction for the max weight and size of the parcel they will accept,make sure your parcel are not too long or too heavy.

2. Food

tea, instant noodles, bamboo products, etc.;

3. Liquid, paste, powdered items:

Cosmetics like perfume,lipstick,foundation,nail polish,pencils,pens,alcohol,thermometer,ink etc..

4. Knife and Gun

survival knife,toy gun,water bb gun

5. Electronic device

humidifier,rice cooker,electric toy,vacuum cleaner,etc

6. Magnetic items or parts

Magnets, audio equipment such as audio, motors, speaker, compasses, coils, etc.

7. Battery and items with inbattery

Mobile phones, computers,powerbank,watches,lithium battery

8. Branded,fake,replica,counterfeit items

The full version

Here is the full list of prohibited items,if you are curious,you can go and take a look at it.

#4 How much does the shipping cost

Taobao to USA shipping cost

Taobao to Canada shipping cost

Taobao to Australia shipping cost

Taobao to New Zealand shipping cost

Taobao to Japan shipping cost

Taobao to Malaysia shipping cost

Taobao to Singapore shipping cost

If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment.

Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

#5 How do they calculate the total shipping cost

the shipping fee

Your parcel will be charged by either actual weight or volumetric weight – whichever is greater. Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

The volumetric weight calculation formula Taobao forwarder use is L * W * H / 6000 = KG

An example: Let’s say a parcel is 50cmx20cmx20cm and weighs 2.5 kg.

  • Multiply the dimensions together to get 20000.
  • Divide by 6000 to get 3.33, which rounds up to 3.5.
  • That means the volumetric weight for this parcel is 3.5kg. Because the actual weight is 2.5kg, you will be charged for 3.5kg on this parcel because it is the greater of the two (volumetric weight vs. actual weight), making 3.5kg the chargeable weight.

GST and Customs taxes

here is the chart of tax threshold and rate listed:


if you choose official air transport,A 5% GST will be charged in advance when you pay for the international shipping fee.

the service fee for remote areas

if you are from Hongkong,the will charge service fee for residential address(20 HKD) and remote areas(30 HKD).

#6 step-by-step tutorial on how to use it

the following is a step-by-step guide on how to use Taobao Global Consolidation and Shipping:

Step 1: first payment

When making an order, please select or add a new address at the shipping address section, and then choose “”After the consignment(集运)” “.

taobao cargo

you can click “Modification Service Provider” to  choose your preferred forwarder based on their pricing and service standards.

After confirming your selection, proceed to payment and complete your order.

Step 2: Manage Your Parcel

Click [跨境物流管理(cross-border logistics management)] in the upper right corner of world.taobao.com homepage or click here

Step 3: Choose parcels to be consolidated

Now you will see your parcels that are waiting to be consolidated.

select products that you want to consolidate.The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place.

After confirmation, click “One-click package settlement(一键合包结算)”.


The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged 1 CNY per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Note: you will not receive any notification when orders reach the forwarder’s warehouse,you are advised to download “淘宝Lite” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

Step 4: second payment

After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Now the international shipping fee payment settled. Check the status closely and wait for your parcels.

#7 How can I contact the forwarder

There are two ways to get in touch with them,first is by aliwangwang,second is by livechat. they can understand and speak a litte English,so make sure you use simple and plain words.

aliwangwang with the forwarder

On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.

livechat with forwarder

Click the following forwarder link to have a livechat with them,if you are not sure which forwarder you are using,check it from this page.

United States 官方空运 佳成国际 中山速递
Canada 官方空运 佳成-UPS 中山速递
Australia 官方空运 官方海运 官方直送
New Zealand 中通秀驿ZTO 4PX
Japan 4PX
Singapore 官方直送 官方空运 官方海运
Malaysia 官方直送 官方空运 官方海运
Hong Kong 官方配送服务 顺丰速运 官方直送
Macau 顺丰速运 官方直送
Taiwan 官方直送 官方空运 4PX
顺丰速运 圆通速递 官方海运

That’s all. I hope that this post helped you understand consolidated shipping at a better level.Please leave a comment below, and let me know what you think!

You may also want to see step by step ordering from taobao guide for beginners.

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557 thoughts on “Taobao Global Consolidation and Shipping”

  1. Hi Eric, hoping you can advise. My parcel says I received it but I haven’t! I keep talking to the forwarder via live chat but they can’t help at all. I forwarded by sea shipping. Is there anything else I can do?

  2. May 19, 2020

    Over that last 2 weeks, I’ve been observed some bad testimonies from USA customers who consolidated their orders and when they paid the freight/shipping fee, the Taobao warehouse that ships to the USA removed all of the item boxes and just threw the loose contents into another shipping box and shipped them out. This is highly unacceptable. These customers have posted photos that I can share if you’d like. I have some preorders that my sellers will be getting in stock soon but I am hesitant because I don’t wan’t the Taobao’s USA warehouse to manhandle my goods like that. What can be done?

  3. Bonjour Eric j’apprécierais pouvoir échanger avec toi par email car je me pose plusieurs questions. Je ne sais pas vraiment a qui je peux m’adresser car personne dans mon entourage ne maitrise les plateformes asiatique, mais apres avoir lu attentivement ton article je pense que tu pourrais m’aider.
    Si jamais tu penses avoir le temps de discuter avec moi, envoi moi un email a mon adresse : [email protected]
    Et merci pour toutes ces informations précieuses.
    Bonne journée.

  4. Hi, am ordering made-to-measure wall paper from tabao n the seller told me the packaging length of the parcel will be 2.6m Long (rolled up).

    Is there any limit to the sizes for shipping it over to Singapore?

  5. Hi Eric !
    Just want to ask , I multiple check outs on taobao , when it reaches the warehouse can I still consolidate them? Will the shipping cost be doubled?

  6. Hi! Just wondering do people usually get charged for duty? Cus I know with aliexpress they dont and a lot of other sites will mark as gift?

    Thank you!

    1. many aliexpress sellers know how to avoid the duty, they usually will declare your parcel at a very low value. but the Taobao official forwarder will not do this for you, they will use the true value as the declared value.

  7. Eric, thanks for your post. Need your help the solve the issue. Currently my package is in the local warehouse but due to high cost of oversea shipping fee I would like to the cancel the shipment so that they can stop charging me the unnecessary storage fee (1 yuan/day). How to cancel/give up the shipment from taobao/warehouse? Try to delete from “One-click package settlement” page but it still go into the recycle bin. Please help.

    1. HI Tim

      I remember there is an option that you can choose to discard your parcel.

      so try to submit your parcels to see if there is an option like this.

      or you can just return your items to the seller to get a refund.

  8. Hi Eric,

    I ordered items using the taobao air offical service. My items consolidated together is around 7kg. Can you explain to me why the cost is around 850Yuan? I don’t seem to understand why it cost so much.

    Really appreciate your assistance.

  9. hi eric, thank you for the guide. I have a question, i’ve bought 20 separate package and it has reach taobao warehouse. however only 1 successfully put into storage, the other 19 were rejected by warehouse. The successful package stated i need to merge the parcel and pay the freight, but kinda lost on how to do it, do you have any idea how do i do this?

    Thank you in advance for your help!

  10. Hi,

    I have purchased a bag from Taobao recently and was shock to see the weight is 4.81kg. The seller told me the parcel weighs only 0.78kg and the size is 上宽:31cm,下宽:32cm,高度:23cm,厚度:10.5cm. Are u able to advise me on this?

    1. did you contact the forwarder? they can reweigh the parcel if you request.

      also if you think the shipping fee is high, you can return it to the seller.

      1. Do they have a set time before u can reject the item due to expensive shipping? What is “delay receiving goods” function do? Also taobao calculates by the nearest 1kg vs proportionally? Many thanks in advance

  11. Lifesaving post! The thing is, I never get a chance to calculate my shipping first. Will get a shock of my life? As indicated on the Taobao page, oversea shipping to my address is supposedly 51 yuan. I take it as indicative?

  12. hi do they ship EVERYTHING other than the items u stated? because i asked some sellers whether they do ship to sg and many just replied that they dont and im not sure what that mean? i cant purchase from that shop? or do they mean they dont directly ship to sg and they do not know about the subsequent shipping from the warehouse? thanks

    1. most sellers dont know taobao offer shipping service to your country and they dont have to know because they only have to ship items to forwarder China warehouse.

      the forwarder will ship parcels to you.

  13. Hi, I ordered my first taobao order and from a seller but some item could not be air shipped. Hence, I ordered separately via air shipment and sea shipment. The air shipment order has arrived in the warehouse and is ready to be consolidated but the sea shipment status was ”Courier has been signed but not your package has been deposited” tho the seller sent out the 2 orders together. Pls advise what to do… Thanks!

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