Taobao Global Direct Shipping: Review and Guide

Taobao Global Direct Shipping(直送) is a Taobao official forwarding service.All you need to do is checkout all items in your shopping cart at once, select “Taobao Direct Shipping(直送)” and make payment, sit back and wait for your parcel to be delivered directly to you without having to undergo a consolidation process at the forwarder warehouse.

The biggest advantage of this service is you only have to make one-time payment including domestic + international shipping fee, so you won’t need to consolidate your orders and make any second payment – Fast and easy! Save time save money!

1. Who can use this service?

Taobao Global Direct Shipping(直送) currently supports 6 regions,which are:

  • Australia
  • Malaysia
  • Singapore
  • Hong Kong
  • Macau
  • Taiwan

If you are from the above areas,you will see this option when placing order.

2. taobao direct shipping cost:

Below is a list of the shipping cost using Taobao direct shipping,for some regions,you can choose to deliver to your door or pick up yourself somewhere.

If you are from Hong kong,they will also charge a 20HKD delivery fee for residential or remote address.

taobao direct shipping cost

3. how to use taobao direct Shipping

Step 1

Make your order by selecting “Buy Now” or “Add to Cart”. If you are making multiple orders, it is recommended that you choose “Add to Cart” to consolidate all your items and make a lump-sum payment.

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After clicking “Add to Cart” you will be told that the item has been successfully added, click “Proceed to Checkout” to consolidate all your items and make payment.

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Step 2

Select the items that you want to consolidate, click “Checkout”.

Tips: Consolidation in shopping cart – you can only consolidate items listed on this page.

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Step 3

After clicking “Checkout” you will enter the “select delivery address” page. Please select your delivery address.

Tips: You may click on the upper right to “use a new address” and “manage delivery address”.

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After confirming the address, click “Next(下一步)” to confirm the direct shipping method.

Tips: You can see the domestic shipping fee and international shipping fee clearly shown on the right. It’s convenient! It’s money-saving and trouble free!

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After confirming the shipping method, your selected items will be listed at the bottom of the page, along with the total amount to be paid.

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Check the item information, amount, etc. and click “Submit Order(提交订单)” to enter the payment page.

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Note: Certain products which are not eligible for Taobao Direct Shipping will be shown under the “Submit Order” button. These items will not be included in the calculation of the total amount!

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Step 4

After clicking “Submit Order” you will enter Alipay payment page.Check and verify all order details, and then select your payment method.

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After making the payment, you may go to “Purchased Items” to check the order details. Don’t forget to check the delivery status very closely!

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177 thoughts on “Taobao Global Direct Shipping: Review and Guide”

  1. Stephanie

    Hello Eric,

    This is my first time using Taobao and I’ve been using your instructions as a guide.
    I was hoping you could help to clarify something- I’ve used the Taobao Global Direct to ship to Singapore.

    All items have been received and stored by Taobao’s warehouse 5 days ago but as of yet, it has not been shipped. Status says: 等待出库.

    May I ask if this normal?

    Thank you so much!

    Reply
  2. Carissa

    Hi Eric,

    Has the direct shipping option been removed from Taobao (from Singapore here)? It is no longer reflected as one of my shipping options (only consolidated shipping is shown). Thanks a lot!

    Reply
  3. Ailin

    Hi eric. Want to enquire the global direct shipping limmit weight and size is for one item or is for consolidate item? Meaning the consolidate total item could not excced the weight and size limit?

    Reply
  4. Lim

    Hi Eric, your site is useful and most appreciated, however, im not too sure about this. my total purchase is 2200 and the shipping fee to malaysia is written 28 and displayed a total of 2228. Is there any other charges other than this or this is the net price i pay?

    店铺合计(含运费)： ¥2200.00
    海外段运费： ¥28.00
    宅配(淘宝直送)： ¥28.00
    实付款Order Total： ¥ 2228.00

    Reply
      1. Lim

        if it is not accurate, is it a big difference? the total weight for this item is 55kg. How do i pay if they revised the price? Do I pay them when the shipments arrived or pay via the taobao’s apps?

        Reply
          1. Lim

            Hi Eric, it says the shipping fee is valid for items below 60kg and height below 130cm. Will they still reject shipment if the item is still under these condition? Thank you very much for taking time to reply.

  5. Camilla

    Thank god for this site! Just wondering, I submitted my order on my desktop and selected payment method (my MASTER card). However, there was and error with payment and they redirected me to my alipay account and under the remarks for all my items “等待付款”. Thn I tried paying once again through my mobile Taobao app and there was an error again but this time there was a pop up that says “信用卡可用额度不足，请更换其他付款方式”. Checked my credit card limit and it is $2000SGD and my total buy is only $700SGD. Do you perhaps have a solution?

    Reply
  6. Alex

    Hi Eric,

    Just wanted to confirm you on the below:-

    1) Say if i go with Taobao Global Direct Shipping, does it consolidate all the items from different sellers at the warehouse before it shipped out to the international destination?

    2) What is the holding period of the items in the warehouse? i have ordered 5 items from different sellers. All 4 items have reached the warehouse except for one which has not been shipped by the seller

    3) There is this option to confirm receipt in the account page. Do i need to confirm it?

    Reply
  7. george

    Hi Eric, i am planning to get a Car OBD reader adapter from taobao…is this consider as ekectronic? It allowed me to complete the purchase but i m not sure if it will face any issues.
    Also what will happen if my parcel exceeded the size allow?
    Ty

    Reply
  8. Eileen

    Hi Eric,

    Can I not use Taobao Global Direct Shipping and ask for a refund of the fees charged since I’ve already contacted SF Express and they will be doing the delivery for me? Reason is because the seller was initially not willing to send to Singapore. It was only after I told them that I will use SF Express then they are willing to transact with me.

    Thanks for your help in advance 🙂

    Reply
    1. Eric

      you can cancel your current your order and place a new order.actually you don’t have to contact the seller about the shipping.the seller only have to ship items to taobao forwarder warehouse in China,they don’t have to ship abroad.

      Reply
  10. Jane

    Hi Eric, when I’m at the cart out page, there’s only consolidated shipment and direct shipment by seller. I can’t seems to find the global direct shipment option!

    Reply
  11. TAE

    Hi Eric, what is a warehouse? Is there an address I have to add for warehouse if I am using global direct shipping? I thought it would straightly come to my country’s address not through warehouse??

    1. SO it’s I write my address as Hong Kong
    2. Items go to the warehouse (but don’t have to pay more for the warehouse sending it to my place right?)
    3.Then items come to my country’s adress

    Reply
    1. Eric

      if you use global direct shipping,you don’t have to add an address for it,items will be sent directly to your HongKong address.and yes,you don’t have to pay more for the warehouse if you use global direct shipping.

      Reply
  12. Cfxt

    I just wanted to leave a comment that you’re so awesome to do all these tutorials and answer all the questions people leave behind even though you’re not exactly affiliated or earning from all these. kudos!!

    Reply
  14. Neil

    Hi eric,

    My package is stucked in Taobao warehouse, The seller said it is already signed but its been a week now and the tracking is not moving, the seller said they dont know the phone number of taobao warehouse so they cannot contact them, what should I do next? Thanks a lot!

    Reply
  15. pengat

    hi eric,

    do u know what this mean?
    why my package been store in the warehouse
    im purchased using taobao global direct shipping.

    若快递公司未经您允许将包裹放置在智能快件箱（即自提柜）中，您有权拒收。[?]
    发货方式： 快递
    物流公司： 韵达快递
    运单号码： 3956010151735
    物流跟踪：
    2017-04-01 10:33:15您的订单开始处理
    2017-04-01 11:16:32您的订单待配货
    2017-04-01 11:35:28您的包裹已出库
    2017-04-01 20:10:50在广东海丰县公司进行揽件扫描
    2017-04-01 20:58:50在广东海丰县公司进行下级地点扫描，即将发往：广东东莞网点包
    2017-04-02 03:24:04在分拨中心广东东莞分拨中心进行称重扫描
    2017-04-02 03:53:03从广东东莞分拨中心发出，本次转运目的地：广东东莞沙田公司
    2017-04-02 08:19:59在广东东莞沙田公司进行派件扫描；派送业务员：中通中集仓；联系电话：13757398149
    2017-04-02 11:11:44您的包裹已由中通集运仓库签收
    2017-04-02 11:11:44您的包裹已在中通集运仓库正常入库

    Reply
      1. pengat

        i have 2 item in the same order but another one has been delay because stock issue & has been notify by seller.do you know how can i proceed the delivery for this item first without have to wait for the other one?who should i contact to proceed?

        Reply

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