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Taobao Global Direct Shipping

2fdc9979e97fbd3e52930f32077c064cTaobao Global Direct Shipping is a Taobao official forwarding service in Singapore and Malaysia areas. All you need to do is checkout all items in your shopping cart at once, select “Taobao Direct Shipping” and make payment, sit back and wait for your parcel to be delivered directly to you without having to undergo a consolidation process at the forwarder warehouse.

The biggest advantage of this service is you only have to make one-time payment including domestic + international shipping fee, so you won’t need to consolidate your orders and make any second payment – Fast and easy! Save time save money!

1. Shipping Rates for Taobao Global Direct:

Country Forwarder Local Courier Price starting from Size Limit Weight Limit
Singapore ZTO DPEX 39RMB Single Side: ≤80cm
Total: ≤120cm
30kg
West Malaysia ZTO SKYNET 32RMB Single Side: ≤80cm
Total: ≤120cm
60kg
East Malaysia ZTO SKYNET 41RMB Single Side: ≤80cm
Total: ≤120cm
60kg

2. The detailed procedures:

Step 1: Make your order by selecting “Buy Now” or “Add to Cart”. If you are making multiple orders, it is recommended that you choose “Add to Cart” to consolidate all your items and make a lump-sum payment.

After clicking “Add to Cart” you will be told that the item has been successfully added, click “Proceed to Checkout” to consolidate all your items and make payment.

Step 2: Select the items that you want to consolidate, click “Checkout”.

Tips: Consolidation in shopping cart – you can only consolidate items listed on this page.

Step 3: After clicking “Checkout” you will enter the “select delivery address” page. Please select your Singapore or Malaysia address.

Tips: You may click on the upper right to “use a new address” and “manage delivery address”.

After confirming the address, click “Next” to confirm the direct shipping method.

Tips: You can see the domestic shipping fee and international shipping fee clearly shown on the right. It’s convenient! It’s money-saving and trouble free!

After confirming the shipping method, your selected items will be listed at the bottom of the page, along with the total amount to be paid.

Check the item information, amount, etc. and click “Submit Order” to enter the payment page.

Note: Certain products which are not eligible for Taobao Direct Shipping will be shown under the “Submit Order” button. These items will not be included in the calculation of the total amount!

Step 4: After clicking “Submit Order” you will enter Alipay payment page. Here you can choose to view other overseas versions. You are advised to check and verify all order details, and then select your payment method.

After making the payment, you may go to “Purchased Items” to check the order details. Don’t forget to check the delivery status very closely!

About Eric

Hi! I'm Eric,the guy behind howtotao.com.Please feel free to contact me if you have any further questions or concerns regarding taobao.

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86 Comments on "Taobao Global Direct Shipping"

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Eddie
Guest

Im buying over rmb 5k and received my parcel with empty item inside.Buy from few seller and forwarder (zto) help me to consolidate the item and send it over to me(west malaysia).The item seems like to be stolen and left empty box,any idea they will fully compensate my losses or i will have to bear for it?

Nina
Guest

Hi eric,
I have a problem, i bought a lot of small items from seller and using taobao direct shipping, the package reached warehouse and showing size 53 x 53 x 45cm. I just read that the package L+H+W should not more than 120cm in total. There is no messages from them for now. In this case is my package will not be delivered to sg? What do you think i should do? Thanksss

Youmi
Guest

Hello, Eric
May I know if we want to buy power bank and other sensitive items, do we pay extra fee? and how should we pay it? (due to there’s no sensitive item shipping while ordering)
Thank you!

Robert
Guest

I have a tracking number P000006861434. This indicates that the shipment arrived in the destination country (U.S.) on Dec 26, 2016. I have not received it in Arizona on Jan 23, 2017. Can it be tracked further?

Youmi
Guest

Hello Eric, may i know is the price for postage (32 RMB ), is it for first kg we buy or it’s maximum till 60kg? Thank you

Alvin
Guest

Hi Eric, so apparently the seller sent out my stuff late and it arrived late at the taobao warehouse. They sent my other stuff to me already because they arrived earlier at the warehouse. How can I contact them to check the status of my remaining items that is currently at the warehouse?

Patrick
Guest

Hi Eric, I created the TaoBao account but couldn’t find “Singapore” for shipping address creation (only China, HK/Macau, Malaysia and Others). Pls advise.

Yun Yong
Guest

Hi Eric, I chose direct shipping option and checked on the delivery status. My package had been received and signed according to the status but I haven’t received the parcel. Where can I get the tracking number? Are all packages delivered by Skynet once they reached Malaysia? Thank you!

Charmaine
Guest

Hi Eric, it’s my first time order from taobao and I chose the direct shipping option. I bought 5 items, 4 out of 5 already reached the warehouse. I just wanted to know if they will only ship the items from warehouse after all the items arrived at the warehouse or they will ship it separately?
Thank you!

Simone
Guest

Hi Eric, I just realised Skynet has very bad reviews. I just paid for Taobao direct shipping to East Malaysia. Can I change the forwarder now?

thomas pang
Guest

hey eric,
i ship my item by Global Direct and right now its on “您的包裹已在中通集运仓库正常入库” so do i need to click something? because from me using google translate its saying that Your package has been put in storage in normal through Cargo Warehouse, so do i need to click something for it to send or should i just wait?

fara
Guest

hi. i want ask what are different taobao global direct shipping and taobao cargo ? and what courier will be use if i use ‘taobao global direct shipping’ ?

second question, use taobao global direct shipping can not be combined with other order right ?

Muxtaram Irgasheva
Guest

Hi Eric. This is the first time I ordering from taobao. If my order is stuch in warehouse anyway I can receive my orders. I mean is the taobao service safe? Thank you

Somi
Guest

Hi eric, please help. My orders says “2016-Dec-02Fri.01:42:05【海外】Arrived Hub” however the circle thing at the top of the page when I click track items is blinking delivered. However I have not received anything. What should i do?

Guest
Guest

Hi Eric, I ordered some clothes on taobao and now they are asking me to pay a overseas shipping fee for my items to be delivered. how to pay the shipping fee?

Reina
Guest

Hi Eric, can i ask if the global direct shipping is the seller ship from them to us directly in SG? Or they ship to some forwarder and the forwarder ship to us? (just minus-ing off the consolidating part) ??? Because i asked the seller directly and she claims she does not ship to SG directly. However i can still see the Taobao Global Direct Shipping option.

Reina
Guest

Hi sorry Eric, just to clarify. For this global direct shipping. Does it mean that the seller of the product directly ship from them to our address in SG? Or do they ship to some forwarder and the forwarder ship to us? My item is eligible for global direct shipping, but the seller says they can’t ship to SG directly?

Nic
Guest

they shipped to a forwarder in HK, ZTO . And my parcel is not here yet and stuck at some custom although it says in my taobao app it’s already been delivered . They do not update the latest tracking number of your local courier services after they have delivered it to your country . Or maybe it’s because I can’t mandarin to find out where it it :/

Roy
Guest

So I choose global direct shipping for my items and it showed
“2016-Nov-26Sat.18:27:04【海外】送关” since last Saturday. How to know the current status? Or it is stuck at the customs?

物流公司: 中通秀驿

Waiwai
Guest

Hello! My items are also in the midst of 送关 since 24th November! I am a bit worried if the items are lost in transit! Is there any ways to ensure that my items are still safe and sound? 🙁

jas
Guest

Hi Eric,

I have bought 3 items and chose global direct shipping . However I have only received one items. The remaining 2 items status is as
您的包裹已在中通集运仓库正常入库. How should i proceed.? Please advise. Thanks a lot

j tan
Guest

Hi Eric! Appreciate your post 🙂

Can I know if 中国大陆段运费:¥30.00 海外段运费:¥0.00, does this mean that the shop on taobao does not ship direct to Malaysia/Singapore?

Upon carting out, there is a “推荐” beside the option for 淘宝直送 Taobao Global Direct Shipping ¥30.00 . I’m pretty confused.

Thank you for your advice! 🙂

Mun
Guest

hi eric if i now wan to buy thing form taobao.. the weight or product is 13kg and 110*60*60cm can i use directi global shipping? please advice and i if i exceed the requirement for direct shipping there will being stored at taobao’s warehouse instead of being forwarded to me?

Sam
Guest

Hi Eric, I usually shopping in Taobao via ShopBack to get cashback, so it is usually linked to the cn taobao.com. I once encountered a case that I made purchase and choosen direct shipping (I inputted my SG address) and waited for long time like 2 weeks, then I contacted seller and he said they don’t ship oversea. How can this happen, or just I so shuay met this seller tried to play pang with me?

Ling
Guest

Hi Eric,
For shipping to Singapore, is Global Consolidate and Shipping or Global Direct Shipping a cheaper alternative? Kindly advise, thanks:)

hui
Guest

Hi Eric,
The local courier skynet lost my parcel during the shipment. It has been confirmed via phone call with them. Can i know how i can do a refund ? I was informed by ZTO that skynet need to confirm with them first only the refund can be done.
Will i get compensate only on the shipping fee ? How about the item inside ? Can i get full refund too ?
They request Alipay account for the refund. What if i dont have an Alipay acc ?
Your reply is very much appreciated.

Fleeze
Guest

Hi Eric,

I bought 4 similar items from taobao using the Direct Shipping and it turns out that each item was 122cm, which exceeds the size limit by 2cm. This resulted in my items being stored at taobao’s warehouse instead of being forwarded to me. I really need those 4 items and have no intention of returning it to the seller. Could you please advise me?

Jas
Guest

Hi eric,

Not sure what happened to my account, after submitted the orders the direct shipping option didnt appear and I only can see consolidation shipment option.

I just used the direct shipping for the same shop but want to purchase again but cant see the direct shipping option any more.

P.s tried on computer and mobile

Pls help, tks

Jasclin
Guest

Does the delivery address needs to be in Chinese? Or English is fine.

HUIS
Guest

Hi Eric,
I made order from 3 suppliers and i pay for direct shipping to Malaysia address with 1 time payment inclusive shipping fee. Then i got msg from the dispatch thst 1 of my order parcel >130cm and need to top up, or i can choose to return to seller.
I request to return and ask for seller refund. Does this has any impact on the other 2 order that i made from 2 different sellers ? note that i paid 3 sellers on the same payment. I check the delivery status on the other 2, it seems like they are hanging in the china warehouse. the status shown were green and they thanks me for getting their services.

Please advise, thanks in advance.

Merritt
Guest

Eric,

Their warehouse contacted me through whatsapp and told me to top up another 228rmb for international shipping fee. When I checked the details of my items, it didn’t ask me to pay for the international shipping fee as for now. Need your advise.

Tong Din Eu
Guest

I paid for a ceiling light fan (RMB599) and the suggested taobao global direct shipping fee (RMB116). However when product reached 中通, it was not accepted because it is too large.

After 2 hours of online chat, seller agree to process refund for RMB599. Need to know if taobao global direct shipping fee (RMB116) will be refunded?

Seller also advised they only sell in China, so how was the suggested shipping fee (RMB116) is derived?

CBJ
Guest

Hi,

Does the Alipay for Taobao only uses an account that is linked to China banks? Is it not like Aliexpress?

Joc
Guest

Hi Eric,

Wonderful blog you have there. Its a life saver.

However i have a question. im using direct shipping to purchase my goods. i understand that i need to contact the warehouse after the goods have arrived. I dont really understand how to do so.
Can you please elaborate more?
Thanks

Calvin Yap
Guest

Hi Eric,

I have bought something from Taobao. It shows delivered but i have checked the AWB at SKYNET it shows AWB does not exist. I did not receive the parcel at all. So where and how or who i should check with now? Hope you can show some lime light.

Thank you.

Calvin Yap

Hoang Nguyen
Guest

Hello Eric, I bought an item on taobao, but I didnt know that I need to use the forwarder agent (warehouse) or taobao only ships directly to Singapore and Malaysia, I input my address in Vietnam..and paid only one time. The payment is done. Can the seller ship directly to my address in Vietnam, or I have to contact him/her again to fix this issue?

Thank you very much,

Ray
Guest

Hi Eric,

can i check what it means by total cannot exceed total < 120cm?

Means i have to add the packaging size L + W + H = must be less then 120cm?

what about 1 side means? each L / W / H must be below 80cm?

Looking forward to your reply soon.

Many Thanks!

Shiann
Guest

Hi Eric ! I’m glad for the work you’ve done on your post. I am thinking, instead of the taobao agent, I would like to purchase from taobao directly for myself. But my country isn’t in the selected field of any shipping method. Please give me advise ! Thank you !

Kian
Guest

May I know the rate is sea freight or air freight?

Thank you.

christine8333
Guest

hi Eric, if use direct shipping to malaysia, after choose the malaysia address there was dont have the next step to choose the direct shipping. can you help?

wcng
Guest

Hi there!
Is that the official weight limit for taobao global direct shipping? Because I cannot find this info anywhere else. I have read across somewhere that if your item is too big, they will reject it and send back to the seller, is that true? I bought 2 parcels weight almost 12kg, kinda worried now. =/

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