TaobaoFocus is an agent for online shopping in China. It pegs its mission as “to help and allow more international buyers to enjoy shopping on Taobao, China’s largest online marketplace.” Obviously expert at targeting worldwide buyers, its appeal to the growing Middle Eastern market is a big plus point. It is now offering a website translation in Arabic in addition to the more usual English, Russian, French and Spanish.
Join us exploring TaobaoFocus in detail to see how it is differentiated from the competition.
#1. Is Their Website Easy To Order ?
Overseas shoppers accustomed to retail websites boasting easy navigation and contact points will feel right at home at TaobaoFocus. It’s “shop til you drop” 3000 miles from home – without ever leaving the house.The extremely well edited English website version is text-heavy but speaks in well-defined terms.
The order system on TaobaoFocus ensures a smooth shopping experience. Calling on a universally recognized account registration and shopping cart structure, shoppers will need no introduction to ordering procedure.
Additional features inherent in this fun excursion include:
- The capability to enter comments/receive replies directly on the order page;
- Multiple delivery address option;
- Order processing updates per e-mail;
- Standard pre-shipping sharing of ordered item’s photos;
- And a “Save Shopping Cart” function to preserve interrupted online sessions.
- Categories of Taobao shopping opportunities — e.g. tea, wedding dresses, men’s shoes – are expertly delineated to support non-Chinese users.
#2. How Much Do They Charge ?
Service fees of 10% (of product costs + domestic shipping) are by no means competitive with some other agencies. And since all calculated and estimated costs presented on the website are expressed in RMB only, it’s difficult for any first-time customer unfamiliar with the Chinese yuan exchange to assess in advance how much of his local currency will actually disappear from his bank account.
TaobaoFocus is one of the few overseas shopping websites to articulate its policies surrounding Refunds and Privacy in official terms.
#3. Which Payment Method Do They Support?
Payment methods are the most varied of any Chinese agent’s site: PayPal, MasterCard, Visa, Maestro, JCB, WebMoney, RBK Money and Western Union are all accepted forms of payment.
#4.What Did They Post On Their Blog?
The general appeal to an overseas shopping public is reflected in the website’s blog. It is here that the curious user can read about local customs and lifestyle in posts about, for example, Chinese New Year. This blog is also designed to be a community-builder. Promotions and contests for “Share your Language”, Valentine’s Day or International Women’s Day are themed to speak to customers from all around the globe.
#5. How Is Their Customer Service Support?
TaobaoFocus seeks to put them to rest with a very American-style, customer-friendly template. Citing Live Support Chat (available 10am to 10pm China time, Monday-Friday), a how-to-order tutorial, copious FAQs, a guarantee that Claims & Complaints will be handled properly – and finally – the Terms & Conditions to back themselves up, TaobaoFocus puts users’ minds at rest.
The TaobaoFocus staff promise to help with translation as well: if a shopper is stymied by a puzzling translation on Taobao, TaobaoFocus will hone in on the relevant products, speak with the seller and relate requested information back to the buyer.
#6. What Did Other Customer Say About TaobaoFocus?
kirkup: Review! Taobao Focus
terra2: My Review of TaoBao Focus Agent
Bryan_drinks: Taobao Focus issue
strawberry-cupcakess: My taobao haul and a little review of Taobao Focus
To see How TaobaoFucus Works watch this short video clip.
TaobaoFocus Review: Conclusion
TaobaoFocus’s forte is easy to navigate website, qucik reply,but their website looks outdated and I do think they should remodel their site a bit.their service price is 10%,which is one of the highest among all the agents,you can see this taobao agent pricing comparison table,most of other agents charge less than 10%.As usually, I highly recommend you check this website yourself to see whether or not it’s the best fit for your needs.