SpreeNow has been trading for six years, also under the name TabaoNow. Early on, from 2007, the group mounted small-scale “sprees” in various forums, and also offered a Shopping Assistance Service website. Solid past experience like this points to a potentially super Chinese shopping agency experience. It’s worth examining SpreeNow, because the devil is often in the details.
Today, we’re excited to dive into more detail about SpreeNow. Join us exploring its benefits and possible downsides.
#1. Is Their Website Easy Of Use?
Americans, Europeans and Australians accustomed to a standardized “look and feel” in terms of purchase path may find themselves initially challenged by the SpreeNow website. The site (offered in English only) could use a good going-over by an editor in terms of both language usage (grammar) and content. The “News” section boasts its most recent item, a particularly irrelevant article on repairing a ring binder, from September 2014.
One thing I find uniqueness about SpreeNow is the “+Spree It!” button. With this button,you do not have to copy and paste a URL anymore! As it says on the website all you simply need to do is:
“Drag the Spree It! button to your browser’s Bookmark Bar. Use that Spree It! button on Taobao or Tmall’s product pages. It will add any product directly to your SpreeNow Shop cart.”
#2. Is It Easy to Order Via SpreeNow?
SpreeNow have a really nifty shopping cart system that automatically calculates the total of your order without shipping.You do have to sign up with them to be able to order through them!
There is initially no trace of an efficient filtering mechanism other than a natural search by keyword. Only after an initial result is it possible to sort by price, “sale” status or popularity. The user appreciates that English titles are visible for the first several hundred items; that is, until it becomes clear that entering keywords in the Chinese language will yield many more items in the search result.
#3. How Much Do They Charge?
All prices are in Chinese yuan, with no conversion tools offered. In the Product section, prices are delineated by item price and domestic shipping price (usually 15 yuan). It’s crucial to know at this point that SpreeNow’s 10% service charge will be based on the sum of these two prices.
If you were a member on TaoBaoNow.com, you get a special 8% service fee on their new site (forever!) instead of the regular 10% fee.
#4. Shipping And Handling
One major hurdle to using this website as a beginner is that prices and costs are given exclusively in Chinese yuan. This includes calculations of shipping, done with a nifty automatic calculator for any country around the world. Yuan-only pricing leaves the foreigner a bit perplexed unless he’s stocked his online account prior to any purchase transaction.
Shipping options are limited to China Post Airmail, EMS (Chinese express), Hong Kong Post Airmail and Hong Kong Post Air Parcel.
#5. Is It Safe To Order From Spreenow?
SpreeNow is one of the few websites doing a shout-out for its online security. A “Digicert EV Secure” medallion claims to have verified the authenticity of the website and its owners, and, through SSL certificate, ensures safe information transfer.
#6. Is Their Customer Service Good?
An online Chat Support service is manned by SpreeNow between the Beijing-time hours of Monday-Friday 9am–6pm and Saturday 9am–3pm. Given a 12-hour time difference from US Eastern Daylight Time, it may be very convenient for night owls to communicate with SpreeNow, but since the SpreeNow website does not list any other communication method, a direct dialogue for other US- or South Americans could be challenging.
#7. Are SpreeNow Customers Satisfied With Their Service?
Many customers are very happy with this agent,They think Spreenow is a decent shopping service and their staff has a very good English,Some like their cart option because customers can review the prices before ordering ,removing stuff from the cart if the total is too much.A few customer feel that service fee is more expensive than other agents.I have picked some of the most helpful reviews,you can read them yourself.
shuudenclub: Easy Taobao Shopping: SpreeNow Tutorial & Review
chokoespurr: Spreenow shopping service
michigopyon: Using Spreenow for ordering on Taobao!
Shannie Bee: My First Taobao Haul! TaobaoNow Service Review
SpreeNow Review: Conclusion
Spreenow’s forte is easy to use website, quick and effective customer service. But it’s payment method is a bit complex and their commission fee is more expensive than other agents,you can see here,many agents can offer a better rate,If you expect a cheap taobao agent, Spreenow isn’t for you.if you want a reliable agent that has been tested by many customers,then this one is for you.