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Taobao Global Consolidation and Shipping

Taobao Global Consolidation and ShippingTaobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.It currently supports six countries which are USA,Canada, Australia,New Zealand,Singapore and Malaysia.

How much does the shipping cost

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
USA JCEX Jiacheng International UPS 110 26 Single Side: ≤80cm
Total: ≤150cm
32kg
JCEX Jiacheng International USPS 82 22 Single Side: ≤152cm
Total: ≤274cm
30kg
Zhongshan courier EMS/DHL 105 25 Single Side: ≤120cm
Total: ≤200cm
30kg
Canada JCEX Jiacheng International UPS 112 26 Single Side: ≤80cm
Total: ≤150cm
32kg
Zhongshan courier USPS/DHL 115 26 Single Side: ≤150cm
Total: ≤300cm
30kg
Australia ZTO/COE/秀驿物流/中通 Toll 85 26 Single Side: ≤150cm
Total: ≤220cm
30kg
4PX Toll 85 28 Single Side: ≤105cm
Total: ≤185cm
20kg
佳成JCEX Jiacheng International Toll 75 20 Single Side: ≤80cm
Total: ≤150cm
80kg
New Zealand ZTO/COE/秀驿物流/中通 Toll 106 29.5 Single Side: ≤150cm 30kg
4PX Toll 110 30 Single Side: ≤120cm
Total: ≤200cm
20kg
Singapore 4PX Singapore post 43 12 Single Side: ≤120cm
Total: ≤200cm
30kg
popstation 43 12 ≤37*42*61cm 30kg
PRouter PRT Express 27 10 Single Side: ≤120cm
Total: ≤300cm
80kg
中通DPEX DPEX 39 11 Single Side: ≤80cm
Total: ≤120cm
30kg
递壹时DEX MSC Delivery 28 11 Single Side: ≤80cm
Total: ≤150cm
80kg
West Malaysia PRouter PRT Express 23 10 Single Side: ≤150cm 80kg
DEX MSC Delivery 24 10 Single Side: ≤80cm
Total: ≤150cm
80kg
4PX Airpak Express 35 14 Single Side: ≤120cm
Total: ≤200cm
30kg
ZTO/COE/中通秀驿 SKYNET 32 11.5 Single Side: ≤150cm
Total: ≤220cm
60kg
East Malaysia PRouter PRT Express 35 16 Single Side: ≤150cm 80kg
DEX MSC Delivery 34 15 Single Side: ≤80cm
Total: ≤150cm
80kg
4PX Airpak Express 43 21 Single Side: ≤120cm
Total: ≤200cm
30kg
ZTO/COE/中通秀驿 SKYNET 41 18 Single Side: ≤80cm
Total: ≤120cm
60kg
Sources: Taobao.com ,Data is current as of May 11, 2016.

Tips:

1.  If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment. Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

2.  If this is the first time you are using the shipping service, or should you encounter any problems during your use of the service, please consult with the forwarder’s customer service via aliwangwang by clicking on the forwarder’s name in the form below.

3.  If you are unable open the aliwangwang after clicking on the forwarder’s name, please click here to download aliwangwang and login using your Taobao ID. You can then connect instantly with the forwarder’s customer service.

How Taobao Consolidated Shipping Works

“Taobao Consolidated Shipping” is a two-stage shipping process, whereby the shipping fee is to be paid by two steps.

  • Stage 1: From seller to China forwarder’s warehouse
  • Stage 2: From China forwarder’s warehouse to buyer

the following is a step-by-step tutorial on how to use Taobao Global Consolidation and Shipping:

Stage 1: From seller to China forwarder’s warehouse

Step 1: When making an order, please select or add a new address at the shipping address section, and then choose “Taobao Cargo”.

taobao cargo

Step 2: Click “modify” to  choose your preferred forwarder based on their pricing and service standards.

modify

 

Step 3: After confirming your selection, proceed to payment and complete your order.

Stage 2: From China forwarder’s warehouse to buyer

Step 1: After settling the payment, check the shipping status from “Purchased Items(已购买的宝贝)”. When the “Pay for international shipping(支付转运费)” button appears, click it.

zhifu

Step 2: Click “Orders to be consolidated(添加合并)” to select products that you want to consolidate.You’d see the number of days of  free storage(仓库免租还剩) you have left for each package.

cons11png

The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place. After confirmation, click “Consolidate Items(合并订单)”.

cons22

Step 3: After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Step 4: Now Stage 2 shipping fee payment settled. Check the status closely and wait for your parcels.

Notes:

The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged RMB1 per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Frequently asked questions

1) I have made my orders through consolidated shipping, but why have I not received my parcel?

After making your orders, and when the products have reached the forwarder, you’ll need to make a payment to the forwarder before the goods can be delivered to you. You can track your parcels at “Manage Consolidated Shipping” on the right of Taobao homepage, consolidate your orders and pay for the shipping fee.

2) Will I receive any notification when my parcel reaches the forwarder’s warehouse?

Yes. You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

3) How can I contact the forwarder?

here is the list of their contact information.

Forwarder
Online Chat
Aliwangwang
Telephone
4px
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0755-23238333
PRouter
12.JPG
blob.png
0755-27564249
中通DPEX
12.JPG
blob.png
00852-55110053
00852-39052687
00852-39052688
00852-39052689
Zhongshan courier
12.JPG
blob.png
86+0760+88610061
递壹时DEX
12.JPG
blob.png
None
JCEX Jiacheng International
12.JPG
blob.png
None

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

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192 Comments on "Taobao Global Consolidation and Shipping"

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safwan
Guest

Hi. Im from Malaysia. Just to know, why there is some item does not ship internationally? =]

dunni
Guest

hello. must i buy via taobao before using the global consolidation and shipping service?

mimo
Guest

hi do you think taobao 4px can consolidate and ship “mini projector” (home cinema) to singapore?

Zack
Guest

Hi,

May i know if taobao fowarder able to ship power bank/ rechargeable battery / and painting and arts. since Taobao Global direct not been able to ship it.

mimo
Guest
Hi Zack, I can confirm it is not possible to use taobao forwarder to ship power bank/rechargeable batteries/hand phone batteries (lithium) and etc. This means it’s quite unlikely to order tablet, handphone, ebook reader and etc from Taobao even though it is cheaper than Singapore or where you live. For painting and artworks, it is possible. What you need to consider is the type of artworks, the price, the size/dimensions and etc. For e.g. Last time, I really wanted a Buddha/Guanyin statue (65cm, S$130 plus) for its fantastic porcelain sculpture, but I didn’t order it because it is easily breakable, also kinda heavy after extensive bubble wraps and Styrofoams for protections which adds to the shipping fee. Also you gotta make sure the packaging does not exceed 120cm in length. E.g. If a flat framed painting is too wide, big and bulky, they may reject it from entering their warehouse,… Read more »
Cesky Wong
Guest

Hi Eric,

I’d placed an order last week and paid for the items accordingly together with local delivery charges and also the consolidated shipping fees calculated by Taobao. The problem now is I just got a message (whatsapp) and phone call from the shipping forwarder requesting for an additional shipping fees. The reason being given is that the parcel at the warehouse have exceeded the limit by 5 times of the shipping fees that I’ve paid earlier. My question is Taobao should have known the weight and consolidated shipping fees for during when I placed my order not after when I’ve fully paid for all the items. It feels like I’ve been taken for a ride on for this. FYI, the parcel has only 7 items.

Thanks

mimo
Guest

Hi Cesky Wong, that is the first time I have heard it. Something fishy going on, you may wish to nicely ask them to provide photo evidence of each individual weight of “your” parcels to you. It might be possible they mix other parcels into your pile? You might reason with them if your items are just clothes or things that are not possible to be that heavy…? Good luck…

Boopshoot
Guest

Hi! Id like to know the calling the hotline number isit under international call?

Johna
Guest

“Taobao Consolidated Shipping allows consolidation of up to 20 orders” What does this mean? Eric. 20 orders = 20 items or 20 invoices from different sellers?

dzuld
Guest

Hi Bro ,

Need you opinion

how to get lower price for postage ?

Taobao Global Direct Shipping推荐 ¥53.00 for 2 micro sd card
Taobao Global Direct Shipping推荐 ¥41.00 for 4 pair shoes …
But when we pick Global Consolidate and Shipping we dont know total cost postage right ?

Confused at here which one should i go ? Global Direct or Global Consolidate and Shipping ?

Mona
Guest

Hi Eric, I placed an order on January 25 and paid for the item but today is February 8 and still don’t see the option to pay to have my item ship to me to USA. Does it usually take so long for them to ship to the warehouse?

leah
Guest

运费: 海外段 首重 ¥ 90.00/kg 起

what is this mean? do i need to by 90.00kg to get ship to usa???

Thank you for your help

Vinicius
Guest

Hi, send to Brazil?

Will
Guest

Hello my order hasnt moved in 5 days…. where can i track it?? Waybill #

phoebe
Guest

请问我在物流信息里看到已签收可是我还是没收到货物…请问是什么问题呢?

Jen
Guest

Hello, I ordered few items in the first place and forgot to order few more things. Can I place an another order and make all the products ship at the same time even though I placed two different orders?

Shelly
Guest

Hello, how long does the warehouse typically take to send the items internationally? How would you know if there’s a problem at that point..?

AnonDoge
Guest

I don’t believe I had the option to modify my shipping after I sent from the Warehouse Consolidation to Overseas (USA), is this common or did I make a mistake?
Also, it doesn’t specify which JCEX it’s shipping from, it just says “JCEX佳成国际”, again, is this also common? I ended up paying 630RMB for 13 items at 11.818kg – this is my first time ordering directly, just trying to figure out if the shipping price is typical or cheaper than using a shopping service. 🙂

Michael Clowdus
Guest

Greetings eric, I’ve had a package sent in from china, but i forgot to put the Apartment number. I’ve done everything i can to try to contact them but i dont seem to be getting through. How do i contact Jiacheng ups?

Anon
Guest

Hi eric,
Why can’t I change my courier company? Is ZTO/Skynet the only available courier service for taobao cargo right now?

JIN
Guest

Hello, Eric~

Happy new year.

Up to 20 orders could be consolidated as a parcel. Is that means order? not up to 20 items?

I confused.

Please reply.

Thank you.

Ling
Guest

Hi Eric,

There is a “Taobao Direct Shipping”, so does it mean it ship directly to my home address and only 1 payment made at check-out? No Stage 2 payment required right?

Cheryl
Guest

Hi Eric, was trying to make my first stage payment (Stage 1, Step 3) to Taobao but I’m not sure which address I should be using after keying in my credit card information. Should I be using my home address or the China warehouse’s?

KEV
Guest

Will my package be shipped with no problem if it is with DHL at 8kg to USA?

MARK
Guest

there is a 淘宝直送 Taobao Global Direct Shipping. when i checkout with more than 20items it ask me to spilt them up. however when i select 4 of the items and pay for it it still said i have more than bulk up more than 20 items. why is it so and how can i fix this?

Anon
Guest

Hi Eric. Before I’ve even bought the item, it says “近3个月卖往过海外地区”. Does that mean it will ACTUALLY take 3 months to ship from the warehouse to my country?

Si Quan
Guest

对不起,我想问一下。如果我向不同的卖家买东西,我的东西的重量是加在一起的还是一个卖家的商品和另一个卖家的商品是分开来算重量的?

Bella
Guest

Hi Eric. My status showed [Chinese] [Guangzhou] Guangzhou Wang Gang Division faction member Members: 13,002,035,695 weeks Redhill is for you to send pieces since 07/12/16. How to fix this problem?

Ally
Guest

Hi Eric, Do you have the ABX contact?

Yap Shao Ting
Guest

Hello, is the total amount of money 确认送货方式&收货地址 page, the total price of my items, or just the shipping fee?
I already paid $60+ during first payment and now this is $50+…

Yada
Guest

I just see my order can’t ship to international However I tell them I will use Chinese forward but still can’t and my order I paid already,so how can I get my money back ???

Jennifer
Guest

Hey Eric ,I encounter a problem when paying for the shipping fee,It says my visa cannot be use to pay ,but its the same visa I use for paying the goods.

Jake P
Guest

Hey Eric I ordered a package on 11/7 and have been seeing “LAX clearance in progress” for 8 days now and and no updates. I am doing shipping to the USA and have shipped 3 times with no problems, I’m not sure if it is because of 11.11 delays or something or customs, please let me know I am a bit worried.

Elise
Guest

Hi, Eric. Your post was a great help in kickstarting my first Taobao purchase. However, I encountered a small issue. I paid for all the goods & the direct shipping fees. I received news this morning that a shirt was out of stock. How do I replace the same shirt from another seller and include it in the same shipment without extra charge?

Emi
Guest

Hi Eric,
I am having the same issue as the person above, where at the cargo page one of my items is translated as “contraband” and “abnormal storage”. There is a button that translates to “handling exceptions” but I do not know what to do. Is there a way for me to get my items or money back? I do not understand how they are contraband; it must be a mistake. Thank you!

Shibe
Guest

Hi I was wondering if there is a difference between 佳成-UPS and US UPS because I can’t seem to track my code on UPS website but I can track code on 佳成 website. So are they two different company?

Bee
Guest

Hi Eric. Thank you for continuously answering questions.
I have a question. Once I pay the freight forwarding fee, will it immediately ship? I still have around 15 days of free rent period in the warehouse, but I have 2 days to pay the freight forwarding fees. However, one of my parcels has still not arrived at the warehouse.

Spencer
Guest

Hi Eric:
I had electronics shipped using JCEX/Jiacheng but it turns out that they cannot ship it overseas. Is there a way to send the items back to the seller, but then have the seller ship it through EMS?

Would this require contacting the seller?

Thanks.

Joshua Alcantara
Guest

My item was shipped to the Jiacheng warehouse but then the seller agreed to a refund. Anyone know how I can get the items back to him from the warehouse so I can get my refund?

Mat
Guest

Hi Eric!

I ordered some cloths from taobao to the USA using UPS for the overseas shipping. The item got to my town and is out for delivery, but it keeps saying “Delivery Fail”. Do you know how I can get the UPS tracking number so I can call UPS and ask them what is happening?

Thanks

Guest
Guest

Hi Eric,

I recently received my order from TaoBao. But… only half of the things I order was in that one box that arrived… I bought items from 2 different sellers and this one box contains a mix of items from both sellers. I consolidated and payed for the shipping but not sure where the 7 items are… I also checked the waybill number and it is just one box… Please help!

Spencer
Guest

Hi Eric: the main TaoBao page shows that the warehouse received my package:
comment image

However, when I try to send it overseas, it gives me an error, saying it’s a “special package”?comment image

If I try to check the package details, I also get an error:comment image

How can I fix this, or (apparently) contact someone at JCEX to fix this?

Spencer
Guest

Hi, the status of my parcel is 快件已签收, 订单详情 (received), but the red button to ship says “处理转运”. When I click on it and go to consolidation, I get the error “入库异常, 特货” and cannot ship. What do I do?

11 days, 9h left. Thanks!

May
Guest

hi, the status of my parcel is 已签收,签收人是国际部集货仓. it has already been 7 days. any advice on this?

Amber
Guest

Hi, I just bought a mat which is 185cm x 120cm x 2cm using DEX. Will it get rejected? Should I cancel it? If so, which courier should I use to Malaysia?

Fred
Guest

Hi Eric,

I was wondering does Taobao send items to Russia also?
If not how can I do that?

Thanks in advance
Fred

James
Guest

I am trying to order liquid from Taobao International and have it shipped to the US. They have restrictions on shipping the liquid from China and will not ship directly to the US.

Is there a forwarding company that will consolidate, repack and ship that you suggest personally, due to it’s success rate. I have a Taobao account already, but I can have someone order it for me as well.

Sam Kim
Guest

Hi Eric,

Why does your table say, orders to Canada are delivered from Zhongshan warehouse by USPS/DHL? Are they delivered to USA first, cleared by USPS at Canada border, and delivered to receivers in Canada by DHL? Otherwise, I doubt DHL won’t charge they usual Customs Clearance and Service fees, plus local Customs Tariffs and taxes to the receiver.

Sam Kim
Guest

Hi Eric,

Is there aliwangwang version with English interface and menus? I tried International version from Alibaba site, but it doesn’t support many Taobao features. I end-up by manually editing files with menu options after program install. Do you know a better way to deal with it?

Also, the exchange with sellers via aliwangwang is not translated to English automatically. Do you know how to integrate Google Translate feature into aliwangwang? May be there are aliwangwang mods posted somewhere on China forums?

Dillon
Guest

Hi,
I’m in the US, I just ordered four pieces of clothing using Zhongshan courier and I was about to pay for the overseas shipping but it said my package was 18.9kg. Pretty sure that the package shouldn’t weigh this much. Should I message the courier service or the seller regarding the issue?
Thank you

Dillon
Guest

so the support from the courier messaged me this “请您在阿里旺旺联系我 中山EMS06 2元链接:http://item.taobao.com/item.htm?id=41762558051&spm=2014.21600712.0.0 中山EMS06 联系商家可以联系我” not sure what im supposed to do with the link

esch
Guest

Hi Eric,

The item arrived at the warehouse, but the only shipping option available is UPS. How can I change the shipping option to EMS?

afiq
Guest

hello eric, im from malaysia, i have a problem buy item from taoboa, they are problem like that,
Your package abnormal
There was a problem with your package. Click here to contact Forwarder.
Parcel storage exception. Abnormal: 83 * 53 * 43cm,

On Oct-12-2016 Wed. 11:07:39 [Chinese] [City] shipment has arrived Dongguan, Guangdong transit center
11:56:52 [Chinese] [City], Dongguan, Guangdong transit center has been issued
13:54:58 [Chinese] [City] main city, Guangdong Dongguan Shatin service sending pieces of members: 13757398149 pass the collection bin is for you to send pieces
15:05:54 [Cargo] in your package has been shipped through the warehouse receipt set
18:58:22 [package] Cargo storage exception. Abnormal: 83 * 53 * 43cm

how can i do, please help me

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