Comment on How to Request a Refund on Taobao by John.
Hi Eric,
Thank you very much for all the help with using Taobao that’s on your site—it’s been invaluable. However, I’ve just had to put in two refund-only requests (for some items I tried ordering before reading your instructions and without realising the credit card charge had gone through) and discovered that the Taobao process has changed, at least for the ‘refund only’ option. Among other things, refund requests now have to be resolved within two days rather than five, and the list of reasons has changed a lot from those you gave. Unfortunately, Chrome doesn’t translate drop-down menu items, so without Chinese selecting a reason is treacherous. I had to choose ‘other’ (which was unchanged) in order to submit valid requests.
Would you be able to update this page to reflect the current Taobao refund protocol? It would be very useful if you could.
