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Alipay Account Verification for Foreign Users

Updated on October 8, 2019

Verifying your account helps for a few reasons.

  • You can send and receive money from other alipay users.
  • You can open a store on taobao.com as a foreigner.
  • Verifying adds a layer of security to your account.

Once you’ve officially been verified by the system, your account will display a blue check mark to show you’ve verified your account.

Things you need to prepare for verification.

1. A copy of your passport.(biographical page+stamped page)

2. Bank card issued by banks located in China Mainland.

(Note: You can not use bank cards issued by China bank branches in your country to verify your alipay account.)

Here is a guide on how to open China bank accounts as a foreigner.

The process for verifying Alipay account

1. Log in to your www.alipay.com account

click “Manage Account” – “Account Setting” – “Basic Information” – “Verify Now”.

2. Click “Verify Now(立即认证)”.

3. Fill in your personal information as required

护照 means passport

4. fill in your bank card information

5. Upload your passport scan

6. Submitted successfully,Verification will be completed in 24 hours.

7. Once the verification is approved, you will then have a verified real-name account.

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161 thoughts on “Alipay Account Verification for Foreign Users”

  1. Hi! I’m not sure if you can help me but I guess it’s worth a shot.

    I’ve been buying from taobao to singapore for several years and never had an issue with alipay despite not being verified because I usually use enets. Anyway I took a pretty long break from buying on TB (since april) and recently have been planning on making an order.

    I logged into my alipay account and noticed I had some money in my account balance (which comes from when sellers refund me) and this message “根据监管部门的要求,需要您进一步完善身份验证信息才能使用余额进行付款.” It seems like since 1st July they now need accounts to be verified if not some functions will be frozen or something.

    I did some googling but no one seemed to bothered by it. Anyway when I went to check out my order, I usually use whatever funds in my account balance I have and then use enets to cover the rest. But I wasn’t able to as it said I needed to verify my account. I could still pay via enets though.

    The amount I have in my account balance now isn’t very much but does that means that whatever money sellers refund me from now on is frozen as I can’t use it or transfer it out?


  2. Hello Eric,
    I live in Viet Nam and I find a branch of ICBC here. Is it ok to register an account at ICBC Vietnam and verify alipay? Since alipay changed its policy, my alipay account has been locked, i miss taobao

  3. This is pretty much impossible unless you reside or are visiting China and have a Chinese passport. 🙁
    Makes receiving refunds after-the-sale very difficult. I will never get my money back from the warehouse’s mistake.

    1. If you paid by a credit card, you can always Charge Back the payment by contacting your bank-issuer, if Alipay refuses to release your funds back to Visa account. They are obligated by contract with Visa and MasterCard International to return any refunds back to account holders. This means, you may not be able to pay for new purchases by using your previous refund on Alipay, but you arel entitled to get your money back without producing any passports etc, because the money will be refunded to the same account they were charged from, so it doesn’t matter whether it belongs to you or not.

      If you paid by a debit card or through international payment system like Web Money etc, contact their CS for further instructions.

  4. Hello,
    I live in Macau and i dont have a Chinese bank account. My account is from bnu .
    I bought coupons in seven eleven to perform payment and still asking me for my identification. What should i do?

          1. Eric,

            why do they let me create an Alipay account as a foreigner, but won’t let me use it as a foreigner ? I cannot verify the account as I am a US citizen and do not have a Chinese Bank Account from inside china. I find this bizarre.

          2. When creating a bank account in China, do they require me to have a China handphone number in order to use their banking facilities? I.e. sending one-time pin etc. If yes how do we go about it since we are foreigners and do not have a long term China number.

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