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How to Buy Directly from Taobao – Updated for 2016

Shopping directly at Taobao.com is an intriguing experience. While more faint-hearted shoppers may never leave the comfort of a taobao agent’s website, adventurous e-consumers will jump at the chance to shop direct.

Direct shopping will save you money. You’ll avoid agent’s fees of up to 10% and you’ll save the domestic Chinese postage for shipment between a seller’s warehouse and your agent’s place. But extra bucks in your pocket isn’t even the best part: a healthy feeling of accomplishment will grow as you maneuver the Chinese e-commerce system.

1. Preparation

1.1 Can I buy from Taobao/Tmall internationally without agent?

Taobao has launched its overseas market website (world.taobao.com) and official forwarding Services(Taobao cargo) specially for  international buyers.This service includes Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. It currently supports the following areas:

Shipping Methods Supported Countries
Taobao Global Direct Shipping Singapore,Malaysia
Taobao Global Consolidation and Shipping USA,Canada, Australia,New Zealand,Singapore,Malaysia,Japan(new)

1.2 Translate Chinese Taobao to English Taobao

the one of the major difficulty you are facing to shop on taobao is the Chinese language. In order to solve this obstacle, you need the Google Chrome to get the single page or the whole website translated into your onw language. Get started now:

1) Install Google Chrome. This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.com shopping. (Unless, of course, you are fluent in reading Chinese.)

This method is far preferable to individual-word translating because you get the big picture. Sure, some of the text may look weird or seem poorly translated, but it’s sufficient to allow you to shop.

2) Open Google Chrome’s settings and search for “translate”. Make sure on the Language Input settings that Chinese (Simplified) is checked for “Offer to translate pages in this language”.


Google Chrome-taobao


Now, any Taobao.com pages you open will automatically be translated into English. Yay! Too easy. (When you mouse-over a translated word, the original Chinese-character set appears. Nice way to learn a new language.)

If you get stuck at a non-translatable section, a good source for instant translation from Chinese -> English ishttp://www.mdbg.net/chindict/chindict.php?page=translate. Just cut and paste the characters into the box.

If you cannot copy & paste to translate, you can install the google translate app on your phone,use your camera to translate text instantly.
or try screenshotting text that was not translated and use http://www.i2ocr.com to translate the actual image.

2. Creating Your Account

Open an account on taobao is very easy because it provides English version of sign up now.I have written another post on how to register a taobao account.just follow the steps you will be able to get your taobao account.

It is advised to to download aliwangwang to communicate directly with the seller and forwarder.here is the download page.

3. Product Search

Browse and shop in the translated Taobao.com site to your heart’s content.Click on a category or an item, and you’ll see a page lay-out similar to this one. Look familiar? taobao item page

Clicking “Buy Now” will take you directly to checkout. If you’re filling a shopping cart, you will need to add a check (√) by your confirmed item(s) to activate the orange “Submit” field.

Some important shopping tips:

  • Refresh your knowledge of the metric system or use a converter to ensure you choose the correct size
  • Before you fall irreversibly in love with an item, check the seller’s rating,you can learn more about seller rating and buyer feedback from this post.
  • Estimated shipping costs from the seller to your address can be viewed on this page by “Freight’ (the Chinese yuan (¥) is worth about $0.16, or  ¥6 to one US$).

If you see the following information:

  • sorry, this item can’t be shipped to your selected address.
  • 該寶貝不支持國際轉運服務,如果您需要購買,請取消國際轉運
  • 该宝贝不支持国际转运服务,如果您需要购买,请取消国际转运

that means Taobao cargo can not ship this item to you.you need to find a taobao agent or your own forwarder.

If you see information like this:

  • 根據所在國法律法規或平臺政策 此項商品限制下單購買
  • 根据所在国法律法规或平台政策 此项商品限制下单购买。

that means you can not buy this item from world.taobao.com.World.Taobao.com has a system to filter products that they think is inappropriate for international buyers to purchase from.if you still want to buy this item,you should try to:

  • Contact the seller,copy the error info to them,ask the seller to give you a new item link with no brand name or minimal product info.
  • Find a taobao agent to buy it for you.

4. Placing Your Order

4.1 Input Your Shipping Address

A weak point in the Taobao.com purchase path is the Chinese-language-only, non Google-translatable screen to enter Shipping/Delivery Information.


The option “所在地区 ” has two dropdown menus.the first  is Region list,the second one is country list.If you are from Malaysia,you can choose “马来西亚” from the first menu,then your city from second menu.others should  海外其他 from the first dropdown,then choose your country.

For example, you are from USA,Reference the image above to choose the characters for the region “Overseas(海外其他)” and the country “USA(美国)” from the drop downs.

List of country names in Chinese:

  • USA – 美国
  • Canada – 加拿大
  • Australia – 澳大利亚
  • New Zealand – 新西兰
  • Singapore – 新加坡
  • Malaysia – 马来西亚
  • Japan – 日本

The option “手机号码 ” is your mobile phone number,and “电话号码” is your landline number.If you don’t have landline number,you can input a fake one,it is not important.Make sure you input the real and correct mobile phone number.

4.2 Choose Shipping Method

After hitting the orange “Submit” field, you’ll see your delivery details. Choose here between the Taobao.com default shipping method “Taobao Cargo(淘宝集运)” or an individual arrangement with the seller:


Taobao Cargo: Taobao Cargo,also called Taobao Global Consolidation and Shipping, is Taobao’s official forwarding service.the process is very simple.you need to make two payments just as using the taobao agent.

First payment: Product cost + Domestic shipping fee (to forwarder warehouse)

if you choose Taobao Cargo while check out in taobao,Forwarder warehouse address will be shown as the receiver address,seller will automatically send your order to that address,You don’t need to let the seller know warehouse address privately.

Second payment: International shipping fee (to destination)

Once all the parcels you bought has arrived at the forwarder warehouse,you can log in your taobao account to consolidate items and pay for the International shipping fee (from forwarder’s warehouse to your destination address)

Note: you must register and purchase from world.taobao.com to use “Taobao Cargo”,you won’t see this option if you order from taobao.com

Taobao Cargo currently only support USA,Canada, Australia,New Zealand,Singapore and Malaysia,Japan.if you are not from these countries,you won’t see this option.

Contact Seller Shipping: Seller Supported Countries,you need to contact the seller personally before select this option.Most of taobao sellers do not ship internationally or the shipping fee can be extremely high,so I do not recommend this option.

4.3 Choose the Forwarder

For USA,The default forwarder is JCEX-ups,click “modify(修改)“,you will see more options:


NOTE: you should remember the name of the forwarder,once your parcel has problem or you want to track your order,you can contact them on live chat and aliwangwang.

Items the carrier do not ship internationally:Battery,Liquid,Electric products,Powder,Lighter,Magnet,Tea,Food.

High risk items: replicas and counterfeit items,it will bring high risk to pass customs if your parcel contains fake items or anything that infringe an intellectual property right.

Zhongshan courier can ship the high risk items.

JCEX Jiacheng is stricter,if they found your package includes high risk items,they will hold them in their warehouse,you should either pay to return the items or pay to get them shipped with a higher shipping rate.

4.4 Confirm order details and submmit your order


find somebody to pay(找人代付) means you can ask someone with an Alipay account to pay for your item(s).

anonymous purchase(匿名购买):check this if you do not want people to look up what you purchase, when, from whom, etc.

大陆段运费:means domestic shipping fee.

海外段运费:means international shipping fee.it will be caculated when reaching the warehouse.

Note: even if an item shows to be in stock and a payment could be made, this doesn’t mean that the seller actually has the stock. Thus, it is recommended that, after payment, you send the purchase order number and warehouse address to the seller to verify if they could send out the goods on time.

5. First Payment: Product cost + Domestic shipping fee (to forwarder warehouse)

On the next screen you will be on the Alipay account platform. There you’ll see your own User Name assigned to an Alipay account.

If it is your first purchase using Alipay,you will be required to create an Alipay payment password (6 numerical digits, non-repeating). This password is a unique one, and will NOT be the same as your Taobao.com password.

Then you will be able to choose payment method as shown below:

Credit Card/Debit Card:

  • Visa,MasterCard,JCB
  • 3% service fee
  • Sellers with credit card payment gateway :per transaction limit: 10000 CNY,per day limit: 10000 CNY
  • Sellers without credit card payment gateway :per transaction limit: 6000 CNY,per day limit:6000 CNY

Malaysia eBanking : 1.5% service fee

Singapore eNets :1.00 SGD service fee

eNets is not supported by Taobao since September 26, 2016

Alipay purchase card(支付宝购物卡):

  • 2% service fee
  • Australians can buy it from local post offices
  • per transaction limit: 4500 CNY,per day limit: 5000 CNY

6. Consolidation &Second payment: International shipping fee (to your address)

After making the first payment, you may go to “Purchased Items(已购买的宝贝)” to check the order info.


Label 1.you can click this blue icon to chat with the seller.

Label 2.退款/退货 this is where to request return and refund.

Label 3.退运保险 if seller has bought domestic shipping insurance for you,you will be would be compensated when you return items from warehouse to the seller.

Label 4. this filed displays the delivery status for demestic shipping period,I will talk more about this label later.

Label 5.order details page

Label 6.logistic details page

Label 7.countdown timer, when this countdown timer expired,your payment will be released to the seller.It is not the time left to pay the freight forwarding fees.

Label 8.确认收货(confirm recepit).you don’t have to click this to pay for international shipping.this confirmation is telling seller you have received the item,when that countdown timer expired,it will auto confirm.Just ignore this filed.

6.1 Check order status(Label 4)

Label 4 shows the delivery status of your order:

—- 买家已付款 means you have successfully made the payment.

—- 卖家已发货 means seller has sent your items to the warehouse.

The seller usually ship out your items within 1-3 days,if you do not see”卖家已发货” within 3 days after you make the payment,you should contact the seller for confirmation.you can send this message to him-“老板,我的订单为什么没有发货”

If the item you want is out of stock or does not have your preferred size, color, etc. the seller will send a notification to you via aliwangwang. So, if you found out that your item was not in the warehouse where it was supposed to be, you should check your aliwangwang immediately for any notification.

—- 物流派件中 means the domestic courier is delivering this shipment.

—- when you see ” 快件已签收” and hopefully a red button “支付转运费” on the right like picture below,it means the warehouse get your items and you need to pay for the international shipping fee to get your items.

When all your orders reach the warehouse,Click the “Pay for international shipping(支付转运费)” button,you will then be able to select the orders that you want to consolidate and pay the international shipping for them.Click here to see the step-by-step guide on how to do this.


  • The free storage time in the warehouse is 20 days,so you can consolidate all orders from different sellers within that period.
  • you will be charged 1 CNY per parcel per day for extra days.
  • You can only consolidate up to 20 parcels/orders,if you have more than 20 orders,you’d need to consolidate your orders into 2 packages as each package can only have 20 orders.
  • There is a weight and size limit by the forwarder,Make sure your package does not exceed the limit.

—- when you see “快件已签收” but no “Pay for international shipping(支付转运费)” button or only button like”处理转运”,this is not good because there might be something wrong with your items.

Here, I would like to remind you that in average,your purchased items should reach the warehouse in 3-5 days from the date when order status changed to “卖家已发货” (which means that your items are shipped by sellers). If the “Pay for international shipping(支付转运费)” button does not appear after 5 days, it simply means there’s something wrong with the items. You should then check it with your forwarder and the seller immediately for clarification.

This is very important. I have received emails from many readers saying that they have waited for days for the button to appear. Little did they know that there was something wrong with their items.

And They won’t send you emails or SMS when items reach the warehouse,so You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper(国际物流助手)” in the app will automatically send you the notification.

6.2 Check order details page(Label 5)

if you want to know where the warehouse address is just in case,click Label 5 after your payment,find “收货地址”,that address is the warehouse address.”转运至” means your address(see screenshot below).


6.3 logistic details page(Label 6)

Click Label 6 to go to logistics info page.then on the left bottom of the page,you will see the following info:


  • 国内段运输 means domestic shipping
  • 海外段运输 means internatioanl shipping
  • 运单号码 means your waybill number
  • 物流公司 means your courier/forwarder
  • 发货地址 means seller address
  • 集运仓地址 means forwarder warehouse address
  • 收货地址 means your address

7. Tracking &Receving

Don’t forget to check the delivery status very closely to track your order!

7.1 How long does it take to receive my Taobao order?

Below is the average delivery time provided by the forwarder:

  • USA: JCEX UPS 5-7 business days,JCEX USPS 7-9 business days,Zhongshan EMS/DHL 9 business days
  • Canada: UPS 5-7 business days,EMS/DHL 9 business days
  • Australia: JCEX 5 business days,ZTO 秀驿物流 6 business days,4px 7 business days
  • New Zealand: 7 business days
  • Singapore: 5 business days
  • Malaysia: West Malaysia 5 business days,East Malaysia 7 business days
  • Japan: 4PX 5 business days,PRouter 4-8 business days.

The speed of the local customs clearance and local postal services will affect the delivery time.

7.2 How can I track my orders?

Note: Waybill number for international shipping can only be trackable after your country’s Customs clearance.you will find no tracking information before that.

— Track it via courier’s website

for example,if you use EMS or DHL,you should go to the following site to track the shipment.



— Track it via contacting the forwarder

You can provide your waybill number and ask them where your items are now(我的货现在在哪里),they will tell you the shipping status.

7.3 Avoid Customs import duties

The forwarder will modify your package to pass through Customs, they’re very smart at this so you shouldn’t have a problem.for example,Zhongshan courier will declare a lower price on the package or use EMS to avoid getting taxed with customs when shipping parcels to Canada.

If you are worried about this,you can get the forwarder to declare a lower value or marked as a gift etc by aliwangwang the forwarder right after your payment for international shipping.

From many buyers’ personal experience,EMS is the best shipping method when you want easiest clearance through customs since most of their parcels don’t have to go through the hassle of opening and inspecting.

7.4 What if I get seized by Customs

If you are using UPS or DHL then they will email you invoice of custom and collect money at your doorstep at the time of delivery.

If you choose EMS then once your courier reaches your local post office,you will receive a call from post office and you will need to go there and pay.

8. After Sale

8.1 Refund

After the seller has sent out the goods, you may request for a refund within 25 days.

    1. Within the first 10 days, you may request for a refund by clicking the “Refund” button.
    2. Within the subsequent 15 days, you may request for a refund via “After-sales application”.

If there is a refund,Money will return to your credit card within 7 business days.Service fee will return to you if the refund is initiated within 30 calendar days from the time you make payment. After 30 days, no return for service fee.

8.2 Return

You can return the goods from the warehouse to the sellers,but the return shipping address is needed,you have to contact the seller to ask for it.here is the step by step guide.

9. Resolving Issues

Enjoy Your Taobao.Com Shopping!

Trust me, once you get the hang of buying directly from Taobao, It will always be your No.1 source when buy inexpensive and amazing stuff online.

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

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575 Comments on "How to Buy Directly from Taobao – Updated for 2016"

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Thanks for your great guide! I have been buying direct to the USA since it opened the option to, and wish I’d had such a good resource at the time. I will send this site to anyone who asks me how to buy direct from now on!

I do have a question. Can you tell me how long the Chinese New Year will effect buying from taobao this year? Should I wait to order things until it is over, and when will that be?


hi eric , what do they mean by 支付宝号码? As 4px lost my package in their warehouse , they are going to transfer the goods amount to my alipay.


hey eric. how i want to know the weight of the item? it will easier for me to estimate the weight for the shipping cost. thank you


Hi Eric. I’ve paid my international shipping fees, and now the status of my packaging is “waiting Lanshao” since 1st January. is it normal?


Hello, noticed a few people were getting an issue related to branded items not being able to ship out. My package has yet to arrive to the warehouse. Looks like it will be arriving at Jiacheng. Would it be a good idea to contact the warehouse to see if they can do anything to prevent getting that issue? How would I get into contact with them? Thank you!


Hi Eric, my tracking number for my package hasn’t updated in the past 5 days and is stuck at “Consignment Transferred Through Transit Point” is this a common thing that happens?


Hello dude, i am going to buy 2 items from taobao, the value is 870 and 4890 yuan. For 870 the payment was successful. But when i want to pay the item which value is 4890 yuan, there is a notice in chinese language which is said “the transaction maybe dangerous, to guarantee the money is safe, the transaction is being cut off, for any further information call 95188” i have check it is hotline for alipay. I never use alipay because I always use credit card when I make transaction in taobao. Cpuld you give me any suggestion?


Hi Eric, which parcel forwarder should I use to send electric steamboat and griller?


Hi Eric, which parcel forwarder should I choose to ship to Malaysia for the item: steamboat and griller? Is it considered high risk item?


Hi Eric, I got the following message:

2016-12-31 15:29:09

Should I just try and get a refund?


Hi Eric I was wondering how much shipping would be from the warehouse to address. I have about 4 items.


Hi Eric I was wondering how much the shipping would be from the warehouse to my address. I have about 4 items. thanks


Hi Eric, what are the international shipping fees for Australia?

Eduardo Chavez

Hi Eric,

I recently accidentally confirmed two items as though they had arrived to my address, however, they are in the warehouse and being processed for international shipping. Would this intervene with it getting to my house? Or should I do something? Currently it is asking me to evaluate the items, however, like I previously said, it is still at the warehouse…

izzah syakirah

Hey what is trading close means btw? It appears when i want to pay for my items. The seller canceled my order


Hi Eric, I bought couples of items and they are sent to the warehouse.. I have two items that have this comment in the logistic.. [Cargo] Sorry, your package is not available due to reasons beyond normal transit storage, dashing contact with a good set of goods and Suppliers. It is because they can’t be ship overseas ? What do I have to do ? Or what I can do ?. One items the seller didn’t ship it to the warehouse yet… I have to wait the clock expire before asking a refund or a claim ?

Thank you very much for your help


Hi eric, can you recommend me an agent can send goods to malaysia

Hi Eric, I sent back an item because the item I received was the wrong size. They told me that I didn’t need to click the refund/exchange button on Taobao and that they will ship out the correct size. They shipped the item with the correct size on Nov. 23 by STO. I got the tracking number and on Nov. 24 I saw that they shipped it to another courier, Yuantong (YTO). There was no tracking number for Yuantong so I don’t know any whereabouts of the item. It is Dec. 20 and I have still not received the item. I tried contacting YTO for the tracking number, but I am directed to an automated voice message that asks for the tracking number which I do not know. I’ve contacted the taobao store and they said they could not help. I wish I could resolve this problem and celebrate Christmas… Read more »

Hi Eric,

thanks for your website. I’ve successfully ordered a gift via Taobao for my girlfriend currently living in Beijing, is there still anything I need to check/do now? How long do you think the delivery will take (from Shenzen to Beijing)?

Thanks for your advice

Eric Chung

Hi ,my name is Eric. I ordered an item from tao bao on 3 dec for delivery to Malaysia. Last status i saw in the tracker was parcel at custom clearance on 5 Dec.. until today I still hv not receive the parcel.. How can I chck and how do i know which courier company they used?


May I know your email??? Can you send your email to me


Hi, I am sending my goods to New Zealand via 4PX Express but apparently the sending of the goods failed: “2016-12-05 15:08:00 包裹派件失败,请联系在线客服处理”. I tried contacting 4PX but it said “对不起,当前的时间段不在在线云客服的服务时间内,请使用海外转运-4px进行自助问答!” and also 小蜜 but it did not have an answer either :/

Also, all the items are considered general items (Just some miscellaneous clothing items like a hoodie) and no limits are exceeded.

Please help!
Thank you~


Hi Eric! Can TaoBao agents consolidate then ship to my freight forward within China to ship to the Philippines. Other Freight Forwarder rates are much cheaper than what current TaoBao agents are offering… so would this be somthing TaoBao agents are willing to do?


Hi Eric, I ordered from a few sellers and opt for taobao direct delivery to Singapore. On 28Nov16, it shows 送关 and no more update till now. Chat with taobao helpline says parcel is clearing Hong Kong custom. Is that possible? Will I receive my parcel?


Hi Eric, my seller told me that the tracking number for my purchase is incorrect. He gave me another tracking number and the items has reached the warehouse. However, the taobao system is still showing the wrong tracking number and it’s not updating the arrival status. Should I contact taobao customer service or will they automatically send the items out? I’m using direct shipping with taobao.

Thank You.


Hi Eric,

I’m from Canada and I’m buying on Taobao for 2 years now by going with an agent. I’m finding that fees are getting higher and higher and shipping is now expensive going with agent. I tried to register to taobao.com following your tutorial and it’s not asking for email. Only asked me to fill my phone number. I did it but never received code to my phone. How can I register to taobao.com to be able to by myself.

Thank you very much for your help


Sorry I mean to be shipped to Malaysia


Hi Eric! Have you tried using taobao global direct shipping ? Is it significantly faster as I need my items to be here within 4-5 working days thanks!!


Hi Eric,

Sorry to bother you again mate, but i’m not sure if my comment on the forum actually went through. I recently paid the overseas shipping segment of my order (to Australia through 4px), the items being hoodies. I am confused though because the latest logistics info states that the items have cleared customs and now its just a flight delay. However its says my package is abnormal and to contact the forwarder? I spoke to the seller and he reckons it will still be sent but i want to double check. My waybill number is ET901521705SG. Thanks in advance legend.


Hi Eric. I just went to go look at the logistics details of my items (hoodies) and it says abnormal package, please contact forwarder. However, the latest tracking information says [overseas] cause flight delays aging delay, please be patient. Does this mean ‘abnormal’ in the sense that it may take a bit longer or that the package itself abnormal?


I have to pay for the second time in one order for oversea shipping and the shipping price was over the goods price That really bad.


I have a gone through the second process where the items are in the warehouse..and i have issued and paid for consolidate forwarding. How can i check and track and when can i expect it to arrive at my doorstep.

The status currently writes. 商家正通知 中通秀驿 揽件

运单号码: 60001328xxxx 物流公司: 中通秀驿


Hi Eric,

I ordered two items from different sellers directly from world.taobao last week. I have requested to have the items shipped to Sweden. Both items are still on the “To be shipped” page. This was before I found your page and now I’m concerned they might not ship to Sweden at all. Should I request a refund and use Taobaoring/Spreenow instead?

Thank you very much!



Hello, Eric.

I just made an order from Taobao directly and will be shipped to forwarder’s warehouse.

One of the item is customized order and will be took extra time (seller said, about 10 days)

My question is if free storage time exceed could I be still possible to consolidate all my items? or after free storage time I won’t be able to consolidate?

Please answer me about this question if you know.

Thank you very much


Just a heads up: If you want to get in touch with your seller, don’t speak chinese and you have already tried clicking the blue bubble head with no chat box coming up, download the taobao app and communicate with the seller through that. To do that, download app from google play/ app store and go to the page of the product you wish to buy on the app. At the bottom of the screen you should see a blue speech bubble with two dots in it that look like eyes. Alternatively, if you have already paid for the product, and it’s waiting to be shipped to the warehouse, from the waiting to be shipped page on the app you can tap the product and also at the bottom of the product description you should see the blue speech head. The characters underneath should be “联系卖家”. Look for these characters… Read more »

Hi eric, wanna ask isit normal when one of my item is already “快件已签收” but when i click on the right side 处理转运 , the 状态 is still 等待仓库签收. was unable to make the 2nd payment


hi eric i ordered something to be delivered to my uncles place in china but he hasnt recieved it ,but zto express delivery status : delivered,
What should i do?


Hi eric,

why i can’t found malaysia in country list ? Can you guide me via teamviewer for country selection ?


Hi if I buy from different sellers and I pay the same day, should I select taobao direct or taobao consolated? I am a first time user of taobao. When I made payment for my purchase payment was deducted from my credit card. However, alipay closed the deal and refund me the payment as they could not verify my account. After that I registered for another account and I used the same credit card to pay for my purchase but the credit card was not accepted for payment and I was advised to use other method. Does that mean that I cannot use that credit card again for purchase ?


Hi there, does Taobao have any forwarders that offer SAL to the US?


Hi Eric,I bought something from the seller but after a few days, the seller told me the item can’t ship to my address bacause they do not include shipping , the seller told me to find a shipping company myself to send the order. What should I do,should I refund the item back to the seller?And also, how to refund the item? how many days will the seller pays back my money after the refund.


Hi Thanks so much for the helpful instructions. I followed your instructions to write to sellers about booking order and warehouse forwarding address but it seems iIdidn’t get the full forwarding address properly. May iknow where to find my actual warehouse forwarding address? Thanks


My shipment has arrived at the warehouse, i just order only 1 item and the item should not be very heavy(6.08kg) after i ask from the seller, the seller says the order only 840g. What should i do???


My shipment has arrived at the warehouse, but my good become very heavy(6.08kg) instead the good shoud be just 840g after i ask the seller. What should i do. So confused…

Lianne berry

Hi Eric , is there any cheaper ways that i can send products i bought from taobao to Philippines?

Nicole Berryhill

Hello Eric. I’ve been tracking my order using the taobao website and JCEX tracking ever since I paid the shipping price on 11-04-16. From 11-06-16 to 11-11-16, my package didn’t move at all while it was in New York. I knew something was wrong and that there was some kind of delay becuase my taobao pacakges usually only stay in new york usps facilities for about 2-3 days before it arrives in my home state of Tennessee. When I went to go check the tracking on the JCEX Aftership website this morning, it said that my parcel had arrived in New Jersey, but it had a red message that read ” Execption – Unsendable, paperwork missing/incorrect”. What should I do? I don’t know who to contact for more information. Will my package be sent back to China? Please help. This package contains very important things. Thank you.


I cant find Malaysia in the country input section ;;;;; , please help me


Hello Eric! Purchased something from taobao today…keyed in my singapore address but i forgot to select the parcel forwarding option…the shipping fee indicated there is zero…did I make an error? Should I ask for a refund?


Hi, can i ask.. if i want to ship taobao orders to different address in US. how to do it in a cost effective way? can i consolidate the items, when reach US then they disburse it?


Eric you’re actually the best! Thanks for putting up this guide and answering questions!!