SGshop is the “most reliable & cost effective taobao agent” since 2011(their words, not mine) and they are dedicated to provide reliability, safety, cost effective and outstanding service. As the name implies, SGshop serves the Singapore and Malaysia market. It is not equipped to act as an agent for other international buyers.
In this review we will guide you through all major SGshop services and discuss the pros and cons of using this platform.
#1. Is Their Website Easy To Use And Navigate?
Exploration of SGshop begins on the homepage. First stop is an alternating full-screen graphic about fairly uninteresting topics: an incentive program to earn SGD$30; economy airfreight options; economic shipment by sea; the phrase SGshop “Easy Click”; details on order self-collection points at Japan Home stores; and an outdated Mother’s Day contest.
The most accessible feature of the SGshop website is its Shopping Guide, an interactive powerpoint-like demonstration similar to what high-end shopping agents like BuyChina offer.
#2. What Service Do They Offer?
Two specific services are available from SGshop: “Ship for Me” and “Buy for Me”,
“Ship for Me” offers no agency intervention in a customer’s direct order to China other than receipt and forwarding of goods. There is no service charge for this process.Yoybuy,another taobao agent,provides the simliar service.
“Buy for Me”, on the other hand, offers full agency support, including communication with and purchase from third-party sellers on Taobao (or similar), with consolidation/repacking of goods for shipment, and representation of the customer to the vendor in the event of post-sale issues. All these helping-hands come with an SGshop service charge from 4-8% of the goods’ cost + domestic shipping.
Pre-shipping photography and through inspection are available at an extra charge, as is a vacuum-pack service to minimize the shipping volume of bulky soft items like pillows or stuffed toys.
You get SMS notifications about successful credit top-ups into your account, when there’s a problem with your order (specifications, shipping, etc), when payment has been confirmed, when the order has arrived in SG, etc.
#3. Which Payment Method Do They Support?
Ordering and payment to SGshop take place in an online account environment much like the one that large western ecommerce sites use, with the familiar shopping cart, account access and customer profile. iBanking, Visa, MasterCard, UnionPay International, eNets and PayPal are all options with which to top up balances. The majority of these are subject to extra transaction fees.
As with most Chinese shopping agents, two separate payments are required, the first following arrival of all goods at the SGshop warehouse, and the second, covering the international shipping charges, upon dispatch of goods to Singapore.
#4. How Is Their International Shipping?
The shipment methods SGshop offers are extremely region-specific and offer an insight into the major markets that SGshop serves:
- Express Air(DHL)
- Economy Air
- Special Air
- Sea Shipment
- Economy Sea
Once into the site, however, a tip-top selection of delivery options makes SGshop a stand-out in terms of economy.Budget Delivery sends a 3kg parcel for the nice price of SGD$3.90 – a bargain! Even smarter is the free self-collection option at a designated Singapore MRT (Mass Rapid Transit) station, accompanied by SMS notification of availability. Or self-collection at one of 20+ Japan Home stores throughout the city. Customers yearning for a more personal contact with their SGshop friends can even pick up their order at the company’s warehouse.
#5. How Is Their Customer Support?
The Customer Service team obviously places great importance on the provider-customer relationship, offering extended business hours (Monday –Friday til 8:30pm, Saturday til 5pm), a customer service phone hotline and email address, even an office/warehouse address in Singapore together with public transport details. A personal email address of an SGshop colleague is a contact for all “complaints and compliments”.
#6. What Is Other Customer’s Feedback About SGshop?
Reviews by experienced SGshop users have been posted indicating their satisfaction.They all praise the SGshop’s staff service and ability to resolve issues quickly and to customer satisfaction. here are some of the helpful reivews:
tippytapp: Shopping On Taobao With SGshop
truthfullyus: SGShop Review [ Shopping Taobao in Singapore ]
The following video shows you how SGshop works
SGshop Review: Conclusion
SGshop is a reliable agent with good word-of-mouth. They have easy to use website, quick and effective customer service with some very personalised service.
Overall rating for SGshop is 4.9/5 stars and it is a highly recommended agent for Singaporeans.