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How to Return the Goods from Warehouse to Taobao Seller?

Updated on August 13, 2019

You have a problem with your taobao order and you want to return it,right? I know that return and refund on taobao can be a terrifying thing specially when you cann’t read Chinese. Guess what – you are not alone.

Having helped many foreigners return and refund on taobao,I have decided to create a comprehensive guide on how to so this.

Note: you should also read another post together with this post to fully understand and implement the whole process.

The process is easy to follow even you dont know a single word of Chinese.

two situations explained

Situation 1

Someteims warehouse directly refused to sign for your parcel.then courier will automatically send parcels back to seller.

In this situation,you dont have to return items to seller,you can just choose and fill out the “refund only” form.

At the same time,you have to contact the seller to tell them your orders was rejected and sent back and they will receive it soon.

Note: you will usually see keywords like “拒绝签收”,”拒签” “已退回快递公司”in the order details page if warehouse directly declined to sign for your parcel.

this usually happens when the warehouse see a major issue on the parcel like too long,too heavy or brand logo on the parcel ect..

Situation 2

but most of the time,they will sign for it firstly,later they will check your parcel.when they find a problem,they will refuse to let it enter the warehouse system.

Note: you will usually see keywords like “abnormal”,”contraband”,”包裹异常”,”无法正常入库”,”违禁品” in the order details page if this happens.

without entering the warehouse,your parcel will not be registered in their system online and you are unable to pay for shipping fee for it.

Now you need to choose to abandon it or manually return it yourself to get a refund.

Four steps for taobao return and refund for Situation 2

Step 1. tell seller you want to return the items

#1 go to the return page

#2 choose “return and refund”

#3 fill out return request form

you need to choose the correct reason and leave a notes to seller or seller may refuse your request.

it is better to tell seller your real problem in English.more informaiton about this form,read this post.

#4 get the return address

once seller approved your request,the progress bar will go to step 3,and you will be shown the return address.

copy and save this address somewhere as we need this address to fill out another form.

we also need to fill out logistic company name and waybill number for return on this page,but not now.

as we still need to do another thing,which is to ask the warehouse to send back orders to this return address.

Step 2. tell the warehouse to ship items back to seller

Ater seller agreed with your refund request and give you the return address,you can ask the warehouse to ship back the items now.

Note: you only return items after seller approved your refund request.if not approved,you will not get your money back.

#1 click return to seller

#2 Fill out Return to seller form

you will see a form like below,fill out this form using the return address seller provided above.

if this form is too hard for you,you can take a screenshot to seller via aliwangwang.most sellers will help you fill out this form.

Note: we dont use zipcode too much in China,if you dont know the correct zipcode,use “000000” instead.

once you fill out the form correctly and pay for the domecit shipping fee,warehouse will send back your parcels within 1-2 days.

Step 3. give seller the tracking information for this return

#1 get the tracking number for return

after 1-2 days,we need to clik “return to seller(退回卖家)”again to find out the logistic information.

#2 complete the “Fill in the return logistics information” form

remember the page where we get the return address? we go back again to fill out the logistic company name and the waybill number.then click the orange button to submit the form.

Step 4. seller receive the items and release the refund

Now,we just need to wait 3-5 days until seller receive the return items and release the refund.

normally,money will back to your bank card within 7 working days.

you can leave a comments below if you still have any questions.

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147 thoughts on “How to Return the Goods from Warehouse to Taobao Seller?”

  1. i need help to solve my return goods from china warehouse. The seller needs me to fill this form (填写退货物流单号)。 But i need to fill in the (退货快递单号), where can i find this number?

  2. Hi eric. what happen if i delete item before consolidate? i buy the bubble wrap (1.5KG) 20 yuan but warehouse calculate to 17.8kg. the shipping cost to high and not worth it to buy. even seller don’t approve return, im just want to abandoned the good. can i just delete in taobao?

  3. Hi Eric, thanks for the informative post. I have a separate issue though, which I’m hoping you could kindly advise on.

    My item’s status on taobao is: 包囊因破损被集运仓拒签, 请联系卖家并申请退款. So I proceeded to contact the seller to request for a refund but was rejected, as seller liaised with the courier and she provided a screenshot showing that courier side states that: 这边显示正常签收, 这边核实下

    I contacted the logistics customer service on taobao and received separate advice. One told me that since the warehouse rejected it, the parcel will be automatically shipped back to the seller while the other one told me that the seller has to arrange for courier to come pick up the rejected parcel from warehouse.

    I’m not sure what to do as the seller mentioned she’ll just keep rejecting my refund requests until she receives the parcel, and she even told me to liaise with them as she cannot do so? No matter what I say, she just insists that the warehouse already accepted it and refuses to refund me. It’s been 3 days and there’s still no updates regarding the status as I’m unsure if I would need to do anything from my end? I cannot consolidate my shipments cos of this issue.

    I really want to involve the taobao customer service in my refund request but am afraid that my request might be rejected/seller will turn nasty.

    Thank you.

    1. you have to confirm with the logistics customer service where your parcel is right now, this is important.

      is it already being shipped back or still in the warehouse?

  4. Hi Eric, please help me. How do i find the shipping company information after I have done the return? All i can see is “官方空运”. Thank you very much.

  5. Hi I am having a major crisis 🙁 I was thought to believe that sea shipping is much cheaper but I realised they use volumetric weight instead of actual weight and I was heavily charged…. I would want to change to air shipping instead, how do I do so… Both are consolidated methods. Please help 🙁

  6. Hello Eric, is it possible to return the goods back to the seller even tho it already reached the warehouse due to shipping fee being ridiculous where the item only cost me about 55rmb but the shipping itself cost me 232rmb. I already request refund fee and return the goods back to seller for rm50.

  7. Hi Eric
    If an item 包裹已入仓,请支付运费, does it mean it can be shipped to singapore without hiccups? Its actually a kind of makeup item and i did not realize its prohibited until i checked and its already in warehouse. I want to groupship with my other items, will there be a problem?

  8. Hi i would like to know if i cancel an order when the item has reached the warehouse, because i had forgot about it and it was overdue by 60+ days and i did not want to pay for it anymore, would i still have to pay for the rental fee?

      1. Hi Eric, can you kindly show me how to discard the item in the warehouse? I have a parcel that is supposed to be for sea shipment but the measurement differ from what the seller quoted and now that the actual parcel size has exceeded the ‘small parcel’ measurement and has to be shipped as big parcel. I don’t wanna pay the cost of big parcel shipment which itself is 4 times more than the item cost. The seller agree for refund but i had to pay the shipping back to them (which is also 4 times more than the item). Can i just discard the item in the warehouse? If so, can you show me how please? many thanks for your help

        1. I don’t know have the interface so I can’t show it to you. I remember it is when you submit to pay the shipping fee.

          Another way to do it is that you can just ignore this item, the warehouse will automatically destroy it after a period of time.

  9. Hi Eric, I would like to know how to return the item to the seller in China from Singapore. After completing the return & refund through Taobao website there is a returned address of Singapore, but the warehouse informed that they will not arrange to have the item to be sent back to China. If the item need to be sent back to China, i would need to arrange it myself.

    1. it is very hard to return items from Singapore to your Taobao seller.

      the shipping fee will be expensive.

      and there is Customs tax on the item sometimes, the seller may be unwilling to accept this tax.

  10. Thank you so much for such informative instructions for me to follow.
    So far I have followed your instructions up to the point where I have received the seller’s address and telling the warehouse to return item to seller 退回卖家 by filling out “return to seller” form and paid for domestic shipping fees.
    You mentioned that I can find logistic details on the 退回卖家 button. However, the item status is at 退回中 and there’s no 退回卖家 button. And the whole item bar has been greyed out. Is this normal? How can I retrieve logistics details to give seller the tracking information for the return to have successful return and refund??

    1. hey, I am having the same issue now. Did you have to do anything after the warehouse sent the package back to the seller? cause I filled in the returned address and the package has left the warehouse and has been sent back to the seller already. (currently waiting for the seller to receive it). Do I have to do anything else in order to get my money refunded?

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