YoyBuy Review: Is YoyBuy a Reliable and Trustworthy TaoBao Agent?

If you’re wondering if Yoybuy can help you easily and safely buy items from China, then this Yoybuy review will answer your question.

If you haven’t heard of Yoybuy, where have you been hiding? (Just kidding)

Let’s dive right into my thoughts….

#1. How Long Does YouBuy Exist and How Big Is This Company?

YOYBUY is launched in Beijing in 2008 and the number of stuff was only 2 at first which has now rise to 200 having the site’s employee’s average age-25.

I use chinese search engine to search this website,and found that it belongs to a company named Beijing You Bei Network Technology Co., Ltd.

and I did a little research on the internet,and did not find any scam or fraud complaints of this company.Althrough there are some negative feedbacks from the real users,but that doesn’t mean the entire company is a scam or fraud ,right?

#2. Is This Website Easy To Use?

Yes,A sophisticated website with lots of bells and whistle, YoyBuy is modeled on the style of American websites. Featuring an online account template and familiar Shopping Cart experience, YoyBuy speaks to a large global population with expendable income, offering website versions in Chinese, English, Russian and Spanish.

#3. What Service Do They Offer?

They have two kinds of services: One is the typical taobao agent service and the other one is forwarding service.

I have already explained how to use a typical taobao agent,you can read the details here: Order Procedure Of A Taobao Agent.

Their forwarding service is really a good one which allows you to have an address in China for free. You can buy items from taobao yourself.After reaching at your forwarded address the items will be then shipped to you.

#4. How Much Do They Charge?

This post gave a detailed introduction of the fees involved in using the taobao agent.there is also a table in this post that listed all the agent’s pricing information.you can easily find yoybuy there.

#5. What Kind Of Payment Methods Are Supported On Yoybuy?

Payment methods possible with Yoybuy.com:

  • Visa credit card
  • Master credit card
  • QIWI
  • Western Union
  • Web money
  • Wire transfer

Sadly,Paypal is not on their list,which is really sometimes troublesome as it is more convenient and safer.

#6. Does Their Customer Service Good?

Yoybuy provides

  • Live chat: from 9:30a.m. to 18:00p.m (CST: China Standard Time), 7 days a week, Monday to Sunday
  • Email Support:  service@yoybuy.com
  • Phone support: +86-10-56147027

#7. Most Helpful Customer Reviews

I have listed most of the customer’s feedback here,you can read them yourself.

Yoybuy Review: Conclusion

Yoybuy is one of the most trusted names in the industry. It does build clean and easy to use website. However, their service fee is a little bit high and they don’t support paypal.So if you are more concerned about the cost, take a look at a few other options here.

Dear Yoybuy users, I’d love to hear from you ! Please share your experience in the comments.

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16 thoughts on “YoyBuy Review: Is YoyBuy a Reliable and Trustworthy TaoBao Agent?”

  1. I ordered a rare water cooling system for over $500, Yoybuy shipped it to me twice but failed twice because they didn’t ship correctly. I then opened a case with paypal. A new tracking number was given there, I got a cheap Iphone case, watch out, there is no end to cheating here.

  2. If you want to burn your nerves and drain your wallet ? Go with Yoybuy , they pay money to people to do a fake reviews on internet , unfortunately Im one of the victims who trust that reviews paid $400 and gust what ? I didn’t receive anything at all

  3. From my very first experience this is so-called big company turns out to be a single person fraud business. Let me demonstrate it step by step. I have made two orders under my YUYBUY account and paid for them via Paypal. In the same evening I got an email from YUYBUY that my account is locked and if I want to proceed my order further I have to pay 50% more via Western union, Web money ,QIWI or TT (bank transfer), alipay or wechat. During the process of clarifying the issue with the agent via chat I realized that this so-called company does not have live money to redeem the items ordered by customer. In my case the budget of two orders was less than 600 USD ))). I did not agree to pay any extras in order “to establish a trustworthy relationship with YOYBUY” and as alternate option the agent offered a refund procedure where a buyer losses money on exchange rates. Eventually I have opened a dispute at Paypal and guess what?! Right, the agent does not respond on it despite the fact that he/she has viewed the dispute.
    Choose your business partners wisely and pass by those like YUYBUY.

  4. do not trust yoybuy

    i pay 54 usd for the product

    shipping method 7-10 days (extra cost)

    1 month passed

    yoybuy said

    we did send but package came back to werehouse
    and we did talk about with shipping company
    we will send

    but the package still has not arrived
    no refund money
    no product

  5. Hi Eric, We are really surprised of comments that Yoybuy is one of most trusted names in industry. In our eyes it only means that other companies are super bad or you have not read enough comments of them from internet. I read your pages before trying to make business with them and honestly spoken making business with Yoybuy was clearly the worst experience with Chinese people what we have met. It is not only the high prices but really poor professionality in every part of their business starting the funcionality of their pricing system and total reluctance to answer to any question which we placed. We are 99% sure that those people who have given 5 stars to them have not even checked that prices were right. We are so tired to Yoybuy that we just send the same story to all available pages where reviews can be given in meaning to save other people money:
    “How is it possible that someone has been so lucky that they have managed to do successful business with this company. From us everything went below all margins. We ordered 5 items from them and soon noticed that we have to cancel our order. Unluckily one item was already ordered by them. That item was two months in their store and when it was sent to another agent, who arranged transport, the item was in unacceptable condition. Our agent sent it back. They refused to pay our money back and offered points couple of times and then different amount of RMBs. We refused to take points and etc but just wanted our money back. They never answered to our any question, just changed the “bid” and asked our acceptance. After their last bid they closed case without telling us first. A professional studied the case and when I sent her comments to Yoybuy, they just answered that case is closed, that’s all. I’m quite sure that those who have given positive comments, didn’t check that prices were like said in original pages. We noticed that their system is not updating all prices when you choose products from original seller’s page. So be prepared that first invoice is not correct and you have to pay more what you though. They take over 10% profit already when they change cny to USD. Then they take 10% fee from everything. Their freight costs are 3…4 times bigger than by others and even from those prices they take 10% profit. It is sick that they force you to use their services with unreasonable prices and then take profit from that. They could call that “business” but we use another word. They are even so sly and cheeky that before you can make payment to them, they ask you to send your photo and copy of credit card although VISA show green light for payment. We refused to send that information because it is totally forbidden by bank. We regret that we tried to do business with them. They still have our money in their account and they refuse to discuss about it. We have been in contact with two other buying agents and they are from another planet, really good and friendly service. Everyone can of course do business with who they want but if you want to get troubles, loose money, burn your nerves, please contact Yoybuy.”

    1. You are absolutely right….i have been a victim….and have already deposited some money into there system…since then…have been cursing them and blaming myself…..such company suppose to be close down….in fact they suppose not to exist and for there workers…they suppose to be working in farm…because they behave like a farmers not like an expert…..Never in mind use such service like them….they are ripper and scammer in directly not direct scammer. YOYBUY is the worst please close such company down forever

  6. This service is OK if everything goes smooth, if something wrong happens with your transaction (my package didn’t arrive after 1 month, and there is no tracking update since 12/8/16) – they do not take you side or try to resolve the problem with shipping company, they start to lie you and do not provide any real help. They do everything (trying to find any reason) in order not to give you compensation.The level of service in a problem situation is very low. There is no buyer protection that you get for example on eBay or Amazon.

  7. Very bad service, items come faulty one item came empty just the box! I worked with them for over 5 years. When they sent me item that is not as described and different from the one on the picture, i asked for a refund which they refused. I made complaint through PayPal now they blocked my account and I had money there! They are scammers. Also, they weight items differently, when I paid 70$for 2kg item including fees etc. After item arrived I weighted the parcel at home before opening and it was 1.2kg

  8. not Reliable and not Trustworthy they are happy to take your money but if they stuff up they don’t pay back best if you are going to use them use paypal so paypal can get money back and don’t believe any thing they say like if you pay for it then we will pay you back they wont

      1. We agree, don’t trust. We refused to do that and still we could order from them. We are really satisfied that we didn’t give asked details to them because it is not acceptable if you ask from banks and because they kept our money without sending goods to us. We can just imagine what they could have done with detailed information of our credit cards etc. Keep away from these guys.

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