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DHL China Review

Updated on April 26, 2017

dhl-chinaDHL is a division of the world’s famous logistics company Deutsche Post DHL. It is the global market leader in the logistics industry, committing its expertise in the express, inter-continental delivery, and air express services. It is also the world’s number one ocean freight and contract logistics provider. In mainland China, DHL-Sinotrans – the joint venture between DHL and China Foreign Trade Transportation Group Corporation – is the most experienced international express delivery company and the first to enter China. DHL has one of the most extensive delivery networks which cover more than 120,000 destinations in more than 220 countries.

1. Delivery Time

Under normal circumstances, it takes only 2-4 working days to deliver around the world. It is especially fast in Europe and Southeast Asia, where it takes only 3 working days to Europe and 2 working days to Southeast Asia. With a delivery network that expands throughout the world, it provides real-time updates and accurate shipment delivery status online.

2. Pricing

Whether it’s a small parcel below 20 kg or a big parcel exceeding 21 kg, the shipping fee is really low. Moreover, there is a special rate for items exceeding 21 kg, whereby the total cost is cheaper than EMS for certain delivery regions. This can be very cost-effective.

3. Fee Calculation

DHL Express shipment cost calculation method: They’ll calculate the shipment cost based on either size or weight, whichever has the greater value.

Formula used to calculate the volumetric weight: length (cm) x width (cm) x height (cm) /5000 = volumetric weight (kg)

Standards: For 21 kg and below, the shipment cost is calculated based on per 0.5 kg rate, whereas for 21 kg and above, the cost is calculated by per kg.

4. Limitations

A parcel shall not exceed 70 kg, with each side not exceeding 1.2 m, or else additional charges may apply.

5. Surcharges

Prices are subject to a fuel surcharge which varies on a monthly basis.
A Remote Area Surcharge of 150 yuan may apply to each shipment, depending on the given delivery address.

6. Conclusion

DHL is fast and efficient. It offers great discount for small parcels but its shipment cost is 20-30% higher than that of EMS. It has more stringent restrictions in which certain items may be rejected for shipment. It will also impose a duty fee at the customs. It is a suitable choice if you are buying valuable products or when you want things to be delivered fast.

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5 thoughts on “DHL China Review”

  1. DHL China, Dalian in Dongbei are the most useless and unprofessional people on earth. Trained monkeys could do a better job. My package contains no illegal or prohibited goods and have received the exact same goods twice before via China post(excellent service) and had no problems despite the month wait. I now realize that the wait is worth it as DHL door to door service China gives license for theft and corruption to occur and entire 30kg packages, packed with goods that are expensive in China, to be taken by them. Customs always gets the blame but DHL held my package and inspected it before customs even looked at it and asked for money before the custom inspection took place. And that’s how I know DHL asked for a bribe. They were arguing that the value was too low and they threatened me with customs holding my package. How does DHL know that my package will be held prior to the customs inspection and not inspecting my package. I have almost 70 email communications between myself and Yu Xuan, aka Lara, the person handling my package. All items are sealed. I am appalled. I was first told that if the package can’t enter China, she will send the package back without the liquids (olive oil and rose water that I have received before) and a few days later the tune changes and coffee is prohibited from leaving China… today I am told that the goods cannot be seperated and due to the coffee and olive oil I forfeit the entire package. If this isn’t theft then what is? PS: I am not letting this go and I am fortunate to know a lawyer who relishes international cases in China and now we are collecting all the email information of the people who have the same case and complaint against DHL China (its a pretty easy task as almost everyone who’s dealt with them is complaining) I am leaving my email here and if you would like to join me in this wake up call for DHL, you are welcome to email me. Regards, Shaun

  2. Hi,

    I’m Hamdani from Brunei. I want to buy by bulk in taobao using dhl shipment direct to Brunei.
    can U give an advise such as address for DHL agent in China so that it can sent to Brunei as fast as possible.

    Thank You in advance

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