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Taobao Global Consolidation and Shipping

Taobao Global Consolidation and ShippingTaobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.It currently supports six countries which are USA,Canada, Australia,New Zealand,Singapore and Malaysia.

How much does the shipping cost

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
USA JCEX Jiacheng International UPS 110 26 Single Side: ≤80cm
Total: ≤150cm
32kg
JCEX Jiacheng International USPS 82 22 Single Side: ≤152cm
Total: ≤274cm
30kg
Zhongshan courier EMS/DHL 105 25 Single Side: ≤120cm
Total: ≤200cm
30kg
Canada JCEX Jiacheng International UPS 112 26 Single Side: ≤80cm
Total: ≤150cm
32kg
Zhongshan courier USPS/DHL 115 26 Single Side: ≤150cm
Total: ≤300cm
30kg
Australia ZTO/COE/秀驿物流/中通 Toll 85 26 Single Side: ≤150cm
Total: ≤220cm
30kg
4PX Toll 85 28 Single Side: ≤105cm
Total: ≤185cm
20kg
佳成JCEX Jiacheng International Toll 75 20 Single Side: ≤80cm
Total: ≤150cm
80kg
New Zealand ZTO/COE/秀驿物流/中通 Toll 106 29.5 Single Side: ≤150cm 30kg
4PX Toll 110 30 Single Side: ≤120cm
Total: ≤200cm
20kg
Singapore 4PX Singapore post 43 12 Single Side: ≤120cm
Total: ≤200cm
30kg
popstation 43 12 ≤37*42*61cm 30kg
PRouter PRT Express 27 10 Single Side: ≤120cm
Total: ≤300cm
80kg
中通DPEX DPEX 39 11 Single Side: ≤80cm
Total: ≤120cm
30kg
递壹时DEX MSC Delivery 28 11 Single Side: ≤80cm
Total: ≤150cm
80kg
West Malaysia PRouter PRT Express 23 10 Single Side: ≤150cm 80kg
DEX MSC Delivery 24 10 Single Side: ≤80cm
Total: ≤150cm
80kg
4PX Airpak Express 35 14 Single Side: ≤120cm
Total: ≤200cm
30kg
ZTO/COE/中通秀驿 SKYNET 32 11.5 Single Side: ≤150cm
Total: ≤220cm
60kg
East Malaysia PRouter PRT Express 35 16 Single Side: ≤150cm 80kg
DEX MSC Delivery 34 15 Single Side: ≤80cm
Total: ≤150cm
80kg
4PX Airpak Express 43 21 Single Side: ≤120cm
Total: ≤200cm
30kg
ZTO/COE/中通秀驿 SKYNET 41 18 Single Side: ≤80cm
Total: ≤120cm
60kg
Sources: Taobao.com ,Data is current as of May 11, 2016.

Tips:

1.  If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment. Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

2.  If this is the first time you are using the shipping service, or should you encounter any problems during your use of the service, please consult with the forwarder’s customer service via aliwangwang by clicking on the forwarder’s name in the form below.

3.  If you are unable open the aliwangwang after clicking on the forwarder’s name, please click here to download aliwangwang and login using your Taobao ID. You can then connect instantly with the forwarder’s customer service.

How Taobao Consolidated Shipping Works

“Taobao Consolidated Shipping” is a two-stage shipping process, whereby the shipping fee is to be paid by two steps.

  • Stage 1: From seller to China forwarder’s warehouse
  • Stage 2: From China forwarder’s warehouse to buyer

the following is a step-by-step tutorial on how to use Taobao Global Consolidation and Shipping:

Stage 1: From seller to China forwarder’s warehouse

Step 1: When making an order, please select or add a new address at the shipping address section, and then choose “Taobao Cargo”.

taobao cargo

Step 2: Click “modify” to  choose your preferred forwarder based on their pricing and service standards.

modify

 

Step 3: After confirming your selection, proceed to payment and complete your order.

Stage 2: From China forwarder’s warehouse to buyer

Step 1: After settling the payment, check the shipping status from “Purchased Items(已购买的宝贝)”. When the “Pay for international shipping(支付转运费)” button appears, click it.

zhifu

Step 2: Click “Orders to be consolidated(添加合并)” to select products that you want to consolidate.You’d see the number of days of  free storage(仓库免租还剩) you have left for each package.

cons11png

The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place. After confirmation, click “Consolidate Items(合并订单)”.

cons22

Step 3: After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Step 4: Now Stage 2 shipping fee payment settled. Check the status closely and wait for your parcels.

Notes:

The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged RMB1 per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Frequently asked questions

1) I have made my orders through consolidated shipping, but why have I not received my parcel?

After making your orders, and when the products have reached the forwarder, you’ll need to make a payment to the forwarder before the goods can be delivered to you. You can track your parcels at “Manage Consolidated Shipping” on the right of Taobao homepage, consolidate your orders and pay for the shipping fee.

2) Will I receive any notification when my parcel reaches the forwarder’s warehouse?

Yes. You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

3) How can I contact the forwarder?

here is the list of their contact information.

Forwarder
Online Chat
Aliwangwang
Telephone
4px
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0755-23238333
PRouter
12.JPG
blob.png
0755-27564249
中通DPEX
12.JPG
blob.png
00852-55110053
00852-39052687
00852-39052688
00852-39052689
Zhongshan courier
12.JPG
blob.png
86+0760+88610061
递壹时DEX
12.JPG
blob.png
None
JCEX Jiacheng International
12.JPG
blob.png
None

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

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133 Comments on "Taobao Global Consolidation and Shipping"

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Yap Shao Ting
Guest

Hello, is the total amount of money 确认送货方式&收货地址 page, the total price of my items, or just the shipping fee?
I already paid $60+ during first payment and now this is $50+…

Yada
Guest

I just see my order can’t ship to international However I tell them I will use Chinese forward but still can’t and my order I paid already,so how can I get my money back ???

Jennifer
Guest

Hey Eric ,I encounter a problem when paying for the shipping fee,It says my visa cannot be use to pay ,but its the same visa I use for paying the goods.

Jake P
Guest

Hey Eric I ordered a package on 11/7 and have been seeing “LAX clearance in progress” for 8 days now and and no updates. I am doing shipping to the USA and have shipped 3 times with no problems, I’m not sure if it is because of 11.11 delays or something or customs, please let me know I am a bit worried.

Elise
Guest

Hi, Eric. Your post was a great help in kickstarting my first Taobao purchase. However, I encountered a small issue. I paid for all the goods & the direct shipping fees. I received news this morning that a shirt was out of stock. How do I replace the same shirt from another seller and include it in the same shipment without extra charge?

Emi
Guest

Hi Eric,
I am having the same issue as the person above, where at the cargo page one of my items is translated as “contraband” and “abnormal storage”. There is a button that translates to “handling exceptions” but I do not know what to do. Is there a way for me to get my items or money back? I do not understand how they are contraband; it must be a mistake. Thank you!

Shibe
Guest

Hi I was wondering if there is a difference between 佳成-UPS and US UPS because I can’t seem to track my code on UPS website but I can track code on 佳成 website. So are they two different company?

Bee
Guest

Hi Eric. Thank you for continuously answering questions.
I have a question. Once I pay the freight forwarding fee, will it immediately ship? I still have around 15 days of free rent period in the warehouse, but I have 2 days to pay the freight forwarding fees. However, one of my parcels has still not arrived at the warehouse.

Spencer
Guest

Hi Eric:
I had electronics shipped using JCEX/Jiacheng but it turns out that they cannot ship it overseas. Is there a way to send the items back to the seller, but then have the seller ship it through EMS?

Would this require contacting the seller?

Thanks.

Joshua Alcantara
Guest

My item was shipped to the Jiacheng warehouse but then the seller agreed to a refund. Anyone know how I can get the items back to him from the warehouse so I can get my refund?

Mat
Guest

Hi Eric!

I ordered some cloths from taobao to the USA using UPS for the overseas shipping. The item got to my town and is out for delivery, but it keeps saying “Delivery Fail”. Do you know how I can get the UPS tracking number so I can call UPS and ask them what is happening?

Thanks

Guest
Guest

Hi Eric,

I recently received my order from TaoBao. But… only half of the things I order was in that one box that arrived… I bought items from 2 different sellers and this one box contains a mix of items from both sellers. I consolidated and payed for the shipping but not sure where the 7 items are… I also checked the waybill number and it is just one box… Please help!

Spencer
Guest

Hi Eric: the main TaoBao page shows that the warehouse received my package:
comment image

However, when I try to send it overseas, it gives me an error, saying it’s a “special package”?comment image

If I try to check the package details, I also get an error:comment image

How can I fix this, or (apparently) contact someone at JCEX to fix this?

Spencer
Guest

Hi, the status of my parcel is 快件已签收, 订单详情 (received), but the red button to ship says “处理转运”. When I click on it and go to consolidation, I get the error “入库异常, 特货” and cannot ship. What do I do?

11 days, 9h left. Thanks!

May
Guest

hi, the status of my parcel is 已签收,签收人是国际部集货仓. it has already been 7 days. any advice on this?

Amber
Guest

Hi, I just bought a mat which is 185cm x 120cm x 2cm using DEX. Will it get rejected? Should I cancel it? If so, which courier should I use to Malaysia?

Fred
Guest

Hi Eric,

I was wondering does Taobao send items to Russia also?
If not how can I do that?

Thanks in advance
Fred

James
Guest

I am trying to order liquid from Taobao International and have it shipped to the US. They have restrictions on shipping the liquid from China and will not ship directly to the US.

Is there a forwarding company that will consolidate, repack and ship that you suggest personally, due to it’s success rate. I have a Taobao account already, but I can have someone order it for me as well.

Sam Kim
Guest

Hi Eric,

Why does your table say, orders to Canada are delivered from Zhongshan warehouse by USPS/DHL? Are they delivered to USA first, cleared by USPS at Canada border, and delivered to receivers in Canada by DHL? Otherwise, I doubt DHL won’t charge they usual Customs Clearance and Service fees, plus local Customs Tariffs and taxes to the receiver.

Sam Kim
Guest

Hi Eric,

Is there aliwangwang version with English interface and menus? I tried International version from Alibaba site, but it doesn’t support many Taobao features. I end-up by manually editing files with menu options after program install. Do you know a better way to deal with it?

Also, the exchange with sellers via aliwangwang is not translated to English automatically. Do you know how to integrate Google Translate feature into aliwangwang? May be there are aliwangwang mods posted somewhere on China forums?

Dillon
Guest

Hi,
I’m in the US, I just ordered four pieces of clothing using Zhongshan courier and I was about to pay for the overseas shipping but it said my package was 18.9kg. Pretty sure that the package shouldn’t weigh this much. Should I message the courier service or the seller regarding the issue?
Thank you

Dillon
Guest

so the support from the courier messaged me this “请您在阿里旺旺联系我 中山EMS06 2元链接:http://item.taobao.com/item.htm?id=41762558051&spm=2014.21600712.0.0 中山EMS06 联系商家可以联系我” not sure what im supposed to do with the link

esch
Guest

Hi Eric,

The item arrived at the warehouse, but the only shipping option available is UPS. How can I change the shipping option to EMS?

afiq
Guest

hello eric, im from malaysia, i have a problem buy item from taoboa, they are problem like that,
Your package abnormal
There was a problem with your package. Click here to contact Forwarder.
Parcel storage exception. Abnormal: 83 * 53 * 43cm,

On Oct-12-2016 Wed. 11:07:39 [Chinese] [City] shipment has arrived Dongguan, Guangdong transit center
11:56:52 [Chinese] [City], Dongguan, Guangdong transit center has been issued
13:54:58 [Chinese] [City] main city, Guangdong Dongguan Shatin service sending pieces of members: 13757398149 pass the collection bin is for you to send pieces
15:05:54 [Cargo] in your package has been shipped through the warehouse receipt set
18:58:22 [package] Cargo storage exception. Abnormal: 83 * 53 * 43cm

how can i do, please help me

Ron
Guest

Hi Eric, I have a quick Q,

do you know if you buy things from two different sellers, can the items be shipped together or is it forced to be separate (like tenso/buyee)? Thanks!

namelessmon
Guest

Hi Eric, regarding ‘Stage 2: From China Forwarder’s Warehouse To Buyer

Step 1: After settling the payment, check the shipping status from “Purchased Items(已购买的宝贝)”. When the “Pay for international shipping(支付转运费)” button appears, click it.’

How come my (支付转运费)” button didnt appear? How do i checked whether i chose the consolidated taobao cargo? If not what do i do?

Jim
Guest

Hi Eric,

I am attempting to purchase a handwash liquid from Taobao Global. I can go through the entire process, but I am unsure if they will ship to the US and how to get it shipped to the US if they do not. Please assist.

Seth
Guest

Hi Eric,

I have ordered something using TAOBAO and have been following the tracking. However, I just received this tracking update: 【中国】[中山市]中山南头派件员:姚一江 18938788977正在为您派件 Could you tell me what this means? Thank you!

Jo
Guest

The seller said she is unable to send the parcel to my Singapore address as it is in English. How am I going to translate the address to Chinese? I read your post that there are 2 stages in ordering. But I have already placed order without the Taobao Cargo. Am I able to make any changes now in order to consolidate the order for shipment?

KC
Guest

Hi Eric,

Can you help me? I received this message from Taobao tracker, “【集运】很抱歉,您的包裹因不可转运原因无法正常入库,请速与佳成集货商联系”.

Nicole Berryhill
Guest
Hi Eric! I recently sent you a message explaining this issue but I decided to comment also. Last night all of my items except one arrived at the warehouse and when i went to check the freight settlement the shipping was a whopping 178 yuan for a parcel that weighed 1.816 kg. I’ve purchased from Taobao 3 times now with no issues and the last parcel order i made weighed 2.5 kg and the shipping was only 156 yuan. Also, the first 1.0 kg price has suddenly jumped from 85 yuan to 90 yuan since yesterday. Also, instead of the usual 22 yuan per 0.5 it is now apprently 44 yuan. My attempts to get in contact with a customer service representive has been unsuccessful. I tried to use the live chat option you listed here on your blog but it said that it was unavailable. I also tried to… Read more »
Kris
Guest

Hi Eric. I was wondering what the difference is between doing Taobao Cargo and “contact the seller shipped”? I have only purchased from taobao once with the cargo option and I really didn’t expect the price for shipping to equate to $12 for a $5 item. I was wondering if the “contact the seller shipped” would be any different? Thanks!

Shogo
Guest

Hi,

i ordered from taobao on oct 5th and the tracker hasn’t moved since Oct 8. It just says “【中国】[中山市]中山南头派件员:姚一江 18938788977正在为您派件” and it hasn’t arrived at the warehouse. What does this mean? What should I do?

Syahril
Guest

Hi Eric,

After made payment for International shipping Fees. if there any charge need to pay?

Stephanie
Guest

Hi,
What are the payment methods for the consolidated shipping? My friend told me that only could use Alipay for the shipping fee. Can I use visa or master? I don’t have money in my Alipay account. If yes, how can I top up my account?

Ammar
Guest

Hi @Eric I have payed for my shipment (I think, I got charged) Can you tell me if it is supposed to look like this in my order management http://prntscr.com/cfs7rt if so, what do I do now. Do I just wait?

Thanks!

Darina
Guest

Hi Eric,
can i buy goods directly from taobao when i live in Slovakia? What kind of taobao shipping can i use? Or do i have to shop only with taobao shopping agent? Thank you for your help 😉

Giji
Guest

Hi Eric,

I have always purchase and receive my stuff in the USA without any issues. Sitting at the custom for 2 days then UPS will deliver to my house. Except this time, even UPS cannot pick up the package from the airport. The status says “Technical Issues at LAX” What are the reasons? UPS can’t explain to me and I have been contacting JEX for 2 days. No answer.

Thanks Eric 😉

C.
Guest

Hi Eric,

JCEX mixed up my order and I received someone elses package. JCEX contacted me yesterday to exchange phone numbers between us, and now I have to ship the package to Australia and she ships to me.

She told me that JCEX can reimburse for the shipping cost, but I don’t know how to ask them about it. The warehouse never told me they can reimburse in case of shipping mistakes like that.

What do I need to provide them?

wai yee
Guest

Hi, eric

After consolidation & make 2nd time payment of shipping to Malaysia,

How I can trace my parcel? I use Prouter

Thank you.

Ashley
Guest

Hey Eric, I’m from the USA and my package already left to my country however it has been stuck at LAX for 5 days. It says LAX Clearance In Process and I’m not sure if it will reach my address before my time is up. I already extended the time and have roughly 4 days left. I’m using Jiacheng -UPS. The package is less than 5kg and only contains a costume and wig.

cel
Guest

I selected JIACHENG INTERNATIONAL JCE at the initial checkout but when i got to the consolidation stage it was automatically set as 4PX and i cant seem to change it, i picked JCE because it was cheaper but now its set as 4PX please help 🙁

JJ
Guest

Hi Eric,

I’m at the point with a timer countdown. 4 more days. There’s a main part of the passage that says “如果您已收到货,且对商品满意,您可以 确认收货 打款给卖家”. Translating seems to ask me to confirm if i have my order.

And then there’s the tracking. This is the last part: 您的包裹已在中通集运仓库正常出库 . That’s like 5 days ago. What do i do here? This is direct shipping. I don’t see any button to pay them.

Thanks in advance

JJ
Guest

Sorry, to be clear, i’ve not receive my order yet. So I’m not sure if i should comply with the part that says: 如果您已收到货,且对商品满意,您可以 确认收货 打款给卖家

JJ
Guest

Thanks! However, how do i track my package. It’s been 5 days at the status of 您的包裹已在中通集运仓库正常出库. What do I do?

JJ
Guest

Eric, thanks for your reply. My package came today. What a coincidence. Thanks again for all your help

Va
Guest

Thank you for writing such a detail guide.
Can you explain what the ‘countdown’ is above the 支付转运费 button?
For one of my item it say “还剩1天17时”. Is this time left to consolidate my packages? The item still has 15 free days left at the warehouse, so I’m left confused :/

Much thanks.

Ivan
Guest

Hi, I’m from Malaysia and I currently I ordered 2 items from TaoBao and each item only have 0.7kg, 2 items will be 1.5kg. But TaoBao listed the weight is 4.65kg which is base on dimension to calculate. I feel that is wasted my money to pay for extra shipping fees. Want to ask is there any method can ship by KG instead of dimension? Or any alternative way to ship rather than use TaoBao shipping agent?

Thanks!

Jay
Guest

Hey buddy,

One question I think wasn’t really raised. I’m from Malaysia and I’m wondering how long it’ll take for items to arrive from warehouse. An estimated figure will be good. And for sensitive items, would customs clearance be done for us? Are there charges?

H Y Low
Guest

there are 3 items i want to buy. I accidentally left 1 item out. I want all to be bought at same time. What should I do now?

Safin king
Guest

what the fuck… support my current city

Yuki
Guest

hai im from malaysia and i am a frequent user of taobao and this is the first time i am in trouble bcs i didnt read the 体积限制 and my items are 1.85 height and 1.2 width which is a 窗帘. and now it is rejected by the warehouse (i use 4px) bcs of the limit. so how what can i do? the other forwarder is around the same 体积限制 too. so should i use the direct shipping or how? pls help me T.T

tannoy lai
Guest

Hi,
I ordered a couple of items to be consolidated and sent to Australia, however one of the items (a pair of table tennis shoes) is listed as 1.9kg which seems very heavy for this item (I was expecting 1kg). What can I do? Also once the items have arrived at the warehouse for consolidation, can I return items back to seller?

Fluoride
Guest

Hi may i know which method of shipping is most recommended?? Direct shipping or consolidation shipping?? In terms of shipping cost? Thanks.

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