Taobao Global Consolidation and Shipping

Taobao Global Consolidation and Shipping,also called Taobao Cargo,Taobao CSCL,is a Taobao official forwarding service for international buyers.It currently supports six countries which are USA,Canada, Australia,New Zealand,Singapore and Malaysia.

How much does the shipping cost

Country Forwarder Local Courier First kg(RMB) Next 0.5kg(RMB) Size Limit Weight Limit
USA JCEX Jiacheng International UPS 110 26 Single Side: ≤80cm
Total: ≤150cm
JCEX Jiacheng International USPS 82 22 Single Side: ≤152cm
Total: ≤274cm
Zhongshan courier EMS/DHL 105 25 Single Side: ≤120cm
Total: ≤200cm
Canada JCEX Jiacheng International UPS 112 26 Single Side: ≤80cm
Total: ≤150cm
Zhongshan courier USPS/DHL 115 26 Single Side: ≤150cm
Total: ≤300cm
Australia ZTO/COE/秀驿物流/中通 Toll 85 26 Single Side: ≤150cm
Total: ≤220cm
4PX Toll 85 28 Single Side: ≤105cm
Total: ≤185cm
佳成JCEX Jiacheng International Toll 75 20 Single Side: ≤80cm
Total: ≤150cm
New Zealand ZTO/COE/秀驿物流/中通 Toll 106 29.5 Single Side: ≤150cm 30kg
4PX Toll 110 30 Single Side: ≤120cm
Total: ≤200cm
Singapore 4PX Singapore post 43 12 Single Side: ≤120cm
Total: ≤200cm
popstation 43 12 ≤37*42*61cm 30kg
PRouter PRT Express 27 10 Single Side: ≤120cm
Total: ≤300cm
中通DPEX DPEX 39 11 Single Side: ≤80cm
Total: ≤120cm
递壹时DEX MSC Delivery 28 11 Single Side: ≤80cm
Total: ≤150cm
West Malaysia PRouter PRT Express 23 10 Single Side: ≤150cm 80kg
DEX MSC Delivery 24 10 Single Side: ≤80cm
Total: ≤150cm
4PX Airpak Express 35 14 Single Side: ≤120cm
Total: ≤200cm
ZTO/COE/中通秀驿 SKYNET 32 11.5 Single Side: ≤150cm
Total: ≤220cm
East Malaysia PRouter PRT Express 35 16 Single Side: ≤150cm 80kg
DEX MSC Delivery 34 15 Single Side: ≤80cm
Total: ≤150cm
4PX Airpak Express 43 21 Single Side: ≤120cm
Total: ≤200cm
ZTO/COE/中通秀驿 SKYNET 41 18 Single Side: ≤80cm
Total: ≤120cm
Sources: ,Data is current as of May 11, 2016.


1.  If the actual weight or size of your package exceeds the permissible limit as stated in the form, it will likely be rejected at the warehouse, resulting in a delayed shipment. Therefore, prior to making an order it is suggested that you check the package weight and size with the seller or forwarder via aliwangwang, so that a smooth shipping process can be ensured.

2.  If this is the first time you are using the shipping service, or should you encounter any problems during your use of the service, please consult with the forwarder’s customer service via aliwangwang by clicking on the forwarder’s name in the form below.

3.  If you are unable open the aliwangwang after clicking on the forwarder’s name, please click here to download aliwangwang and login using your Taobao ID. You can then connect instantly with the forwarder’s customer service.

How Taobao Consolidated Shipping Works

“Taobao Consolidated Shipping” is a two-stage shipping process, whereby the shipping fee is to be paid by two steps.

  • Stage 1: From seller to China forwarder’s warehouse
  • Stage 2: From China forwarder’s warehouse to buyer

the following is a step-by-step tutorial on how to use Taobao Global Consolidation and Shipping:

Stage 1: From seller to China forwarder’s warehouse

Step 1: When making an order, please select or add a new address at the shipping address section, and then choose “Taobao Cargo”.

taobao cargo

Step 2: Click “modify” to  choose your preferred forwarder based on their pricing and service standards.



Step 3: After confirming your selection, proceed to payment and complete your order.

Stage 2: From China forwarder’s warehouse to buyer

Step 1: After settling the payment, check the shipping status from “Purchased Items(已购买的宝贝)”. When the “Pay for international shipping(支付转运费)” button appears, click it.


Step 2: Click “Orders to be consolidated(添加合并)” to select products that you want to consolidate.You’d see the number of days of  free storage(仓库免租还剩) you have left for each package.


The system will automatically calculate total weight(总重量) and the shipping fee(预计运费) of the consolidated goods, from the warehouse in China to your place. After confirmation, click “Consolidate Items(合并订单)”.


Step 3: After consolidating your orders, check the shipping method and delivery address. Then click “Checkout(提交并支付)”.You will then be prompted to make the second payment.

Step 4: Now Stage 2 shipping fee payment settled. Check the status closely and wait for your parcels.


The official holding time in the warehouse is 20 days. If your parcels stay in the warehouse for not more than 20 days, you won’t need to pay for any extra detention charges. Else, you will be charged RMB1 per parcel per day.

Taobao Consolidated Shipping allows consolidation of up to 20 orders! If you have more than 20 orders, it is recommended that you split them into different batches of consolidation and make payment accordingly.

Frequently asked questions

1) I have made my orders through consolidated shipping, but why have I not received my parcel?

After making your orders, and when the products have reached the forwarder, you’ll need to make a payment to the forwarder before the goods can be delivered to you. You can track your parcels at “Manage Consolidated Shipping” on the right of Taobao homepage, consolidate your orders and pay for the shipping fee.

2) Will I receive any notification when my parcel reaches the forwarder’s warehouse?

Yes. You are advised to download “Taobao Global App” from App Store or Google Play. The “Logistics Helper” in the app will automatically send you the notification.

3) How can I contact the forwarder?

here is the list of their contact information.

Online Chat
Zhongshan courier
JCEX Jiacheng International

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  1. Hi Eric- you have always been so helpful when I have an issue… so thank you in advance if you see this comment…

    I am in the USA… I ordered an item to be shipped to the warehouse and then shipped to me. Unfortunately I didn’t realize the item was coming FROM the US and being shipped to China… and apparently I need to upload my ID. I tried my ID and Passport… no luck. I contacted the seller to let them know I am a US citizen and they told me I can just give them my ID number. Problem is… what is my ID number? hahaI have no idea… my drivers license number?

  2. hi i don’t understand how come i have a product is 31,5 kg they charged me Y 639

    • it is because they charge you volumetic weight instead of the actual weight.

  3. Hi , is it ok to choose express shipping from ware house to singapore

  4. hi
    how can i use ,i can use any taobao ID to use taobao shopping ?or must apply ID from Worl taobao .com just can use this service?,

  5. I find global consolidation shipping to be terrible, i purchased 3 items and used JIACHENG, and they did not ship one of my items i paid for which was roughly 100 USD

    what can i do to get the money back, for this item, i message them everyday and just get the same BS
    where they tell me to contact them tomorrow

  6. Hey Eric, how can I get a hold of Zhongshan courier? When I click on the links on your tutorial, they don’t work.

    The Aliwang link says I haven’t installed Aliwang, but I have. The online chat link just takes me to artificial chat.

    • you need to contact them at their working time.

  7. Dear Eric, if there are no 支付转运费 buttons appear, do u know how we can pay shipping fees? Currently status is 已发货. Thanks

    • you can wait a few days for that button to appear.

  8. Dear Eric,

    I got this message from Zhongshan courier on the logistics tab. What are my options to talk to my courier/warehouse via aliwangwang such that they can ship it to me to USA?


  9. Dear Eric,

    I selected Lazada to consolidate my shipment but instead of 合并订单, the option for me to select for shipment is 处理转运。What is the difference?

  10. Hey Eric.
    I ordered items through taobao and paid for consolidated shipping. They went through customs and made it to my city however the logistics report says they were delivered but i did not recieve them. I have gone to the post office several times but they say they cannot help me without a tracking number. Is there anything i can do that how can i locate my package?

    • the easiest way is to contact your warehouse.

  11. Hi Eric,

    Can you please tell me what courier company does COE use when it arrives in new zealand? Thank you.

  12. I have just done my consolidated shipping. Do you know how long it will take to arrive? It seems to be getting stuck in the custom even though I only bought bags. 🙁 If I don’t receive my parcels at all, will Tao Bao refund?

  13. hi eric, i have a question. i ordered items from a seller on June 27, chose to ship to JCEX, and the red button has not appeared. and my last entry in logistics says:
    05:37:22快件已到达【浙江杭州下沙公司】 扫描员是【刘光明】上一站是【】

    I contacted jcex on aliwangwang and they just said: 3332835678728 重量0.5千克,无主件

    i don’t know what it all means D:

    • oh, now JCEX on aliwangwang says to me:



      but how do i merge them?? (i had two parcels sent to jcex.)

    • 无主件 means they don’t know who this order belongs need to tell them your order number etc so they can find your order in their system.

  14. hi, can you request the logistics to repackage your parcel from the warehouse to my place by removing individual item boxes so that the parcel weight will be lesser?

    • I am afraid they won’t,but you can try to contact their customer service.

  15. Hey Eric,
    My items have been sitting in the warehouse more than the rental free period of 100+ days. I do not want this item to be delivered to my as the shipping cost is too high. What can I do? Can I just ignore and leave the items there in the warehouse?

    • you can return items to seller and get the money back or just leave the items there.

      • Dear Eric
        if you return to seller, will there be any fees incurred? like shipping?

        • yes,you have to pay the domestic shipping fee for return.

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