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How to Buy Directly from Taobao – Updated for 2017

Shopping directly at Taobao.com is an intriguing experience. While more faint-hearted shoppers may never leave the comfort of a taobao agent’s website, adventurous e-consumers will jump at the chance to shop direct.

Direct shopping will save you money. You’ll avoid agent’s fees of up to 10% and you’ll save the domestic Chinese postage for shipment between a seller’s warehouse and your agent’s place. But extra bucks in your pocket isn’t even the best part: a healthy feeling of accomplishment will grow as you maneuver the Chinese e-commerce system.

1. Preparation

1.1 Can I buy from Taobao/Tmall internationally without agent?

Taobao has launched its overseas market website (world.taobao.com) and official forwarding Services(Taobao cargo) specially for  international buyers.This service includes Taobao Global Direct Shipping and Taobao Global Consolidation and Shipping. It currently supports the following areas:

Shipping Methods Supported Countries
Taobao Global Direct Shipping Singapore,Malaysia
Taobao Global Consolidation and Shipping USA,Canada, Australia,New Zealand,Singapore,Malaysia,Japan(new)

1.2 Translate Chinese Taobao to English Taobao

the one of the major difficulty you are facing to shop on taobao is the Chinese language. In order to solve this obstacle, you need the Google Chrome to get the single page or the whole website translated into your onw language. Get started now:

1) Install Google Chrome. This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.com shopping. (Unless, of course, you are fluent in reading Chinese.)

This method is far preferable to individual-word translating because you get the big picture. Sure, some of the text may look weird or seem poorly translated, but it’s sufficient to allow you to shop.

2) Open Google Chrome’s settings and search for “translate”. Make sure on the Language Input settings that Chinese (Simplified) is checked for “Offer to translate pages in this language”.

 

Google Chrome-taobao

 

Now, any Taobao.com pages you open will automatically be translated into English. Yay! Too easy. (When you mouse-over a translated word, the original Chinese-character set appears. Nice way to learn a new language.)

If you get stuck at a non-translatable section, a good source for instant translation from Chinese -> English ishttp://www.mdbg.net/chindict/chindict.php?page=translate. Just cut and paste the characters into the box.

If you cannot copy & paste to translate, you can install the google translate app on your phone,use your camera to translate text instantly.
or try screenshotting text that was not translated and use http://www.i2ocr.com to translate the actual image.

2. Creating Your Account

Open an account on taobao is very easy because it provides English version of sign up now.I have written another post on how to register a taobao account.just follow the steps you will be able to get your taobao account.

It is advised to to download aliwangwang to communicate directly with the seller and forwarder.here is the download page.

3. Product Search

Browse and shop in the translated Taobao.com site to your heart’s content.Click on a category or an item, and you’ll see a page lay-out similar to this one. Look familiar? taobao item page

Clicking “Buy Now” will take you directly to checkout. If you’re filling a shopping cart, you will need to add a check (√) by your confirmed item(s) to activate the orange “Submit” field.

Some important shopping tips:

  • Refresh your knowledge of the metric system or use a converter to ensure you choose the correct size
  • Before you fall irreversibly in love with an item, check the seller’s rating,you can learn more about seller rating and buyer feedback from this post.
  • Estimated shipping costs from the seller to your address can be viewed on this page by “Freight’ (the Chinese yuan (¥) is worth about $0.16, or  ¥6 to one US$).

If you see the following information:

  • sorry, this item can’t be shipped to your selected address.
  • 該寶貝不支持國際轉運服務,如果您需要購買,請取消國際轉運
  • 该宝贝不支持国际转运服务,如果您需要购买,请取消国际转运

that means Taobao cargo can not ship this item to you.you need to find a taobao agent or your own forwarder.

If you see information like this:

  • 根據所在國法律法規或平臺政策 此項商品限制下單購買
  • 根据所在国法律法规或平台政策 此项商品限制下单购买。

that means you can not buy this item from world.taobao.com.World.Taobao.com has a system to filter products that they think is inappropriate for international buyers to purchase from.if you still want to buy this item,you should try to:

  • Contact the seller,copy the error info to them,ask the seller to give you a new item link with no brand name or minimal product info.
  • Find a taobao agent to buy it for you.

4. Placing Your Order

4.1 Input Your Shipping Address

A weak point in the Taobao.com purchase path is the Chinese-language-only, non Google-translatable screen to enter Shipping/Delivery Information.

ShippingDelivery

The option “所在地区 ” has two dropdown menus.the first  is Region list,the second one is country list.If you are from Malaysia,you can choose “马来西亚” from the first menu,then your city from second menu.others should  海外其他 from the first dropdown,then choose your country.

For example, you are from USA,Reference the image above to choose the characters for the region “Overseas(海外其他)” and the country “USA(美国)” from the drop downs.

List of country names in Chinese:

  • USA – 美国
  • Canada – 加拿大
  • Australia – 澳大利亚
  • New Zealand – 新西兰
  • Singapore – 新加坡
  • Malaysia – 马来西亚
  • Japan – 日本

The option “手机号码 ” is your mobile phone number,and “电话号码” is your landline number.If you don’t have landline number,you can input a fake one,it is not important.Make sure you input the real and correct mobile phone number.

4.2 Choose Shipping Method

After hitting the orange “Submit” field, you’ll see your delivery details. Choose here between the Taobao.com default shipping method “Taobao Cargo(淘宝集运)” or an individual arrangement with the seller:

jiyun

Taobao Cargo: Taobao Cargo,also called Taobao Global Consolidation and Shipping, is Taobao’s official forwarding service.the process is very simple.you need to make two payments just as using the taobao agent.

First payment: Product cost + Domestic shipping fee (to forwarder warehouse)

if you choose Taobao Cargo while check out in taobao,Forwarder warehouse address will be shown as the receiver address,seller will automatically send your order to that address,You don’t need to let the seller know warehouse address privately.

Second payment: International shipping fee (to destination)

Once all the parcels you bought has arrived at the forwarder warehouse,you can log in your taobao account to consolidate items and pay for the International shipping fee (from forwarder’s warehouse to your destination address)

Note: you must register and purchase from world.taobao.com to use “Taobao Cargo”,you won’t see this option if you order from taobao.com

Taobao Cargo currently only support USA,Canada, Australia,New Zealand,Singapore and Malaysia,Japan.if you are not from these countries,you won’t see this option.

Contact Seller Shipping: Seller Supported Countries,you need to contact the seller personally before select this option.Most of taobao sellers do not ship internationally or the shipping fee can be extremely high,so I do not recommend this option.

4.3 Choose the Forwarder

For USA,The default forwarder is JCEX-ups,click “modify(修改)“,you will see more options:

forwarder

NOTE: you should remember the name of the forwarder,once your parcel has problem or you want to track your order,you can contact them on live chat and aliwangwang.

Items the carrier do not ship internationally:Battery,Liquid,Electric products,Powder,Lighter,Magnet,Tea,Food.

High risk items: replicas and counterfeit items,it will bring high risk to pass customs if your parcel contains fake items or anything that infringe an intellectual property right.

Zhongshan courier can ship the high risk items.

JCEX Jiacheng is stricter,if they found your package includes high risk items,they will hold them in their warehouse,you should either pay to return the items or pay to get them shipped with a higher shipping rate.

4.4 Confirm order details and submmit your order

confirmorder

find somebody to pay(找人代付) means you can ask someone with an Alipay account to pay for your item(s).

anonymous purchase(匿名购买):check this if you do not want people to look up what you purchase, when, from whom, etc.

大陆段运费:means domestic shipping fee.

海外段运费:means international shipping fee.it will be caculated when reaching the warehouse.

Note: even if an item shows to be in stock and a payment could be made, this doesn’t mean that the seller actually has the stock. Thus, it is recommended that, after payment, you send the purchase order number and warehouse address to the seller to verify if they could send out the goods on time.

5. First Payment: Product cost + Domestic shipping fee (to forwarder warehouse)

On the next screen you will be on the Alipay account platform. There you’ll see your own User Name assigned to an Alipay account.

If it is your first purchase using Alipay,you will be required to create an Alipay payment password (6 numerical digits, non-repeating). This password is a unique one, and will NOT be the same as your Taobao.com password.

Then you will be able to choose payment method as shown below:

Credit Card/Debit Card:

  • Visa,MasterCard,JCB
  • 3% service fee
  • Sellers with credit card payment gateway :per transaction limit: 10000 CNY,per day limit: 10000 CNY
  • Sellers without credit card payment gateway :per transaction limit: 6000 CNY,per day limit:6000 CNY

Malaysia eBanking : 1.5% service fee

Singapore eNets :1.00 SGD service fee

eNets is not supported by Taobao since September 26, 2016

Alipay purchase card(支付宝购物卡):

  • 2% service fee
  • Australians can buy it from local post offices
  • per transaction limit: 4500 CNY,per day limit: 5000 CNY

6. Consolidation &Second payment: International shipping fee (to your address)

After making the first payment, you may go to “Purchased Items(已购买的宝贝)” to check the order info.

orderpage

Label 1.you can click this blue icon to chat with the seller.

Label 2.退款/退货 this is where to request return and refund.

Label 3.退运保险 if seller has bought domestic shipping insurance for you,you will be would be compensated when you return items from warehouse to the seller.

Label 4. this filed displays the delivery status for demestic shipping period,I will talk more about this label later.

Label 5.order details page

Label 6.logistic details page

Label 7.countdown timer, when this countdown timer expired,your payment will be released to the seller.It is not the time left to pay the freight forwarding fees.

Label 8.确认收货(confirm recepit).you don’t have to click this to pay for international shipping.this confirmation is telling seller you have received the item,when that countdown timer expired,it will auto confirm.Just ignore this filed.

6.1 Check order status(Label 4)

Label 4 shows the delivery status of your order:

—- 买家已付款 means you have successfully made the payment.

—- 卖家已发货 means seller has sent your items to the warehouse.

The seller usually ship out your items within 1-3 days,if you do not see”卖家已发货” within 3 days after you make the payment,you should contact the seller for confirmation.you can send this message to him-“老板,我的订单为什么没有发货”

If the item you want is out of stock or does not have your preferred size, color, etc. the seller will send a notification to you via aliwangwang. So, if you found out that your item was not in the warehouse where it was supposed to be, you should check your aliwangwang immediately for any notification.

—- 物流派件中 means the domestic courier is delivering this shipment.

—- when you see ” 快件已签收” and hopefully a red button “支付转运费” on the right like picture below,it means the warehouse get your items and you need to pay for the international shipping fee to get your items.

When all your orders reach the warehouse,Click the “Pay for international shipping(支付转运费)” button,you will then be able to select the orders that you want to consolidate and pay the international shipping for them.Click here to see the step-by-step guide on how to do this.

zhifu

  • The free storage time in the warehouse is 20 days,so you can consolidate all orders from different sellers within that period.
  • you will be charged 1 CNY per parcel per day for extra days.
  • You can only consolidate up to 20 parcels/orders,if you have more than 20 orders,you’d need to consolidate your orders into 2 packages as each package can only have 20 orders.
  • There is a weight and size limit by the forwarder,Make sure your package does not exceed the limit.

—- when you see “快件已签收” but no “Pay for international shipping(支付转运费)” button or only button like”处理转运”,this is not good because there might be something wrong with your items.

Here, I would like to remind you that in average,your purchased items should reach the warehouse in 3-5 days from the date when order status changed to “卖家已发货” (which means that your items are shipped by sellers). If the “Pay for international shipping(支付转运费)” button does not appear after 5 days, it simply means there’s something wrong with the items. You should then check it with your forwarder and the seller immediately for clarification.

This is very important. I have received emails from many readers saying that they have waited for days for the button to appear. Little did they know that there was something wrong with their items.

And They won’t send you emails or SMS when items reach the warehouse,so You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper(国际物流助手)” in the app will automatically send you the notification.

6.2 Check order details page(Label 5)

if you want to know where the warehouse address is just in case,click Label 5 after your payment,find “收货地址”,that address is the warehouse address.”转运至” means your address(see screenshot below).

warehouseaddress

6.3 logistic details page(Label 6)

Click Label 6 to go to logistics info page.then on the left bottom of the page,you will see the following info:

waybillnumber

  • 国内段运输 means domestic shipping
  • 海外段运输 means internatioanl shipping
  • 运单号码 means your waybill number
  • 物流公司 means your courier/forwarder
  • 发货地址 means seller address
  • 集运仓地址 means forwarder warehouse address
  • 收货地址 means your address

7. Tracking &Receving

Don’t forget to check the delivery status very closely to track your order!

7.1 How long does it take to receive my Taobao order?

Below is the average delivery time provided by the forwarder:

  • USA: JCEX UPS 5-7 business days,JCEX USPS 7-9 business days,Zhongshan EMS/DHL 9 business days
  • Canada: UPS 5-7 business days,EMS/DHL 9 business days
  • Australia: JCEX 5 business days,ZTO 秀驿物流 6 business days,4px 7 business days
  • New Zealand: 7 business days
  • Singapore: 5 business days
  • Malaysia: West Malaysia 5 business days,East Malaysia 7 business days
  • Japan: 4PX 5 business days,PRouter 4-8 business days.

The speed of the local customs clearance and local postal services will affect the delivery time.

7.2 How can I track my orders?

Note: Waybill number for international shipping can only be trackable after your country’s Customs clearance.you will find no tracking information before that.

— Track it via courier’s website

for example,if you use EMS or DHL,you should go to the following site to track the shipment.

http://www.ems.com.cn/

http://www.cn.dhl.com/zh.html

— Track it via contacting the forwarder

You can provide your waybill number and ask them where your items are now(我的货现在在哪里),they will tell you the shipping status.

7.3 Avoid Customs import duties

The forwarder will modify your package to pass through Customs, they’re very smart at this so you shouldn’t have a problem.for example,Zhongshan courier will declare a lower price on the package or use EMS to avoid getting taxed with customs when shipping parcels to Canada.

If you are worried about this,you can get the forwarder to declare a lower value or marked as a gift etc by aliwangwang the forwarder right after your payment for international shipping.

From many buyers’ personal experience,EMS is the best shipping method when you want easiest clearance through customs since most of their parcels don’t have to go through the hassle of opening and inspecting.

7.4 What if I get seized by Customs

If you are using UPS or DHL then they will email you invoice of custom and collect money at your doorstep at the time of delivery.

If you choose EMS then once your courier reaches your local post office,you will receive a call from post office and you will need to go there and pay.

8. After Sale

8.1 Refund

After the seller has sent out the goods, you may request for a refund within 25 days.

    1. Within the first 10 days, you may request for a refund by clicking the “Refund” button.
    2. Within the subsequent 15 days, you may request for a refund via “After-sales application”.

If there is a refund,Money will return to your credit card within 7 business days.Service fee will return to you if the refund is initiated within 30 calendar days from the time you make payment. After 30 days, no return for service fee.

8.2 Return

You can return the goods from the warehouse to the sellers,but the return shipping address is needed,you have to contact the seller to ask for it.here is the step by step guide.

9. Resolving Issues

Enjoy Your Taobao.Com Shopping!

Trust me, once you get the hang of buying directly from Taobao, It will always be your No.1 source when buy inexpensive and amazing stuff online.

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

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634 Comments on "How to Buy Directly from Taobao – Updated for 2017"

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Lily
Guest

Hi! Thanks to your informations, I’ve bought few items!
But I experienced I couldn’t buy item from one shop (payment was failed over and over) .
I heard that some shop rejects low-point customers by pc soft,
is that possible?

Helen
Guest

Hi Eric,
Just wondering how I would ask them to lower the value on the package? I got 17kg worth of stuff coming in so I’m worried about being charged at customs

Nick
Guest

I can’t see New Zealand on the drop down for the life of me, about how far down is it?

alina
Guest

hi, i was wondering when you pay the second fee for shipping and it redirects you to a page for return seller information. do you know here to find the info for the seller? Because im trying to fill it out and i cant find anything.

Rachael
Guest

Hi Eric,

I ordered a phone casing with 1 address, and another one with another address, and consolidated the two orders together to be delivered to the 2nd address. Will there be a problem getting my goods ?

Tom
Guest

I cant seem to get the website to take my credit card number. It just takes me to FAQs when I click on that section of the payment and credit section of AliPay…

EDWARD
Guest

Hi, I’m a first time buyer at Taobao and know absolute zero chinese but I followed your guide. Right now my order status has this button 处理转运 which your guide described as “not good” and should contact to the seller. Where do I go and contact them and can I message them in english?

mop
Guest

Hi Eric, I’ve ordered a bunch of items with some friends a week ago and some of them haven’t been shipped to the warehouse yet. I want to try contacting the sellers but nothing is happening when I click the AliWangWang icon… what should I do?

Ann
Guest
Hi Eric. I did not use a forwarder. Instead, i went with the “recommended online taobao cargo” (海外转运-中通 i think it’s zhongtong transshipment) that charged shipping for the whole order which i paid at the same time with my items. Two out of four of the items were shipped out by the sellers and arrived at the warehouse. They were stored for 20 days before they shipped it out to me. I’ve received them. Apparently the other two items were shipped out late by the sellers as they were confused about my address and messaged me via the app. I did not see the messages until a month later. By then, they had already shipped it out to the correct forwarder’s address. But till now I’ve got no idea where they are. Because I used the taobao cargo 海外转运-中通, I don’t have the contact where I can ask about my… Read more »
Jensen
Guest

Hi Eric. I ordered two pieces of clothing and my order was shipped out. Right now though, the status is just staying at Domestic Shipping and stating that my package is being delivered to the warehouse. But it has been like this since Friday, February 10.

I hope there is nothing wrong with my order. I feel like I’ve been waiting a bit long now for it to arrive at the warehouse. For two business days now, there have been no updates. I’m worried.

rebecca
Guest

hi eric, if my item shows shipped by seller this means there’s no problem with the item right?

Lana
Guest

Hi,
Sorry to bother again, but for one of my orders from one of the sellers, he was telling me that one of the items I ordered won’t come in until 2 days from now, and he wanted to ship two parcels to the warehouse. I said yes to him at first, but… the problem is, I heard that Taobao warehouse has issues with keeping track of an order where there are two parcels? What do I do? Here is his first message:
你这个要过两天才有货
我们把您其他的东西先发过去
可以吗
然后这个等到出货了就立马给您发 OK吗
Here is his second message:
你这个是到转运仓的
我这边发两个单号出去
您那边是收的到的吗

Lana
Guest

Hi Eric,
I’m trying to buy several different orders and consolidate them and get them shipped. For some orders, I accidentally selected JCEX-UPS, and for some I selected the Zhongshan Courier. Is there a way to change it so that the JCEX-UPS ones change to shipping through Zhongshan Courier? I notice now that for the items that arrived at the warehouse, JCEX-UPS is way too expensive!
Thanks for the help!

Carter
Guest

My package’s status is “Arrived at Warehouse” but it says my package is abnormal and to “please contact Jiacheng collectors ( or 请速与佳成集货商联系)”
I dont understand whats wrong because the item is small. Also I do not know how to contact the ‘Jiacheng collectors’

Rocker
Guest

https://world.taobao.com/

i cant write my adress because that web is chinese ….

Hello Kitty
Guest

Hi, i planned to buy furnitures from taobao through sea shipping, i’m from malaysia, can i do it without agent?

Alvaro
Guest

Hi Eric,

I want to buy directly from Taobao, but I don’t know if they will send to my country, I am from Peru. Please let me know if I can, and f not, how I can buy from Taobao, my only option will be an agent?
Thanks

Simon
Guest

Hi Eric,

I bought an item. I can see that the warehouse received it but there’s those message… What I need to do ?

【集运】很抱歉,您的包裹因特货原因无法正常入库,请速与佳成集货商联系

And this one

您的包裹异常

There was a problem with your package. Click here to contact Forwarder.

很抱歉,您的包裹因特货原因无法正常入库,请速与佳成集货商联系

Thankyou

Waiting to hear from you

Dana
Guest

Hi Eric,
I’m having some issues. I only wanted to purchase one of these and I’m not sure if it purchased three or if there’s an issue as it seemed to error out for me when I tried to pay.

when I press the little button beneath the blue drop I get this:

很遗憾,投诉卖家入口已经关闭
该笔交易未付款关闭状态,不支持投诉,亲可联系卖家协商,祝您购物愉快。请查看《淘宝网违背承诺实施细则》。

Here is an image of my “paid for thing”:
blob:http://imgur.com/59e8fa74-aa5e-4539-a11e-165f0866de40

John C.
Guest

Hello, Eric. I don’t know why I cannot make a payment. I am pretty sure there is an error on my Alipay account but it does not let me to even access and rectify it….

该账户禁止登录,请联系支付宝客服: 95188

Help please……

Rain
Guest

Hello Eric. I’ve been using taobao very often so I know how to order and receive the items; however, after I got a new credit card with new numbers on, I can no longer make a payment. And it does not even let me to add a new credit card. Do you happen to know why?? Please help me, and if you don’t know please advise me with a different payment method. Thanks.

leah
Guest

Hello
im trying to order a single product from taobao and im wondering if they make a shipping for only single product. i know when i try to check out the product it leads me to paypal link to make a payment not letting me choose the shipping type. By the way do you know average estimate cost to US ? and estimate average deliver date to us??

also

运至
广东深圳 至 美国
淘宝集运
淘宝集运
联系卖家发货
运费: 海外段 首重 ¥ 90.00/kg 起

by the translator seller should be able to ship to us right?

Thank you for your help.

Lone Ranger
Guest

Hi Eric, Is there a way to ship sensitive item like power bank, battery charger, acrylic paint, to Malaysia using taobao shipping.

Andrea Er
Guest

Hello! I paid for items on the 12th of January. Some items are taking super long and some have already been delivered to me in Singapore. I’m confused. I only paid for items on that day. I’m not sure if i paid for international shipping yet. I did pay 39 RMB for a shipping fee which i thought was domestic. Anyway, the item with the most delays is a wired fairy light. They haven’t shipped it out of the forwarder’s address.. Should I wait until CNY ends before contacting them? Where can I send them a reminder message?

Thank you for all your help!!

Yaya
Guest

Ive been paid for item, and it is already deducted from my account, but since it is now holiday for chinese new year, is my payment received or what ?

Rodney
Guest

Iv’e successfully ordered two items from Taobao, but it has been taking almost 14-20 to arrive. Is there anything I am doing wrong or that’s just how long it takes?

Jonathan
Guest

Hello Eric, I wish to purchase some items from taobao but dont know how to go about it. I am a first timer and I have only registered on taobao. please assist. do you know any reliable agent?

Sarah
Guest

Thanks for your support. I am trying to chat with a supplier but this is the message i get.

亲现在是下班时间,所有码数都正码,能拍下的都货的,拍下24-72小时内发货哦~

What does it mean?

Thanks.

Jasmine
Guest

Thanks for your great guide! I have been buying direct to the USA since it opened the option to, and wish I’d had such a good resource at the time. I will send this site to anyone who asks me how to buy direct from now on!

I do have a question. Can you tell me how long the Chinese New Year will effect buying from taobao this year? Should I wait to order things until it is over, and when will that be?

Sureen
Guest

hi eric , what do they mean by 支付宝号码? As 4px lost my package in their warehouse , they are going to transfer the goods amount to my alipay.

napie
Guest

hey eric. how i want to know the weight of the item? it will easier for me to estimate the weight for the shipping cost. thank you

Syahmi
Guest

Hi Eric. I’ve paid my international shipping fees, and now the status of my packaging is “waiting Lanshao” since 1st January. is it normal?

Albert
Guest

Hello, noticed a few people were getting an issue related to branded items not being able to ship out. My package has yet to arrive to the warehouse. Looks like it will be arriving at Jiacheng. Would it be a good idea to contact the warehouse to see if they can do anything to prevent getting that issue? How would I get into contact with them? Thank you!

Devin
Guest

Hi Eric, my tracking number for my package hasn’t updated in the past 5 days and is stuck at “Consignment Transferred Through Transit Point” is this a common thing that happens?

Santo
Guest

Hello dude, i am going to buy 2 items from taobao, the value is 870 and 4890 yuan. For 870 the payment was successful. But when i want to pay the item which value is 4890 yuan, there is a notice in chinese language which is said “the transaction maybe dangerous, to guarantee the money is safe, the transaction is being cut off, for any further information call 95188” i have check it is hotline for alipay. I never use alipay because I always use credit card when I make transaction in taobao. Cpuld you give me any suggestion?

Giness
Guest

Hi Eric, which parcel forwarder should I use to send electric steamboat and griller?

Giness
Guest

Hi Eric, which parcel forwarder should I choose to ship to Malaysia for the item: steamboat and griller? Is it considered high risk item?

John
Guest

Hi Eric, I got the following message:

很抱歉,您的包裹因含有仿牌原因无法正常入库,请速与佳成集货商联系
2016-12-31 15:29:09

Should I just try and get a refund?

ari
Guest

Hi Eric I was wondering how much shipping would be from the warehouse to address. I have about 4 items.

ari
Guest

Hi Eric I was wondering how much the shipping would be from the warehouse to my address. I have about 4 items. thanks

Anna
Guest

Hi Eric, what are the international shipping fees for Australia?
Thanks

Eduardo Chavez
Guest

Hi Eric,

I recently accidentally confirmed two items as though they had arrived to my address, however, they are in the warehouse and being processed for international shipping. Would this intervene with it getting to my house? Or should I do something? Currently it is asking me to evaluate the items, however, like I previously said, it is still at the warehouse…

izzah syakirah
Guest

Hey what is trading close means btw? It appears when i want to pay for my items. The seller canceled my order

Simon
Guest

Hi Eric, I bought couples of items and they are sent to the warehouse.. I have two items that have this comment in the logistic.. [Cargo] Sorry, your package is not available due to reasons beyond normal transit storage, dashing contact with a good set of goods and Suppliers. It is because they can’t be ship overseas ? What do I have to do ? Or what I can do ?. One items the seller didn’t ship it to the warehouse yet… I have to wait the clock expire before asking a refund or a claim ?

Thank you very much for your help

RAMLAN BAH KANTET
Guest

Hi eric, can you recommend me an agent can send goods to malaysia

Betty
Guest
Hi Eric, I sent back an item because the item I received was the wrong size. They told me that I didn’t need to click the refund/exchange button on Taobao and that they will ship out the correct size. They shipped the item with the correct size on Nov. 23 by STO. I got the tracking number and on Nov. 24 I saw that they shipped it to another courier, Yuantong (YTO). There was no tracking number for Yuantong so I don’t know any whereabouts of the item. It is Dec. 20 and I have still not received the item. I tried contacting YTO for the tracking number, but I am directed to an automated voice message that asks for the tracking number which I do not know. I’ve contacted the taobao store and they said they could not help. I wish I could resolve this problem and celebrate Christmas… Read more »
Jonas
Guest

Hi Eric,

thanks for your website. I’ve successfully ordered a gift via Taobao for my girlfriend currently living in Beijing, is there still anything I need to check/do now? How long do you think the delivery will take (from Shenzen to Beijing)?

Thanks for your advice

Eric Chung
Guest

Hi ,my name is Eric. I ordered an item from tao bao on 3 dec for delivery to Malaysia. Last status i saw in the tracker was parcel at custom clearance on 5 Dec.. until today I still hv not receive the parcel.. How can I chck and how do i know which courier company they used?

Davy
Guest

May I know your email??? Can you send your email to me

Vivian
Guest

Hi, I am sending my goods to New Zealand via 4PX Express but apparently the sending of the goods failed: “2016-12-05 15:08:00 包裹派件失败,请联系在线客服处理”. I tried contacting 4PX but it said “对不起,当前的时间段不在在线云客服的服务时间内,请使用海外转运-4px进行自助问答!” and also 小蜜 but it did not have an answer either :/

Also, all the items are considered general items (Just some miscellaneous clothing items like a hoodie) and no limits are exceeded.

Please help!
Thank you~

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