Ways to Pay on Taobao

taobao payment method

You can purchase items on taobao using Visa/MasterCard/JCB credit card in the world except in Washington DC. and they only support individual credit card,Business credit card is not available.

where can I use the Visa/MasterCard/JCB card?

you use your credit card on both Tmall and Taobao.com,but only limied to pay for physical commodities and tickets.Taobao second hand platform, the pre-sale and Tmall Global trading are not supported.

How much will I pay for the transaction fee?

when you make the payments via VISA, MasterCard or JCB, 3% of  transaction amount will be charged as a service fee.

how to use the Visa/MasterCard/JCB card?

1. After entering the payment page, you can choose any version (Chinese mainland, Hongkong, Taiwan or Others ) in the upper left corner.

2. Select International Credit Card, enter the card number, and then click Next;

3. Card information page where you need to input the relevant information, and then click on Confirm the Payment(确认付款).

4.if you have activated the 3D Secure (Verified by Visa and MasterCard SecureCode) feature,then you need to input the personal security code to authenticate the transaction.if not,you can skip this step and will be led to the payment result page.

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  1. Is there a Taoabo app in English available for Android phones ?

  2. Hi! I’ve used my visa and the total of my purchased products is about ¥3,000 only but in my visa billing statement is about ¥60,000 above ,what should I do?thanks!
    It’s too much

    • you can not change language,there is only Chinese version.

  3. Hey ya, does anyone know how much the bank usually charge for additional processing fee if I choose to pay using Debit MasterCard? I read somewhere that the Alipay’s service fee is about 3%? My total cost of the items itself should be around 300 (according to that day’s conversion rate) but my bank charged me at 340! That is more than 10%?

  4. I recently used tao bao and paid with my credit card, and not ali pay, and now the item has arrived and received and i am happy with it, but it asked me to type in alipay password, so to let the seller know I have received the item. However, I don’t think I ever register any to begin with. What should I do ?

    • you don’t have to do that,just ingore the message.

  5. Hello Eric
    I want to send OTP code to my email not mobile phone no.
    How can I change?

    • they only support sending otp code to your moblie phone right now.

  6. Hi, I tried to pay using my credit card but the alipay kept denying and replied 抱歉,网络系统异常,请稍后再试。What should I do?

  7. International credit cards from other countries are avaliable to buy at taobao and tmall?

  8. Hi good day! Im trying to order to taobao. my colleague told me I can connect my debit card to alipay. my debit card is from china construction bank, is it possible to connect it to alipay? thanks!

    • yes if your debit card is issued by Mainland china construction bank.

      • i see. i’ve been trying to connect it to my alipay account but it does not allow me. is there any way you can help me with this?

        • you can send the screenshot to my email,I will check it.

  9. Hello.

    Can i use this method to pay goods on 1688 to ?

    Thank you.

  10. i add my Debit card into Alipay app account,and pay successful in Taobao

  11. Hi Eric,

    On AliExpress, you can read in Help that only credit cards are supported, and Visa or MasterCard debit cards are not. But CS will confirm that Visa Debit cards are also supported and widely used for payments. Basically, when a buyer uses such card linked to his bank account to make a purchase, Alipay can use Visa or MasterCard international transaction processing system to charge payment, so it doesn’t need to be a member of any other cash transaction systems. Since Taobao payments are also processed by Alipay, they likely have the same processing options for international transactions. Can you contact Alipay CS to clarify?

    • Visa or MasterCard debit cards is supported by taobao alipay based on some feedbacks I received from internatioanl shoppers.

  12. Do you know if a Visa or MasterCard debit card is accepted? I’m wary of using my actual credit card to make purchases, and I had planned on buying a visa/MasterCard gift or debit card.

    • no,they don’t accept Visa or MasterCard debit card.IMO,credit card is safe becasue They WILL NOT remember card info for you.

    • I’ve used my Vista debit card for Taobao and haven’t had a problem. You should be fine.

      • Hi,Liz,thanks for your feedback,I have just contacted the Taobao customer service,they are pretty sure only credit card is supported.so would you mind sharing more info about this?(I.e. your country,card type ect.)

        • Hi Eric, affirmative on the above.

          I’ve been using a Mastercard Debit Card from my local bank in Singapore to pay for all of my purchases on Taobao.

          No issue whatsoever.

          • did u have any extra charges for that?

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