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Taobao Global Consolidation and Shipping

I am getting tons of requests for a detailed tutorial on Taobao consolidated shipping. In another post, I have stressed a whole lot about it, but it still seems that I don’t clarify myself enough.

Many beginners still are not clear what Taobao consolidated shipping is. So in this post, I will make an attempt to explain basics of Taobao consolidated shipping and how to use it.

# what you will learn from this post

  • #1 How does it work
  • #2 Does it support my country
  • #3 What is the shipping cost to my country
  • #4 What they cann’t ship
  • #5 How do they calculate the shipping fee
  • #6 Step by step guide to this service
  • #7 Two methods to contact the forwarder

#1 how does it work

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.

Step 1: First payment

You submit orders with this option selected and make the first payment for order value+domestic shipping fee from seller to China forwarder’s warehouse.

Step 2: Seller ship orders to forwarder warehouse

Seller will be shown the forwarder warehouse address with your unique ID on the order page and send orders to the forwarder warehouse.

Step 3: Warehouse receive your orders

Warehouse receive it ,weigh it,update you the weight and shipping fee from your account.

Step 4: Second payment

you can log in and make the second payment for the International shipping fee (from forwarder’s warehouse to your destination address).

they will consolidate and ship all your orders in one parcel to your address.

#2 Does it support my country

It currently supports 10 regions which are:

USA, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, HongKong, Macau, Taiwan.

Shipping Methods Shipping Model Supported Areas:
Taobao Global Consolidation and Shipping(集运) Air USA, Canada, Australia, New Zealand, Japan, Malaysia, Singapore, Hong Kong, Macau, Taiwan
Sea Australia, New Zealand, Malaysia, Singapore, Taiwan

#3 what they cann’t ship

The short version

there are total 100+ types of items taobao will not ship abroad,most of them,we will never order it on taobao,so I listed 8 of the most common types of items that we usually mistakenly order:

1. Items exceed size or weight restriction:

Each forwarder has set a restriction for the max weight and size of the parcel they will accept,make sure your parcel are not too long or too heavy.

2. Food

tea, instant noodles, bamboo products, etc.;

3. Liquid, paste, powdered items:

Cosmetics like perfume,lipstick,foundation,nail polish,pencils,pens,alcohol,thermometer,ink etc..

4. Knife and Gun

survival knife,toy gun,water bb gun

5. Electronic device

humidifier,rice cooker,electric toy,vacuum cleaner,etc

6. Magnetic items or parts

Magnets, audio equipment such as audio, motors, speaker, compasses, coils, etc.

7. Battery and items with inbattery

Mobile phones, computers,powerbank,watches,lithium battery

8. Branded,fake,replica,counterfeit items

The full version

Here is the full list of prohibited items,if you are curious,you can go and take a look at it.

#4 How much does the shipping cost

Taobao to USA shipping cost

Taobao to Canada shipping cost

Taobao to Australia shipping cost

Taobao to New Zealand shipping cost

Taobao to Japan shipping cost

Taobao to Malaysia shipping cost

Taobao to Singapore shipping cost

If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment.

Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

#5 How do they calculate the total shipping cost

the shipping fee

Your parcel will be charged by either actual weight or volumetric weight – whichever is greater. Volumetric weight is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.

The volumetric weight calculation formula Taobao forwarder use is L * W * H / 6000 = KG

An example: Let’s say a parcel is 50cmx20cmx20cm and weighs 2.5 kg.

  • Multiply the dimensions together to get 20000.
  • Divide by 6000 to get 3.33, which rounds up to 3.5.
  • That means the volumetric weight for this parcel is 3.5kg. Because the actual weight is 2.5kg, you will be charged for 3.5kg on this parcel because it is the greater of the two (volumetric weight vs. actual weight), making 3.5kg the chargeable weight.

GST and Customs taxes

here is the chart of tax threshold and rate listed:

Canada:

if you choose official air transport,A 5% GST will be charged in advance when you pay for the international shipping fee.

the service fee for remote areas

if you are from Hongkong,the will charge service fee for residential address(20 HKD) and remote areas(30 HKD).

#6 step-by-step tutorial on how to use it

the following is a step-by-step guide on how to use Taobao Global Consolidation and Shipping:

Step 1: first payment

When making an order, please select or add a new address at the shipping address section, and then choose “”After the consignment(集运)” “.

taobao cargo

you can click “Modification Service Provider” to  choose your preferred forwarder based on their pricing and service standards.

After confirming your selection, proceed to payment and complete your order.

Step 2: Manage Your Parcel

Click [跨境物流管理(cross-border logistics management)] in the upper right corner of world.taobao.com homepage or click here

Step 3: Choose parcels to be consolidated

Now you will see your parcels that are waiting to be consolidated.

select products that you want to consolidate.The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place.

After confirmation, click “One-click package settlement(一键合包结算)”.

cons11png

The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged 1 CNY per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Note: you will not receive any notification when orders reach the forwarder’s warehouse,you are advised to download “淘宝Lite” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

Step 4: second payment

After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Now the international shipping fee payment settled. Check the status closely and wait for your parcels.

#7 How can I contact the forwarder

There are two ways to get in touch with them,first is by aliwangwang,second is by livechat. they can understand and speak a litte English,so make sure you use simple and plain words.

aliwangwang with the forwarder

On the [物流订单(Logistics Order)] tab, click on the blue icon to consult with the forwarder Customer Service.

livechat with forwarder

Click the following forwarder link to have a livechat with them,if you are not sure which forwarder you are using,check it from this page.

United States 官方空运 佳成国际 中山速递
Canada 官方空运 佳成-UPS 中山速递
Australia 官方空运 官方海运 官方直送
New Zealand 中通秀驿ZTO 4PX
Japan 4PX
Singapore 官方直送 官方空运 官方海运
Malaysia 官方直送 官方空运 官方海运
Hong Kong 官方配送服务 顺丰速运 官方直送
Macau 顺丰速运 官方直送
Taiwan 官方直送 官方空运 4PX
顺丰速运 圆通速递 官方海运

That’s all. I hope that this post helped you understand consolidated shipping at a better level.Please leave a comment below, and let me know what you think!

You may also want to see step by step ordering from taobao guide for beginners.

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451 thoughts on “Taobao Global Consolidation and Shipping”

  1. what does ‘consignment being processed’ mean, and why did my item go through nyc clearance, than LAX, then nyc clearance again?
    tracking: 868301825 (JCEX)
    it is taking a long time to get this package, and before I didn’t ever have these troubles. Any help is appreciated.

  2. I have been using consolidated shipping for a long time, but now 4PX will not accept wigs in their shipments. Do you have any insight as to why this might be? ZTO Express is my only other available option to ship to Australia and I would like to contact them to see if they are the same in regards to wigs, but I can’t find their contact details on the consolidated shipping list.
    Thank you.

  3. Hi Eric, when I try to pay for the international shipping, it does not accept my visa debit card, even though it accepted it before. Now my consolidated shipping time has expired because I couldn’t find a way to pay and I didn’t know how to cancel the transaction. I’m afraid I may have clicked something wrong because now I can not even find the ‘Return to Seller’ button. What should I do in this situation?

  4. Hi,
    If I buy different items using different forwarder company, would it still all be consolidated at the same warehouse before it ship to Singapore ? Thank you.

  5. DO NOT TRUST JCEX. They did not put a package (charged me for it) in my consolidation and refuses to admit it was their mistake. I told them I just want my package. They told me I had to pay for it again even though I paid for it the first time already. I then told them if they did not send me my package I would go through my visa and as for a refund. The costumer service told me to “do what you want do”.

    IF anything happens, just know, you are out of your items and your money!

  6. Hi there, thank you very much for your posting. May I ask, what if Taobao does not stated my province in the shipping option? What can I do for alternative method to ship to my adress? Hope you can help me. Thank you 🙂

    1. if your province is not listed in the shipping option,that simply means they will not ship items to your address.so you’d better find a taobao agent to purchase and ship it to you.

  7. Hey, Eric. Recently, I’ve just placed an order on Taobao for 13 different items and everything went perfectly fine until it got here to California. My tracking stopped and it says ‘LAX Clearance in Process’. It’s been for a couple of days now, and I’m afraid that it probably got seized by customs. I used USPS, and was wondering if there is a way to contact LAX or the forwarder. I didn’t purchase any counterfeits and I didn’t purchase 2 of the same things. Help please?

  8. Hi,

    If I pick UPS shipping from the JCEX forwarder, do you know if it is actually UPS that does the last leg of the delivery to my home? The problem I ran into when I chose USPS, is that the us postal service doesn’t require a signature upon delivery. I’m not at my home during the day so packages may get stolen (it has in the past). If it is actually UPS doing the last leg of the delivery, I can probably have it sent to a UPS store for pick up.

    Thank you

  9. Hi Eric,

    Thanks for your useful article.
    I am from UK, Any advice on shipping from taobao as UK is not supported currently ?
    Are they going to support it in let’s say one year ? Or should I just look for an agent ?
    Any trusted agent to ship to UK ?

    Many thanks

  10. THIS IS MY FIRST TIME I ORDER TO BUY DIRECTLY FROM TAOBAO AND IT CHARGED ME 5OO CHINESE USD, I STUCKED IN WAREHOUSE. I DON’T WANT TO USE BIG AMOUNT FOR SHIPPING. HOW CAN I DO KNOW? BECAUSE I CAN’T FIND THE RETURN SHIPPING ADDRESS.

  11. Hi Eric,
    I’m from Malaysia and am using Dex+abx. May I know roughly how much do I need to pay for the second payment, from the forwarder warehouse to my address?

      1. Ok , thank you but how .
        They already ship my item somewhere in China :

        Waybill number: 437454780130 logistics company: in the courier service phone: 95311
        Seller nickname: I le wow lyy
        Delivery Address:
        Shaanxi Province, Xi’an Yanta District, please contact customer service 000000 Mr. Liu 13812345678
        Shipping
        address:
        Romania Street Vasile Goldis No.6 BlM41 Ap33 Et 8 Sect 3 \ r \ n \ r \ nBucharest \ r \ nRomania 032783 Il * 774 **** 2530

    1. Hello Eric,

      I’m planning to buy a gym biKe from taobao.
      Say its 35kg.
      How much would It cost to have it shipped to east nalaysia?
      35 (1st kg) + (34 x 15 x 2).
      That would be 1055 yuan?

      Regards.

  12. Hi Eric,

    Purchased a couple things from Taobao, and local tracking shows it has already arrived in the warehouse. So far I haven’t gotten the option to pay for international shipping even when I go to official shipments it doesn’t give me the option to pay for shipping. Under the status it says “等待仓库签收”. Not really sure what do now. Any advice?

    thank you

      1. Thank you, I sent a message to the seller, hopefully they can track and find my order. Would’ve been stuck if didn’t find your blog. Really helpful!

  13. Hello Eric, do you know any shipping company in Singapore does consolidation? I want to ship a 1.8kg coffee to Chengdu province, China. Look forward to your reply, thank you!

  14. Hello dear
    Could i use the warehouse of taobao just for consolidation?
    And then i ask taobao to shipping it inside china to my friend agent to shipping the package to my country?

  15. Hi,

    I have just ordered from taobao and used the Global consolidation and shipping. there were some items that taobao rejected, and one of the sellers contacted me and said that there was some problem with taobao, so she sent me another item to “purchase”. it was to “replace” the item that taobao rejected, where she will then change the price to be the item i was getting.

    So, now when i purchase the item it stated could not be selected for the Global consolidation and shipping, hence it has stated my home address instead of the warehouse’s address. But i have informed the seller to ship to the warehouse.

    Now, im wondering if an item that was not stated on [待集运订单], but is being shipped to the warehouse, would my item be shipped with the other items in one parcel?

  16. Hi Eric,
    I’ve made payment of the second stage shipping fee to 4px. How can I check the status? Normally how long it takes for the items to arrive? I’m in Australia.

      1. Hi, if I want to use direct shipping from Taobao to ship my parcel to West Malaysia, can I request them which courier service to use? I mean like can I request them to use Pos Laju instead of SkyNet?

          1. Hi this is so random but, i just paid for my items and i think they havent reached the warehouse yet.. but, i didnt know that we had to select a service provider or forwarder when i paid.. so i didnt select any >< what becomes of my package now and which service provider will they use as default T_T

  17. Hi, thank you so much for posting this. May i ask, the size and weight limit is for per parcel that arriving into the warehouse or the whole big consolidated parcel?

    Thanks!

  18. Hi eric, i have question,
    3 days ago i had bought an item with consolidate shipping and now still waiting for second payment.

    And now i’m thinking of buying another item, and if i buy the new item with consolidate shipping, thus the item will ship together with the item that i had bought 3days ago and does the shipping cost will be combine together?

    Thanks 😀

  19. Hi. Can you tell me how to change the shipping address by using this consolations?
    ‘i have been used few times, and it was really good

    But I recently moved out to different place, and even I updated my home address, it seems like my package will ship to my old address.

    can you tell me how to fix this problem?
    thanks

  20. Hi Eric,
    You mentioned about consolidating orders. Does that mean I can still purchase different items from different sellers. And the items that I purchased from different sellers would be sent to the warehouse and the warehouse would consolidate all the items from different sellers into one package?

    Also do I need to go to 4px website to register with them before I could use their services?

    Many thanks for your advice

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