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Taobao Global Consolidation and Shipping

I am getting tons of requests for a detailed tutorial on Taobao consolidated shipping. In another post, I have stressed a whole lot about it, but it still seems that I don’t clarify myself enough.

Many beginners still are not clear what Taobao consolidated shipping is. So in this post, I will make an attempt to explain basics of Taobao consolidated shipping and how to use it.

# what you will learn from this post

  • #1 How does it work
  • #2 Does it support my country
  • #3 What is the shipping cost to my country
  • #4 What they cann’t ship
  • #5 How do they calculate the shipping fee
  • #6 Step by step guide to this service
  • #7 Two methods to contact the forwarder

#1 how does it work

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.

Step 1: First payment

You submit orders with this option selected and make the first payment for order value+domestic shipping fee from seller to China forwarder’s warehouse.

Step 2: Seller ship orders to forwarder warehouse

Seller will be shown the forwarder warehouse address with your unique ID on the order page and send orders to the forwarder warehouse.

Step 3: Warehouse receive your orders

Warehouse receive it ,weigh it,update you the weight and shipping fee from your account.

Step 4: Second payment

you can log in and make the second payment for the International shipping fee (from forwarder’s warehouse to your destination address).

they will consolidate and ship all your orders in one parcel to your address.

#2 Does it support my country

It currently supports 10 regions which are:

USA, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, HongKong, Macau, Taiwan.

Shipping Methods Shipping Model Supported Areas:
Taobao Global Consolidation and Shipping(集运) Air USA, Canada, Australia, New Zealand, Japan, Malaysia, Singapore, Hong Kong, Macau, Taiwan
Sea Australia, New Zealand, Malaysia, Singapore, Taiwan

#3 what they cann’t ship

The short version

there are total 100+ types of items taobao will not ship abroad,most of them,we will never order it on taobao,so I listed 8 of the most common types of items that we usually mistakenly order:

1. Items exceed size or weight restriction:

Each forwarder has set a restriction for the max weight and size of the parcel they will accept,make sure your parcel are not too long or too heavy.

2. Food

tea, instant noodles, bamboo products, etc.;

3. Liquid, paste, powdered items:

Cosmetics like perfume,lipstick,foundation,nail polish,pencils,pens,alcohol,thermometer,ink etc..

4. Knife and Gun

survival knife,toy gun,water bb gun

5. Electronic device

humidifier,rice cooker,electric toy,vacuum cleaner,etc

6. Magnetic items or parts

Magnets, audio equipment such as audio, motors, speaker, compasses, coils, etc.

7. Battery and items with inbattery

Mobile phones, computers,powerbank,watches,lithium battery

8. Branded,fake,replica,counterfeit items

The full version

Here is the full list of prohibited items,if you are curious,you can go and take a look at it.

#4 How much does the shipping cost

Taobao to USA shipping cost

Taobao to Canada shipping cost

Taobao to Australia shipping cost

Taobao to New Zealand shipping cost

Taobao to Japan shipping cost

Taobao to Malaysia shipping cost

Taobao to Singapore shipping cost

If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment.

Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

#5 How do they calculate the total shipping cost

the shipping fee

Your parcel will be charged by either actual weight or volumetric weight – whichever is greater. Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

The volumetric weight calculation formula Taobao forwarder use is L * W * H / 6000 = KG

An example: Let’s say a parcel is 50cmx20cmx20cm and weighs 2.5 kg.

  • Multiply the dimensions together to get 20000.
  • Divide by 6000 to get 3.33, which rounds up to 3.5.
  • That means the volumetric weight for this parcel is 3.5kg. Because the actual weight is 2.5kg, you will be charged for 3.5kg on this parcel because it is the greater of the two (volumetric weight vs. actual weight), making 3.5kg the chargeable weight.

GST and Customs taxes

here is the chart of tax threshold and rate listed:

Canada:

if you choose official air transport,A 5% GST will be charged in advance when you pay for the international shipping fee.

the service fee for remote areas

if you are from Hongkong,the will charge service fee for residential address(20 HKD) and remote areas(30 HKD).

#6 step-by-step tutorial on how to use it

the following is a step-by-step guide on how to use Taobao Global Consolidation and Shipping:

Step 1: first payment

When making an order, please select or add a new address at the shipping address section, and then choose “”After the consignment(集运)” “.

taobao cargo

you can click “Modification Service Provider” to  choose your preferred forwarder based on their pricing and service standards.

After confirming your selection, proceed to payment and complete your order.

Step 2: Manage Your Parcel

Click [跨境物流管理(cross-border logistics management)] in the upper right corner of world.taobao.com homepage or click here

Step 3: Choose parcels to be consolidated

Now you will see your parcels that are waiting to be consolidated.

select products that you want to consolidate.The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place.

After confirmation, click “One-click package settlement(一键合包结算)”.

cons11png

The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged 1 CNY per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Note: you will not receive any notification when orders reach the forwarder’s warehouse,you are advised to download “淘宝Lite” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

Step 4: second payment

After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Now the international shipping fee payment settled. Check the status closely and wait for your parcels.

#7 How can I contact the forwarder

There are two ways to get in touch with them,first is by aliwangwang,second is by livechat. they can understand and speak a litte English,so make sure you use simple and plain words.

aliwangwang with the forwarder

On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.

livechat with forwarder

Click the following forwarder link to have a livechat with them,if you are not sure which forwarder you are using,check it from this page.

United States 官方空运 佳成国际 中山速递
Canada 官方空运 佳成-UPS 中山速递
Australia 官方空运 官方海运 官方直送
New Zealand 中通秀驿ZTO 4PX
Japan 4PX
Singapore 官方直送 官方空运 官方海运
Malaysia 官方直送 官方空运 官方海运
Hong Kong 官方配送服务 顺丰速运 官方直送
Macau 顺丰速运 官方直送
Taiwan 官方直送 官方空运 4PX
顺丰速运 圆通速递 官方海运

That’s all. I hope that this post helped you understand consolidated shipping at a better level.Please leave a comment below, and let me know what you think!

You may also want to see step by step ordering from taobao guide for beginners.

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451 thoughts on “Taobao Global Consolidation and Shipping”

  1. Hello Eric. I payed for an item on the 12th, but there has been no news regarding shipment to the warehouses. I checked the cross border logistics page, and theres nothing pending. What should I do?

    1. Hi,Greg

      the first thing you need to do is go to the your order details page and check if seller ship out your parcel,if yes,then you copy&paste the domestic waybill number to livechat with your forwarder,they will tell you where it is now.

  2. Hi Eric,

    Dex-i is the shipper of my latest order from Toabao. I have waited for the shipment for 2 weeks and now the tracking show that the shipment was returned to China.

    What can I do?

  3. I am from Malaysia.ABX Express is the worst courier service provider I have ever come across. Please stop using this company. Really disappointing and below average expectation.

  4. Hi Eric, I changed my address in taobao to the freight forwarder address in China but my shipping fee still remains unchanged. I have already deleted my original home address and only the freight forwarder address is saved. Is there anything else that I’m missing out here?

  5. Hi, if I’ve selected sea shipping in the initial check out process when paying for items cost, can I change it to air shipping later when I consolidate my items after they arrived at warehouse ? Is there any way to select again the shipping method ?

  6. Hello! Please help me, this is really urgent. I just bought some merchs (standees, keychain etc) via consolidate shipping. but when i checked at the consolidated goods the standees are set for sea shipping while the keychains are set for air shipping! how did this happen?! T T i want to pay for them in one packaging please help me huhuhu. can i still change the sea shipping to air shipping?

  7. Dear Eric

    My order tracking has a big button under the timer which says “合并转运”. Do I need to do anything at this stage, or will it eventually change to “支付转运费”?

  8. Hi,
    I purchased my goods from Taobao in Jan. Since language was a barrier and I completely depended on google for translation. The issue is this has been delivered into Australia on 8/3/19 I am happy send you screen shots of the consignment. Initially the consignment number was CPBYKYZ0018622 and the it ws through https://www.saichenglogistics.com However they are just stuffing me around and now they have changed my tracking number from the one I gave to DQ00561 I am extremely disappointed. I contacted Saicheng and they are just ignoring my emails and saying it going to come. Seriously i dint know a parcel from china will take 2.5 months. Please help to sort this issue.

  9. Hi Eric,
    Each time I want to purchase something on taobao am told to set up my shipping address but when I type it in, it’s failing to be saved hence i can’t buy anything. How can I save my shipping address?

  10. Hi Eric- you have always been so helpful when I have an issue… so thank you in advance if you see this comment…

    I am in the USA… I ordered an item to be shipped to the warehouse and then shipped to me. Unfortunately I didn’t realize the item was coming FROM the US and being shipped to China… and apparently I need to upload my ID. I tried my ID and Passport… no luck. I contacted the seller to let them know I am a US citizen and they told me I can just give them my ID number. Problem is… what is my ID number? hahaI have no idea… my drivers license number?

  11. Is there an updated (2018/2019) size/weight restriction list for Taobao logistics/consolidation shipping to the USA? I found a prohibited item list (to the USA) but cannot find any other information other than size/weight limitations to Singapore and Malaysia.

    Do they limit to sizes they can stuff into a bag?

  12. Hi Eric,im from malaysia and i got problems with paying the consolidated shipping fee as i got the error message “Your personal information cannot be verified by Alipay. Please ensure that it is filled in accurately.” upon proceeding with my visa.i dont know how to proceed at this point,could u help me on this matter?

  13. Hi Eric, I just discovered Taobao.com recently through Chinese electric motorcycle parts I buy. So I have purchased about 5 to six items to see how the shipping would work out. So if I think I understand the tip you are informing in this Forum. Are you suggesting as a local delivery address that supports Express shipping USPS OR UPS OR DHL 1st to mainland China. then the seller will ship to that local address for proper storage until Overseas shipping is paid. So far I only received a Tire and tube that arrived here in great time, I purchased the tire on the 12 of DEC and arrived here in the Bronx NY on DEC 17. But I noticed that the Tracking numbers of most of the Items that the sellers use there default delivery vender they either can not be tracked or are very delayed in the info received in taobao logistics. Thank you for creating this website and support group. Also I tried using the support Telephone 3# you provided for English support, but it seems that they really do not support English as an option being that i only reached taobao in Chinese support. any useful info would be greatly appreciated. thank you!

  14. hi Eric, I would like to seek for your advice,my recent purchased, taobao only allow me to use 官方空运 and l can’t choose my prefer forwarder, previously I used to opt for 4px, and thus time I really dont know which forwarder the are using to send the parcel to me? can you assist how could I check? I left a comment at taobao but no reply, thanks

  15. Can you recommend a cheap agent site to process my orders instead?
    I dont understand their checkout page its all written in Chinese and unable to translate the page,
    PLEASE HELP

  16. hey eric,
    I brought 13 things from Taobao which all have been arrived In warehouse for consolidation , but when I click on the button ‘ pay fees’ ,the page ends up showing ‘ this page is not available’. Moreover, I’ve also tried it on mobile version but still faces the same problem. but I don’t know why I was successful two days ago.

  17. If I ordered a bunch of items but some of those items will not be shipped until 30 days later, should I consolidate everything or the warehouse will start charging the fee for those that already arrived after 20 days? If yes, do you suggest that I do not consolidate and have those available shipped to me first?

  18. How do we view the items detail that were paid with the consolidated shipping? In Alipay, it only shows the amount of shipping fee (consolidated items) paid but no details on the item details that were paid for.

  19. Hi Eric,
    A seller split shipped an order. The first package had been consolidated last week, and this week the second package finally shipped. Although it now has a pay for shipping button, it doesn’t show up on the consolidation tab. Any ideas on this?

  20. Hey Eric, my packages are in the warehouse and I already payed the shipping fees but one of the package is listed abnormal and now all my other packages that are grouped with the abnormal package aren’t shipping at all from the warehouse to my country Canada. Should I wait or what should I do?

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