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Alipay Account Verification for Foreign Users

Verifying your account helps for a few reasons.

  • You can receive money from other alipay users.
  • You can open a store on taobao.com as a foreigner.
  • Verifying adds a layer of security to your account.

Once you’ve officially been verified by the system, your account will display a blue check mark to show you’ve verified your account.

Things you need to prepare for verification.

1. A copy of your passport.(biographical page+stamped page)

2. Bank card issued by banks located in China Mainland.

(Note: You can not use bank cards issued by Chinese banks located in your country to verify your alipay account.)

The process for verifying Alipay account

1. Log in to your www.alipay.com account

click “Manage Account” – “Account Setting” – “Basic Information” – “Verify Now”.

2. Click “Verify Now(立即认证)”.

3. Fill in your personal information as required

护照 means passport

4. fill in your bank card information

5. Upload your passport scan

6. Submitted successfully,Verification will be completed in 24 hours.

7. Once the verification is approved, you will then have a verified real-name account.

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121 thoughts on “Alipay Account Verification for Foreign Users”

  1. Hello, I am a foreigner from Singapore and have just created Alipay account (not the international one). my account is created but i can never log in again once i signed out. Or even when i was logged in, they still prompt me to sign in again and doesnt allow me to sign in. Did i misread anything?

  2. Zulqurnain Ali

    hello
    i am a foreigner in china and i am unable to enter my details of bank into alipay. please help to resolve it.
    i am facing issue of ID number and i did not see any option regarding passport number, i visited my bank but they said your details are correct….

  3. Hi Eric

    I’ from Malaysia and it will launch AliPay acceptance very soon. I’ve been trying to find more information but not able to find much on technical side.

    I suppose to use aliPay we need to do the following :

    1. Download app and register account with mobile number
    2. Add credit card and then top up our alipay account
    3. Start using it

    Is the above right?
    What about being a merchant. Do you have any idea how to start for me to accept alipay customers?.
    If im not mistaken i need to sign up cross border account but not sure with who and also get the terminal from the local bank as part of the settlement bank. Is this right?.
    I can’t find any technical or clear instruction on how this would work.

    Appreciate your help.

  4. Hi Eric,

    My mum ordered something online and the payment went through, but the product hasn’t arrived yet and now her account is frozen but we don’t know why.

    Is there a way to track the order or get a refund even if the account is frozen?

  5. askingforafriendnot

    Hi,

    I’ve applied for a refund and it’s been accepted but I seem to have problems with account verification. I paid using a debit mastercard, will it get refunded to my account regardless or do I have to resolve the issue first?

    1. Happygolucky

      How do u ask for the refund ,my money has been stucked inside as they need another bank for verification which I don’t have ,can u kindly advise me how do u ask for refund to your credit card thanks very much

    2. HEY PLEASE ANSWER TO THIS. I am regular Taobao user. Bought something the seller didnt ship for some time and I opened a refund and he refunded me. I am used to doing refund etc and it never showed any error and just went to my debit card in a week or two. But this time it says it can’t verify my alipay and won’t be “used directly”. I tried verifying but it wont allow my debit card that I regularly use on taobao. Will it still go back to my debit card in a few days or am I just screwed?

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